Citrus Solutions Pvt Ltd Complaints & Reviews

I made a purchase from zara and the amount has not been refunded.I contacted zara and my UPI help centre but zara showed me a receipt of the money being refunded at Jan 1st while my UPI told me to contact citrus private ltd. Please reply and I’ll also send you the transaction number

I had made a payment through UPI on the zara app the amount got debited but it didn't reach zara so my order was cancelled but I still haven't received the refund . Would want the company to look into it and please reverse the payment asap.

I had made a payment on the zara app via UPI and the amount was deducted but the order wasn't placed . The order got cancelled. I want my refund back. It's already been a week . I had placed the order on 12th November 2021. Would like the refund back in my account as soon as possible

I had made a payment on the zara app through upi on 12th November 2021, the amount got deducted but the order was cancelled please give me my refund back. [protected]@gmail.com

I had recently made an order from zara app and i was opted to pay via upi through phonepe to citrus solutions pvt ltd the transaction was successful but it is shown as a pending payment and so my order got cancelled!!!but I haven’t receive my money back!!!It is already deducted from my account but it did not reach the zara please i want money back!I want a refund as soon as possible!!

Have recently done a payment by upi payment method citrus solutions pvt ltd via google pay for zara but it’s showing pending for my order please look into it. The transaction had been attached for the same. Please refund my payment.

Amount deducted via upi transaction on 7th jan 2021 but not paid to Zara
So now i requested you to please refund my amount on priority basis
Please find attached gpay transaction receipt

Thanks
Adv. Abhijeet kaur

Amount deducted via upi transaction on 9 november 2021 but not paid to Zara
So now i request you to please refund my amount on priority basis
Please find attached gpay transaction receipt

Thanks
Adv Abhijeet kaur

Date :5th sept 5.52 pm
Client - Zara
I paid for online shopping at Zara.com through Google Pay to Citrus Pay link. The Payment got deducted from my Bank - however did not reach Zara. Zara has cancelled the order- I have not received my refund

I was placing an order on zara india online on 14th december and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okhdfcbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

On 10th of July 2021, Saturday at 7:21 PM. I made payment to Zara Shopping app via Google pay using Citrus Solution Pvt Ltd but payment was deducted and did not reach to Zara and eventually my order was cancelled.

The UPI transaction id is
[protected]

Also I am attaching screenshot of it.

I made a transaction worth Rs 3770 on date 2 july 20121, against an order placed at Zara App. The transaction id for it was T2107021321045212122060 and UTR No. :[protected] . I awaited for around 24 hrs but neither my bank account nor my purchase was credited with the deducted amount. I need my money back asap .

This is regarding your payment gateway, while shopping from Zara, I opted to pay through UPI payments where they redirected me to you (citrus payment solutions). So I paid the amount of ₹12120 from my google pay. My money got deducted from my account but Zara didn’t received my money and my product got cancelled.
Please kindly refund back the amount asap.

UPI transaction ID:[protected]
Payment to: [protected]@axisbank
Google transaction ID: CICAgODMhbSaFQ
Date: 30/06/2021

Thank you
Divya Chaturvedi

Hi! Yesterday (15 of April’21) I had made a purchase from Zara through online mode and paid for the order through Gpay UPI, to Citrus Solutions PVT LTD which is the Zara’s gateway payment. My money got debited but the order was canceled since Zara didn’t receive the amount so kindly see to this matter and send me the refund as soon as possible.

I placed the order of zara today, while making the payment I choose the option for UPI payment, and I made the payment through Paytm for citrus solutions Pvt Ltd. my money got deducted however I my order was not placed from Zara coz I haven't made the payment, but the payment was done through Paytm to the UPI( [protected]@axisbank). Kindly help me as its not a small amount which has been debited.i have also shared the screenshot of the payment details.please revert me ASAP.

Hey, this is my fourth complaint because I didn’t get response of last three complaints. I ordered sandals and two t-shirts from Zara online on[protected] and i chose to pay through upi. But then, my order got cancelled because according to zara, they didn’t receive any money but on the other hand, citrus Solutions pvt ltd deducted money from my account. Now i want my refund. I haven’t gotten any reply as of yet.

Hi, i placed an online order on 21 February 2021 of Zara sandals and two Zara tshirts. I chose to pay through UPI but now there is a problem. My money is deducted by citrus Solutions pvt ltd but my order has been cancelled by Zara. I want my refund. This is my third complaint for the same order that’s cancelled. Help plz

Hi, i placed an online order of Zara sandals and two Zara tshirts. I chose to pay through UPI but now there is a problem. My money is deducted by citrus Solutions pvt ltd but it shows that payment is pending on Zara app. I got an email and sms from Zara that my payment is not done and therefore order is not properly placed. Help me plz

Hi, i placed an online order of zara sandals and t-shirts. I chose to pay the money through UPI, but now there is a problem. My money id deducted by citrus solutions pvt ltd but on zara app, it shows that money is pending.Then i got an email from zara that says that payment is pending. Help .

I made a purchase of Rs 6160/- today on 2.1.
2021 from Zara India online site using Citrus Solutions Pvt Ltd. money got debited from my account. But site showed ‘ payment Pending’ . Called their customer care and canceled the purchase. want the refund . I did not receive the refund till now. Reference no .[protected]. Need a prompt reply .

I tried placing an order on 26/11/20 from Zara and since I opted for upi citrus pay initiated in the successful deduction of ₹3528 but it was shown that Zara.com didn’t receive the amount and since ₹3528 was deducted from my ac.So I mailed [protected]@payu.in asking for an immediate refund but I was told to be contacted within 48hours but yet I’ve not been contacted since then. It will be Of great help if @citruspay resolves my issue asap. N Not ignoring that we should be informed Or contacted Within the allotted period (48hours) as informed.
Thank you

I made a Zara purchase on 26/11/20 and citruspay deducted the full amount of ₹3528 but Zara.com didn’t receive the amount. So I mailed [protected]@payu.in asking for an immediate refund but I was asked to that I will be contacted within 48hours n that my query has been forwarded to one of their support advocates but they have not contacted me. Please ensure an immediate refund.
Thank you

I ordered from online Zara app and UPI took to Citrus Solutions PVT LTD.. Payment is deducted from my account but in Zara App its showing payment pending

Hi citrus team,

Today (30th may, 2020), i tried to make comedk entrance exam payment but it got failed and amount debited from account.
It got deducted but in comedk payment page (Citrus) its showing payment failed unsuccessful.
Please let me know, when can i get money back or please confirm transaction is successful.

Transaction date - 30-may-2020
Amount - 1600
Email - [protected]@gmail.com
Mob no - [protected]
Bank - idfc first bank
Upi id - [protected]@ybl
Card no - [protected]

I have paid my comedk application fee but it was unsuccessful and my balance got deduced 1600 (UPI Ref no[protected]
so please help me.

Sir I have made a payment through citrus solutions Pvt Ltd of amount 211 for sun direct monthly recharge but the amount has not reached sun direct this payment is made through Google pay UPI please give me the details or please refund the money

UPI Transaction ID.[protected]
[protected]@axibank

Google transaction ID is
CICAgKCqve7STQ

PLEASE HELP ME

I had booked for a new hathway connection through one sudhakar m. No. [protected]. He had sent me a link and i have made the online payment from my bank account vide upi transaction id no.[protected] on 1st april 2019.

In my bank account this sum of rs. 3, 179=00 is debited instantly at 10-15 pm.

Now the hathway people are saying that, they have not received the payment so they are not going to connect the net connections.

Would you be kind enough to atleast let me know the status of this payment, as i have been repeatedly trying to call your customer care no.[protected] but so unfortunate that, even there is no one to lift the call.

Its more than 10 days past the payment and no response form any one.

You can call me on [protected].