Citi Finance Complaints & Reviews

Hello team,

Hope you and your family are safe and well

We have settled a personal loan which we availed in 2006

Loan account number -9215974

Please provide us with the NOC or loan closure certificate as we need it urgently.

I have received call from citi finance santcurz branch tel no[protected] name priya deskmukh, she saying please inform to rahul kumar to repay loan or call to citi finance, but i am not right person to inform rahul & how to update my person details in his loan, because i don't know rahul kumar & he has take loan from[protected]. Kindly look into this matter, because i am not a right person

Please don't disturb for the same

Hi,

I have raised a request for my address change and bike loan noc on 13th of may 2017 with all the required documents and after that also raised a new request on 1st of june 2017 and also call continuously on customer care but the customer care person always say its in under process and not get any proper solution, this behavior is really very unprofessional.

Loan number : 12548786

Please resolve my query
Thanks

Dear Sir,

I Anupam Mondal from Baguiati, Kolkata. I took a personal loan for buying a Video Camera from Citifinancial in 2007 for 1 (one) year installment facility. already I have cleared the loan in due time (i.e. 2008).

Even though after the full payment of the loan, Citifinancial has not removed my name from CIBIL, wherein it is showing as an default customer, negative result.

As an old customer, I have lost the papers regarding this, at the time of shifting of my house for repairing.

I request you to kindly do the needful as soon as possible and mail me with a reply.

I am giving some data about me from which you can find out my account no. & details of my loan status.

Name : Anupam Mondal
Address : Residential - CE 258, Bagjola Colony No. -9, P.O.- Gouranga Nagar, Kolkata - 59 (102)
Office : Bidhanpally, Aswininagar, Baguiati, Kolkata - 59 (159)
DOB : 09.08.1977
Loan Amount : 27,500/-
1st installment paid on - 23.07.2007
e-mail : [protected]@gmail.com


With Regards,

Anupam Mondal

Sir,

My Loan account number: CEJ [protected]

Till as on today i have not got the pre-closure letter from citi finance. I have taken a new vehicle on exchange offer which was to be delivered on 20th June. but as dealer is informing that unless they provide a pre-closure letter they cannot deliver vehicle.

My first request was on 6th June, but my self and my wife are working the courier person did not deliver the courier as my house was locked and they did not drop the missing card so when i came to know i immediately called the customer care on 13th June, he assured me that he is providiing my mobile no to the courier person and they will call me before they deliver and it will be taken on priority and you may expect the courier by 16 or 17 June

I have requested citi finance that i am ready to collect the statement from Mumbai branch for that also they did not agree and my self and my wife had take leave on 16 & 17 june and wait for the courier but we did not receive it, when i called the customer service they told that by mistake they have sent the statement through register post.

Today they are telling that i have to pay the interest for this month, so they cannot send the statement.

I once want to tell you that citi finance is already collecting more interest and money than the RBI rule, below mentioned are the points.

1. In the 2007 Sep, they have given the loan for my new vehicle with interest rate 11.83%.
2. For the pre-closure of the loan they are charging 5% of the outstanding principle amount and again on the pre-closure charges they are charging 10.3 % as service charge.
3. Earlier SBI seepz branch as issued a letter that they are shifting the branch so the ecs will not be accepted and we have to provide a new ECS, i have sent the letter to citi finance then also they have sent the ECS and charged be bounce charges. When i spoke to them they informed me to provide the letter when i close the loan, they will reverse the charges.


In this way they are minting money from the customer and they are not providing the service.

Thanks,

Mahendra Reddy