Caratlane Complaints & Reviews

I bought a ring for which partial payment of 30000 was made and now wen i m telling dem to either refund my money or give me the product by taking rest payment dey simply answer me that some person mailed them to stop refund.. Its been 6 month and i have also filed complaint against them.. I also mailed to their ceo mithun sancheti but again pathetic response

Caratlane - website and store selling jewellery. They have a policy of return in 30 days and exchange anytime. I ordered multiple products online. All were delivered quickly. I chose to exchange 1 product. They picked it up quickly in 2 -3 days after i told them that i wanted to exchange. However, its been around 40 days and i havent received the replaces product. Everytime i contact them, they say that they will get back to me details - which they never do. I have to keep msging and contacting them and literally force them to tell me whats going on. They have taken innumerable clarifications, details etc from me stating a different issue each time. Each time they say they are dispatching immediately or even that it's already dispatched and is on its way... However, it is not here! I needed to gift ot and i needed it to be same as another product i bought from them and so i have been unable to ask for refund. I have bough more products feom them and they also reached me.in 4-5 days. I wanted to use my balance with them to pay for new purchase but they said that billing is seperate so they will refund me the difference... Unfortunately nothing has been done... Plz buy from them i[censored] dont want to get involved with exchanges etc... Or just buy feom their store... Its a pity that such a huge brand treats customers this way... And they have done nothing even when i told them that ill have to write this review here... : (

I have contacted all departments of caratlane to understand why my refunds for my cancelled orders have yet not been deposited in my bank account.

They stated they have processed refunds for my cancelled orders with reference numbers [protected], [protected], [protected], [protected] & [protected] on 29 and 30 jan 2019 and should reflect in my bank account within 5-7 business days.

But till date i have not reveived the same in my bank account.

I have constantly been asked to contact payu which is their payment gateway and my bank time and again in circles.

Kindly credit the refund in my bank account expeditiously.

I bought a pair of ear rings from south ex part 1 new delhi store on 17th of april 2018 and paid through emi however the store person took more then 30 percent from me and inform the extra money will be return to me once the emi approves. The emi approved i got the ear rings but not excess money they took from me. Now i call them twice in a day, the person don't even ans the calls. It has been more then 10 days waiting for my money to come back. Extremely bad experience