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5Paisa.com Complaints & Reviews

J
Jagvi34
May 15, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I got back my funds

I've been attempting to get back my funds from this site for several months, but I've been encountering errors. I strongly advise against depositing your money on this site. I was able to recover my money thanks to Durafox Tech, I came across their services via Google, and they assisted me in regaining access to all my funds....
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Divyang JShukla
Mar 16, 2022
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Did not trigger my Stop Loss order on multiple occasions

I have placed several VTT orders on 5paisa, and even when these Stock's trading price went below my Stop Loss prices, the order did not trigger....
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Address:5paisa,maharastra
Website:5paisa.com

Respected sir

i am using online trading platform 5paisa.com

today my account balances below 15000rupees only available at 24/2/2022

so me order at nifty 21 april 17300 ce at current market price show at website 86.40rupees only..

so i can order only 50 quantity at 86.40 rupee

50multiple 86.40 even at only 4320 rupee only.

me purchase after 2minit market...
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S
Samit Debsikdar
from Mumbai, Maharashtra
Feb 18, 2022
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Nominee Name still not included into my Account

Ref: My 5paisa customer ID: 53739791
My 5paisa DP A/c #: [protected]

I hold trading Demat account with 5 paisa.com with the above details.
For a request raised atleast 4 instances on trot (starting 28th July' 2021), and inspite of having furnished all that is required, the Nominee name still does not reflect in my account Profile therein. This, even as more than 4 months have passed by (since October 19th'...
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V
Vivek6234
from Ranchi, Jharkhand
Feb 6, 2022
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Trading taxes

Address:Japla jharkhand

5 paisa taking 250percent more taxes with respect to other broker, if i trade same volume with the 5piasa and ZERODHA and trade smart online the brokrage are 5 paisa is less but the tax like STT and turnover tax are 250 percent more then the ZERODHA and trade smart, they making fool to customer and please show in news
Also complaint to sebi...
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P
pl8indsind.dhn
from DHANBAD, Jharkhand
Dec 26, 2021
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Flat account charges

Address:Mumbai thane
Website:5paisa.com

Sir, I don't know how they opener my samay account and after every few months they are charging me negative balance and when I said them mANY TIME to close my account they are not doing this. And always give me some reason to not to close my account.
I JUST WANT TO CLOSE ALL TYPES OF CONNECTION FROM 5Paisa.com. but I am unable to do it. And no executive from them are helping me. Worst company I got connected. Please help me. I...
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T
thakur.5525
Dec 14, 2021
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Regarding reversing money to account

Address:Mumbai
Website:5Paisa .com

Hi I purchase gold from 5 paisa app on 2/11/21.my money is deducted from account but I don’t receive any gold.I send them transaction screen shot on same day.but till day I don’t receive my money.they make fool of me for month then ask me to send bank statement again.I send bank statement again but I don’t get any money till day.I mailed them called them every week but they only make fool I don’t know but to do or I want to file complaint...
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K
Kiran NK
from Bengaluru, Karnataka
Sep 27, 2021
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5paisa support team is unhelpful.

Website:5paisa.com

Hi Team,

5paisa team has been not helping me close the account. They have asked me to pay the remaining credit and I've already done that. After submitting the closure request they have charged my account again and unwilling to close the account when I have cleared all dues. Kindly help resolve this conflict.

Reference:
6778853
6777703
6770867
6763712
6763706...
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D
Dilip Bharakhda
Aug 24, 2021
Aug 24, 2021
This thread was updated on Aug 24, 2021
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Closing demat account

Website:5paisa.com

I have mailed to 5paisa about closing my account alot of time in last 40 days... They always say different things, . I have done whatever they said in mails to close account, but still my account is active and they are deducting my money for AMC MONTHLY CHARGES... i dont know where ro compalint... Please help me from 5paisa... This is my hardearned money they are desucting from my account... Please help please please please...
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A
Anisha Sahuwala
Aug 17, 2021
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Complaint against 5paisa

I have an account at your company. I wanted to close my account so I mailed to your company to close my account but then I changed my mind and the very next day I mailed not to close my account even the same thing intimated through chat box. On that I have received your query is resolved so keeping that in mind I bid for ipo through 5 paisa and shares are alloted me.At the time of selling the shares I was facing error for that I called your...
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A
Ankit1222
Aug 9, 2021
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Referral money not credited in my account

I have reffered two friends to join 5paisa but after one month when I call to customer support they told me you are not eligible for reffered money because your friends who created account from paid media....
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T
Tushki2c
Jul 4, 2021
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Ifsc change

आपके शानदार ट्रेडिंग प्लेटफार्म पर बैंक मर्ज होने से ifsc कोड परिवर्तन के कारण मेरा पैसा फसा हुआ है और जबकि अन्य किसी भी ट्रेडिंग प्लेटफार्म पे ऐसा कोई रुकावट नही आई है कि उपयोगकर्ता...
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R
RgopalSingh
from Haridwar, Uttarakhand
Jun 8, 2021
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My funds are not refunded

Address:238 B Sect 13 Avas Vikas Colony Agra

52994413
I Ram Gopal AEIPG9567J opened an account but never operated it or traded in this account.
Just after opened the account I realized that there is some wrong So I immediately lodge request to close my account and pay/refund my balance.
But no action was taken at your end and I now I am receiving statement showing debit balances from your site.
Kindly look into the matter and refund may balance.
Regardsbr...
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K
Kiran Kumbar
May 30, 2021
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Selling customers data

It is selling customers phone number to frauds...
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D
Dipak12091979
May 14, 2021
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Debit balance of account after closure of all accounts

My client ID is 55072536
My all accounts are closed on 16/04/2021 by 5 paisa
But my account balance is Rs-29.50 on 06/05/2021
How is it possible after closure of account?
I have credited rs.29.50 on 10/06/2021 and my account balance become zero on 10/06/2021
But now balance is rs.-29.50 since 11/05/2021 and asking for credit amount
So I want my credit amount of rs.29.50 and close all accounts,...
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M
Minu Mistri
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Non credit of fund to demat account

Website:www.5paisa.com

I have transferred Rs. 100000/- on 09.02.2021 around 11.30 am to my demat account using internet banking, but the amount is still not credited to my dmat account even after almost 36 hours have passed. Complaint already lodged but no response at all from their end. Kindly look into the matter and do the needful at the earliest.

Name of account holder: Minu Mistri
Client id : 52238777
Registered mobile no: [protected]...
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Address:Sun Infotech Park, Road No. 16V, Plot No.B-23 Thane Industrial Area, Wagle Estate, Thane - 400604
Website:www.5paisa.com

Hi,

5 paisa has deducted around 11k from my ledger as i pressed the the button accidentally. although i raised ticket immediately, they are not refunding my amount.

Kindly ask them to refund the full amount as i have cancelled the subscription immediately....
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V
valueofsome
from Mumbai, Maharashtra
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Account Close request

Dead Sir/ Madam, Since last 20 days I'm chasing 5 pasia for close my share market account but they guys are not react on my emails and phone. Very very very poor service

Client id [protected]

Complaint request
4464900
4335683
4391272
4352711...
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K
Kumar Ashish Singh
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Complaint Due to frequent call

Address:Sun Infotech Park, Road No. 16V, Plot No.B-23 Thane Industrial Area, Wagle Estate, Thane - 400604
Website:5paisa.com

Sir,
My personal number is being repeatedly called on behalf of your company employee (Name: Abrik Kaushik, Contact no.[protected] and forcefully is being asked to open the account. But I am not interested in to open account of your company. But again and again, He called me 4 to 5 times a day and sometimes he talked to me about abusing language.
Therefore, I request you to get strict on this.
Thank You, Sir...
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For new Customers while opening Account in 5Paisa.com(free Demat and Trade) they offered 1 free share, but now i have sold all shares including free share, even though after i sold everything, repeatedly(3 times) they are imposing(buying which i have sold free share and always saying it is free share provided for new customers..how many times they will do this like a child) without my consent in my account.i am looking to close my account,...
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A
anky23
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unwanted subscriptions

Address:Mumbai
Website:www.5paisa.com

Dear sir/ madam,

5 paisa is automatically setting subscriptions in my account and deducting the money from my balance in 5 paisa portal. I have tried to call customer care but no one picking phone and i even mailed no. Of times but they are not resolving the issue...
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M
Mohit0510
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they are fraud.

I am new user to 5paisa, I've added RS 100 to start the trade. Then I figured it out and found an option to withdraw funds, I tried alot but couldn't. It's been a week daily I am submitting query for closing my account, they resolve the status of query without resolving it.

Please help me to get overcome from this problem. Please....
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राघवेन्द्र शास्त्री
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trade done without my consent

Address:Ahmedabad, Gujarat, 380019

Today morning my intraday position got square off in morning itself without my consent or notification.

I made an intraday trade in the morning and after few minutes it got square off automatically. Although i did not do anything. I tried calling on helpline number but no response from their end. Even though i am a yearly subscriber of premium membership. I have paid a large amount for that.

I feel cheated....
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V
vijaypatel774
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they steal my money

Website:5paisa.com

I have added rs.50000 in my 5paisa account wallet and didn't make any purchase.. Next day when i opened my 5 paisa account i surprised, my account balance is showing 0 balance. I complained about this on 5 paisa platform but they didn't reply any emails. Also their helpline no. Is not working... They are cheaters and steal my money. I want my money back...
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R
rddas85
from Kolkata, West Bengal
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yes bank share holding not been updated post 1 week

Address:10 RAMMAY ROAD, Kolkata, West Bengal, 700025

Hi my name is rahul das client of 5paisa.com client code 50082808 have purchased yes bank share on 13march 2020 1000 share but today its 19th and it's still not been updated nor showing my holdings as for this i am unable to sell my 25% of share as new norms every time i m complaining they are giving the same awnser as the issue will get resolve my question is if i am u able to sell at my price then who will be the responsibility of my losses...
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Address:New Delhi, Delhi, 110059
Website:www.5paisa.com

Hi,

I opened my account with 5paisa.com broker 3 months ago and bought shares of 2, lakh initially, later on i bought shares of 5 lakh on credit (Money provided by 5paisa). They were charging interest on 5lakh on daily basis of 0.05% per day which is ok but today i found that they sold the stocks from my account holding on loss of 1.5 lakh without asking me. Now they are saying you have to bear the loss, i lost the amount...
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Praveenmurthi Bhat Upadhya
from Mumbai, Maharashtra
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not deactivating swing trading facility

Address:#102/G, ANUGRAHA , Behind Raju Hotel, Madival Oni, TSS Road, Sirsi, Sambhal, Uttar Pradesh, 581402

From Nov-2018 I have availed Swing Trading facility from 5paisa broker through telephonic conversation with customer care people.
Now from past 15days I am requesting them to deactivate the Swing Trading facility over telephonically & through E-mail. But they are saying that after deduction of this year's service charge/subscription amount only I have to deactivate myself in the 5paisa App, which option is not available in the said...
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P
Pradeep1995Patel
from Mumbai, Maharashtra
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give the referral but not give the amounts

Address:B3/11 NENO CITY VIJAY NAGAR, Indore, Madhya Pradesh, 452010
Website:WWW.5PAISA.COM

Dear sir,
Dear sir company give the money 555rupey per acounts in reffrance in 5 paisa but i have open the my reffrance in 40+ acounts in 5 paisa company and 06/08/2019 to 22/08/2019 total 40 acounts and i have no resive any amounts ii am call the customer care told me this time minimum 5000 thougents requirment in one accounts first time not told him i have 16/08/2019 call him reffral money reggarding told me monday resive my money...
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R
RAKESH SINGH12
from Mumbai, Maharashtra
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deducted rs 5988 (53085350) user id

In march19 executive girl called from 5paisa.com and asked about otp which was sent by him on my mobile 2 days after he has deducted rs5988 from my demat account now he is saying it will not be refunded whether you complaint any where. since march i am regularly complaining and talked his customer care but nothing happened. till i have not used his service for which he has deducted it is clearly fraud....
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J
jacob11
from Pune, Maharashtra
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activation of margin trading and quarterly settlement

Address:Pune, Maharashtra
Website:5paisa.com

I had opened an account with 5 paisa.com last year which was a pure Demat account . I have a total of 75K deposited in my account and last month I bought one share for 14K . I was not aware that I have crossed my account balance, and this was also not intimated to me by the system . later on the customer service tells me that the if the share is from a particular category it allows the purchase. Now since I am not aware I have overshot my...
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