Drinkprime Complaints & Reviews

I have been using Drinkprime water purifier for 2-3 years and as i was having customer service issues. I have asked them to disconnect and uninstall the device in March 2023. However as i was out of station i told them to collect when am back to Bangalore. Upon my return in June they picked the device and now not willing to give my security deposit of 1500 back stating that I didnt recharge .. This company is big Fraud and cheat. They dont...

I would like to raise my consern regarding Drinkrime RO rental plan. After completing a year at 499/month i renewed the plan on receiving a call from the service provider to continue.. later i received the notification stating the management has decided to change the plan to 499/28days.
The terms of renewal was 499/month hence the company is obliged to continue the same for one year as promised
I think this is clear case of...

Ticket No. 731764

Am a regular user of Drink Prime from past years, this is to inform Drink Prime Purifier at my home is not working since 23 Feb 2023.
I called customer care several times but always CCM's are busy. Finally 1 person calls & convinces but after that till today no call from anyone.
The worst thing is not even a single time customer care dept. picks up the call or bothers to revert back.

Can someone please reach out as matter o[censored]rgency. It's been a week but still no resolution for the problem we are facing. Seriously this is really very bad service. I don't understand why it's taking so long to get this resolved. The subscription has been extended, advance rental has been paid and today 499 INR was deducted but still the device is not working. Is this the service you provide to your customers of drink prime?

This is one of the nonsense products that I have opted for.

First of all, their application does not work for the iPhone ( iOS ). It has been 3 days that I have recharged for and water is not getting dispensed from the device.

We have a small kid at home and we need to get water from outside sources due to the device not working.

Since the last 3 days this app has been Syncing in progress. B### product.br...

We are using a water purifier called drink prime, I am facing trouble with my refund. Its been approximately over 3 months but they have been making excuses after excuses that we will send the money but nobody want to take charge over it. We have requested or asked several times still they are hanging us dry with silly excuses. Nobody is there to listen or help . I want my money back ASAP. Kindly help me with this.

Been using your service since 8-9 months. Firstly don't understand why your app doesn't let users change the plan. I have to reach out to customer service, the customer service has a work time. If I am at work and the instrument doesn't disperse water, I have to go home and only then recharge as it needs to be synced using Bluetooth, which means my family cannot drink water even if I recharge from my office. You want the users to reach out...

I an attaching herewith the chat which I had with Drink prime Customer service team..Attached here with the complete chat for your reference [10/05, 17:05] Surya: Dear surya ., We have recorded your query with ticket number 408328. Please track the ticket status using DrinkPrime Mobile App. Thank you. Team DrinkPrime.
[10/05, 17:05] Surya: Water is stopped since evening though I have sufficient balance in my acct. Plz let me know why. If there is any problem plz fix it immediately. Very urgent
[10/05, 17:05] Surya: We are away now. We will respond to your message as soon as we are back.
Our working hours are 10:00 AM to 8:00 PM
[10/05, 17:05] Surya: Any update on my compliant y day... Need urgent help. Since I bought the bottle water outside uy day night. Plz send yr tr ch guy immediately.
[10/05, 17:05] Surya: Even though I have mentioned that it is very urgent. No one is bothering to attend my complaint.
[10/05, 17:05] Surya: Any update...
[10/05, 17:05] Surya: Why you people noot responding my queries
[10/05, 17:05] Surya: No call from yr end till now. Good customer device😇👌👌
[10/05, 17:05] Surya: One of our support executives will connect with you shortly.
[10/05, 17:05] Surya: It is not fair not solving the customer issues.
[10/05, 17:05] Surya: Welcome to DrinkPrime, India's no.1 Water Purifier on Subscription. This is Shree
[10/05, 17:05] Surya: I am going to escalate this to ur higher ups ss u are not solving the problems despite of my repeated calls and yr false promises.
[10/05, 17:05] Surya: Are you still there? We are waiting to hear from you.
[10/05, 17:05] Surya: We are away now. We will respond to your message as soon as we are back.
Our working hours are 10:00 AM to 8:00 PM
[10/05, 17:05] Surya: Call me now
[10/05, 17:05] Surya: Yes
[10/05, 17:05] Surya: Sorry for the inconvenience caused to you.
[10/05, 17:05] Surya: Is the device is working after the sync?
[10/05, 17:05] Surya: This is a chat support, please call on [protected] as we have started incoming facility/ you can also mention your query or concern here
[10/05, 17:05] Surya: Only recorded messsge
[10/05, 17:05] Surya: But you have to pick the call😀😀
[10/05, 17:05] Surya: Calling now
[10/05, 17:05] Surya: This is chat support.
[10/05, 17:05] Surya: Plz give yr team leader number
[10/05, 17:05] Surya: Then who will take call. I sm trying the given number for the last 3 days no one is picking the call
[10/05, 17:05] Surya: Or put him on line
[10/05, 17:05] Surya: Our support team will receive the call, please try the same number.
[10/05, 17:05] Surya: If yr team did not take any action plz send yr tech to take back the machine. I don't want ur service.
[10/05, 17:05] Surya: One of yr team member confirmed that some one will call me soom y day noon at 1.30 pm but no call till now
[10/05, 17:05] Surya: Keep trying for the last 3 days
[10/05, 17:05] Surya: I got this txt y day afternoon at 1.30 pm
[10/05, 17:05] Surya: After seeing yr service for the last one month how can i refer it to my friends and relatives?
[10/05, 17:05] Surya: I am fedup with yr service
[10/05, 17:05] Surya: Ok, sorry for the inconvenience caused to you.
[10/05, 17:05] Surya: You get a call from team soon.
[10/05, 17:05] Surya: I inform the concern team to contact you.
[10/05, 17:05] Surya: Still I am on yr call only. But it is on Q
[10/05, 17:05] Surya: You get a call from our team side.
[10/05, 17:05] Surya: Fedup
[10/05, 17:05] Surya: I can understand your concern, please wait you get a call back soon.
[10/05, 17:05] Surya: No call reced from yr team till now
[10/05, 17:05] Surya: I am disconnecting my call
[10/05, 17:05] Surya: I have other meetings now
[10/05, 17:05] Surya: Not yet reced any call from yr team. Good customer service. Keep it up
[10/05, 17:05] Surya: Pls send yr tech guy to remove the machine from home home and return the deposit amt

Hope that you will understand my concern.

Surya

On Tue, 10 May 2022, 17:10 Suriyanarayanan Krishnamoorthy, wrote:
Despite of my repeated requests you are not taking any action against the tkt raised 4 days back. How can we survie without water. You people are giving false promises while taking the connection. Mine is just 1.5 months old. Within that I faced lot of problems and yr CS team is behaving like a Government office and more over I am unable to escalate this to Your Senors too. For each and every thing i need to call yr CS team. That tean is always busy. If I contact through whatsup they are telling you will get a call from our CS team. I have attached here with the chat description for your reference. Plz have a look if you have time. Under this circumstances I cannot continue yr relation ship With you.

Hence I have decided to disconnect the service with you and return my Deposit immediately

Surya

On Mon, 9 May 2022, 13:53 Suriyanarayanan Krishnamoorthy, wrote:
Attatached the screen shot for tracking the tkt no 408328 which was raised y day

On Mon, 9 May 2022, 13:47 Suriyanarayanan Krishnamoorthy, wrote:
Any updates? If you have not responded I shall have to disconnect ur connection. This is very serous issue. You people are sitting on my tkt without tracking the tkt. Even this tkt not able to see in yr apps.

Surya

On Mon, 9 May 2022, 12:25 Suriyanarayanan Krishnamoorthy, wrote:
Any update

On Sun, 8 May 2022, 20:20 DrinkPrime, wrote:
Hi surya,

Thank you for reaching out to us. We have received your request at DrinkPrime. The reference ticket ID for your request is 408328

Our Prime Support will get back to you within 4-6 business hours. If your request needs immediate attention please chat with us on Whatsapp here: https://wa.me/[protected]

We are available every day between 09:00 AM – 9:00 PM.

Please note that our WhatsApp number is not open for any incoming calls.

Thanks,
Team DrinkPrime