Genius Attestation Complaints & Reviews

Hi Good Day,

I have applied PCC for Kuwait from Pakistan from the genius attestation co. From there dubai office after taking the payment which AED 1750 which i have transfered on highest rate of the world they are not replying me i tried to contact but it is useless you are kindly requested to help me
Thanks

Hi,

This company is big time FRAUD. I contacted them in regards to PCC OF Qatar in there sharjha office. I received a email from salma that it will be done in 12-15 days. I needed it for immigration purpose and that is the reason i agreed to pay $800.
After 15 days they completely ignored my calls and messages. I tried calling there office and there was another one by the name Rehmat who do not know anything and asked me to wait for call from salma who actually never called me back again.
I asked for a number of manager and she gave me number of someone by the name kabir i do not even know he is manager or not as he do not even know how to talk and was so rude and unprofessional over the call.
I need my money back as there was no service provided by them infact the whole thing was traumatic and frustrating.

I have a european university certificate that i needed attested. I approached genius attestation in november & they asked me to send over a scan of my documents to see if they could attest it for me. They reviewed it and said that they could get it done, and by the end of november they picked up my documents. I paid 50% of the total fee and they told me the entire process would take approx 22 days (Which i assume is working days, so i counted on this taking approx a month, especially with christmas holidays coming up).

Mid dec i'm emailing the lady at genius attestation who arranged for the pickup, and the email bounces back saying the address doesn't exist which raises a red flag. I email multiple other addresses i can find related to them + call their dubai office, and after numerous calls i'm finally getting ahold of someone who tells me that the lady no longer works there.

I called their office again during the end of dec to check in on the process using my tracking number, and was told that the documents are in europe and that they don't have more insight than that.

2nd week of jan passes and it's now been 7 weeks of not getting any insights into when my documents will be ready. After calling the dubai office 3-4 times/day for 3 days and being promised call-backs from the correct team (Which never happened until on the 3rd day and after me following up and starting to get really frustrated), they tell me that the documents are there with them and they will be delivered to me the following day.

As promised, i get the documents delivered. To my big surprise i open the envelope and find that they have not been attested. Not a single stamp, signature... Etc. They look exactly the same as they did when i left them. I call back to their dubai office (Which is probably the 10th time this week) and ask why they're not attested. The lady on the phone then tells me that they "just found out" that they couldn't attest them... (Starting to wonder if it's a joke at this point?!). I am now requesting a refund of the 50% of the fee i've already paid, and have probably never seen an example of worse service or communication to a customer.

This whole experience has taken a lot of effort and pushing on my part, and not once during the numerous calls i've had with them following up, have i've been informed that they might not be able to attest it or that something is wrong. I am now in a situation where this document should have been handed over to my employer multiple weeks ago, and i have to restart the entire process from scratch. Overall, these guys are really a waste of everyone's time & money.

Probably the worst attestation company in uae i have ever dealt with! Bunch of scammers! Liars! They also shout at women customers (Spoke with a lot of disrespect with my sister)!! I am sooo upset by their false commitments and liars that i want to complain about them to uae police! Never ever recommended to anyone! Especially females should stay away from these hooligans!

Never give your document to this company:
I needed by son's birth certificate to get attested in the US. They said it will take 12 to 15 days, and I can track it anytime I want to know exactly where the document is. That was a lie. They disappeared for almost 3 weeks without any information, and on the third week, when I started calling the center to track my document, they were not able to tell me where it is!!! All they were able...