[Resolved] Tikona Broadband Internet Connection — TIkona broadband internet never working | |||
I am suffering from bad service of tikona service. I have lots of complaint in so short span of time. They are not able to provide service even on a single day. I am not willing to take more services of tikona broadband. I raised a complain asking them to waive off my bill because internet is not working since last three weeks. My internet was not working from 10APr2013 to 1May2013. They raised a request with request number 1-[protected]. But now what will i do with the waive off facility. The internet still not working even on a single day. Even raise the esacalation on my requeset. Still tikona duffers could not resolve my problem. my one more request remains unresolved i.e. 1- [protected] I contact them almost daily. but they all technician and customer care executives are so dumb that they are not able to resolve my issue permamently. I dont know for what i will pay my bill. I talked to Shahid (1-[protected]-req no. given by him). He told me that tower not perofrming and he will escalate the issue. but still after 48 hours my internet not performing at all. I raise one more ticket as 1-[protected]-escalated too still no result. I talk to Sajid-he put my call on holld for unlimited time. Later on i raised the ticket to tech visit again with req no 1-[protected]. I tired of complaining but all is in vain, never any request able to resolve my issue. never trust on Tikona, its just a fraud company who charge bill but wont provide you single effort to resolve your issue. Even they ask me to send the complain on [protected]@tikona.com. i send email to that too but still dont recieve any reply from that. Thanks to tikona for making me suffer. Ajay [protected] Was this information helpful? | |||
Jul 1, 2017 Complaint marked as Resolved | |||
 22 Comments | |||
Comments
Even after raising lots of complaint against Tikona, my problem didnt consider. I have lots of
connection correction request too, but Tikona is never able to provide a single day with average
service even. My list of complaints in the month of june 2013 and july 2013 are as follows:-
3-Jun-2013
1-[protected]-Talked to Ashvin, I was frustrated because internet was not working since a long time, i
asked to connect me with senior, he kept my call on hold for 20 min and then it disconnected. No call
back done.
25-Jun-2013
1-[protected]- talked to darshan...no resolution.
18Jun2013
1-[protected]
21Jun20013-still not working
1-[protected]-not working
22JUn2013-
1-[protected]-not working-server issue, not showing even logging screen.
25-Jun-2013
1-[protected]-Internet not working
27jun2013
Server disconnected
talk to TL/Manager-
1-[protected]
I talked to senior Vishaal, he commited issue will be resolved permanently, but there was no
resolution. I keep facing the issue, even next time i try to talk to him, but he respond through the
engineer that he is busy and will do the callback. But i never recieve a callback.
req no-1-[protected]-24 hour resolution time was given, but the problem was not resolved.
28Jun2013-
1-[protected]
server issue-such issue never resolved.
1-[protected]-service to recheck conitnuous and proper speed.
1-JUl-2013
[protected]internet not working
Rajesh ithape-senior didnt respond, he said he will callback because busy right now, but i didnt
receieve any callback from him. I waited more than 24 hour but no response.
I talked to Pradeep on 9Jul2013, the call got disconnected inbetween and no one response back. I had
to call again. I look like pradeep could not resolve the issue so he disconnected the call.
I also talked to Tushaar on the same day, he was very genuine and nice person, talked nicely and tried
to resolve my issue at his best. But after 2 days it again stopped working.
1-[protected]-In this request they response like engineer will be send. servier side issue exist too,
so they will try to resolve remotely.
1-[protected]-Internet not working
1-[protected]-engineer visit will be done to rectify issue.
1-[protected],
1-[protected]-req on 25Jun2013
1-[protected]-eng visit will be done to resolve the issue, but not done.
REquest for call from senior, to resolve the issue permanently
1-[protected]- But didnt recieve any call and even issue was also not resolved.
1-[protected]
-server issue requestion-escalation.
1-[protected]-AAnand also tried to resolve, but he was also could not resolve the issue permanently.
Rohit and Pradeep- Could not resolve the issue
1-[protected]
20-Jul-2013
Bhushan-1-[protected] and
1-[protected]- Still the issue is there.
waiver requestion:-
raise waiver on 27Jun2013- The request of waiver was for the duration - 15Jun to 25Jun. The Req no was
1-[protected]. But didnt receive any waiver in my June bill. Neither internet is working nor i am
getting any waiver.
Now planning to raise the waiver request from for july too.
Still issues are not resolved.
Suffering a lot.
Ajay
[protected]
connection correction request too, but Tikona is never able to provide a single day with average
service even. My list of complaints in the month of june 2013 and july 2013 are as follows:-
3-Jun-2013
1-[protected]-Talked to Ashvin, I was frustrated because internet was not working since a long time, i
asked to connect me with senior, he kept my call on hold for 20 min and then it disconnected. No call
back done.
25-Jun-2013
1-[protected]- talked to darshan...no resolution.
18Jun2013
1-[protected]
21Jun20013-still not working
1-[protected]-not working
22JUn2013-
1-[protected]-not working-server issue, not showing even logging screen.
25-Jun-2013
1-[protected]-Internet not working
27jun2013
Server disconnected
talk to TL/Manager-
1-[protected]
I talked to senior Vishaal, he commited issue will be resolved permanently, but there was no
resolution. I keep facing the issue, even next time i try to talk to him, but he respond through the
engineer that he is busy and will do the callback. But i never recieve a callback.
req no-1-[protected]-24 hour resolution time was given, but the problem was not resolved.
28Jun2013-
1-[protected]
server issue-such issue never resolved.
1-[protected]-service to recheck conitnuous and proper speed.
1-JUl-2013
[protected]internet not working
Rajesh ithape-senior didnt respond, he said he will callback because busy right now, but i didnt
receieve any callback from him. I waited more than 24 hour but no response.
I talked to Pradeep on 9Jul2013, the call got disconnected inbetween and no one response back. I had
to call again. I look like pradeep could not resolve the issue so he disconnected the call.
I also talked to Tushaar on the same day, he was very genuine and nice person, talked nicely and tried
to resolve my issue at his best. But after 2 days it again stopped working.
1-[protected]-In this request they response like engineer will be send. servier side issue exist too,
so they will try to resolve remotely.
1-[protected]-Internet not working
1-[protected]-engineer visit will be done to rectify issue.
1-[protected],
1-[protected]-req on 25Jun2013
1-[protected]-eng visit will be done to resolve the issue, but not done.
REquest for call from senior, to resolve the issue permanently
1-[protected]- But didnt recieve any call and even issue was also not resolved.
1-[protected]
-server issue requestion-escalation.
1-[protected]-AAnand also tried to resolve, but he was also could not resolve the issue permanently.
Rohit and Pradeep- Could not resolve the issue
1-[protected]
20-Jul-2013
Bhushan-1-[protected] and
1-[protected]- Still the issue is there.
waiver requestion:-
raise waiver on 27Jun2013- The request of waiver was for the duration - 15Jun to 25Jun. The Req no was
1-[protected]. But didnt receive any waiver in my June bill. Neither internet is working nor i am
getting any waiver.
Now planning to raise the waiver request from for july too.
Still issues are not resolved.
Suffering a lot.
Ajay
[protected]
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Raised a request regarding internet is not working. callback is arranged after talking to Sujit. No callback received. Even Sujit conveyed that the server issue is going on, it will get ok by 1PM. But again in the evening i checked and found that internet is not working.
I am tired of complaining but since last two months my internet is not working. Tikona tech staff is not able to solve the problem.
please be aware that tikona is worst company in service provider, and liar staff who keep giving false execuse and not able to solve the problem ever.
These Tikona care charge so high but at service leve they are just zero.
Even the senior staff is also as duffer as other staff is. they are also so useless fellow that they dont understand the problem and uncapable of solving the issue.
so irresponsible and non-technical staff is there that you will get tired of complaining them but they wont improve.
Even i call again in the eveing, but when i asked from a person the reason for not doing a callback or not taking complaint seriously and not able to resolve it, then they simply disconnect the call without reply because they had no answer.
what you technical people in Tikona are doing, can't you even solve a single issue. Can you provide services to a customer who is facing problem with your internet services since last two months continously. Even earlier also there was lot of problem keep coming in every 15-20 days but this time its not even working for a single day.
As per my experience TIkona is a worst company i have ever deal with in services.
The worst thing done by tikona customer care executive is they somehow blocked my number that i am not able to call and log a complaint against them. After all this is the only way left for them to get rid of me and my complaints.
The history of my complaints in last two months are as follows:-
1-[protected]
1-[protected]-call tackle by shahid.
1-[protected]-Sajid
1-[protected]
1-[protected]-talked to Saurabh on 6May2013
1-[protected]-Vikram-8-May-2013
1-[protected]
[protected]May2013
[protected]time limit execeeded to resolve the high priority escalated issue.
1-[protected]-Sujit-Talked to SUjit about my complaint. While talking to him my phone disconnected and After this my phone didnt connected ever with customer care and its blocked somehow. Strange but true about TIKONA services.There are many more but initially i didnt kept the track.
Then i tried to connect through hotline number and talked to Avinash and again my call disconnected inbetween when he was not able to rectify the problem of internet connection. He just told me that my roof device is taking signal from far device and not from near one. The engineer visit is required. After that neither i get any call for engineer visit nor i get this problem rectified.
shameless staff and irresponsible seniors and fraud owner are running TIKONA.
Upset and Tired
Ajay
[protected]