Factory Outlet Complaints & Reviews

I have contacted the seller through OLX for a refrigerator on 11th June 2022. However he delivered the refrigerator within 2 days. The delivery boy told us not to start the fridge within 3 hours because some jerking happened while shipping so we did the same. We started the fridge but it was not cooling at all. We left the fridge ON for 4-5 hours but still no cooling happened. Then I called them about the issue and they were not getting convinced initially that the fridge is not working and asked me to wait for 1 more to check the same. Next day I called them that it is not cooling at all as they said 1 year warranty & free service (Written in the bill as well). They gave me a complaint number as well (98005) and said that the technician will come within 72 hours. But till date he did not come for the servicing. They took 6500 rupees from me for that not working fridge. Daily I use to call him 15-20 times to check if they are coming or not. Either they do not pickup the call or they have some reason for unable to come for service. I am literally frustrated with this fridge and don't know what to do and where to go for this issue.
I hereby complain against "Factory Outlet" and attach the bill which I have received from them at the time of delivery.
Shop name : Factory Outlet
Address : Shop number 4, Basement shop, Shampur main road, Ambedkar Medical college, Bangalore - 560045.
Another address which I get to know over phone: Lingaraj puram, Beside Sundar hospital, Near Manahi school, Bangalore

Sir i buy a shirt from pickrr

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Three combo sirt ki jagah only two aaye or vo bhi company ki pasnd ke। Mene jo order kiya tha। Vo to aya nhi kuch to bhi bol diya