Berger Express Painting Complaints & Reviews

We had placed an Order on your Franchise Colour Junction for painting our Building ( AC 03, Street 64, Action Area 1, New Town, Kolkata - 700156) in November 2021. The actual painting was executed over the period Dec 21 to Jan 22. As per terms agreed with the Vendor, we decided to conduct an inspection of the paint condition in Feb 23, ie on completion of 1 year. After a lot of follow up, the person from Colour Junction who had supervised the painting appeared with 2 representatives of Berger on 23rd June. After inspecting the patches ( photos were shared), they attributed the problem to water seepage and poor quality of bricks. I made the following observations -
1) What is the source of seepage on the ground floor?
2) Why has painting peeled off in the middle of the wall while all other areas are okay?
I said that if brick quality is poor, a sample of the brick can be taken from the area where paint has peeled off and another sample from bricks 2 to 3 feet below and the analysis of the samples will prove their conclusion.
The persons said that they will discuss the subject with Proprietor Mr. Guha of Colour Junction and will revert.
It has been more than a month but no reply. On following up, Mr. Guha has said that Berger representatives will give the final response.

Submitted an complaint on 23rh Sept 2022,
Complaint Reference ID SR[protected]

Regarding Water Proofing paints done in June/July 2022, and was assured of the guaranteed water proof paints for 8 years of no complain of leakage. But
a few days back Terrace has stated leakage.

The contract was conformed with Nos. LD[protected] and LD[protected]

Good morning,
Please be inform that on 2018 we give contract to paint my new house to berger express painting after finish the painting they give me the completion letter to sign but i refuse to sign that due to lots of complaint in painting from the period onward till date my painting was falling from my wall
Please find attached photo and details
Costumer name - jaimon, able designers
Dist-pathanamthitta
Place kodumon east po
State kerala-691555
Ph[protected]
What up-[protected], please contact in whats up

The above order was given for rs 46000/- i was asked to give 50% deposit in advance for which i agreed at rs15000 /- and same was given. But i was again asked to give further deposit even though they have only put primer and putty for one bedroom only hardly covering area of 500 sq ft.. I agreed to give further deposit after 4 days but they stopped work without assigning reasons or giving any information. When i called dealer i was told without further deposit work will not be started hence i lodged various complaints by mail as well as toll free nos sr[protected] and 0013295 on 10042019, 12042019 and 17042019 i was told that solution will be arrived within 48 hours but no solution was informed instead when i enquire about same i was told that same is resolved but no solution or basis of resolution or what action has been taken was never informed. Even mail sent at consumer cell not replied. I asked for refund of the amount paid i was told that amount is taken for the labour and material. You will be surprised to note if amount is calculated as per rate given @ rs. 32/_with painting and without taking amount of 10% discount offered hardly comes at 13000/- and dealer having deposit of 15000/_ for 1800/- sq ft area stopping work without any information and responsibility. Further i was told that above amount will cover full area of flat but in middle i was told grill of windows is not covered as it is exterior area and will be done by society. As society is not supposed to do interior work and i had put the same i insisted for doing the same but they were not in mood to give heed to my request.

Further i being sr citizen could not handle stress and to avoid further correspondence and called and they without giving any calculation adjusted amount of rs 13764/- for primer and putty for i bedroom and one coat primer for passage and 1 wall. As i wanted finish early i told them to apply colour and they agreed to primer and two coat painting at rs 8 for walls and rs 6 for ceiling area. The work was supposed to start today ie 20/4/19 but nobody came hence i called the dealer and also told them that their is mistake in calculation. As when the work was supposed to be done on rs 6 and 8 for priner and 2 coat painting how for primer they can charge and on what basis.
I don't how to manage with dealer or with their implies who even though agreed are not in a mood to complete the task as when i called mr shahgi gadge dealer mob [protected] he just cut the call saying work will not be done.

I don't understand that after paying also why unnecessary harassment is being given and if dealer is not in position to complete contacts why he is being given the work. If company having orders at abroad and working since 2004 can do such behavior it is better take local person atleast no harrassnent will be caused.

I now claim my full depisit to be refunded with harrasdment compensation.