Agoda Complaints & Reviews

I was looking to book room tickets for my trip and on the home page, I selected the right dates but after selecting the rooms and making payment. I got confirmation for the incorrect dates.

While booking a hotel via Agoda app, money got debited but rec'd no confirmation from Agoda. Upon checking with Agoda, they are confirming no payment rec'd. the merchant as per bank statement is Retail Domestic PT MUMBAI, which Agoda is denying.

I see several such complainants against Agoda and the said merchant creating fraud. however not the bank or Agoda has blocked this merchant.

I was trying to book hotel for 4 people in delhi for 31st dec. But due to technical fault, it got reset to the same date I was searching the hotel, for one person and got booked. There is no way to contact agoda for the cancellation. Called hotel multiple times but they kept saying that they have no booking for us.
Want my money to be refunded back from agoda as its their fault and have no customer support in place.

I booked a hotel on Agoda named colors nest and paid rs 4000 in advance, once I started calling the hotel management they don't respond but later on, I had gone to the location shown on the map. no one has even heard the name of the hotel in that area. that is the 1st thing I have to experience on my trip and that too at 1 am-midnight. To all my surprise I suddenly saw a hotel named as tourist nest similar to colors nest. I had gone there to check the rooms and voila it is the same room that I booked but they say they don't even use Agoda. they say the same happened with them 3 days ago. I tried to reach Agoda but there is no customer forum that provides instant solutions. The one thing that got my eye is Agoda was showing that the hotel is booked 3 times on that day but there is no other booking.

the agoda didn't provided a single support even didn' picked the call. even the payment has been done to upi address with address of agoda

Booked a villa for 14000 in goa on 30th December for 31st. While reaching there, the location is wrong and also number given is incorrect.the company is fraud, please help

Booked a property in goa on 39th night for 31st but it is fraud as the location is wrong and also the number provided is incorrect.
Paid 14000 for this

Agoda is doing scam we booked hotel at night and searching for hotel in map location was weong finally we found hotel then they said we are not rigester with agoda then how agoda is taking booking my 2336 money is deducted also booking was confrim at night we have very horrifying experience and they didnt provide any contact info to complain

Scarm alert
Today we had a reservation in leopard rock wildness resort at Ooty but when we checked in, there is no confirmation from the Agoda website to hotel and from hotel side they don't have any tie up with Agoda. So I try to contact Agoda through mail there is no reply for that and no customer care response also.

Agoda — Amount deducted but hotel not get payment from agora

Dec 27, 2021
Amount is deducted for booking but hotel denied the booking and telling this we don’t get payment from agoda and they are not accepting any booking from agoda.

Date of Incident- 26/12/2021

Booking reference number of agoda :[protected]

Hotel Gujarat heritage 8/3, street no 1, near
Check-in
Dec 26, 21
09:00 PM
1 night
Check-out
Dec 27, 21
Booking ID[protected]

Amount is deducted for booking but hotel denied the booking and telling this fake booking from agoda and they are not accepting any booking from agoda.

Date of Incident- 18/12/2021

Booking reference number of agoda :[protected]

SPOT ON 70326 New Moon
Swargdwar, Puri Puri India 752001 - View on map
Check-in
Dec 18, 21
12:00 PM
1 night
Check-out
Dec 19, 21
11:00 AM
Get booking confirmation
View property policies

SCAM ALERT- we had booked a room in gostops mussorie on agoda and arrived the hostel. Upon arriving they said it is another gostops somewhere in dehradun. However, upon showing booking confirmation they agreed to this SCAM /wilfully done mistake where *MAP LOCATION (see attached image) *📍 and address says Mussorie but when you arrive you have to cancel it, and forced to make a new booking at triple cost! Attaching screenshot below.

Dont fall for this TRAP and get cheated at last moment when you arrive at the property! Due to this we lost about 10000rs (3000rs towards cancellation and 7000 towards last min urgent booking due to this incorrect map location mistake from gostops on agoda)

If you care for the customer the least you can do is honor the booking at the initially agreed booking amount atleast on a different future date!

11719. 57/- INR debited from my HDFC acc while trying to book a hotel on Agoda's website. The booking didn't confirm and did I receive any mail or information on why the booking didn't confirm and when I can expect my money to be refunded.

Online Transaction Details:
Date - Time: 23 dec, 2021 | 9.11 am
pos: 541919*******0414
Ref Num 200446

I have booked a room at Broholic hotel via Agoda App in order to confirm the booking i have made the complete payment when arrived at hotel there is not even a little relation with the picture i booked when i questioned both the parties that broholic hotels and agoda (booking app) non of them responded the room was very dirty and smelly and not even 1 % related with the picture posted for booking asking for refund not even concerned at hotel this is really a big cheating to all innocents i have paid money 3108 /-

My booking ID :[protected] at agoda APP

Asking for justice with refund and asking to control and stop this kindof cheating.

I wrongly booked nazri resort with Booking ID[protected] in the name of Parveet kumar. At the time of booking it was showing reasonable price but at the time of payment it increases the price. It comes into category of fraud. You requested to please cancel the booking and refund the amount as soon as possible. Otherwise i have only chance to go to consumer court.

Thank you
Ajay Kumar

I have got a really bad experience with booking a preferred Agoda Hotel which I prepaid. When I arrived at the hotel the owner told me he did not see anything and he never gets paid from Agoda. So he told me I could get a room but I had to pay again and even twice as much as the Agoda rate. I refused, he then offered me a ‘free room' in a different cheap Guesthouse which was also his, but I had to write a letter to Agoda I got a room. The owner was very intimidating and hostile. I found myself another hotel. When I reported this at Agoda they told me I won't get money back because I annulated. I did not annulate, the owner scammed me. I found a lot of reviews on Google from people who experienced the same. The hotel is scamming tourist for years, I reported this to Agoda and asked why they still have this hotel on there site and even as preferred supplier. I then get an offer for a refund of 50%. I refused, they then offered arround 75% in Agoda cash. I refused, now they are still investigate it but I now got an email they do not refund anything. So it starts all over again. It even looked like they played the game together with the hotel owner. Shame on you Agoda, can not imagine Booking Holdings is behind this

Agoda is denying my booking and a refund after booking confirmation and payment

Hotel denied to give room, replied no room available, my booking was confirmed, and I was with my family, and same complaint to goa police, police came and verified it...but unable to solve it, police replied to complain to consumer forum...hotel name is casa ether Calangute goa.. booking details are attached to it... please do needful and take action PLZ... humble request that other visitors won't harassed by this type of hotels and site...plz

Hi my booking id #[protected] I was duped the hotel was completely different then what was shown in the website also I was given a twin sharing bed instead of double bed.. The staff was rude and uncooperative..

My Booking ID was[protected]. While making the booking, I had selected 3 people, including breakfast. However, during check-in, I was told that the booking was only for 2 people and I had to pay an additional amount for the 3rd person.

I came across a similar situation today. While booking a room at Fairfield by Marriott, Anjuna, Goa, I was booking a room including Breakfast & Dinner, however, when I moved ahead to the next page, it showed only Breakfast included.

This is deliberately cheating Customers, as Customers will rarely spot the omission on the next page, as they trust the website to not do this. I have screenshots of today's issue.

I booked a hotel from agoda website from 27-29 two nights stay at Tirupati marasa Sarovar hotel and my booking id:[protected] while visiting to hotel they said u can’t check in if you have same district ID proof I.e, Tirupati is located at Chittoor district, amnot from Tirupati but another part in Chittoor district, and they said cancel booking from agoda site but am unable to cancel booking and I lost whole hard earned money 😞 kindly help me out for refund

Imran here...I booked a room from Agoda site and amount also deducted from my account and I wasn't received booking...they take amount and still not responding I have tried many times but no response

I had booked hotel stay at Ras Resort Silvassa for 2 days through www.agoda.com website. Hotel was booked for 21st Dec'21-23 Dec'21.
and booking Id for the same is[protected].

While booking the hotel, it was clearly mentioned at Agoda website that cancellation is free and there wont be any amount charged for cancelling the booking. i have attached screen shot from the website clearly mentioning free cancellation.

Due to some reasons, I had to cancel my hotel booking, however to my surprise while cancellation, I was informed that 30% of total booking amount will be charged.

I raised this issue with Agoda Customer Care to clarify and they responded that amount charged is as per hotel's cancellation policy.
If hotel's policy is not providing free cancellation then why Agoda is misleading customers by mentioning FREE CANCELLATION at website.

This is clearly a case of fraud, cheating and misleading by Agoda where their website is mentioning free cancellation however at the time of actual cancellation they are cheating the customer with the excuse of hotel policy.

This is totally un-ethical and fraud practice from AGODA where customer has been cheated and ended up in loss of money.

As i have faced the monetary loss in this fraud activity by Agoda, i want refund of the amount charged for my hotel boking cancellation.

Requesting to resolve the issue.
Thanks.

I am booked a room at OYO 1A, Rampur Nagar, Great Noida from[protected] to 25-11-21 through the Agoda website. but when I arrived at check-in that time the hotel manager or staff can't give me the room that I had booked and also they were not provided me with the booked rooms.. The details of the booking are as follows,
Booked through Agoda
booking id:[protected]
arrival date: 23/11/2021 to departure: 25/11/2021
Hotel Name: OYO, 69453 Greno In
Address: A, Rampur Jagir Near RS Plaza, Greater Noida, New Delhi and NCR, India, 201310
Herewith I attached the booking Invoices of Agoda and please refund the amount that I had paid for the booking of the room.

Money deducted from internet banking while doing booking for Red fox hotel, Chandigarh on 22 Nov 2021. However, no booking confirmation received. On contacting hotel they say no booking received at their end. My contact e- mail is [protected]@gmail.com. Contact mobile number is [protected].
Kapil Dev Singh

Booked Easy hotel Cardiff for son who was filming down there for two weeks. The first week was fine, but when he turned up on 18th October for his second week, he was told he couldn't check in as he wasn't yet 18. The hotel said they would refund, but it would have to be done through Agoda. Been trying for over 5 weeks to get a refund, but no joy. The hotel won't send us proof that they cancelled the booking, so Paypal wouldn't refund either. Not happy that we had to pay out more money to book elsewhere, expecting a refund which never came.

Agoda is just not the right place to book anything. I had booked one night stay in goa. It was confirmed. To my surprise when I went to hotel they said they never received any booking. When I see the app it says it’s cancelled. They never called or msgd me that they have cancelled due to some error at their end. When I call them they say you never received voucher from us hence you can’t take it as confirmation. My money has also not been refunded yet. Last min I had to run around to search for hotels with my 2 year old. Their customer service also is very bad. Lesson learnt from my first booking with them

I selected room and made payment using my credit card twice and payment was deducted but booking didnt get confirmed. Please ensure that money is refunded.

This is to bring to your notice that I had made a booking through agoda on 30.10.2021 . Amount was debited from my account however, the hotel official have apprised me that there is no booking in my name

Booking ID number is[protected].

Kindly refund the entire amount which had been debited from me

I have booked the Indana palace hotel in agoda and from official hotel website and i stayed in the hotel. but you guys has deducted the amount without sending any notification without my knowledge which i was not aware of so this is clearly fraud without otp you deducted. requesting you to reverse the amount

I booked room through Agoda for 1st Nov 2021 in Amritsar at Sita Niwas and amount to Agoda through online mode and before one day of check in I contacted Hotel for confirmation and Hotel replied that Agoda is a fraud Agency and they are not tied up with them and denied my booking and I faced lot of problem apart advance payment made to Agoda, which don't have working customers care contact no in India and not have any office in India