Ftd Travels Complaints & Reviews

I had booked 3 flight tickets from ftd travels but later due to some reason i had to cancel the tickets. I had cancelled the tickets on 13/03/23, and till date 6/05/23 i have not received the refund. When i tried to contact ftd travels regarding the same their complaint department is saying they have not received the refund from the airline yet, whereas when i contacted the airline (vistara air) and inquired about the refund they informed me that the refund has been processed from their end long ago.

I don't understand why ftd travels is doing this.

I have booked the online air ticket on 5th Oct 2016 and afterwards for some reasons cancelled it immediately on the same day. I have been supposed to ensure by FTD Travels that I will get the refunded money in the next two-three days. But still on this date of 26.11.16, I have not received any amount of money.
The cancellation is made before departure of passenger.
Details:
Confirmation id: BET[protected]
Booking Date: Wed; 05.10.16
issuing time 17:47

FTD Travel:
Shubh Mani Solutions Pvt Ltd.
H 604, ETA Garden Tank Bund Road, Banglore, India,
http://www.ftd.travel
+[protected]

Flight Details:
9W427; Goa to Mumbai; on date 10.10.16,
Passenger Name: Mr. Suresh Shatri,
Airlines PNR: VYQPSN
Ticket No.[protected]/1/1
Fare: 3366

Cancellation Penalty: Rs.1838/-
Refund Amount:[protected]=1528