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BPL Complaints & Reviews

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gopal8975
from Delhi, Delhi
Oct 22, 2018
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I have purchased bpl fully automatic top load washing machine (Bfatl62k1) in march 2018, but now its water pump not working from last month. When tried to lodge complain regarding warranty claim their is no proper service from bpl, finally somehow i managed to lodge a complain with complain no. - [protected] on 7th october, their service engineer visited onsite and found water pump need to be replaced which he doesnot have in stock, will change it in 2-3 days. 15 days passed but i am hearing they will be changing it in 2-3 days on calling their number. No feedback is given by them. With this pathetic service i will never recommend anyone to buy bpl product even if they are selling them for free
Lines on screen and no clarity of picture

top load washing machine - Comment #3250715 - Image #0
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    Shiraz Sam
    from Noida, Uttar Pradesh
    Sep 28, 2018
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    Address: New Delhi, Delhi, 110025

    Mera naam shiraz hai address o-57/1 4th floor batla house near al noor masjid
    Okhla new delhi110025
    Washing machine ka dryer kharab hone par customer care no. [protected] par ph karke complaint kiya 10 din bad service wala vishal aaya aur ek part kharab bata kar legaya aur machine band kardi ab kapde dhone wala bhi kaam nahin kar raha hai. Aaj poore 1 maheena hone ja raha hai koi aaya aur vishal mob [protected] se baat hoti hai to kahta hai ki customer care par complaint kijiye banglor se part ayega customer care par baat karte hain to wo kahte hain ki dispatch ho gaya hai part... Aisa khel khelte hue month ho gaya hai mai bahot pareshan hun meri help kijiye
    Meri complaint mere mobile no. Se darj hai
    Shiraz
    [protected]
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      D
      danishahmed001
      from Delhi, Delhi
      Sep 4, 2018
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      I have a bpl front loaded washing machine and it comes with 3 year warranty on motor and 2 year on product. It stopped working suddenly i called bpl care and lodge a complaint since that day its been a month i call bpl care and continuously writing bpl care for service to my product but no result they are not even replying to my mails.
      I contacted my nearest service center they said no complaint came for my product from bpl care. They even provide me manager number to contact but he dont even picked a call for a single time..
      Now i am mailing bpl care and calling they are not even replying to me..
      Dear sir
      I bought bpl led tv in 10 jan 2017 before two months my led tv does not power on then i complain to bpl customer srvice help line but till now he do not give me any service please help me...
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        U
        Umamaheswara Rao T
        from Hyderabad, Telangana
        Aug 31, 2018
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        Address: Guntur, Andhra Pradesh, 522007

        I have two burner auto ignition gas stove, which was converted to ipg gas working. Now, I want to convert to LPG compatible in Guntur. It requires nozzle replacement. Where shall I get this service in Guntur with relative spare parts.
        I was tired in search of spares and service center for BPL gas stoves in Guntur, Andhra Pradwsh, which is my current location.
        Kindly inform your service centre, which is having spares also.
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          Rajesh Agarwal Harshubh Infotech
          from Hyderabad, Telangana
          Aug 11, 2018
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          Address: Hyderabad, Andhra Pradesh, 500003

          I have given registered complain regarding my tv 32"not working since one month back from my contact no-xxxxxx6616, their technician came and told me that panel problem and it will be replace. But till day no one taking care. Every time i am calling to their customer care, line are coming busy, what i have to do now. Sice one month they are telling we already sended request to our corpoate office in bangalore for part, as soon as we receive we will rectify ur problem. They are not giving reply of my mail. My tv warranty also going to end on 23.08.2018.
          +1 photos
          BPL Two burner in which auto ignition is not working.
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            S
            Singhlalit
            from Proddatur, Andhra Pradesh
            Jul 31, 2018
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            Address: 110077
            Website: Complaint about customer care service provider on 8880301111

            I've purchased bpl washing machine front loaded fully automatic 7.5 kg in jan 2018 through amazon, now it is not functioning properly as time setting of this machine has been inturupted since it shows full time when i start it on any command however the machine has stopped after 14 minutes after start. Since i have complained about this on bpl costumer helpline number [protected] four times but no response received from bpl since last 10 days. I just want to say that i am residing at delhi in capital of india then i am facing this problem regarding no person come to help then what service could be provided by bpl in remove location
            Frondload bpl washing machine is very worst among other market giants.

            Since I bought last year, didn't work properly except dryer.
            Hi Am Suresh from tirupur and call u reg. my washing machine service ref no.64095& problem not solved since one month.pls take care
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              D
              Dineshkumar S
              from Delhi, Delhi
              Jul 16, 2018
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              I bought BPL vivid 32" inch TV last April.But it's only 15 months old, now TV has got some display issues. I discussed with your authorised service team. They informed that it will cost ~7000 rs to replace the board. I am totally dissatisfied with your product and I do not want to replace the board at this huge price.

              Since I was using BPL TV previosly and it was worked very good for long years, I bought this new led TV.

              But now I am totally disappointed by your quality of the product.

              Hence I request you to do the necessary replacement by considering all the above points and do the replacement for free of cost.

              If it is more than 2 yrs, I would not have asked you about this. But since the product is very less, I requested this. Do the needful.
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                A
                AnkurU
                from Delhi, Delhi
                Jul 13, 2018
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                Resolved

                Address: Pune, Maharashtra, 412207
                Website: www.bpl.in

                Hi,
                I have bought a BPL microwave in may-2018 from amazon.in. Am facing sparking sounds like issue in Jun 2018. As and when the issue became so frequent, i have called on 04-jul-2018 and informed bpl customer care regarding service in warrenty. the warrenty is 1 year.
                They have taken a complaint and told that technician will visit in 48 hours.

                till today dated 13-jul-18, i am regularly calling and dropped mail as well on [protected]@bpl.com but no one visited to my place. If they are not able to provide service then either replace the item or refund my money.

                Ankur Upadhyay
                contact number: [protected]
                email id: ankur.[protected]@gmail.com
                Jul 14, 2018
                Complaint marked as Resolved 
                The person visited for service. Everything is fine. if needed any service next time they should work towards commited time and should proactivly communicate to customer. Hope the problem will not occur in future. thanks bpl for proper guidance on usage and understanding our concern.
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                  A
                  Ajaytiwary11
                  from Kolkata, West Bengal
                  Jun 16, 2018
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                  I bought bpl 6.2kg washing machine from amazon in septemper 2017. The product came with 1 year warranty. Within 3 month of purchase there was a problem in washing machine and after regular follow up with bpl customer service the issue got resolved in 1 month. There response ans service is pathetic. Again the same problem occur, the motor replaced by bpl is nor working and everyday we are calling bpl. They says they have raised the qeuest to replace the motor nut nothing happening from last 20 days. Every day they says i will receive a call back within 1 hour buth this never happens. I want to take this issue to consumer court if it will not be resolved within 20th of june 2018.

                  Thanks
                  Ajay kumar tiwary
                  [protected]
                  My wife's name is register in bpl (Priti kumari)
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                    U
                    Udal.singh
                    from Patiala, Punjab
                    May 24, 2018
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                    Address: New Delhi, Delhi, 110058
                    Website: BPL company

                    I bought a AC of BPL company on 15 of may 2018 from Amazon through online.
                    I have called to BPL for installation but they are saying that your not registered right.but have pay of 1500 to Amazon for installation.
                    They come for installation but they can't done installation. Then after I call to BPL for installation
                    They saying it will take 48 hours.
                    I call to customer care many time but nobody help me..
                    Last 10 days I m very irritate.
                    +1 photos
                    Sir mere account me subcity nahi aa rahi hai pichele 3 mahino me. Bank wale bata rahe hai ki aadhar card me finger print bekar hai. Ab finger print bhi thik ho gay hai to phir bhi subcity nahi aa rahi hai
                    I'm complaining about my washing machine is not working I complained to bpl costumer care services they told me my problem is clear with in 72 hours but they not come there is 10days complete till they not visit and I called to costumer care service number of times but they told our technition will come
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                      G
                      Gsvp Nagaraju
                      from Hyderabad, Telangana
                      Feb 20, 2018
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                      Address: 522503

                      I have brought 6.5 kg fully-automatic front loading washing machine (Bfafl65wx1, white) from amazon on 24th jan 2018 and got delivered on 31st feb 2018 and installation guys are came on 5th feb 2018, when they trying to turn on the machine, machine it's self not working, they said we will come tomorrow will check everything, and they did not come till now, 10days happened, when i am trying to replace the product amazon people asked me to submit jobsheet, then i called bpl service guys they said we followup but every time they telling same story.

                      Now atleast needed jobsheet so that i can talk with amazon guys, these people are not responding atleast for this

                      Please take action now if one month happened i can not do even amazon also.

                      Please find my order details in amazon

                      Order date :24-jan-2018

                      Order #:[protected]
                      Contact number: [protected]
                      Sir/Mam I purchased BPL LED HD 32 Inch. picture quality not good. Plz Improve picture quality. very bad LED
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                        D
                        Deep Prakash Kushwaha
                        from Delhi, Delhi
                        Dec 16, 2017
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                        Address: Varanasi, Uttar Pradesh, 221003
                        Website: BPL

                        Dear sir..
                        It's very sad to inform you that my 40 inch bpl tv is not installed till the date. I talked several times to customer care and on number provided by them but did not resolve my issue. Phone number given to me are [protected] (Shamshad), [protected] and [protected]. Request number provide to me is 39318. Pleas resolve me query as early as possible. Order number is[protected]. Contact me on [protected], [protected].
                        I have bought BPL 1.5ton split AC A18KI3C8A on 25-feb-2018 an it was installed on 28-feb-2018 on the first day of installation it is working fine.Since day 2nd day onwords ac sptopped working i have complained about this issue to BPL on the same day but till now no service agent has contacted us.
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                          prem samota
                          from Lucknow, Uttar Pradesh
                          Sep 23, 2017
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                          Address: Sikar, Rajasthan

                          Bpl washing machine modle - bfatl72n1 was purchased on 06 jun 17 thrugh flipkart od[protected] but was not working from 2 months, complaint was registered no 22242 but not repaired till dt. We are telephone contact daily with om prkash, head of raj br m no [protected], mr dines m no [protected] and customer care but no action taken by the coy till date
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                            D
                            Dr Punil
                            from Hojai, Assam
                            Sep 15, 2017
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                            Sir,
                            I have BPL Neptune FYR. Unfortunately IC No. QXXAVB241..N damage. So Please tell me where I found ??
                            Sir I have tried many places like spare parts shop, repairing shops but still not found. Facing problem. I have also tried in local TV shops but can't get success.
                            So Please make available on my address - DrPunil Kumar Jha
                            Rice research sub station.
                            Biraul, Darbhanga.

                            Regards
                            Dr PuNil
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                              J
                              Jaya Kamatchi
                              Sep 1, 2017
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                              Address: Mumbai City, Maharashtra

                              Bpl - led 40' - 2015 model
                              For the past 2 months i am getting black vertical line in the tv screen, and the service engineer confirmed it is panel problem, and need to change it. While opening the tv we came to know the panel is made in china. How bpl can cheat the consumers by using china product? And now they are asking for rs. 15, 000/- around for replacing the panel which is currently not available with them. I bought the tv for inr. 27, 000/- highly disappointed with bpl for asking half of the price for panel replacement.
                              Sep 13, 2017
                              Amrat lal's response
                              Lakhan lal ke ghar ko kisi n brij mohan ka ghar bta diya h or us ghar pr Bpl or serve kramak dal diya h unke ghar pr
                              Bpl or serve number
                              Bpl 1416867
                              Serve number 2002
                              Brij mohan bpl s h or lakhan lal ritared hai phoj s
                              I have complined to BPL for washing machine probelm facing from last 1 month but the problem is not yet resolved. None of the executives giving right feddback
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                                V
                                vrcreddy
                                from Hyderabad, Telangana
                                Aug 25, 2017
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                                Address: Sri Amarajeevi Potti Sri Ramulu Nellore, Andhra Pradesh, 524101
                                Website: BPL

                                I bought bpl t. V. On amazon on 31/7/17 (Order no.[protected] invoise no. Smab-3827, but not received with full instalation items, missing wall mount channels and still nobody came to instalation from bpl, several times i contact bpl custmer care n amazon. No body take action against my problem... Pls take necessary action and respect online customers.
                                i complaint on missing of wall mount channel on 25/8/17 till today nobody take action, that part not in market i am suffering that issue but bpl company can't responding, what is the solution of my problem, this is too worst of respecting customer, from 2/8/17 to till to date my T.V.is in box, they didn't came to instalation. (Order no.[protected] invoise no. Smab-3827
                                My colour tv is getting black n white sudden. i hav checked every settings but nothg hpnd
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                                  H
                                  Hitesh Bindal
                                  Aug 19, 2017
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                                  Address: 110092

                                  I bought BPL washing machine 6 months back and from past 3 months its not working. I have been trying to contact BPL customer care through their helpline and mails, they sent their technician and was unable to fix it. I demanded for exchange/repair but nothings happening. No one is responding to my mails, and I am stuck with a faulty profuct. Kindly let me know some course of action that I should follow
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                                    B
                                    BIJOY ULLADATH
                                    from Delhi, Delhi
                                    Jun 7, 2017
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                                    Address: New Delhi, Delhi, 110045

                                    Bpl washing machine 6.5kg semi automatic spinning motor is not working from10 may 17, i made a complaint to [protected]. They said representative will come and rectify it. They came and opend it and found that the spinning motor is blown then they told me that it will take 4 day to replace the motor, but after that i am not able to wash due to the leakage at the outlet as they were not refitted the line properly. Even after the repeated calling to [protected] they are saying that will rectify it will will but 2 months are going to pass what to do
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                                      Suvrojit Sarkar
                                      from Muzaffarnagar, Uttar Pradesh
                                      May 20, 2017
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                                      Address: Bangalore, Karnataka, 700141
                                      Website: www.bpl.in

                                      I purchased a BPL fully autometic front load 6.5 kg washing machine from flipkart at nov 2016. From march 2017 its stop working, I raised a complain, a service eng visited me after 1 month and told me that parts require to change, from that day there are no one to visit. Whenever I called customer support they told me "our technical team call you under 24 hours" but that 24 hours never come. I am almost lose my patience.
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                                        Santanu Sil
                                        from Gurgaon, Haryana
                                        Aug 28, 2016
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                                        Address: 411057

                                        Oxygen concentrator BPL make does not support any after sales. Spare parts are not available even for new model under warranty. Interaction of Sales Manager is unprofessional and try to cheat customers by charging for major parts those are covered under comprehensive warranty. There is no standby arrangement for Oxygen concentrator used as life support equipment of critical patients. BPL is not a trusted brand for medical equipments. Be careful...An unfortunate customer from Pune wakad.
                                        Nov 29, 2016
                                        Amarnath Ramachandran's response
                                        BPL AB45SD washing machine.
                                        WSHING CYCLE ERROTIC; unable to pump out the water; Whwn switched on all the indicator lamps on the pannel are blinking at s time;
                                        Shall I need to change the power board ? If it is so. how and where can I able to procure it?

                                        BPL — Automatic Washing Machine

                                        After first wash, the water was not pumped out;
                                        In all the settings, water pumping not funcyioning; After switching on, all the indicator(Red)lamps glowing at the same time; None of the operations start. Machine is dead.
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                                          Santanu Sil
                                          from Gurgaon, Haryana
                                          Aug 25, 2016
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                                          Address: Pune, Maharashtra, 411057
                                          Website: www.bpl.com

                                          I have purchased 1 oxygen concentrator from BPL.
                                          I also took AMC. The machine is used for a patient suffering from lungs disease and require 18-20 hours oxygen support daily.
                                          The product is having some problem and I have requested for repairing the same on urgent basis. However, the service has gone for a toss and the after market of BPL is taking customers for granted.
                                          The spares are also not available (for new model) and they are not even bothered to arrange for spares for such life support devices.
                                          This is really unfortunate to understand that BPL has discontinued the Pune based support without making proper arrangement.
                                          The Manager (Ajit) based at Mumbai also does not receive calls and always make unlawful attempts to charge for spares (not consumables) from customers under AMC.
                                          Aug 25, 2016
                                          Updated by Santanu Sil
                                          I have purchased 1 oxygen concentrator from BPL.
                                          I also took AMC. The machine is used for a patient suffering from lungs disease and require 18-20 hours oxygen support daily.
                                          The product is having some problem and I have requested for repairing the same on urgent basis. However, the service has gone for a toss and the after market of BPL is taking customers for granted.
                                          The spares are also not available (for new model) and they are not even bothered to arrange for spares for such life support devices.
                                          This is really unfortunate to understand that BPL has discontinued the Pune based support without making proper arrangement.
                                          The Manager (Ajit) based at Mumbai also does not receive calls and always make unlawful attempts to charge for spares (not consumables) from customers under AMC.
                                          Santanu Sil, Pune
                                          Once my freeze repaired by Naisargika refrigerator centre & i paid him. But after 1 day, it'll not working.Then I'd been complained to Naisargika Refrigerator Centre for service my doubledoor bpl refrigerator till 4months before. But they're n't any response.
                                          So i want what is problem going on with that centre
                                          Hi i have received BPL washing machine product on 15th may through online Amazon. I tried BPL service center for demo four days. But number ringing no response. Please contact [protected]. Available time before @ 7:30 am
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                                            Sam Says Hi
                                            from Boisar, Maharashtra
                                            Aug 14, 2016
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                                            Address: 110025

                                            I am writing this complaint on 14th August 2016 We have registered a complaint for TV repair. Someone from BPL attended and given 1 months assured warranty along with Bill Number 1078(enclosed). Within a week's time it started problem again. Once we are complaining again to the number @ [protected] (mention on slip). this is guy started misbehaving with us. He is again abusive and telling us nonsense things.

                                            This is only reason BPL is loosing ground as authorized person is not at all sensible and handling consumer complaint effectivlty. I have bills and want to complaint against their irresponsibe behaviour and misbehaving attitude.

                                            I am enclosing bill details here.
                                            +1 photos
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                                              Shivu BR
                                              from Bengaluru, Karnataka
                                              Jul 26, 2016
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                                              Address: 560008
                                              Website: flipkart.com

                                              Dear sir,

                                              I am useing this tv purchased date is 19th dec 2015 product is very nice but now on problem is seen the tv model is bpl led tv model : od[protected] under warrenty now one problem is seen ofter 2weeks the power light (On and off) is not working please solve the problem as soon...

                                              Shiva kumar
                                              Mob: [protected]
                                              Email: [protected]@gmail.com
                                              Dear BPL Team,

                                              I hv BPL colour TV Neptun FYR21 what I forgot the Remote no. which remote no. to use for this TV. bcz. old remote not visible the no.

                                              Kindly adv. the remote no.

                                              Thanks

                                              Vinod
                                              [protected] (Delhi)
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                                                Ranuji Tiwari
                                                from Mumbai, Maharashtra
                                                Jul 1, 2016
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                                                Address: Sagar, Madhya Pradesh, 470001

                                                I am from city sagar madhya pradesh.. i have parched bpl tv year 2004-05.. after some time the bpl tv not worked properly and his no service center in sagar city... bpl tv parts no avileble also so plz i[censored] can provide us the bpl tv service center address and engineer mob.no. land marks in sagar city (madhya pradesh )


                                                Thanks
                                                Ranuji tiwari
                                                Sagar m.p
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                                                  dharika
                                                  from Delhi, Delhi
                                                  Feb 24, 2016
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                                                  Address: Panipat, Haryana, 132103
                                                  Website: www.consumercomplaints.in

                                                  I am living in Panipat (Haryana). I am a customer of BPL since 15-20 years. I am using Refrigerator of BPl, it is not working well at all. It creates noise like a generator which is a mere disturbance for all the family members. Moreover, the lower two portions of my four door refrigerator is not keeping cool due to which bad smell is being emanated from the lower two portions and where is the upper two portions is maintaining coolness. I never faced this type of complaint which i am facing currently. Inspite of my frequent complaints none of your executives reverted back. I am really not happy with your services. Please send your concerned executive for its services or to know what the problem actually is.
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                                                    shubhydv
                                                    from Lucknow, Uttar Pradesh
                                                    Aug 11, 2015
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                                                    Address: Lucknow, Uttar Pradesh

                                                    Sir/mam, I complained in bpl regarding my washing machine. Engineer came on 09 july 2015 took the service charge and told me to replace the defected part under one week ... One month has passed and nothing happened ... I called him regularly and he gives excuses like .."next day" or "next 3 days".. Then i called and got the following information [protected] said not in my hand call the engineer. [protected] said not in my hand. Service agency- nothing but excuses. I don't know what to do after paying them. They should either repair or refund my money. My complaint no -161315
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                                                      M.ARUNA
                                                      from Chennai, Tamil Nadu
                                                      Nov 16, 2012
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                                                      Address: Thoothukudi, Tamil Nadu

                                                      One service mechanic has come to attend BPL washing machine fault of non connectivity of current. Service mechanic has come and simply put the washing machine in correct position. Then washing machine is working alright. The service engineer collected required fee for this and told if any fault comes he will attend at free of cost because he told that the washing machine is very good conditon and advised me dont exchange the washing machine.. . The service engineer told that the washing machine is in very good conditon and if any problem comes he assured to attend any fault at free of cost. . Within 15 days same complaint of non connectivity of current and thus washing machine not working. This time another service engineer has come and he is not able identify the fault and told that he will send service engineer who attended the fault on previous occasion. But nobody has come to attend the fault inspite of two months have lapsed. I am trying and trying but no service mechanic has come to attend the fault. Please ask the service mechanic to attend the fault immediately.
                                                      No.28, TYPE IV, HARBOUR QUARTERS, TUTICORIN-628004.
                                                      One service mechanic has come to attend BPL washing machine fault of non connectivity of current. Service mechanic has come and simply put the washing machine in correct position. Then washing machine is working alright. The service engineer collected required fee for this and told if any fault comes he will attend at free of cost because he told that the washing machine is very good conditon and advised me dont exchange the washing machine.. . The service engineer told that the washing machine is in very good conditon and if any problem comes he assured to attend any fault at free of cost. . Within 15 days same complaint of non connectivity of current and thus washing machine not working. This time another service engineer has come and he is not able identify the fault and told that he will send service engineer who attended the fault on previous occasion. But nobody has come to attend the fault inspite of two months have lapsed. I am trying and trying but no service mechanic has come to attend the fault. Please ask the service mechanic to attend the fault immediately.
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                                                        santroy_77
                                                        Jul 15, 2011
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                                                        Address: Nagaland

                                                        i would like to informed you that BPL Deler who having Sales person to Sold the BPL Card are get frod with GOVT servents they are sold the card and collect their document and 100 rupees from Employee and not Starts their Cards the delar no is [protected] and sales person mob : [protected] this person is sold the cards and ran away what the problem wiht BPL we dont know but we are facing the Problem is this is good.

                                                        WASHING MACHINE

                                                        MY WASHING MACHINE IS NOT WORKING (RINSE & SPIN) PLEASE INFORM THE NEAREST SERVICING CENTRE MY ADDRESS: H-NO 6-18-210, SUBHASH NAGAR NIZAMABAD - TELANGANA STATE MY MOBILE NO [protected]
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                                                          prati85
                                                          Jun 7, 2011
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                                                          Address: Mumbai City, Maharashtra

                                                          govt has started number change portability.. but BPL ame up with a new thing u can change service provider only when u r in Base plan for 90 days unless and untill u cannot change yr service provider.. which is unfair.. coz base call charges are higher more than double of actual charges provided by other mobile service providers and sms charges are almost 10 times 1 Rs where other service provider charges 10 paisa.. as well as there is network issue which is faced when we activate Base plan..
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                                                            rashmi.chandni
                                                            from Mumbai, Maharashtra
                                                            Mar 18, 2011
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                                                            Address: Mumbai City, Maharashtra

                                                            I have a BPL prepaid Sim card.however due to poor network i decided to change to vodafone using the mobile no. portability service.after i submitted my document at vodafone in a few days time i received a message frm BPL claiming i have unpaid dues because of which my documents got rejected at vodafone.after having visited the BPL gallery i was told that they sent that message because of my no having insufficient prepaid balance which was again an error on their side as i had a balance of 300 rs.their error has caused me too much trouble & i have wasted my time & money.the service provider BPL is indirectly forcing me to not switch to vodafone.
                                                            BPL has falsely claimed of being Mumbai's Best Service Provider & no record of call drops.i am too bugged handling this issue. And i am not being able to change to vodafone because of BPL causing obstructions
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