Aquafresh Pro
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Aquafresh Pro Complaints & Reviews

G
Gangadhara G A
Aug 2, 2024
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The agent was same as the one who visited us during a valid AMC with Eureka Forbes.
In September 2023, when he renewal happened, it was done the same way as before.
But the agent gave a receipt of payment from Aquafresh Pro and claimed it is authorized by Eureka Forbes.
This is also an issue for Eureka Forbes. How did they leake the AMC details to someone? And why no action was taken? Now no one receives any calls and no service is provided.
I took an AMC for 3 years and lost all the money due to this fake company.
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    Sudarsha DR
    from Bengaluru, Karnataka
    Mar 18, 2024
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    Address: Deepa Sha, AquaFresh Pro, #125, 1th Cross Road, RBI Layout, 7th Phase, JP Nagar, Bangalore 560078

    AquaFresh Pro contacted me with AMC offers in November 2023, I opted for a 2 year AMC by paying Rs 9500 with Sediment filter, Carbon filter and Magan RO Membrane replacement options.

    The support numbers(+ 91 [protected], + 91 [protected] and +91 [protected]) are not reachable since many days, the service quality is poor/unsatisfactory. Between 13th March 2024 and 18th March 2024, I tried contacting them several times to only hear that the above numbers are either switched off, not in network area.

    At the time of writing this complaint
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      sebinkurianp
      Feb 14, 2024
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      The fraud company "Aquafresh pro" fraudulently using Information from Eureka Forbes Aquaquard Mobile Application/Technicians and did a fraud service acclaiming they are authorized service people from Dr. Aquaguard water purifier service center at the same date and time slot booked for the water purifier service in the Aquaquard Mobile Application.
      The cheating is realized while they send a receipt from "Aquafresh pro" after a couple of days later.
      The mobile number of the visited fraud technician is : +91-[protected]
      The mobile number of the people contacted from "Aquafresh Pro" is : +91-[protected]
      I have lost Rs 5400/- and didn't get the authentic Eureka Forbes Aquaquard AMC renewed.

      Requesting to provide a justice on this matter.
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        S
        Shrikanth Shastri
        Jan 9, 2024
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        The below said company has taken 4900Rs for AMC renewal on 22.09.23 and has changed the filter. Post which they are not picking any calls for the service. I was under the assumption its the Eureka forbes Aqua Guard and not the third party.

        AquaFresh Pro
        Multi Brand Service Expert
        #No.125, 10th Cross Rd, RBI Layout, 7th Phase, J. P.
        Nagar, Bengaluru 560078

        I urge you to take action on them and reverse the money I paid them.
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          Prashanth kumar avula
          Jan 6, 2024
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          Aquafresh Pro Fake calls saying they are from Eureka forbes

          The below said company calls us saying they are from aquagarud and AMC is due. They never tell us they are third party.
          The technician came in changed all filters by collecting 5000. Even when i asked same person he said he is aquagarud only. Which is cheating by the team itself.

          AquaFresh Pro
          Multi Brand Service Expert
          #No.125, 10th Cross Rd, RBI Layout, 7th Phase, J. P.
          Nagar, Bengaluru 560078br...
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          C
          Colonel Srikant
          from Bengaluru, Karnataka
          Dec 3, 2023
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          Address: 125, 7th Phase, 10 Cross, RBI Layout, JP Nagar, Bangalore 560078
          Website: [email protected]

          A rep allegedly from Eureka Forbes, who knew all about when our AMC was to expire with Eureka Forbes Water filter, came with replacement filters, changed it and collected 0133823 years AMC of Rs 11200 on 30 Oct 23. An AMC invoice no, 013382 dated 30 Oct was also received soonafter. Looks like a cheat with strong links to some Eureka Forbes insider, is on the prowl looking for victims to fleece. Eureka Forbes to find culprits and adjust 3 year AMC paid to fake con artists,
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            Shashikantha Bhandarkar
            Nov 1, 2023
            Nov 10, 2023
            This thread was updated on Nov 10, 2023
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            I am writing to express my dissatisfaction with the service provided by AquaFresh Pro, a multi-brand service expert that claims to be affiliated with AquaGarud. I have been deceived by their false representation and charged an exorbitant amount for changing the filters of my water purifier and signing a two-year annual maintenance contract (AMC).

            On September 14, 2023, I raised a service request from AquaGarud’s website as usual. I received a call from AquaFresh Pro, saying that they are from AquaGarud and that my AMC is due. They did not mention that they are a third-party service provider and not the authorized dealer of AquaGarud. I agreed to schedule a service visit for the next day.

            On September 15, 2023, a technician from AquaFresh Pro came to my house and changed all the filters of my water purifier. He also convinced me to sign a two-year AMC with them, saying that it would cover all the future services and repairs. He collected Rs. 10000 from me as the total charge. When I asked him if he is from AquaGarud, he said yes and showed me a fake ID card. He also gave me a receipt with the name and address of AquaFresh Pro, which is different from AquaGarud’s official website. I realized that I have been cheated by this company and that they have no connection with AquaGarud.

            I am very unhappy with this fraudulent and unethical behavior of AquaFresh Pro. They have not only lied to me about their identity and affiliation, but also overcharged me for a service that should have cost much less.

            I request you to take strict action against AquaFresh Pro and their technician for misleading and cheating me. I also demand a full refund of Rs. 10000 that I paid them for the service and the cancellation of the AMC contract. I have attached the receipt and the fake ID card as proof of their fraud.

            I also wonder how they have obtained my personal details, such as my phone number, address, water purifier model, and warranty status. This is a serious breach of privacy and security that needs to be investigated.

            I hope you will look into this matter and resolve it as soon as possible. Please contact me at my email address for any further information or clarification.
            Steps to take in order:

            1. As soon as you suspect foul play, inform your bank by phone and also by an email complaint (within 24 hours). In your email, provide a screen shot of the transaction and the account to which transferred.

            2. Register compliant in the National Payments Corporation of India (NCPI) website.

            3. Register complain in the National Cyber Crime Reporting Portal website under “Financial Fraud”

            https://cybervolunteer.mha.gov.in/webform/Volunteer_AuthoLogin.aspx

            4. Reversal of amount to your account will usually take upto/ app. 90 days after your bank investigates (if the company is genuinely fake/fraud) the matter.
            Also file a complaint with the nearest police station so that they can trace the mobile no’s and location.
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              nairr05
              from Bengaluru, Karnataka
              Oct 23, 2023
              Oct 26, 2023
              This thread was updated on Oct 26, 2023
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              Some people are calling Eureka Forbes customers with Eureka Forbes name itself

              Technician would call and visit the house as they have address also. They have access to customer information in Eureka Forbes Database.
              The technician came in changed all filters by collecting 6000 rs. Unfortunately I was not at home otherwise I usually check if cards and perform bit of verification.

              He replaced filters and I am not sure whether he replaced with right brand. He gave invoice in name of company below. This company address is fake and now the person who visited his phone number is not reachable.

              I request to register this complaint and initiate some enquiry . Eureka Forbes must also be questioned as our PII information is being accessed by unauthorised people leading to such frauds.

              Note: This is happening in Bengaluru. My area pincode is 560035

              AquaFresh Pro
              Multi Brand Service Expert
              #No.125, 10th Cross Rd, RBI Layout, 7th Phase, J. P.
              Nagar, Bengaluru 560078br...
              Steps to take in order:

              1. As soon as you suspect foul play, inform your bank by phone and also by an email complaint (within 24 hours). In your email, provide a screen shot of the transaction and the account to which transferred.

              2. Register compliant in the National Payments Corporation of India (NCPI) website.

              3. Register complain in the National Cyber Crime Reporting Portal website under “Financial Fraud”

              https://cybervolunteer.mha.gov.in/webform/Volunteer_AuthoLogin.aspx

              4. Reversal of amount to your account will usually take upto/ app. 90 days after your bank investigates (if the company is genuinely fake/fraud) the matter.
              Pls view attachment.
              Please also register complaint in nearest police station AT THE EARLIEST. Provide mobile no’s of the fraudsters in your complaint so that police can track them/their location.
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                D
                Deepa Asir
                Oct 16, 2023
                Oct 20, 2023
                This thread was updated on Oct 20, 2023
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                10/14/23 we received a call from person stating from Aquaguard service and informed AMC is being ended this month end and coming for service.
                He charged Rs 9500 for AMC and changed some filters.We made UPI payment made in the name of GAYATHRI U ([protected]@kotak).
                Bill was sent later with the name Aquafresh Pro and got doubt.When searched in google we got to know its Fake. We contacted Aquaguard(Eureka Forbes) and they informed its a fake. We are so much worried and not sure how to get back the money.
                Steps to take in order:

                1. As soon as you suspect foul play, inform your bank by phone and also by an email complaint. In your email, provide a screen shot of the transaction and the account to which transferred.

                2. Register compliant in the National Payments Corporation of India (NCPI) website.

                3. Register complain in the National Cyber Crime Reporting Portal website under “Financial Fraud”

                https://cybervolunteer.mha.gov.in/webform/Volunteer_AuthoLogin.aspx

                4. Reversal of amount to your account will usually take upto/ app. 90 days after your bank investigates (if the company is genuinely fake/fraud) the matter.
                Steps to take in order:

                1. As soon as you suspect foul play, inform your bank by phone and also by an email complaint. In your email, provide a screen shot of the transaction and the account to which transferred.

                2. Register compliant in the National Payments Corporation of India (NCPI) website.

                3. Register complain in the National Cyber Crime Reporting Portal website under “Financial Fraud”

                https://cybervolunteer.mha.gov.in/webform/Volunteer_AuthoLogin.aspx

                4. Reversal of amount to your account will usually take upto/ app. 90 days after your bank investigates (if the company is genuinely fake/fraud) the matter.
                Steps to take in order:

                1. As soon as you suspect foul play, inform your bank by phone and also by an email complaint. In your email, provide a screen shot of the transaction and the account to which transferred.

                2. Register compliant in the National Payments Corporation of India (NCPI) website.

                3. Register complain in the National Cyber Crime Reporting Portal website under “Financial Fraud”

                https://cybervolunteer.mha.gov.in/webform/Volunteer_AuthoLogin.aspx

                4. Reversal of amount to your account will usually take upto/ app. 90 days after your bank investigates (if the company is genuinely fake/fraud) the matter.
                Steps to take in order:

                1. As soon as you suspect foul play, inform your bank by phone and also by an email complaint. In your email, provide a screen shot of the transaction and the account to which transferred.

                2. Register compliant in the National Payments Corporation of India (NCPI) website.

                3. Register complain in the National Cyber Crime Reporting Portal website under “Financial Fraud”

                https://cybervolunteer.mha.gov.in/webform/Volunteer_AuthoLogin.aspx

                4. Reversal of amount to your account will usually take upto/ app. 90 days after your bank investigates (if the company is genuinely fake/fraud) the matter.
                Steps to take in order:

                1. As soon as you suspect foul play, inform your bank by phone and also by an email complaint. In your email, provide a screen shot of the transaction and the account to which transferred.

                2. Register compliant in the National Payments Corporation of India (NCPI) website.

                3. Register complain in the National Cyber Crime Reporting Portal website under “Financial Fraud”

                https://cybervolunteer.mha.gov.in/webform/Volunteer_AuthoLogin.aspx

                4. Reversal of amount to your account will usually take upto/ app. 90 days after your bank investigates (if the company is genuinely fake/fraud) the matter.
                Steps to take in order:

                1. As soon as you suspect foul play, inform your bank by phone and also by an email complaint. In your email, provide a screen shot of the transaction and the account to which transferred.

                2. Register compliant in the National Payments Corporation of India (NCPI) website.

                3. Register complain in the National Cyber Crime Reporting Portal website under “Financial Fraud”

                https://cybervolunteer.mha.gov.in/webform/Volunteer_AuthoLogin.aspx

                4. Reversal of amount to your account will usually takes upto/ app. 90 days after your bank investigates (if the company is genuinely fake/fraud) the matter.
                Steps to take in order:
                1. As soon as you suspect foul play, inform your bank by phone and also by an email complaint. In your email, provide a screen shot of the transaction and the account to which transferred.
                2. Register compliant in the National Payments Corporation of India (NCPI) website.
                3. Register complain in the National Cyber Crime Reporting Portal website under “Financial Fraud”

                https://cybervolunteer.mha.gov.in/webform/Volunteer_AuthoLogin.aspx

                4. Reversal of amount to your account will usually takes upto/ app. 90 days after your bank investigates (if the company is genuinely fake/fraud) the matter.
                Steps to take in order:
                1. As soon as you suspect foul play, inform your bank by phone and also by an email complaint. In your email, provide a screen shot of the transaction and the account to which transferred.
                2. Register compliant in the National Payments Corporation of India (NCPI) website.
                3. Register complain in the National Cyber Crime Reporting Portal website under “Financial Fraud”

                https://cybervolunteer.mha.gov.in/webform/Volunteer_AuthoLogin.aspx

                4. Reversal of amount to your account will usually takes upto/ app. 90 days after your bank investigates (if the company is genuinely fake/fraud) the matter.
                Dial 1930
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                  R
                  Rajeshleo
                  from Bengaluru, Karnataka
                  Oct 11, 2023
                  Oct 20, 2023
                  This thread was updated on Oct 20, 2023
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                  Address: AquaFresh Pro Multi Brand Service Expert #No.125, 10th Cross Rd, RBI Layout, 7th Phase, J. P. Nagar, Bengaluru 560078

                  A company called AquaFresh Pro is a fake company with fake address claiming to be authorised service provider of Eureka forbes and collecting AMC fraudulently by posing to do fake services. They continuously called to renew AMC and repeatedly proposed to get the package for 2 years and charged around 7.8k and provided invoice after payment which has a fake official address. Service person didn't change the filters properly and now is not responding to calls and messages. How are they getting information about the customers of Eureka Forbes which is questionable. Please look into this issue to ensure stringent action against them based on mobile call records to trace their location.

                  Mobile number they use to call : +91 [protected] and +91 [protected]

                  This company is issuing bills with the following address (may be a fake address). The invoice I got has been attached herein for your reference
                  AquaFresh Pro
                  Multi Brand Service Expert
                  #No.125, 10th Cross Rd, RBI Layout, 7th Phase, J. P.
                  Nagar, Bengaluru 560078

                  Payment they collected via Google pay GAYATHRI U [protected]@kotak
                  They collected Rs. 7, 800 for 2 years AMC, and now not responding to calls and messages
                  When I report this to Eureka forbes with all details of their phone numbers and invoice, I am getting a ready made answer as below. This is also a reason these frauds are using the company. There is no answer on how these b**tards are getting customer information. Rather than Eureka calls customer, these frauds are calling and looting people. Beware of purchase Eureka product.

                  [protected][protected][protected]
                  Thank you for reaching out to our CEO. Please accept our sincere apology for the inconvenience caused.
                  We would like to inform you that the company, from where you have renewed the AMC, is not associated with Eureka Forbes. Hence, the AMC has not been updated in our database.
                  We would also request you to check and verify with purchase point in future or you can renew AMC from the below self-options.

                  1. Google Play Store (https://tinyurl.com/ycscpe5x) & Apple APP Store - (http://bit.ly/EFLiOS)
                  2. https://www.eurekaforbes.com/amc/
                  3. Chat with us on WhatsApp - [protected]

                  We request you to check our service technician’s Id in the mobile app of Eureka Forbes, so to ensure no unauthorized agencies are attending your complaint and using any-non genuine parts.
                  [protected][protected][protected][protected]
                  Steps to take in order:

                  1. As soon as you suspect foul play, inform your bank by phone and also by an email complaint. In your email, provide a screen shot of the transaction and the account to which transferred.

                  2. Register compliant in the National Payments Corporation of India (NCPI) website.

                  3. Register complain in the National Cyber Crime Reporting Portal website under “Financial Fraud”

                  https://cybervolunteer.mha.gov.in/webform/Volunteer_AuthoLogin.aspx

                  4. Reversal of amount to your account will usually take upto/ app. 90 days after your bank investigates (if the company is genuinely fake/fraud) the matter.
                  Dial 1930
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                    A
                    ankush1234mishraji
                    from Bengaluru, Karnataka
                    Oct 9, 2023
                    Oct 20, 2023
                    This thread was updated on Oct 20, 2023
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                    Address: Received calls from aquafresh pro technician and service centre for Eureka Forbes water purifier filter replacement. They don't even inform that they

                    02/10/2023
                    City - Bangalore
                    Received calls from AquaFresh Pro technician and service centre for Eureka Forbes water purifier filter replacement. They didn't even inform that they are not from Eureka Forbes and had information about my purchase and AMC which was due. They repeatedly proposed to get the package for 2 years and charged 9k+ and provided invoice after the payment which has fake official address. They are not receiving calls and now they have blocked the number. How are they getting information about the customers of Eureka Forbes which is questionable. I kindly request to take immediate action against this fraud company and provide me refund.
                    Steps to take in order:

                    1. As soon as you suspect foul play, inform your bank by phone and also by an email complaint. In your email, provide a screen shot of the transaction and the account to which transferred.

                    2. Register compliant in the National Payments Corporation of India (NCPI) website.

                    3. Register complain in the National Cyber Crime Reporting Portal website under “Financial Fraud”

                    https://cybervolunteer.mha.gov.in/webform/Volunteer_AuthoLogin.aspx

                    4. Reversal of amount to your account will usually take upto/ app. 90 days after your bank investigates (if the company is genuinely fake/fraud) the matter.
                    Steps to take in order:

                    1. As soon as you suspect foul play, inform your bank by phone and also by an email complaint. In your email, provide a screen shot of the transaction and the account to which transferred.

                    2. Register compliant in the National Payments Corporation of India (NCPI) website.

                    3. Register complain in the National Cyber Crime Reporting Portal website under “Financial Fraud”

                    https://cybervolunteer.mha.gov.in/webform/Volunteer_AuthoLogin.aspx

                    4. Reversal of amount to your account will usually take upto/ app. 90 days after your bank investigates (if the company is genuinely fake/fraud) the matter.
                    Steps to take in order:
                    1. As soon as you suspect foul play, inform your bank by phone and also by an email complaint. In your email, provide a screen shot of the transaction and the account to which transferred.
                    2. Register compliant in the National Payments Corporation of India (NCPI) website.
                    3. Register complain in the National Cyber Crime Reporting Portal website under “Financial Fraud”

                    https://cybervolunteer.mha.gov.in/webform/Volunteer_AuthoLogin.aspx

                    4. Reversal of amount to your account will usually takes upto/ app. 90 days after your bank investigates (if the company is genuinely fake/fraud) the matter.
                    Dial 1930
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                      ankush1234mishraji
                      from Bengaluru, Karnataka
                      Oct 9, 2023
                      Oct 20, 2023
                      This thread was updated on Oct 20, 2023
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                      The below said company calls us saying they are from aquagarud and AMC is due. They never tell us they are third party.
                      The technician came in changed all filters by collecting 9800. Even when i asked same person he said he is aquagarud only. Which is cheating by the team itself.

                      AquaFresh Pro
                      Multi Brand Service Expert
                      #No.125, 10th Cross Rd, RBI Layout, 7th Phase, J. P.
                      Nagar, Bengaluru 560078
                      They call us using these numbers: [protected], [protected] and [protected]

                      I urge you to take action on them and reverse the money I paid them.
                      I wonder how do they have all our details which is inturn high concern. How do they know what we have and warranty details also.
                      Steps to take in order:

                      1. As soon as you suspect foul play, inform your bank by phone and also by an email complaint. In your email, provide a screen shot of the transaction and the account to which transferred.

                      2. Register compliant in the National Payments Corporation of India (NCPI) website.

                      3. Register complain in the National Cyber Crime Reporting Portal website under “Financial Fraud”

                      https://cybervolunteer.mha.gov.in/webform/Volunteer_AuthoLogin.aspx

                      4. Reversal of amount to your account will usually take upto/ app. 90 days after your bank investigates (if the company is genuinely fake/fraud) the matter.
                      Steps to take in order:

                      1. As soon as you suspect foul play, inform your bank by phone and also by an email complaint. In your email, provide a screen shot of the transaction and the account to which transferred.

                      2. Register compliant in the National Payments Corporation of India (NCPI) website.

                      3. Register complain in the National Cyber Crime Reporting Portal website under “Financial Fraud”

                      https://cybervolunteer.mha.gov.in/webform/Volunteer_AuthoLogin.aspx

                      4. Reversal of amount to your account will usually take upto/ app. 90 days after your bank investigates (if the company is genuinely fake/fraud) the matter.
                      Dial 1930
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                        atulke
                        Oct 7, 2023
                        Oct 19, 2023
                        This thread was updated on Oct 19, 2023
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                        Address: Address provided by AquaFresh Pro on invoice is fake
                        Website: NO website

                        AquaFresh Pro claiming to have address of 125, 10th cross road, RBI Layout 7th Phase JP nagar, Bangalore 560078 is a fake company with fake address. They claim to be authorised service provider of Eureka forbes and collect AMC fraudulently by posing to do fake services. They should be reported to police by all customers to ensure stringent action against them based on mobile call records to trace their location.
                        Steps to take in order:

                        1. As soon as you suspect foul play, inform your bank by phone and also by an email complaint. In your email, provide a screen shot of the transaction and the account to which transferred.

                        2. Register compliant in the National Payments Corporation of India (NCPI) website.

                        3. Register complain in the National Cyber Crime Reporting Portal website under “Financial Fraud”

                        https://cybervolunteer.mha.gov.in/webform/Volunteer_AuthoLogin.aspx

                        4. Reversal of amount to your account will usually take upto/ app. 90 days after your bank investigates (if the company is genuinely fake/fraud) the matter.
                        Steps to take in order:

                        1. As soon as you suspect foul play, inform your bank by phone and also by an email complaint. In your email, provide a screen shot of the transaction and the account to which transferred.

                        2. Register compliant in the National Payments Corporation of India (NCPI) website.

                        3. Register complain in the National Cyber Crime Reporting Portal website under “Financial Fraud”

                        https://cybervolunteer.mha.gov.in/webform/Volunteer_AuthoLogin.aspx

                        4. Reversal of amount to your account will usually takes upto/ app. 90 days after your bank investigates (if the company is genuinely fake/fraud) the matter.
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                          atulke
                          Oct 7, 2023
                          Oct 20, 2023
                          This thread was updated on Oct 20, 2023
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                          Address: Fake Address

                          This company is issuing bills with address of 125, 10th cross road, RBI Layout 7th Phase JP Nagar, Bangalore 560078 which is a fake address. They claim to be authorised service providers of Eureka forbes and collect money for AMC by giving some fake service.
                          AquaFresh Pro Multi Brand Service Expert #No.125, 10th Cross Rd, RBI Layout, 7th Phase, J. P. Nagar, Bengaluru 560078
                          This company is fake with a fake address. Needs to be reported to Police.
                          Steps to take in order:
                          1. As soon as you suspect foul play, inform your bank by phone and also by an email complaint. In your email, provide a screen shot of the transaction and the account to which transferred.
                          2. Register compliant in the National Payments Corporation of India (NCPI) website.
                          3. Register complain in the National Cyber Crime Reporting Portal website under “Financial Fraud”

                          https://cybervolunteer.mha.gov.in/webform/Volunteer_AuthoLogin.aspx

                          4. Reversal of amount to your account will usually takes upto/ app. 90 days after your bank investigates (if the company is genuinely fake/fraud) the matter.
                          Dial 1930
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                            S
                            Savitaangadi
                            Sep 16, 2023
                            Oct 20, 2023
                            This thread was updated on Oct 20, 2023
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                            Fake calls saying they are from Eureka forbes

                            Address: AquaFresh Pro Multi Brand Service Expert #No.125, 10th Cross Rd, RBI Layout, 7th Phase, J. P. Nagar,Bengaluru 560078

                            The below said company calls us saying they are from aquagarud and AMC is due. They never tell us they are third party.
                            The technician came in changed all filters by collecting 9800. Even when i asked same person he said he is aquagarud only. Which is cheating by the team itself.

                            AquaFresh Pro
                            Multi Brand Service Expert
                            #No.125, 10th Cross Rd, RBI Layout, 7th Phase, J. P.
                            Nagar, Bengaluru 560078br...
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