Afton Complaints & Reviews
Poor service false promise
M col neelam in sep/Oct 2016 when I was posted at Bhopal I bought I bought Afton XO 500 Trademill from DB city mall showroom of afton with two years warranty.I moved to shillong on postin May my Trademill stopped working so I complained to Bhopal afton showroom at DB city. I was told by mr Deepak to contact some Mr sharma based at Guwahati I spoke to him he kept on promising I’ll send the service engineer but no one turned up .In this while my machine which was on warranty pd expired it’s warranty time.Still no one turned up then in dec 2018 one engineer came n said there is problem with the motor if there is warranty send it to place from u bought.I spoke to DB city showroom in arge Mr Tapan n I was told that I have to send the motor to them on my expense I got the motor removed n send to Bhopal with some army people from shillong.They checked n said there is no problem with motor May be some problem with PCB this whole exercise took almost more than a year.In the year 2019 PCB was send to DB city afton showroom by courier till March 2020 I did not get any confirmation after that when I called they said due to covid they did not do anything. After covid I contacted Mr Tapan I have been given false promise Mam it is in Chennai centre I kept on calling then I was finally told that PCB is not working n we have ordered new one pl fwd add but till today I have not received the PCB without which Trademill cannot start my machine is now lying offrd for almost 4 yrs now.No action has been taken by afton.Tell me how to resolve this issue my mail Id Is [protected]@gmail.com
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Poor service by afton
| Address: 602 tower 4 malibu town sec47 gurgaon Haryana 122018, Gurgaon, Haryana |
I m col neelam in sep/Oct 2016 when I was posted at Bhopal I bought I bought Afton XO 500 Trademill from DB city mall showroom of afton with two years warranty.I moved to shillong on postin May my Trademill stopped working so I complained to Bhopal afton showroom at DB city. I was told by mr Deepak to contact some Mr sharma based at Guwahati I spoke to him he kept on promising I’ll send the service engineer but no one turned up .In this while my machine which was on warranty pd expired it’s warranty time.Still no one turned up then in dec 2018 one engineer came n said there is problem with the motor if there is warranty send it to place from u bought.I spoke to DB city showroom in arge Mr Tapan n I was told that I have to send the motor to them on my expense I got the motor removed n send to Bhopal with some army people from shillong.They checked n said there is no problem with motor May be some problem with PCB this whole exercise took almost more than a year.In the year 2019 PCB was send to DB city afton showroom by courier till March 2020 I did not get any confirmation after that when I called they said due to covid they did not do anything. After covid I contacted Mr Tapan I have been given false promise Mam it is in Chennai centre I kept on calling then I was finally told that PCB is not working n we have ordered new one pl fwd add but till today I have not received the PCB without which Trademill cannot start my machine is now lying offrd for almost 4 yrs now.No action has been taken by afton.Tell me how to resolve this issue my mail Id Is [protected]@gmail.com
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Not getting updates for the component I sent to Chennai for 15 days
I'm from Visakhapatnam I have sent a treadmill (Xterra 3.0) from the Afton center of Visakhapatnam to Chennai, and I have no news of when it'll be ready by, initially, when I sent it from here I was told it'll be back by 5 days, it's been 15 days, the guys here tell me to call up Chennai office, I then get told by the people at Chennai office it's still in progress for the past 10 days, they have been giving me no updates for the same. This is really bad service, and I'd like you to take necessary actions for the same.
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No proper response and service by treadmill distributor vizag
| Address: Visakhapatnam, Andhra Pradesh, 530012 |
| Website: consumer complaints |
I had buy threadmill from afton vizag distibuter { balaji mobile number :[protected]}. Suddenly my threadmill has stop working last month. I had complained about my threadmill problem to above mentioned distributer balaji.
I had complained him several times and no acton has been taken against my complaint yet. Keeping my threadmill in this condition may damage machine with rust. Iam facing acute problem in this regard. Pls assist me.
I had complained him several times and no acton has been taken against my complaint yet. Keeping my threadmill in this condition may damage machine with rust. Iam facing acute problem in this regard. Pls assist me.
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My trademill not working since 3 months
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Afton treadmill service
| Address: Mumbai City, Maharashtra, 400706 |
| Website: www.afton.in |
We are using one Afton Treadmill Model No. CP 114.
It started giving me problems during the first week of August 2015. On contacting the authorized centre (Start Service Technologies, Powai Chowk, Mulund West) we were asked to change the Motor. They took one full month to procure the motor and replace it. The motor (It cost us 8500) was replaced in the first week of September 2015. It worked fine till mid December 2015. We contacted them again during the last week of December 2015. Their technician visited and took the motherboard on 9th January 2016.
Since then the visited us twice with a (so called rectified) motherboard, however they could not set the machine run. Till date, I need to “constantly” follow up with them (Mr.Murugan) to repair my machine. However, everytime I get a feedback that the technician will visit us in 2 days time and rectify the same. It has been about 2 and a half months that my treadmill is kept unused. While the warranty period of the motor began on 3rd September 2015 will be valid only till 2nd September 2016, the machine has been unused for the last 2 and a half months because of their inefficiency. Im also not informed about the status until I call them every time!!!
Request Afton to take this issue seriously and get your after sales force responsive. Kindly attend and resolve my issue immediately.
It started giving me problems during the first week of August 2015. On contacting the authorized centre (Start Service Technologies, Powai Chowk, Mulund West) we were asked to change the Motor. They took one full month to procure the motor and replace it. The motor (It cost us 8500) was replaced in the first week of September 2015. It worked fine till mid December 2015. We contacted them again during the last week of December 2015. Their technician visited and took the motherboard on 9th January 2016.
Since then the visited us twice with a (so called rectified) motherboard, however they could not set the machine run. Till date, I need to “constantly” follow up with them (Mr.Murugan) to repair my machine. However, everytime I get a feedback that the technician will visit us in 2 days time and rectify the same. It has been about 2 and a half months that my treadmill is kept unused. While the warranty period of the motor began on 3rd September 2015 will be valid only till 2nd September 2016, the machine has been unused for the last 2 and a half months because of their inefficiency. Im also not informed about the status until I call them every time!!!
Request Afton to take this issue seriously and get your after sales force responsive. Kindly attend and resolve my issue immediately.
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We are using Afton treadmill (SHUA).
The treadmill is not working properly .
The main problem is slippery of belt,
After running 20min.it showing error10
and it stops.
The matter has already informed to your
Hyderabad showroom personnel Mr Arun
They haven’t responded (after about two months)
Even after promised to pay service charges, they have
Not responded.
This sort of services ll damage your reputation and inturn disturbs our routine workout
Anticipating a quick response
Regards
J.chandra sekhar Rao
[protected]
The treadmill is not working properly .
The main problem is slippery of belt,
After running 20min.it showing error10
and it stops.
The matter has already informed to your
Hyderabad showroom personnel Mr Arun
They haven’t responded (after about two months)
Even after promised to pay service charges, they have
Not responded.
This sort of services ll damage your reputation and inturn disturbs our routine workout
Anticipating a quick response
Regards
J.chandra sekhar Rao
[protected]
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Resolved
Resolved
Treadmill not working
| Address: Kerala |
I had bought a motorised treadmill belonging to the company Afton on 20th September 2011 for Rs 19000. After the warranty period, one day it stopped suddenly while I was walking on it. I reported the issue to the shop from where I had bought it (G A Sports, Kadavanthara, Cochin, Kerala; Phone number: [protected]). The technician arrived 2 days later and said that the motor had to be replaced and that it was not available then and had to be ordered from Chennai. After calling them regularly for two weeks and reminding them of my treadmill, a technician arrived and changed the motor on the eve of 7-6-2013 claiming that it had a warranty of 1 year and charged rs 6000 for motor, rs 500 for PCB repair and rs 300 service charge amouting to a total of rs 6800. Later that night, I walked for exactly 7 minutes and it abruptly came to a stop. The next day morning I called them again and reported the issue and they came 1 day later and took away particular board from the system. Then they came after 8 days to refix the motor and replace the board. Later that day, I walked on it for 11 minutes and the machine stopped working again. I contacted them again the next day and the technician again arrived after a week and took away a spare part from the machine. Then he came on[protected]after innumerable phone calls to G A Sports) and fixed the machine and extended the warranty period for the motor to 7-8-2014 after a long bargaining. That day was the only day the machine worked properly. The day after that after a walk of 17 minutes, smoke started emerging from the machine. I contacted them again and told them of the issue, the technician arrived, fixed it and tested it for 5 minutes as he had done everytime he came to fix it and proved that no smoke came from the machine. He assured me that it might be because of some carbon and that he will change it if smoke comes out again. Yesterday morning that is on 9-8-2013 when I walked on it for exactly 5 minutes, severe smoke emerged from the machine more than what had come last time and filled the entire room. I contacted them again and they said that they will send a technician by today afternoon. But no technician arrived and its nearly 4 pm. It has been three months that I have been going behind this for one problem or the other. Please help me out as I am also an Afton customer.
Aug 14, 2020
Complaint marked as Resolved View replies
Hi My Name is Shahid Shaikh from Mumbai i too had a similar issue of Motor and Afton have Poor Customer Serv ice, they dont have have well trained staff. Will recommend not to but Aftom Threadmill or any health care equipment.
Regards,
Shahid Shaikh
Thane
Regards,
Shahid Shaikh
Thane
Dear Sir,
This is a serious issue, please be patient and read entire email. I had purchased Afton M7 treadmill from flipkart which arrived around second week of april.
The first issue which I observed is that one of the legs of treadmill does not stay on ground. To keep it levelled the person who came to assemble the machine kept a cloth beneath it.
After about 1 and half month the product started making a squeaky noise. I contacted afton service for this and they sent a service man immediately next day. The service man said the bush is damaged and will need replacement and that he will be coming within 3 days with it. Even after a month he didnt came and game same reason everytime that part has not arrived.
Finally he came to fix the treadmill TODAY, and then I found that the part with which he came does not belong to this treadmill and could not be fit. He tried to fix it forcefully but couldnt.
Also while he was fixing he fully opened the treadmill for which he forcefully removed sides of the treadmill which were stuck with double tape. And to re assemble the machine again he used some low quality tape from outside which makes a lot of noise
To remove the damaged bush he used a blade to cut it off, and when he couldnt put the new bushes into the machine he had to put the old bush back again(which was cut by blade)
I contacted the Pune branch manager Sharad for this, he said the part is not available and I will have to wait till it comes. I asked him to send his statement in an email so that I can contact flipkart for a replacement, but he didnt do it and said he cannot do anything. I asked him his email address and he still was reluctant to give me that. He kept on saying we cannot do anything in this and that I have to contact flipkart for addressing this issue.
How is this a problem with flipkart if Afton cannot fix this?. How much do I have to wait, already waited for a month? Why was the service man sent with a part belonging to different treadmill than mine? Why is the manager so irresponsible for providing service to customer?
Its been three months since i got this product and already so many problems. The manager over here doesnt care if my issue is resolved or not.
I have spent Rs.55, 000 on this and its all gone with Aftons stupid service.
Please provide a definite resolution for this problem, I still pay EMI for this product.
Afton is a big company, and I am sure you grew this much because of good customer satisfaction.
While replying please also keep Sharad in cc, hes not ready to give his email address to me.
My details:
Abhishek Agarwal
Onkar niwas, sudarshan nagar, chinchwad, Pune
Contact: [protected]
Treadmill: M7
This is a serious issue, please be patient and read entire email. I had purchased Afton M7 treadmill from flipkart which arrived around second week of april.
The first issue which I observed is that one of the legs of treadmill does not stay on ground. To keep it levelled the person who came to assemble the machine kept a cloth beneath it.
After about 1 and half month the product started making a squeaky noise. I contacted afton service for this and they sent a service man immediately next day. The service man said the bush is damaged and will need replacement and that he will be coming within 3 days with it. Even after a month he didnt came and game same reason everytime that part has not arrived.
Finally he came to fix the treadmill TODAY, and then I found that the part with which he came does not belong to this treadmill and could not be fit. He tried to fix it forcefully but couldnt.
Also while he was fixing he fully opened the treadmill for which he forcefully removed sides of the treadmill which were stuck with double tape. And to re assemble the machine again he used some low quality tape from outside which makes a lot of noise
To remove the damaged bush he used a blade to cut it off, and when he couldnt put the new bushes into the machine he had to put the old bush back again(which was cut by blade)
I contacted the Pune branch manager Sharad for this, he said the part is not available and I will have to wait till it comes. I asked him to send his statement in an email so that I can contact flipkart for a replacement, but he didnt do it and said he cannot do anything. I asked him his email address and he still was reluctant to give me that. He kept on saying we cannot do anything in this and that I have to contact flipkart for addressing this issue.
How is this a problem with flipkart if Afton cannot fix this?. How much do I have to wait, already waited for a month? Why was the service man sent with a part belonging to different treadmill than mine? Why is the manager so irresponsible for providing service to customer?
Its been three months since i got this product and already so many problems. The manager over here doesnt care if my issue is resolved or not.
I have spent Rs.55, 000 on this and its all gone with Aftons stupid service.
Please provide a definite resolution for this problem, I still pay EMI for this product.
Afton is a big company, and I am sure you grew this much because of good customer satisfaction.
While replying please also keep Sharad in cc, hes not ready to give his email address to me.
My details:
Abhishek Agarwal
Onkar niwas, sudarshan nagar, chinchwad, Pune
Contact: [protected]
Treadmill: M7
a.o.agarwal's reply, Sep 21, 2016
Please correct mobile no as 9823155919
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Resolved
Unable to use treadmill
| Address: Arunachal Pradesh |
I too had purchased Afton treadmill for 18,000 in January 2011 from Somjaiguda branch at hyderabad. Since last two months the treadmill is giving me trouble while operating. While trying ot switch there is a beep sound that comes and the machine would not operate. I had called up the showroom and they sent their executive to fix this. Though they fixed the machine it started giving the same trouble after two weeks. Since then I have made several calls to the showroom for an executive and there has been no action from their side. I also called up Sadha from chennai who is in charge of the same. He agreed to look into this issue but there was no action post the same.
Aug 13, 2020
Complaint marked as Resolved View replies
The location is Andhra Pradesh
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