Agoda Complaints & Reviews

SCAM ALERT- we had booked a room in gostops mussorie on agoda and arrived the hostel. Upon arriving they said it is another gostops somewhere in dehradun. However, upon showing booking confirmation they agreed to this SCAM /wilfully done mistake where *MAP LOCATION (see attached image) *📍 and address says Mussorie but when you arrive you have to cancel it, and forced to make a new booking at triple cost! Attaching screenshot below. br...

11719. 57/- INR debited from my HDFC acc while trying to book a hotel on Agoda's website. The booking didn't confirm and did I receive any mail or information on why the booking didn't confirm and when I can expect my money to be refunded.

Online Transaction Details:
Date - Time: 23 dec, 2021 | 9.11 am
pos: 541919*******0414
Ref Num 200446...

I have booked a room at Broholic hotel via Agoda App in order to confirm the booking i have made the complete payment when arrived at hotel there is not even a little relation with the picture i booked when i questioned both the parties that broholic hotels and agoda (booking app) non of them responded the room was very dirty and smelly and not even 1 % related with the picture posted for booking asking for refund not even concerned at hotel...

I wrongly booked nazri resort with Booking ID[protected] in the name of Parveet kumar. At the time of booking it was showing reasonable price but at the time of payment it increases the price. It comes into category of fraud. You requested to please cancel the booking and refund the amount as soon as possible. Otherwise i have only chance to go to consumer court.

Thank you
Ajay Kumar...

I have got a really bad experience with booking a preferred Agoda Hotel which I prepaid. When I arrived at the hotel the owner told me he did not see anything and he never gets paid from Agoda. So he told me I could get a room but I had to pay again and even twice as much as the Agoda rate. I refused, he then offered me a ‘free room' in a different cheap Guesthouse which was also his, but I had to write a letter to Agoda I got a room. The...

Agoda is denying my booking and a refund after booking confirmation and payment...

Hotel denied to give room, replied no room available, my booking was confirmed, and I was with my family, and same complaint to goa police, police came and verified it...but unable to solve it, police replied to complain to consumer forum...hotel name is casa ether Calangute goa.. booking details are attached to it... please do needful and take action PLZ... humble request that other visitors won't harassed by this type of hotels and site...plz...

Hi my booking id #[protected] I was duped the hotel was completely different then what was shown in the website also I was given a twin sharing bed instead of double bed.. The staff was rude and uncooperative.....

My Booking ID was[protected]. While making the booking, I had selected 3 people, including breakfast. However, during check-in, I was told that the booking was only for 2 people and I had to pay an additional amount for the 3rd person.

I came across a similar situation today. While booking a room at Fairfield by Marriott, Anjuna, Goa, I was booking a room including Breakfast & Dinner, however, when I moved ahead to the next...

I booked a hotel from agoda website from 27-29 two nights stay at Tirupati marasa Sarovar hotel and my booking id:[protected] while visiting to hotel they said u can’t check in if you have same district ID proof I.e, Tirupati is located at Chittoor district, amnot from Tirupati but another part in Chittoor district, and they said cancel booking from agoda site but am unable to cancel booking and I lost whole hard earned money 😞 kindly...

Imran here...I booked a room from Agoda site and amount also deducted from my account and I wasn't received booking...they take amount and still not responding I have tried many times but no response...

I had booked hotel stay at Ras Resort Silvassa for 2 days through www.agoda.com website. Hotel was booked for 21st Dec'21-23 Dec'21.
and booking Id for the same is[protected].

While booking the hotel, it was clearly mentioned at Agoda website that cancellation is free and there wont be any amount charged for cancelling the booking. i have attached screen shot from the website clearly mentioning free cancellation.
...

I am booked a room at OYO 1A, Rampur Nagar, Great Noida from[protected] to 25-11-21 through the Agoda website. but when I arrived at check-in that time the hotel manager or staff can't give me the room that I had booked and also they were not provided me with the booked rooms.. The details of the booking are as follows,
Booked through Agoda
booking id:[protected]
arrival date: 23/11/2021 to departure: 25/11/2021
Hotel...

Money deducted from internet banking while doing booking for Red fox hotel, Chandigarh on 22 Nov 2021. However, no booking confirmation received. On contacting hotel they say no booking received at their end. My contact e- mail is [protected]@gmail.com. Contact mobile number is [protected].
Kapil Dev Singh...

Booked Easy hotel Cardiff for son who was filming down there for two weeks. The first week was fine, but when he turned up on 18th October for his second week, he was told he couldn't check in as he wasn't yet 18. The hotel said they would refund, but it would have to be done through Agoda. Been trying for over 5 weeks to get a refund, but no joy. The hotel won't send us proof that they cancelled the booking, so Paypal wouldn't refund either....

Agoda is just not the right place to book anything. I had booked one night stay in goa. It was confirmed. To my surprise when I went to hotel they said they never received any booking. When I see the app it says it’s cancelled. They never called or msgd me that they have cancelled due to some error at their end. When I call them they say you never received voucher from us hence you can’t take it as confirmation. My money has also not...

I selected room and made payment using my credit card twice and payment was deducted but booking didnt get confirmed. Please ensure that money is refunded....

This is to bring to your notice that I had made a booking through agoda on 30.10.2021 . Amount was debited from my account however, the hotel official have apprised me that there is no booking in my name

Booking ID number is[protected].

Kindly refund the entire amount which had been debited from me...

I have booked a hotel room in Radisson blu, Varanasi for November 21 to 23, 2021 yesterday night and paid through HDFC Credit card.

My credit card has been charged BUT I have not received any confirmation from you or Radisson blu....

I have booked the Indana palace hotel in agoda and from official hotel website and i stayed in the hotel. but you guys has deducted the amount without sending any notification without my knowledge which i was not aware of so this is clearly fraud without otp you deducted. requesting you to reverse the amount...

I booked room through Agoda for 1st Nov 2021 in Amritsar at Sita Niwas and amount to Agoda through online mode and before one day of check in I contacted Hotel for confirmation and Hotel replied that Agoda is a fraud Agency and they are not tied up with them and denied my booking and I faced lot of problem apart advance payment made to Agoda, which don't have working customers care contact no in India and not have any office in India...

3811/- INR debited from my HDFC account while trying to book a hotel on Agoda's website. The booking didn't confirm and did I receive any mail or information on why the booking didn't confirm and when I can expect my money to be refunded....

They are refused to give room and told we are not taking online booking and due to this we family faced lots of problems in searching room again....

I have made a booking for 2 rooms at Fairfield by Marriott benaulim goa india for 1st Nov 2021 to 6th Nov 2021 . The money has been debited from my credit card ending in 0506 . Email id used is [protected]@gmail.com. However I have not received the booking id. Or the booking confirmation email. . No customer service number available for Agoda . Pls help...

I selected a room in hotel spring sky at udaipur by agoda website but there was a issue in booking dates which is different what I selected for my journey kindly refund my amount or schedule my date from 15 oct 2021 to 23 oct 2021.

Booking ID is[protected]

Rajvishal Prajapati
[protected]

Please do the needful......

Agoda deducted money from my account for a hotel reservation but still shows as payment pending.

Worse is there's no way on the website and not even a contact number listed to reach out to the customer care service....

I was booking a hotel through Agoda website and my money was debited from my HDFC acc through debit card but no confirmation mail is received or booking id.. kindly give my money back...

Booking done with a hotel through agoda and a payment of 2000 done upon checking in the hotel had no tie up with agoda...

7290.04/- INR debited from my HDFC acc while trying to book a hotel on Agoda's website. The booking didn't confirm and did I receive any mail or information on why the booking didn't confirm and when I can expect my money to be refunded.

Online Transaction Details:
Date - Time: Oct 07, 2021 | 9:11 pm
Ref Num: 529632
POS 541919XXXXXX9804 Retail Domestic...

Sir,

I am trying to book 7 nights in Dubai two rooms in the month of November on your application. I am trying to make the payment since last two days and I also tried credit card and different debit cards but none of them shows me successful payment. I am literally Tired of this procedure kindly give me the solution as soon as possible because the prices of the rooms are surging at a very exponential rate. I had already received...