Bluestone.com Complaints & Reviews

ITS A FEEDBACK ONLY, BUT, READ IT CAREFULLY !

Bluestone, If you want to save your online business, my humble request, stop using BLUEDART, it's a strong Feedback from my side .they miss/lost Shipment and update any random date as delivery date, when customers ask then they harass your customer, and blame her/him to prove that delivery not made, their every word is false .You will lose many loyal customers, they are spoiling your relations with customers, to save innocent delivery boys against which they don't have any evidence, I took back complaint formally .they are giving huge monetary loss to customers, Use Ekart Logistics or Delhivery Only and Mandatory OTP BASED DELIVERY also.

As A Feedback, make policy to appoint one grievance officer, who listen both ( Courier and Customer and then Give Impartial Verdict, Just Like Arbitration, otherwise it don't took a minute for me to file FIR against Courier people which is non bailable and cognizable one, or consumer complaint against bluestone because why i will bother with courier ?

They Harass me, give me mental agony, hetch criminal conspiracy, culpable mindset, criminal intimidation, fraud with electronic records and much more .

I will give you one example and let me know what you will do in this situation?

You have a Credit Balance of Rs.50, 000 in Bank account, one day you visit BANK BRANCH and Withdraw Rs.10, 000( You count it and leave counter, You also got a message that your updated balance is Rs.40, 000 CR Balance ), 3 days later at Unusual time ( Beyond Bank Working Hrs ), You got message that your account Dr with Self -Cash with Rs.10, 000 ( and updated balance is Rs.30, 000 )

You immediately file a complaint to the bank portal and visit the bank, where The manager assures you to investigate the matter and update you in time, You didn't listen till the 7th day, then on the 8th day you got ConCall, Customer service and Manager/Security ( Not legal Team ) on the line and said you, See Your CCTV Recording, Your both hands contains two bunch of Rs.10, 000 .
3 Days before when you visit bank branch you withdraw Rs.20, 000 ( Rs.10, 000 through instrument and Rs.10, 000 on Verbal Order )We have confirmed with the Cashier.

Cashier, Says I don't know, It's not in my hand to update Any Journal Entry like this ...because I can't give Cash on Verbal Order, I have to maintain records whenever customers do any cash txn ..

Bank Customer service also suspect on you and force you that if you want to proceed against the cashier, give us a CCTV recording or Written Statement that You are unwilling to share CCTV recording .

You throw certain questions to them

1)You demand Proof from them on the basis they give extra RS.10, 000, and the reason for not following the procedure and RBI guidelines because money is on liability, it can't be given on verbal order at any condition and debit date is 3 days later then how you are saying 3 days back when I visit Branch, and why they do it ?

- they don't have any answer .

2)You ask why you didn't update 3 days back ?

- They don't have any answer.

3)When you said why you were unable to update in the intervening 3 days,

-they don't have any answer !

4)You also ask why you didnt inform till 8 days, that money was actually debited on same date & time 3 days back .

-They don't have answer !

5) You ask them For CCTV recording when You Withdraw Money or Cashier was handling over that two bunch not one .

-They don't have ?

Any layman can easily understand that They were trying to create conspirancy and by saying that they Clearly Admit, Ledger Entry Made on 3 days later on which basis your statement update and you got a message /email is Fake .

Let me know what you will do next ( When you have all Call Recordings, Message, Emails and Bank Statement ), Who is In Fault ? (Cashier OR Bank Manager with Customer Service & Security ),

I got same like answers during investigation by courier which Increase my anger/frustration at extreme level..

Just like Cashier is Innocent in it, in same way delivery boy is also innocent..

I don't want you that you should intimate again to courier, NEVER OVERTRUST ON THEM, THEIR INVESTIGATION IS NOT FROM THIRD PARTY WHILE IN HOUSE TEAM, WHO VERY WELL KNOW WHAT ACTUALLY HAPPENS, because THIEF/DISLOYAL NEVER ACCEPT THEY DO CRIME, and change their stmt. any moment, Delivery boy is Innocent but courier hetch conspiracy when they lost Shipment so on complaint of delivery status they update any day as delivery date .all people including Customer Service, Security Team, Local Rep colluded with each other. ( Because when you say you have to PROVE it by documentary evidence, they don't have anything.)

Conclusion from my side that Biggest Penalty for Bluedart to immediately stop sending through bluedart...whether prepaid/COD..You already lost a Genuine Customer...and With this courier you will definitely lose many consumers, and all not have a generous mind, one day someone can also file a consumer complaint against you, or took into the court which is very bad as every day whole bluestone.com team struggle, increase trust of customer to purchase Gold Articles and due to your courier immediately you lost the loyalty of customers ...like today you lost 9 years old consumer.

Shipment lost is RARE Event, but if something like this happen then they will never accept and blame consumer to prove everything...Your Insurance and every word is Just feels Gimmick..I also read one play store review where one guy lost 18, 000 And product was undelivered to him, and identical thing happens to me within time span of 8-10 days..with different location delivery.

This courier waste my time, my money, play with my emotions and also try to blame me Which I never expect, I say, Indian Post is better...

I am again saying BLUEDART is not made for Ecommerce..and day by day their work is worsening...see this courier rating on playstore.

Money Never Grows on trees it's hard earned .I lost Rs.14086 will you refund me?

Your shopkeeper sardar fight with me on duty from manimajra chandigarh..and he fight me on my stomach I feeling pain in my lever..you can check your store cemera..and plz take a action..

Horrible service it's been 15 days no one bother to call me or no one so far picked product which I have requested for return...now they are just delaying

They are selling gold too much priced than mumbai's price and along with that charing too much of making charge.

While we try to return the Jewellery we purchased before 8 months, they were also removing 10% once again as depreciation charges which we dont see with TANISHQ or other Jewellers for Gold.

The problem here is it was rarely used and purchased from Bluestone but they themselves were treating their product...

BE AWARE, DON'T BUY..

I bought Lucida nose ring and got it customized with the best quality diamond. It costed me Rs. 12, 117/-. It was delivered to me on 2nd of May. I wore it just for 2 days. On 5th morning while I washing my face wearing it, to my utmost surprise it fell down in basin and got washed away through the drain. It's not possible to take out nose ring everytime we wash our face. It was just 2 days old. So can't say got damaged out o[censored]sage. It can only fall down that way when there's a manufacturing defect. It's my hard earned 12, 117/- which got washed away into drain because Bluestone has not made the lock properly.

This not all. I had ordered The Circlet nose ring too. It got delivered to me yesterday and I found a used, bent and disfigured product within the box. I contacted customer care several times stating my problem. NO ACTION WAS TAKEN OTHER THAN GIVING SOME FALSE ASSURANCE. Please don't fall in this trap. This company isn't worthy of customers trust.

Terrible Bluestone! #BlueStone
We go to the jewellery BlueStone thinking of its tag with the TATA'S!
NOPE! Don't do that mistake. Bluestone has a very bad method of keeping up their promise and thereby don't be surprised with their quality of product. Unless you have money to throw.
It really pinches when u try a new jewellery and it turns out to be bad after spending thousands.
My experience- loved a ring and ordered it seeing the Tata tag! The colour faded ( mind it being a gold ring and not artificial).
Complaining about it they took it for a repair. It's been over the promised time of 10 days! No one knows where the ring is.

BlueStone you have a serious problem, if you cannot return my money remove the bloody buyback option, its been 4 days now, I was informed by your CS team that any amount below 50K can be collected from the outlet since the amount is below 25k, your HRBR out said its not possible as you bloody fool have not given the approval yet. I have call recording, email and what’s app screenshots. How long more I have to wait to get some bloody service, and please stop disconnecting the bloody calls I can’t spend explaining myself to you all over again.I want issue resolved today, not tomorrow today. This was supposed to be a hospital payment that never came, so imagine my frustration with you MF's. I have sent a direct msg on Twitter with my details.

I bought a 22K gold ring on 6th march 2021 but after a month only I came to know that this is not a pure gold ring. I has came out to be a copper ring and after talking to executives on daily basis I did not any solution yet. I have made a complaint on 7th may 2021 but till now they have not solve the issue. I want to retirn the ring but executives say they need more time. It is a cheating n fraud done by bluestone to their customer...

I had given my gold chain for repairing to bluestone executive on 12-9-20 and it’s almost one and half month gone but there is no response for them in starting days they say through their Whatsapp number that it’s in process we need more time but they are not responding now

Maine anhani ring online payment se order ki thi jiski delivery date 23 .6.2020 thi aaj abhi tak nhi ayi h ..aur customer care number pr koi response nhi mil rha h... please tell me when will be delivered my online order...

Ordered a diamond bracelet from bs which i received on 10th feb 2020 from bluestone store in phoenix mall viman nagar pune. Returned it witin 2 hours of purchase due to small size. Till date no feedback from them on return and refund. Keep calling them and visiting the store but no response stuck with 80k please help. I want my money back now they have both product and money

I ordered a ring 11/11/2019, I was following up with the showroom executive but no one is giving the exact date of delivery your showroom manager is also not responding, I tried your customer care also they and they promised me to get back in 24 hours but they never replied back.
Every time I called they gave me some other reason for not getting delivered. I asked for delivery in the showroom only but there also delivery not done.
Kindly look into the matter as I got stuck in this rubbish deal as I already paid for it.
Showroom address- Pune Phoenix market City bluestone showroom.

I have made an order on assurance from bluestone order item id: 227174 to be delivered on my moms bday. However they have called me on the day of delivery at 630 in the evening that they cannot deliver the product. While asking where the vendor located they have not provided me with correct information as i was ready to collect it from them. Such a lame service they have provided cheating customers trust....

I have ordered a diamond earring from bluestone. Com. I have refused to accept it and returned it because I got a better price. It was a prepaid order and the order was returned on 30 march. Every day i am calling bluestone but there was no response from their side. Nobody gives information about the product and i am worried that I lost my money. I am disappointed and never gonna buy from any online website for jewellery. I want the refund...

I selected home trial option on 27th march 2016 from this url - http://www.bluestone.com/pendants/the-soldier-s-bullet-pendant~2776.Html

I need to register for that option and i did. I got a confirmation mail from [protected]@bluestone.com

Mail says:

Dear customer,

We are glad to inform you that your appointment for home try on is been booked with us.
As requested by you, we have scheduled the appointment for 31/03/2016 between 10am - 12pm.
Hoping to see you soon at your place.
Please call[protected] for any queries or help.

Regards
Team bluestone

But on scheduled day, nobody came for trial and there is no call even,

Truly fraud company and cheating customers with home trial option,

Even after letting them know about my issue, they are saying just sorry nothing else for this issue and saying that home trial service is not available in your city, that's it! Disgusting.. Irresponsible..

Dhawal patel