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Crossbeat Complaints & Reviews

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Sejal.patel05
from Surat, Gujarat
Dec 23, 2022
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Not replacment or repair my smart watch

Address:B1-802 , AVADH COPPER STONE, NEAR AVADH CLUB, SURAT AIRPORT ROAD, SURAT 396007
Website:crossbeats.com/pages/contact-us

I have sent my smartwatch repair or replace which is under warranty and they denied repairing and replace. request you to look in the matter and do the needful...
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saandgp
from Banda, Maharashtra
Aug 7, 2022
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Product Refund posting canceling

Address:Ground Floor, Brigade Tower, 135, Brigade Rd, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560025
Website:crossbeats.com

Hi Team,

I ordered one product from their official website and I had to cancel the order. Their product is delivered back to their warehouse. But they are not refunding back. I have reached out multiple times to their customer support but did not get help.

As I can see a lot of complaints on this portal so I can say I am not the only one who is facing this problem. Please have a look at this.

OrderId:...
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s1s
from New Delhi, Delhi
Sep 17, 2021
Sep 23, 2021
This thread was updated on Sep 23, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Smart watch crossbeat ignite s 3

Address:crossbeat watch company
Website:www.crossbeats.com

Order id 58337 sir maine 31aug time 18.40.04 ko order place kiya and mujhe second 2 sept ko received ho first day se hi mujhe is watch main problem thi jo main ne crossbeat customer care pe complaint ki mujhe kaha gay ap humko mail karo inki mail id hai [protected]@crossbeats.com maine inko 100 time mail kiya per mujhe har bar ek hi replay aata hai ki are repr resentative replay next 72 hours dear sir mujhe 3 sep se 17 sep tak koi respose nahi...
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saket sovan
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No Refund Issued

Address:CrossBeat
Website:crossbeats.com

I ordered a CrossBeat smartwatch from the CrossBeat official website.
https://crossbeats.com/

I paid Rs 4084 for the smartwatch.Later I realise the watch is available at lower price.

I connected customer care to cancel my other so that I can reorder with lower price.

Customer care asked not to cancel the order, Instead they will refund Rs 779 after order is delivered. I agreed.
br...
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