Baltra Complaints & Reviews

I purchased a Baltra induction on October 28, 2023, but there was a defect in the induction. I have a two-year warranty card with me. I filed a complaint, and an engineer responded, but the problem remained unresolved. Since them we are contacting baltra customer care and other contact persons on regular basis but they is no response from their side.
Our word is suffering from past 1.5 months but these people are not even picking call, i bought this induction from shop, and the shopkeeper says he can't do anything; only an engineer from the company can resolve this issue.
I want to get my money refunded back now due to such a worst behavior from baltra, i dont want to continue with any product of this company.

Dear Sir/Madam,

I am writing to file a complaint against Baltra Company, their retailers, and dealers for failing to replace my faulty electric kettle (Model no BC 144), which is still under warranty.

I purchased the electric kettle from a Baltra Company retailer (टपु इलेक्ट्रिक सेल एण्ड सर्विस, गढ़ नोखा,
रोहतास, +[protected],
.2.dealer [protected])
[ I purchased an electric kettle from Baltra Company on 31st March 2022, and it stopped working on 20th February 2023. ], and it came with a warranty of replacement in case of any faults within the warranty period. Unfortunately, the kettle has developed a fault and is no longer working properly.

I have been trying to get the faulty kettle replaced as per the warranty policy, but I have been facing issues with Baltra Company's retailers and dealers. Despite multiple attempts to contact the company's customer service, the retailer and the dealer, I have not received any resolution to my problem.However, despite several follow-up calls and emails, the retailer has not replaced the faulty electric kettle. It has been more than a week now, and I am still waiting for a response from them. This is highly unprofessional and has caused a great deal of inconvenience to me.

I am extremely disappointed with the lack of response from Baltra Company and its associated retailers and dealers, and I feel that my consumer rights have been violated. It is unacceptable that a product with a warranty of replacement is not being replaced within the warranty period.

Therefore, I demand that Baltra Company, its retailers, and dealers take immediate action to resolve my complaint by replacing my faulty electric kettle as per the warranty policy. If no action is taken, I will have no choice but to escalate this matter to the appropriate authorities and file a complaint with the consumer forum.

I have attached copies of the warranty document, purchase receipt, and all communication records for your reference. I kindly request a prompt resolution to this matter.

Thank you for your attention to this matter.

Sincerely,

[Name Sudhanshu kumar]

Mob. [protected]
Email. [protected]@gmail.com

Village Gosainpur.
Gadh Nokha
Sasaram (Bihar)
Pin code: 802215

Purchased baltra water heaters in 2017. Water started leaking within warranty period. Complain registered with baltra as follows
21/6/18...[protected]
16/10/18... J[protected]
Complain registered with ncdrc on 16/8/18 and 06/10/18
Still the complain is not resolved.
As per baltra service personnel, it cannot be repaired and hence it needs to be repalced.

I have purchased baltra induction on may end 2016, but there was defect in induction the temperature automatically goes high to 2000 w automatically, i have 1 year warranty card with me, then i raised the complaint and engineer came but still same problem persists, and again after raising complaint engineer came but problem could not be resolved. Since them we are contacting baltra customer care and other contact person on regular basis but they is no response from their side.
Our word is suffering from past 3 months but these people are not even picking call, i bought this induction from shop and shop keeper says he cant do anything only engineer from company can resolve this issue.
I want to get my money refunded back now due to such a worst behavior from baltra, i dont want to continue with any product of this company.