Blackberry Complaints & Reviews

Hello, I have purchased blackberry z10 on august 30th 2014 at galleria shop in banjara hills, after 4 month my phone was dead. I went that shop for service, that shop owner is not responding properly, till now i did get my phone. He gave me Q10(second hand) instead of z10, But that phone also not working.

Dear Sir/Madam, I am one of the consumer of blackberry shirt which is based in viviana mall of thane. my friends had gifted me a shirt but which is tight in fitting but they are not ready to replace as per norms i have taken the bill and shown them the same. what is a point of shirt which small in size. moreover they are not at all supportive and very rude. purchase was done on 15th march 2015. they behave in such unprofessional manner. requesting to kindly look into this. Regards, Manish Karera

Dear Sir, I bought a mobile Black Berry Z10 from City Mobile, Madgao, Goa in 2014. Since I purchased this mobile I told the shop owner to change this mobile as having network and battery problem in this mobile but the owner did not replace. After that I went to resolve the same problem to BlackBerry authorized service centre(Panjim) there I came to know, this mobile is from abroad one so you can not get service here and if you want then you need to pay our service charge. After complaining the same to owner he told I will give service and that time he updated my mobile. Now, from last more than one month, neither he gives service nor receives my number. Kindly pay your attention to resolve this issue or guide me. Regards, Ashok

Hi Team,

I had submitted my phone Blackberry Z3 to Gurgaon Expert Center which had Microphone "not working" issue under the job sheet number "[protected]" dated 05/03/2015. Job sheet attached for reference.

As per job sheet, expected return date is 07/03/2015 however, no update on that so far and I am unable to track it online.

I went to their Expert Center
"HCL Infosystems Limited
Parasnath Building, Ground Floor, Sector-14, Old Gurgaon Road,
Opp to Motorola building, Gurgaon, Pin-122001.
City: Gurgaon" to check the status. Then, available front staff casually said wait for 25 days at least as sent to head office and no stock available. On the top on it they made a stinker that November-December case are still pending. Are trying to say that Blackberry (international Brand) is Very Fast servicing their customers or they are telling me that I made a mistake buying BB phone. If stock is not available then this is BB problem or they should shut down the manufacturing of good like this one.

I had been using BB for last 4 years and this time they are screwing their loyal customer and spreading how good Blackberry Boys Serving to their customer.

If anyone alive and human is reading it act ASAP otherwise I will be putting and sharing my Awesome experience everywhere on net and make a mark on your reputation.

Please put it on priority the date when I will get my phone back with working condition.

Awaiting your response as suffering badly with the late services.

Note: Stop making customer fool by the name of brand and services dirt. You are as good as Chinese Imported phone company.

No Thanks
Arun Jha
jha.[protected]@gmail.com
+91-[protected]

I purchased BlackBerry Z10 from BES Phoenix‎ Mall on 01.06.2014. He has broken his display and went to the service center in Isphani Mall. But the representatives over there has redirected him to MMS Solutions Service center. Where he has been charged 7, 697/- for display change and 1, 253/- for OS update.

hello my name siddhartha i have submetted phone in blackberryZ3 service center @ vile parle prime mall that phone in warrenty period (work order no 62137)( ishu in phone spot on display ) 28 feb i got call from service center u pay the amount for ishu resolve the ishu, my phone isnt damage bt still he req money i dont no whats happening pls chek and revert ([protected]) my mobile no

Dear Sir, I "Ritik Dua" bought a new Blackberry Z10 on 13th Aug 2014 And that time i was too happy for again to enter in bb family.I used only blackberry phones from last 5-6 years.And First time Blackberry service center disappoint me by service which they provide.i am facing the same problem again and again.i submitted my phone in October 2014 service center delivered my phone in 20 days with replaced new battery they said sir its a battery issue so we changed the battery And re-software my phone.after that i bought a new personal original extra battery also but after some time again i faced the same problem battery will drain again day by day back was worst.even the handset damaged my new battery which replaced by service center and my extra personal battery also.then again i submitted my phone on 11th jan 2015 they delivered my phone in 1 week again replaced a new battery and re software the service request number is-[protected] you can check the all records from this number easily.but today is just 24th feb 2015 and again i am facing the same problem.that time service center customer care executive said sir now phone will be work properly.so now whats this why i am facing the same problem.and now they said sir please come at service center we will check and solve out the problem.first thing there is not a service center of a company i live in saharanpur(u.p) the service center in meerut(u.p) they dont have a sense how to treat client.so i visited in delhi(india) service center janakpuri.they said the problem will be come again and again because i am restoring my contacts and Bbm.can your service engineer explain what is the connection in between battery and protect data.and now i facing one more problem screen is not wake up from swipe the screen and press the power key.this is the quality of blackberry products and service center quality.i don't care now if blackberry can not resolve the problem so refund the money as per my invoice or replace the handset same day because i can not bare the more cost for staying in hotel on food and travelling because they never delivered a phone in a same day.hope you will answer asap. Regards Ritik Dua Ritik.[protected]@gmail.com +91-[protected]

Hello, I was using BlackBerry from last 5 years, recently 3 months ago I purchased BlackBerry Q 5. The device is in service centre for the last 50 days. In between this I have visited your service centre for around 9 times (for raising issues and collecting the phone). I got 4 jobsheets 1 after another, They replaced my phone once but the problem still persist. The device is still in service centre and they said it will take another 15 days from today. Hope you can uderstand the frustration level. 1) ZRV/BB/14/21376 2) ZRV/BB/14/21613 3) ZRV/BB/14/21654 and the last one which is still in process 4) ZRV/BB/14/21882 This is the worst service which I have seen in my entire life. There is no support of BlackBerry in India. Will never recommend to any one. regards Bharat Tomar [protected]

I purchase the BlackBerry Z10 on May2014 since last 4month I face problem on it camera. It's camera not working. I send it to customer care Derhadun and Delhi but they reply that this mobile cannot repair die to not registered in India. This mobile I purchased from haridwar, india. Shop name Bhumika info solution, shop no-3, kumar complex. This mobile IMEI No.[protected]

Dear Blackberry team, Today is 29th jan 2015, I submit my blackberry handset model Z3 which IMEI no is "[protected]"on 3 jan 2015 in gurgaon expert center which jobsheet no is "[protected]" symptom of mic not working.today almost cross day 25days. Is this service provide from blackberry india.also nobody can revert on my mails, no one can take my jobsheet on hair priority.I realy get bad expiriance from service center of gurgaon brach.I visit to service center they are saying "Z3 stock not available in blackberry india".if stock not available, its blackberry problem to arrenge it.why customer is bear for that more than 25day.so please I humbly request kindly look into this matter and give me solution as soon as possible. Regards & Thanks Shahnawaj khan [protected]

Hello, I have a blackberry Z30 smartphone and I am facing issue(Power button was not working). Phone is in warranty period so I had given the phone in blackberry service center (PC Support, G33 &34, Ashoka mall, Opp to Sun & sand Hotel, Band Garden road, Pune) on[protected]. I was visited the service center 4 times to submit my phone from 26th Dec 2014, but due to their internal problem they have accepted phone on 2nd Jan 2015. Today around 1 month completed but still I have not received my phone nor any response from your service center . I had also try to contact to service center on these numbers [protected] [protected] I am calling these numbers from past 3/4 days but nobody is responding. I have used Nokia, Sony phones in past but not seen this type of pathetic service. Please look into the matter and do the needful. Work order No:AQP/BB/14/01041

Block IMEI Number and Kindly trace my lost mobile BlackBerry 8520
I would like to make a complaint regarding my lost mobile phone.

I lost my mobile phone in a hospital at Rajahmundry A.P. on Jan 22, 2015. I have missed the phone after coming out of the chamber of Dr and after realising I tried to call but got switched off one of the patients after me might have found it. Please find the details of the mobile phone below.

Mobile details:

My Name: G Hari Kishore
Phone Model : BlackBerry 8520
Make: BlackBerry
My Email : gundra.[protected]@yahoo.com
Missed Date: Jan-23, 2015
IMEI No : [protected]
Sim use : Idea
Mobile NO : [protected]
My Present Contact No-[protected]

dear blackberry please I beg o[censored] to resolve the problem which I've been facing since a very long time n I am tired of it now. But the main reason of not switching it to another brand is that I am very much comfortable with this brand. I aam using blackberry bold 5 9790 please revert asap! - akash solanki([protected])

Dear Team, I Anil Anthony have smart phone curve 8520, i have taken the phone on August, 2010 and there was no problem until my complete phone was black out on[protected] and i have given my mobile to the service centre on[protected] @ 1.30 pm with receipt no.hyd/bb/13/06360 amt .rs.220/- and informed to confirm what was the problem and rectify the same. I received the call from the technical staff mr.anand cse at 1.45 pm to 2.00 pm stating that the phone cannot be rectified and the amount will be refunded back to me and stated that if at all i have to give for repair it will take rs.10, 000/- for the same. I went to your service station today @ 1.30 pm to 2.00 pm and was informed that the phone cannot be service and asked to give at any of the local service center in order to rectify the mobile and on top of it i was informed that i will be not given any refund for the same.As the charge were taken for checking the mobile and the same cannot be refunded for which we had an heated arugment with your cse mr.anand and he started raising is voice and was not at all customer friendly not customer oriented, neverthless to say was not having the proficieny to iform the customer about the issue and resolve rather asking me to visit any of the local service center and get it rectified.My first question why is the BB service center is given when the technical staff are not equiped to service customer issue Second question why the staff are guiding the customer to the local service center rather to the renowed bb service centerThird i have been charge without any service and on top of it the technical staff was not customer proficiency Fourth, i had a very bad experience on my holiday day visiting the center without any solution and bad customer orientation from the technical staff Fifth i would like to recieve solution for my problemm, if so please call me on my mobile no.[protected] Regards, Anil Anthony

Sir I bought blackberry phone 4 months ago and it got unfavourable for from its 2nd month and i am continuously going to the service centre and every time they were taking my phone for 1 day and return to next day but the problem is yet not resolved.It leads to the loss of time and money both.The service center is very far from my residence so i am very frustated with the phone.Sir please kindly resolve my complaint as soon as possible. Contact no: [protected]

HYD/BB/14/12876 -> Several times I have telephoically followed up and in person follow-up. But I am shocked at the apathy of redington servicing staff at the Hyderabad service centre. It's already close to 18 days since I gave my phone for repair. They are just not progressing the repair, there are no updates and every time a different excuse is given to me. The servicing manager is not willing to talk citing excuses. When I asked for a interim phone for use, they are not providing with that. I don't have a choice but to escalate this. Thanks Srinivas emailid : [protected]@yahoo.com

Dis is a complaint of blackberry z3 which is mostly used for the high court purpose afer charging it becomes hot and its pasting is leaking on d screen providing a defect and touch is insensentive when reported to the blackberry respective cente shop no 106 kautaliya estate patna they responded dat we have no other set to give in place of it nd it will be replaced after 1mnth so i kindly reqest you to Look into d matter deeply if appropriate action is not taken den the court will have to take action on dis what will be ur reputation on dis world class company if you provide dis type of service nd cell phones nirmal kumar advocate patna high court ph[protected] email [protected]@gmail.com

Dear Sir / Mam, 1.I've purchased a Blackberry Z10 (IMEI : [protected]) on 16/3/2014 with proper bill from propriter Dharmendra Electronics (Naudara Bridge Jabalpur). After ( 20th August, 2014) I saw that my batter is not working properly so I went to the Blackberry service point for the solution (in front of Mata Gujri Hostel, Near Sahil Honda, Napier Town). 2. After tracing the phone, it is said by the Blackberry service station that this phone sold by propriter Dharmendra Electronics (Naudra Bridge Jabalpur) is not an Indian Market handset but its an grey market (foriegn maket) handset so we can't provide services under warranty policies. 3. When I told this to propriter Dharmendra Electronics (Naudara Bridge Jabalpur) they said that this mobile is 100% Genuine and Indian. If it so then why service point is not providing services to me 4. I want to change my phone or return my money back because if any technical problem will occur in future than how will I get the solution. Please help me... What to do? With Regards, Harjot Singh

Dear Sir/Madam, I bought Blackberry Z3 through Flipkart on September-20-2014, Within this one month of time I've faced the following issue two times. The issue is, Touch screen is not responding. First time it occurs within 10 days of purchase and after few minutes it was working fine after switch off & Switching on the handset, the same issue arises now, I am able to switch off, Switch in the Set also I am able to increase and decrease volume with the buttons available. But I could not work through Touch screen. Please help me.! Thanks!

I had given my BlackBerry z10 to service center on 13-09-14 Work order no : HFE/BB/14/00443 1.My phone OS was not stable and had many problems, so gave it to service center . The person there said it will take minimum 25 days to service the phone, but today after 25 days I went to the service center to ask my phone, the person there said it will take more 30 days to service my phone. 2. so i tried to call the blackberry customer care, number provided by the company website [[protected] ], which is not an Indian customer care number but an Canadian customer care number, the problem of the customer care representative was, he was unable to understand my Indian English and i was unable to understand his English but i somehow managed to talk .and ask them to register a complaint of service center in India but they replied that they are not responsible for service center in India due to some government rule, so they said i cannot register a complaint and i have to speak to service center person i told all the things to the service center person and he said that he is not responsible for all this and the company is and he also advised me for going to consumer court, so please advise me or give me a solution to it.

Dear Sir, On 02/06/2014 I purchased a new handset of Blackberry Z10, but it was a defective set as sim card is not readable in the device . I was unable to get use any of the service provider sim card on it. So, I submitted it to the Blackberry Service Centre ( Dnyaneshwar Paduka Chowk, FC Road, Pune ) for repair the device. They told me that it will take a time of 1 month but after 1 month they returned me the faulty device as it was earlier.now it is near about 04 month and there isn't any response to me by them regarding my phone replacement and they are telling me that it is not possible to replace the phone and the device is unrepairable. So kindly help me in the same as I have spend Rs.17, 989/- on it and the cost is really valuable for me which means me a lot. I have also attached the photo of my device defective area which is a sim card slot. Regards, Abhisek Panda

Hello Sir/Madam, Hope you are doing good i am facing a problem with my z10. Like although i turned on the feature of picture password but i am unable to access it i don't know why this is happening like when i lock the screen and when i unlock the screen the picture password is not appearing on the screen then i opened the settings, when i opened, the picture password is off again i turned it on and i locked the screen still i am unable to access the picture password when unlocking the screen.i reloaded the software 3 times but still no use. Please kindly help me out of this problem being a hardcore fan of blackberry i feel very bad for using z10 because of so many bugs in z10 i believe that in no other mobile will have these many bugs as blackberry has. I can't understand the reason behind this whatever it may be please help me out of the problem that i stated above. looking forward for your response. thanking you.

I bought my new blackberry Z3 and it got sound problem within 15 days. I submitted my phone to the faridabad service center 'Touch' on 30 Aug 2014. The date for getting phone back was 1st of sept, 2014. After 2 hours of submitting the phone, they called and asked for sending phone to the company and will get back phone in 14 days. After 14 days when I called again to know about the status, they said that they havn't sent my phone to the company yet and will send after 3-4 days. Also the staff behaviour is not so good per customer queries. I am really disappointed with the feedback of this company.

Below is the series of communication from my side but no response either from the service center nor from the regional manager who neither is picking my calls nor responding to my sms (after calling more than 20 times) iam only getting a message that i will be replaced with a new phone but the service center has no idea when? mr ashish Waiting for some status regarding my mobile. Pls give me an update. I am being put into lot of stressful situation because of the delay from ur side. Idont want to go to other options of getting my mobile. So pls give me a reply Regards Nixon ------Original Message------ To: blackberry.service.[protected]@gmail.com. To: ashish.[protected]@ensureservices.in Subject: Fw: No status on my mobile z10 even after final delivery deadline Sent: Sep 6, 2014 14:13 Waiting for ur acknowledgement ------Original Message------ To: ashish.[protected]@ensureservices.in To: blackberry.service Subject: Fw: No status on my mobile z10 even after final delivery deadline Sent: Sep 6, 2014 14:10 ------Original Message------ To: ashish.[protected]@ensureservices.in Cc: blackberry.service.[protected]@gmail.com. Subject: Re: No status on my mobile z10 even after final delivery deadline Sent: Sep 6, 2014 14:07 Reminder ------Original Message------ To: ashish.[protected]@ensureservices.co.in. Cc: blackberry.service.[protected]@gmail.com. Subject: Fw: No status on my mobile z10 even after final delivery deadline Sent: Sep 6, 2014 13:32 ------Original Message------ To: blackberry/[protected]@gmail.com To: nixon Subject: No status on my mobile z10 even after final delivery deadline Sent: Sep 5, 2014 19:24 Dear sir This is with regard to my z10 mobile on warranty which I gave for repair on 9th aug, and my reference no is 52638 for which I was given a deadline of max 1month and since then I have visited and called ur center so many times but till today I do not have any clarity as to when I will get my mobile back, as I get only one message that I will be replaced with a new mobile. I am really feedup with the service and I am thinking I made my biggest mistake of paying 44 thousand and buying BB. I tried calling the manager mr ashish mob no [protected] but there was no response at all. I have been put in such uncomfortable position by not even giving me a similar standby phone . I request u to pls respond and give me a solution immedietly. Waiting for your response Regards Nixon

Dear Sir/Madam, It is here by to inform you that i have bought new BlackBerry Z10 from India, Gurgaon on 04th of June 2014.As it has problem with battery as well as staring problem.It's starting after put it in charging and again its getting switch off at its own after some time.I tried a lot to call and ask the information regarding but there is no any response from customer care. So its my request to reply and give suggestion. Mobile phone details :- Company- Blackberry Model :- BlackBerry Z10 (R072) White IMEI no:- [protected] CST no :- ABWPJ9426G Thanks & Regards: Kumar Saroj

I purchased a Blackberry Z10 mobile device IMEI No. - [protected] from online wapsite flipcart.com. After aprox two month of purchase i found a camera problem in that phone. then i contact to Blackberry service center, Famous computer, shop no. 19 02nd floor Novelty Plaza, Bareilly, Uttar Predesh pin - 243001, than service center hade take my Blackberry Z10, IMEI No. - [protected], for swap, Officially in the date 5/08/2014 .. and from the date 5/08/2014 till today date 4/09/2014 i did not get any kind of officially responce from Blackberry service center Bareilly.

Dear Team I bought a Black Berry Z 10 Mobile 2 months back but after 10 days of purchase it starts showing hang problem on regular basis. Following are the details of the phone:- JOB SHEET NUMBER: - [protected] CUSTOMER NAME; - ANKIT AGARWAL MODEL: - BLACKBERRY Z10 As per my discussion with customer care team they assured me to provide new phone as replacement, but after few days they change their words and now saying that we can’t give you the same model as replacement, we can provide you any lower model of blackberry instead of Z 10. I don’t find any logic in that, if I bought Z 10 why should I go for any other model that to of a lower level. Please look into the matter and do the needful ASAP.

I bought Blackberry Z10 on 4rth July 2014 from ebay with PaisaPay ID [protected]. Which got delivered within 15 days by seller enext. Device IMEI number : [protected]. complaint : Camera is not working, battery backup is 10 minutes and devices is getting heated up on use. Seller Enext has nothing to say about this but they can't entertain any complaints.

Hello Sir/Mam, I bought a blackbeery Z3 on 6Aug'14 from a dealer in Pilibhit City (UP WEST) named R.K.Sales . There was some touch issue with the device. I returned the cell to dealer within 2 days of purchasing, he promised to give back a sealed pack device. When I approached him on the given date he was trying to give me non sealed device. I denied to take that so he said to wait for some days by saying that phone is not in stock. Now its being almost a month I didn't get my cell. If you need any details please mail me. This is my mail id - [protected]@gmail.com PLEASE HELP IN THIS MATTER. Shashank Shankhdhar [protected]

Block IMEI Number and Kindly trace my lost mobile BlackBerry curve 8520 I would like to make a complaint regarding my lost mobile phone. I lost my mobile phone while travelling in mohan nagar ghaziabad some pick pocket on july 19 2014. When I trying to approach in bus suddenly I noticed that the mobile is missing from my pocket. Please find the details of the mobile phone below. Mobile details: My Name: vijay shankar Phone Model : BlackBerry 8520 curve Make: BlackBerry My Email :[protected]@gmail.com Missed Date: july 19, 2014 IMEI No : [protected] Sim use : Vodafone Mobile NO : [protected]