Avis Hitek Complaints & Reviews

Blower fan damaged hai

Blower wheel damaged

My Avis Hitek Sleek Cooler is not working, the motor takes 5-10 minutes to pick up start after switching on, sometimes it doesn't pickup at all. Pump motor isn't working either

I bought this Air Cooler on the special recommendation of the shop owner about its features and high quality in this summer. I was pitching on some other brand as I had never heard of Avis, but the shop owner insisted on this saying that it is exported to Middle East and blah-blah...
Eventually, I bought this cooler by paying an amount of Rs. 8700. When I started operating it, it gave warm air inspite the tank was full... I thought that this is due to high temperature outside... After 4-5 month not start . I complained at the helpline no. given by the merchant. It...,[protected]

I have avis hitek cooler within warranty period, bought from Bharat electrico Kamla nagar Delhi. It's blower is broken and making lot of noise. I have registered complaint twice on avis hitek customer care number i.e. [protected] on 25 may and 1st june with ref no. 497/ 597. I have also sent email complaint to [protected]@avishitek.com twice. I also lodged a complaint with the seller i.e. Bharat electrico kamla nagar. Inspite of all this nobody has turned up to fix the problem. Because this cooler is faulty I had to buy another cooler costing Rs 4500 and I had to face a lot of mental trauma due to this. Kindly help.. I have bills and warranty card with me.
Lokesh Tiwari
[protected]@yahoo.com
[protected]

Totally Wastage ... money and comfort. dealer put some ICE in box and show us false cooling results. they cheat people. i feel only desert cooler is they way for Tem. like Delhi and Eastern India. rest helpless .. so please dont ever try to think abt AVIS Hitek.. iam too suffring coz already i have spend near abt 7500/- and now no more budget for this summer. it would hv been batter to get a Microwave thn AVIS. cooler.. demmm.. Make sure AVIS only work in Winters... Rahul Khandelwal

Hi Sir,
I purchased Avis Hi-Tech room cooler with Remote control last month.
Last couple of days remote is not functionining. I am trying to call customer care no
[protected] but none is responding.

We need some help for same, authorities should warn these companies so that they can act on customer issues.

Regards
Jolly

I had purchased AVIS HITEK room cooler from Fair Deal, a dealer in Kirti Nagar, main road market on 19.4.09 for an amount of Rs.7800/- as the look of cooler was very nice.

During this season i.e.on 8.4.10, we switch on the cooler, first time in this season. On the night of 9.4.10, we found that lot of smell was coming from cooler and we switch odff the same. Next day we were trying to contact the customer care no.65070405 whole day (about 100 times) but every time it comes 'line is busy please ring after some time'.The same thing happens for 2-3 days. We also contacted the 'Just Dial' and we get the other no. i.e. mobile no.[protected] and tried to contact them but with the same story 'the no. is busy'. We contacted the dealer the lodge our complaint to him on 14.4.10, who was kind enough to lodge our complaint to the company. Same day evening the technician attended the complaint and informed the lady available at home that the 'MOTOR' is out of order and the cooler is not in warantee now. He did not even ask for the warantee card from the lady and thereafter get the signatue on the slip. When we reached home from office we came to know the status, it was SHOCKED TO NOTICE that COMPANY OF SUCH REPUTE was telling this cooler is not in warantee though warantee expiring on 19.4.10. AGAIN after lot of persuation on 15& 16.4.10, we lodged the complaint on customer care mobile no. vide Complaint no.K-17. On 17th April at 7.45 pm, after lot of telephones on 17th, technician came and opening the cooler for checking and we informed him that motor is out of order and other technician who came on 14.4.10 informed. He then bring his repaired motor from his bike and replaced the motor within 15 minutes as he was in a hurry and he also informed us he was supposed to come on next day as he was going to be late and he got an alert from his office to attend the complaint today itself. He also informed that motor will give some noise for two/three days and it went off thereafter. On the night of 18th April itself the same problem occured as earlier, there were lot of smoke in our house in the midnight when we were sleeping my younger son noticed the smell and came to know that there was no light at home probably due to short circut and main switch got tripped because of this . From the 19th April onward we were trying to contact the customer care nos. as there was no other contact no.even address was not printed on the brochure also, We contacted on 23rd April at 11.30 AM and informed them about the story and requested for the replacement of motor, they categorically refused that the cooler is not in warantee, our motor cannot be replaced and you have to bear the expenditure.

We subsequently informed that the motor replaced on 17th April got damaged within a day or two and moreover your telephones were busy and we could not contact you on 19th April, 2010, the day of ending of warantee.

We request the appropriate authority o kindly lodge the complaint against this Company and black list their product as there was no infrastructure facility for attending the customers like proper telephone nos. so that people should be aware of their product not to buy their product. This I have noticed on the internet also that lot of consumers lodged the complaint about this product. This is RIDICULOUS.

( VED PRAKASH )
Moti Nagar, New Delhi
Mobile No.[protected]

Avis Hitech coolers are not of good quality.
It does not cool the room as said by the dealer
so please do'nt waste your money on this
only by branded products

I bought this Air Cooler on the special recommendation of the shop owner about its features and high quality in this summer. I was pitching on some other brand as I had never heard of Avis, but the shop owner insisted on this saying that it is exported to Middle East and blah-blah...
Eventually, I bought this cooler by paying an amount of Rs. 7700. When I started operating it, it gave warm air inspite the tank was full... I thought that this is due to high temperature outside...In few days, water started leaking from the coooler. I complained at the helpline no. given by the merchant. It was the same no. as of merchant's...He send a mechanic after requesting thrice...the mechanic did something, althought the problem persisted. In a few days problem aggravated and in the night, all water leaked from the tank and filled my drawing room. I again requested the merchant. He said that the tank connected to pipe was defective and it is out of stock..as soon it will come, it will be replaced.
Now it's more than a month complaining to the merchant. I requested to replace the cooler also, but he usually disconnects the phone as he hears my name. Since I have shifted my residence recently from Noida to Indirapuram, it's almost impossible for me to rush to the shop daily. I have till date spend much amount and energy calling to the merchant. Secondly and more importantly, cooler was bought for getting comfort in this hot summer, but none of the day have I got any comfort, rather it has harassed me physically and mentally.

Obviously, economic damage and physical damages are there. All the members in my family are suffering from severe sun burn and itches just because we invested in this cooler and could not use it. We were bound to live in scortching heat and humidity just because we had no option, once investing huge amount in this cooler. Secondly, the phone calls that we have made to the merchant after bying the cooler are no less than hundreds... usually my mobile bill comes around 1100 p.m., it has touched 2000 last month...

And the mental harassment is such that a permanent tension is created in my house due to scortching heat and humidity...and the cooler is lying at one corner of my house still waiting for someone to come from the merchant's side...we have not switched it on since last three weeks scared of the water leakage and warm air...