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Dna Infotel Complaints & Reviews

N
Nil8270
Apr 7, 2022
Apr 7, 2022
This thread was updated on Apr 7, 2022
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Internet service provider

Address:virar east
Website:www.dnainfotel.com

Worst internet service...It always frequently gone and frequently speed is very slow. If make a complaint regarding not working than they close ticket directly without informing customer, as per them if net showing working on their system that means net is working, not necessary to call customer and confirm. If make complaint regarding slow browsing then it will take 3-4 days for resolution and never get call for service. Mail service is...
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N
nanayadav
from Ghumarwin, Himachal Pradesh
Aug 18, 2021
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Slow browsing probleme

Last 10 days i have face slow browsing probleme so do the needful....
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Pradipta Basu
from Vasai-Virar, Maharashtra
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Bad service

Website:www.dnainfotel.com

The worse ISP I have seen till now even not worth of giving 1 star hope i could able to give 0 star to them. Speedwise good but the service they provide is not worth at all. For a 5 min work they will take atleast 5 days to solve your problem and will only say one thing we dont have mens to operate when you will visit their office, than why they have opened a company better close it if they dont have mens. Every week there will be some or...
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nanayadav
from Ghumarwin, Himachal Pradesh
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Net issue

Internet not working last one hour please do the needful...
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N
nanayadav
from Ghumarwin, Himachal Pradesh
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Internet down

Internet not working last one hours please do the needful...
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D
Dilip Bisht
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No customer care.. pathetic service

Address:Virar west, maharashtra , india
Website:www.dnainfotel.com

My2nd email and I might have called 100 time to DNA but no clue on what's happening.customer care numbers are not reachable calls get disconnect automatically when you try to reach them.
Almost a week now and my work is getting too much affected now.
I would have understood if I would have got a understanding from you that it might take a weeks time . I would have taken appropriate measures or moved to a better place for work...
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N
nanayadav
from Ghumarwin, Himachal Pradesh
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Net connection interrupted

Internet connecation not working last three days please resole urgently...
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N
nanayadav
from Ghumarwin, Himachal Pradesh
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No Connection

Net not working from monday so please check in your end & help me...
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N
nanayadav
from Ghumarwin, Himachal Pradesh
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Net not working

Today morrining net not working...
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nanayadav
from Ghumarwin, Himachal Pradesh
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Net down

Respected sir,

Internet Not Working To Last 2 Hour Please Do The Needful....
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S
Shriya Sakpal
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Internet issues

Address:Virr
Website:www.dna.infotel.com

Every 3 days I have raise a complaint about my Internet going off and it won't be back before 10-12 hours. What is the use of paying amount... Looking at the situation outside we all have been bound to work at home and this disconnection limits every work in most annoying way...
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N
nanayadav
from Ghumarwin, Himachal Pradesh
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Internet not working

Sir intermet not working todays please do asap...
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N
nanayadav
from Ghumarwin, Himachal Pradesh
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Net connection not working

Address:201,Vasant Madhukar Nivas,2nd Floor,, Narangi Road,Near Ganpati Mandir, Virar East.

Net not working...
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nanayadav
from Ghumarwin, Himachal Pradesh
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Internet down

Address:201,Vasant Madhukar Nivas,2nd Floor,, Narangi Road,Near Ganpati Mandir, Virar East.

Internet not working form 06.02.2021 to till please take action give me result sir....
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nanayadav
from Ghumarwin, Himachal Pradesh
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Internet not working

Address:201,Vasant Madhukar Nivas,2nd Floor,, Narangi Road,Near Ganpati Mandir, Virar East.

Net not connected...
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N
nanayadav
from Ghumarwin, Himachal Pradesh
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Net connection

Address:201,Vasant Madhukar Nivas,2nd Floor,, Narangi Road,Near Ganpati Mandir, Virar East.
Website:dna

Internet not working...
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N
nidhiniwate
from Vasai-Virar, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

New connection

Website:www.dnainfotel.com

Representative of DNA infotel network demanding police verification dont know the purpose for the same and saying that it will take 14-15 days for new connection.
Just wanted a new connection or connection transfer to new house with immediate effect as work from home is going on and cant afford to wait for 15 days
Is this the time taken for new connection? or that reprenstative is bullying us

username : yogesh_niwatebr...
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M
ManjuMishra15
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Internet service

Address:3rd Floor, Icchapurti Sai building, Gaothan Rd, next to Sai Baba Mandir, Virar West, Virar, Maharashtra 401303
Website:www.dnainfotel.com

Horrible experience. My internet is not working for almost 10 days these people don't care to help. Customer care always keep me on hold for almost an hour and many times i have to call 3- 4 times a day to talk to customer care. Even after 10 days of my complaint they are not doing anything to help us. Customers care people have no idea when my problem will be resolved. Every time when i call them they just say it takes 4-5 days to resolve....
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R
Rajeshkumar Panicker
from Powai, Maharashtra
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very urgent - not getting network for last 3 weeks. mob: 7208491470

I am not getting network for last three weeks. I already paid the due amount for three months. During the lock down period, for one month there was no connection even if we paid the money. Now also even after requesting many times, we are not getting the service. We are in need of connection, as the on line classes are going on. We tried many times to get in touch with you through phone, email and direct contact in nallasopara office, but...
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M
Mohd azhad shaikh
from Mumbai, Maharashtra
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service

Address:3rd Floor, Icchapurti Sai, Near Sai Baba Mandir, Station Road, Virar West, Thane, Maharashtra 401303, Thane, Maharashtra, 401209
Website:www.dnainfotel.com

Hi,

Name: aalam khan

This company gives the worst service to the customers and they always have down time. Even after submitting a complaint they take weeks to resolve the issue. They don't even compensate for the problem customers face. I want a compensation for the complete month as they always have a down time specifically on week offs although i have rotational week offs...
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K
Kiran Tandel
from Vasai-Virar, Maharashtra
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expiry date of monthly rental plan changes.

Address:Thane, Maharashtra, 401305

My usere id is "kirant" and i am using monthly rental plan "infy1mbpsmultd" having monthly rent of rs.531/-. The expiry date of this plan is reducing. When i renewed this plan in august 2017, the expiry date of plane was 27th september 2017. While in september 2019, the expiry date is mentioned as 17th october 2019.
Kindly give the reason for the same....
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M
Mkthakur95
from Vasai-Virar, Maharashtra
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very bad service from dna infotel

Address:Thane, Maharashtra, 401209
Website:www.dnainfotel.com

This is very bad internet service provider my user ID is mahesh_thakur as I am facing every issue that internet is not working once time come for plan renewal then they call us even when I complain engineer visit after many days then doing something and tell us that it is working after that again it was not working totally my whole month wasted without internet take a serious action against DNA else give me permanently solution I am not satisfied...
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S
shwetajha06
from Pune, Maharashtra
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they don't provide good service

Internet provide nahi karte hai roz roz ka ek he baat bolte hai enginers visit karenge aapke ghar pe. Lekin koi engineers nahi aate hai morning mai customer care ko call karo to bolte hai area issue hai isliye hum individual engineers aapke ghar pe nahi visit karwa sakte. Uske baad net aata hai 6:30 ya 7 pm tak uske baad jaise he 8pm hota hai net itna slow ho jata hai ki gmail tak open nahi hota. Fir customer care ko call karo to bolte hai...
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A
Ankita Kaushal
from Pune, Maharashtra
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this company is a big scam

Address:401209
Website:www.dnainfotel.com

This company is a fraud my username is sanjaykumar_1 my connection got stopped on18th december and i did a complaint on 19th december early morning 2:40 am then they told the issue will be resolved in 24working hours and as they said they did not resolved my problem in 24working hours and then after 2days a technician came and then he told me that there is a power backup issue and he will get it fixed by evening but he lied and never came...
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T
Tripathi Shruti
from Mumbai, Maharashtra
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no response from dna infotel

Address:Thane, Maharashtra, 401209
Website:DNA Infotel

Dear team,
I'm using dna infotel from last 9 month but this company not provide proper service to client my internet connection was not working from 6th oct and i was register complain on 10th oct but no response from dna saying same thing ur internet will active withing 2 days 2days.
I'm calling to customer support after every two but they saying same thing every time ur internet will active withing 2 days but no one come...
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A
akshay19902013
from Vasai-Virar, Maharashtra
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Cheating by showing wrong plans

Address:401303
Website:www.dnainfotel.com

My internet speed is 1mbps @ 2mbps moon walker plan i should get 128kb downloading spped (1mbps) & 250kb downloading speed (2mbps) but getting 100kb @ 200kb total 80kb is lost per day. I had paid 6318rs for one year plan. I was geeting proper 1mbps @ 2mbps speedtill jna 2017 but from february it started this problem i had registerd the complaint but they are saying u are getting proper speed as menstion....
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A
Abhijeet Borde
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Issue with internet providers

Address:Thane, Maharashtra, 411303
Website:www.dnainfotel.com

Hello there

i am a handicapped due to car accident and not able to travel everyday and facing problem so the company helped me to work from home i took net connection from DNA in virar mumbai and they are not at all looking in to the complain what i am facing as my internet is not working and everyday i am complaining for the same i requested them many i can not travel to the office also and fight for the same as my accident...
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TejasParekh
from Vasai-Virar, Maharashtra
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Poor customer service

DNA infotel's internet connection is poor, no denying that. But what is more frustrating, their poor customer service. They tend to provide so called features for logging complaints but they hardly care about customer's troubles. They provide whatsapp feature to log complaint but hardly pay any attention to that. Their customer care numbers are either busy, or switched off. They provide android application to raise complaint but they close...
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Ajay Khedekar (Ajonverge)
from Vasai-Virar, Maharashtra
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No service after connection.

Address:Thane, Maharashtra

I subscribed to Rs. 6019 6 month Moonwalker 1024kbps/2048kbps day/night plan in Virar East from DNA Infotel on 6th June 2015. After 3 days the connection was activated by the engineer. It only worked for the next 24 hours.Since that day I have called DNA Infotel on their toll free [protected] at least 2-3 times every day. I hv sent them numerous whatsapp msgs. I hv visited their virar west office twice physically. And Im still without internet....
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P
pradeep1995
from Vasai-Virar, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

for taking 3 days extra behalf of not working internet that days

Address:Thane, Maharashtra

dear sir, my user id is pradeep_y . my internet is not work at 7/12/14 and my complain no. is 204872. Another day is 19/12/14 and 20/12/14 complain no. is 208851. because of this three days my internet is not worked due to your problem on server i want three more days on my pack. thank you....
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