Cathay Pacific
2.5
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COMPLAINTS

Cathay Pacific Complaints & Reviews

R
Rojos
Jul 17, 2022
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Cancelled flight

This company is the worst airline we have ever dealt with . I am in tears and just angry. Back in March my husband and I booked a trip from Toronto to Hong Kong to our final destination Sydney Australia. We have been saving and planning for this trip for a long time. We are taking our 16 year old son as well .. He is so excited ! Now about 2 weeks ago my Husband being diligent went in to just check the tickets and the flights and to our surprise...
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R
ramanpokuli
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poor onboard services

I am a regular flier of cathay pacific airlines. Ka 154 from hong kong to bangalore. On board the flights crew have stopped whisky or beer to be served. Once i was told there is only 2 bottles for 230 plus passenger was supplied.

I tried to did this matter with the flight attendants who to mmy shock informed that passengers whisky is distributed among the crew and pilot. 2 bottles to pilot 1, for co-pilot and each crew gets...
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S
Shahsmit7
from Patiala, Punjab
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luggage theft

Address:395001

I had complained that my luggage have been theft. With below details :
Dear sir/madam,

Goods as well as cash stolen from the checked in baggage of all 6 baggages ticket number[protected] and baggage tag number ka 643510, ka643539, ka643591, ka643624, ka643707, ka643640, flight route - dt - 19th july 2017 shanghai ✈️ to ✈️ hong kong flight number ka805 connecting with,...
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R
rickwjbarrett
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

baggage

On Cathway Pacific flight number 826 , dated Jan 24 , 2012 , from Hong Kong to Toronto my wife and I were extremely dissatisfied with the way our baggage was handled by Cathway Pacific. When it arrived in Toronto the luggage was soaked through with water. As a result many items were lost due to the damage caused by the leaching of colours in the different fabrics . I have searched numerous web sites belonging to Cathway Pacific to register...
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D
Dhanashree D V
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Deficiency in service

This is to submit that I had called up Cathay Pacific, Mumbai, India on this No.[protected], spoken to one girl Prapti who had assured me that Meet and Assist service will be available to my sisters aged mother in law at teh check in counter. (I called up Prapti twice to confirm this)
When my sisters mother in law reached the airport nobody assited her and the old lady had to manage on her won.
This is total false representation...
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V
verinder kapahi
from Jammu, Jammu and Kashmir
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

caste remarks

Sir,
I am verinder kapahi, passport no.e4238652 issued at delhi.I am an Indian citizen.I prefer travelling cathay pacific whenever there is a choice.My last 3 journeys with cathay pacific are as under..07 june09…cx708 seat no.40d, 11 june09 cx751 seat no..60g, 16 june09 cx751 seat no 33k.We were being attended by Ms RUTH (Air hostess).I was asked for choice of drink, I asked for black label.AH asked me to wait.I reminded after...
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Cathay Pacific Recent Comments

  • baggage
    On Cathway Pacific flight number 826 , dated...
    1

  • caste remarks
    Sir, I am verinder kapahi, passport no.e4238652...
    4