Dot & Key Complaints & Reviews

I ordered Dot & Key Vitamin C + E Sunscreen (50 gm) for ₹446, but I received only a 35 gm pack.

I raised multiple complaints via email to [protected]@dotandkey.com. Each time I received only standard “we're sorry” responses. No action was taken, no refund or replacement was provided, and they never gave me any complaint ID.

I’m requesting either a replacement with the correct 50 gm product or a full refund.

Attached are:
– Invoice
– Product photo (showing 35 gm pack)
– Email screenshots as proof

I recently ordered some products from the brand but they didn't shipped my order so I cancelled my order but they didn't respond nor refund my money back