Aquafresh Complaints & Reviews

We purchased a Aqua Fresh
Smoke audi 18 ro. After getting we saw whole package was wet due to rain. After installing it is leaking. We called customer care. No one picking the call. We sent request for return. But Flipkart put technician visit. From many days no one came and not fixing our issue.

Product is defective. No-one helping. Bad customer care service. Rude behaviour. Our whole money went waste.

We tried many times on mobile number +[protected]. Customer care behaviour is too much rude.

Flipkart selling this company defective items and after that no support. They are making fool to us.

I ordered aqua fresh water purifier from zepto, and was not given any bill, and now just after 7 days the purifier stops working, the guy is not receiving our phone, and one time that he did, he asked us to send the bill number, which we don't have, and we are in bad state, as we don't have any other way of drinking water

I ordered aquafresh on 9 sept 2021 and delivered on 13 sept 2021.utpo till now they do not provide me a installation

I bought this product from flipkart .The Ro (water purifier Aqua fresh )Company not receiving call .and not giving service . My product is in warranty. I am facing too problem . This is my flipkart order id -OD[protected].

I have bought Aquafresh Nexus purifier from AQUAFRESH RO SYSTEM on 26/07/17 with Bill No -13785,
As per the tem and condition they will provide 1 year service with 3 candles .

Here problem starts with in 20 days of buying this, Water TDS level they have not setup properly due to this my children got typhoid fever and they were admitted into hospital for 1 week. On that moment I thought it could be a human error and I left that issue and move on

After that as per promise they have to install a new Candle after 4 month but they have not installed on time and I they showoff they poor service and left me on god grace because if some part has to change on time it should get change despite follow-up of 4-5 days they send someone to install it.

Now on 10-Feb-2018 I raised a complaint to them my water filter is not working properly it's not filtering water within time limit and even machine sound is totally heavy and it's feel like it's not able to suck water from tap to filter it. from past three days I am continuously following up these guys but they are not sending any technician to repair this I am daily calling 4-5 time but they have only one answer will send it tomorrow, I called him today 30 times now they are not picking my call,

I am fully frustrated with their service and now am looking for full refund of my amount along with I want to sue then in consumer court for harassing me . I don't want any further service form them now a full refund with harassment amount is required.

Could you please help me by registering my complaint

Respected sir i have Manish kumar M.no-[protected] purchased R.K.Aquafresh india swift 14 stage Advanced RO UV UF Water Purifier with model no- SDL[protected] on dated 25012017 from online website snapdeal.com your representative will install the device but after installation leakage in the aquafresh water purifier filter. but no response from the customer care i will try aquafresh complaint no but no response plz sir take my complaint on priority basis. plz sir do the needful and replace or repair the aquafresh filter.

I purchased the Aquafresh RO on 7th Dec 2014 with 1 year warranty and 3 service free after every 4 months (within 2 hours the person came home and installed it - i was very happy to see the service but very little did i know what was ahead for me). On 18th April 2015 I requested for RO service on customer care no. . Inspite of calling atleast 10 times no one came for service and the lady everytime says it will be done by tomorrow. I am not able able to understand what kind of after sale service is provided by the Aquafresh company.I request please dont buy this product, the after sale service is very very poor. Ashish

It is just six months from when the person from Aquafresh changed the whole machine and the machine has stopped purifying the water. In 24 hrs it only fills the full 8 ltr take once. Over all makes a sound like drilling machine. If by chance the tank is full, the machine does not stop and starts leaking. It has been two months since we are calling the guy who installed. He will not lift the call or will promise to send someone but no one as turned up yet. We are just tired of calling and not sur what to do? In summer season, when in need of more water, the machine does not purify the water.

Hi Sir/Mam,
I purchased an RO from Aquafresh company in Feb 2012 i was promised that whenever i'll face any issue they will replace the RO with new one (Verbally told by one of the executive)
I started facing problem in RO after the 3rd day after the purchase.
First day I faced the issue was of leakage from the candle it was over flowing i raised the issue to the company then the technician came and sorted that out.
After 1 week RO again had an issue of filtering the water in access amount it was overflowing there was some fuse which was not working properly by which the problem occured again the issue was raised to the company and the technician visited and replaced the fuse.
After few days RO stooped filtering the water i have to again called the techician and he changed some part of that machine and started working fine.
But the major issue issue i'm facing now a days is that in the storage tank of RO there is some insect which i guess came from the filtered water.
I requested severaal times that please replace my RO as after purchasing it i had faced many issues but the company is not ready to exchange it.
I have a baby of 4 months who was suffering from Diarrhea from last 2 months it started from the day when i purchased the RO we were giving him the water of RO assuming that its good for health but the way we were thinking was not right.
I had words with the Manager of aquafresh regarding the issue but he is not ready to replace the RO now as well and he is not ready to accept that the insect came from the filtered water.
I request you to please look into this matter and sort it out as soon as possible.
I want the compensation along with new RO replaced inlieu with my previous RO.
I had purchased the RO in installment and I requested the bank for stop payment till the time the decision is pending.

Thanks,
Pradeep Bhatt
[protected]
83/351, Sec-1, Gole Market,
New Delhi - 110001

Sub: Complaint of water filter supplier.


We have purchased one water purifier filter from NEW MILLON ASSOCIATE SCO-92/2 Sector-45C Chandigarh on dated[protected] of worth Rs 3600/- in six installments. I issued six cheques (600/- each) at the time of purchasing. But after one day the filter got out of order. I informed to NEW MILLON ASSOCIATE but no body came to attend the problem. After three days one person came from New Millon Associate and repaired the water filter. But again on next day water filter stopped working then after two days Mr. Raghukul came and he take back the water filter for repair or exchange. I call him daily on phone but no body came after six days Mr. Raghukul came with other old water filter and told me that its had changed. But next day water filter again stopped. I informed to Mr. Raghukul but no body came the attend the problem. So I stopped the cheques payment from IDBI Bank and inform to New Millon Associate and requested them that I don’t like to use this defected product and please return my cheques and take your filter back. He threatened me that he will receive the payment by his own and he will not take product back.

Therefore it is requested that kindly needful action be taken against New Millon Associate for supplying duplicate product. Please help me for returning my signed cheques.

Thanking you!

Regards


Submitted Please
Krishan Kumar Bansal
# 3359 Sector – 22-D
Chandigarh (U.T)
Mobile- [protected]
[protected]