Charnock Hospital, Kolkata Complaints & Reviews

I m Vikash Kumar Jaiswal, patient id- CHPL23015991 discharged from hospital on 29.06.23 at 15:15:34.
I have submitted a Form-B along with discharge document via mail of TPA desk, [protected]@charnockhospital.com.
But still as of now I have not received the signed and stamp copy of Form-B.
It’s very urgent for me as I have to claim the expenses.
Please check and arrange to complete it within next 24 hours.
My contact no is [protected] and my mail id is Jaiswal.[protected]@gmail.com.

Charnock Hospital (Kolkata) is an account of the horror and misery that my family and my brother had endured. My brother was down with mild covid symptoms and under the fear of making it worse, we decided to admit him in Charnock hospital. His initial chest scan was clean and no worrying signs were discovered. He was put in the general ward and we hoped for his speedy recovery. This is where things started going downhill. 2 days after the admission, his blood oxygen level started dipping and the doctors decided to put him in ICU with moderate oxygen supply. They carried out no further tests of his viral load or chest scan to determine the severity and take appropriate action which at that time would have been to put him on high flow oxygen supply. They waited for a few days for his condition to deteriorate even further, and when they realized that things were getting out of control, they put him on high flow nasal supply. He immediately started feeling much better. While this whole saga unfolded in the ICU, they started to withhold information from the family members to hide their own mistakes, incompetence and inefficiency. We kept asking them for the clinical reports to consult other doctors but they kept denying our requests. All this while my brother was completely alone in isolation and no one could reach him. You would think that a hospital which claims to be a world-class superspeciality hospital can buy 10 mobile phones with front-facing cameras to let the patients speak with their loved ones. But no, all we could get was 4-5 minutes of call every other day. Can you imagine the depression that a covid patient would develop if she/he is not allowed to speak to anyone?
As his condition deteriorated even further, they said that they have requested Tocilizumab for my brother and they will administer it within 24 hours as directed by the West Bengal health ministry. They said that they had been looking for this drug for 8 days, but I do not believe that they were, otherwise they would have told my dad who was seeing the doctor every single day. After 24 hours, they said they could not get Tocilizumab and gave him an alternative called Bevacizumab. This medicine is known to induce minor heart attacks as I confirmed later from a senior doctor from Massachusetts General Hospital. My brother finally caved in and suffered two strokes (one after the other) and died in isolation.
My brother was in his mid-30s with no underlying illness. We and some senior doctors from other hospitals in Kolkata suspect that Charnock allowed his situation to get worse and tried to intervene at the absolute wrong moments. They also believe that this hospital is nothing but a money minting machine with no regard for the patients. If you have political connections or personally know the hospital upper management, then your story might be different. For a general public like us, we are part of the covid sacrifice to save a few rich folks at the top. I would not be surprised if we discover that they had Tocilizumab for my brother but chose to give it to someone they know or with influence.
I hope no one has to go through this painful ordeal which my family has witnessed over the last couple of weeks. Survival is not these "super-speciality" hospitals but the care of one-another.
Now I am just requesting that you should take some strict action against Hospital and these Medical Staff

Sir, my humble request is that when I went to visit in the urology department at your Teghoria Dispensary, I was asked to do the COVID checking test first and when I did it I saw that they checked the weight and BP which they used to do but charged for rupees 150/- and said It will be taken every time as long as Covid situation will continue. So my request to you sir, no one knows how long the COVID situation will last, so don't impose unnecessary bill on patients in the name of COVID checking and make every effort to get rid of it. With regards, SUSANTA DAS

My father has been a dialysis patient at Charnok Kolkata hospital since 2014. From last year they have been charging extra for doctors visit, dialisers and tests which are supposed to be under the CGHS reimbursement policy. But in recent times they have been denying patients who are under the CGHS scheme and only attending the ones who are paying the fees himself. Hospital is claiming that the payment through CGHS takes time. Moreover they are charging fees on a daily basis for dialysis and dialisers. They're taking cash for all the monthly tests for the dialysis patients and also for the doctor. They're not going through the process of getting the fees from the CGHS.

This doctor behaviour is mostly rude he used offensive language for patients party.he miss behave with one of the family member of a patient who is suffering from covid 19, did not co-operate with patient, and not give any response to any queries.. please take necessary step against him 🙏🙏...

I'm writing this complain for receiving inadequate services from this hospital. Time is valuable for everyone, so do for the patient's family also. But i think doctors here don't understand that. Patient's families are waiting here for a long time with severe tension but not getting the facilities timely. Behavior of the stuffs are very poor. We're not getting proper 'hospitality' in this hospital. Please di something as first as possible. As my patient is admitted here. And not in a good condition.

Sir my wife is 3 months pregnant presently. On 1.4.2019 she has undergone usg by doctor at building no 1 of charnock hospital at 3.50 pm. After completion o[censored]sg the lady attendant heavily misbehaved with the patient (Here is my wife). After completion o[censored]sg of patient i had gone for a triple marker test after submitting requisite fees. The opd cell sent me at the usg department for that triple marker erroneously and when i met her at the usg room for this test with the attendant, she made typical humiliating and inflicting remarks in lieu of directing me right way. With regards...

I have received mail regarding the discharge of my patient and the final settlement data in my mail... But this bloody hospital is not releasing the patient as the network of the hospital is down and my patient has to wait till they receive the mail. Why cant they release the patient by taking a copy of my mail.

Second they wrongly taking bed charges as no check in out time is displayed...

Just have a question to the management:

1: for typhoid test what is the general charge???

For typhoid test you charged for 750 rupees and for others like dengue, malaria etc let me upload the receipt once it is acknowledged. Charnok hospital, this is really unexpected that you guys are killing people mentally. If you charge in such a way then people will be hopeless. Shame on you!!!

Just answer this question?

Thanks
Abhijit
Public

These guys are cheats. Avoid going to this hospital unless you want your money and emergency situation to be suck by these frauds. Their whole intention is to extend your bill amount by all unnecessary tests and diagnosis. My wife was suffering from high fever and they did everything to screw us and make a bill of 27000 in 4 days. They gave us wrong update and updated that she is suffering from NS1 virus, however, next mroning it was updated that this was a wrong report. On complaining to the GM, we realised that she was the leadewr of the crime and gave all stupid rebuttals with extreme high air as if she has always been sitting to avoid complaints. Charnock Hospitals at VIP road in Kolkata. Becareful!!