Dell Laptop Complaints & Reviews

Purchase details -
Date : 29/09/2021
location: pune
store: laptech soutions pvt ltd, shop no. 7, 8 premier plaza, old mumbai-pune highway, chinchwad, pune 411018
invoice number: LSPL-1106

Asset Details -
Service Tag: 4PL88F3

Issues -
I have been facing the following issues since the purchase of laptop:
1)Your device ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you.
2)Updating your firmware, updating system bios.
3)alert tpm device is not detected.
4)Screen freezes (entire screen freezes and this is not due to some specific app or function).

Previously the laptech (store from where we purchased our laptop) service center assistant has reinstalled OS twice but it still didn't solve the problems.

I had registered a complaint (Case Number:[protected] on 9th november 2021 but the problem still continues.

Dell customer service is very bad and they are not respons my complaints i'll called one month's but everybody are really irresponsible and behaviour is very bad with customer but dell customer service is very poor i am very disappointed dell company,, i was called one month's, but they are very irresponsible,, so i am very upset with my laptop, i requested please action my complaints, my laptop dell i3, 7gen - service code [protected]

Re: Service Request#[protected]
People
Benukar Biswas
Today at 18:10
To
H_BHATIA

Message body


Dr Mr Bhatia
Hope you are feeling the agony and pain, I am going through for brand new laptop, getting problem of very slow speed, noise and touch screen sense problem of the machine made in China.
Please stop mockery in the name of technical support and non...

Dear sir i purchase a laptop of dell company (Specification :latitutde /e6410) in march 2017my warranty id is amc2ya9700), it is in under warrenty period and having power on issue. Sir i talked support. Dell.com they said its warrenty expired on 2014 so they said i discussed with you about this, but as i purchase this from you on 24 march 2017 and not working properly and this product is under warrent so do something to sort out my problem.

I am complaining you from 6th feb for updating my warranty period of my laptop, till now you are not able to send the resolution. I complained via email and phone calls so many times. But now l can't give u more time . Now l just want my money refund till 10th march otherwise l am going to file a case against your company. You and your company are so fraud that you have given me defective laptop with local charger.
Contact no.:[protected]
Email ld: [protected]@gmail.com
Order Id:OD[protected]

I would like to put in your notice that the laptop which i took 3 day back is not working, laptop is 3543, order [protected]. Service tag [protected], i have called the customer care number of time they say they will get back to me, but till date they have not get back to me, plz try to reply me back as soon as possible, before i took any further action

Ayesha bhandari
[protected]

I have purchased 5598 inspiron [protected] from Jina computers, Sirsa 125055 in 15.1.2016 and now since 6 days this laptop suffers serious problem of long beep continuous for 8 times throughout a day when I closed its battery i.e. laptop shown 100% charged and when I used to close its charging then continuous giving long beep for 8 time continuous and after some gap it again gives beep 8 times and it continues for whole of day since 6 days. I have made complaint to Jina Computers and even on [protected] on 11.5.2016 and today on 12.5.2016 on [protected] and I have been given assurance by company to remove defects of laptop immediately. Please take necessary action in the matter. Thanking you,
Mohinder paul chugh 91 New Housing Board Colony, Barnala Road, Sirsa.[protected]. e_mail: [protected]@gmail.com.

i had taken dell laptop from ur thane showroom at shreejivilla they r not responding proparly to us they told me that i[censored] want to complaint then u can to anybody . i had taken laptop when ur diwali sceem was started from that day they had not given me my sceem . every time they r telling u will recive soon . and another complaint is of proseser in laptop it is very slow. so i request u to pl help me. otherwise i had to take another action.

Sir, i have purchased a laptop from dell and the laptop was having problem every other day it has been a year now exactly and since january i am facing some problem or the other . i have visited to the service centre in the last two months around 7 times and now lost my patience sir, when asked for replacement they say nothing is wrong we are unable to figure out the exact problem and so it cannot be replaced. my laptop stops functioning and powers off all of a sudden and i am unable to complete my works due to it pls help me with it sir. i still have my warranty