Godrej EON Refrigerator Complaints & Reviews

Dear Maya,

I am extremely sorry to hear about your experience and would like to take this opportunity to resolve your complaint.

Kindly provide the complaint number & your mobile number so that I can resolve your issue on priority. In case you have not lodged a complaint yet, please do so by texting ‘Hi’ to [protected] on WhatsApp or calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2xLUhEi.

Regards,
Lisa

Dear Meghnad,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complain.

Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

Regards,
Godrej Appliances Team.

Dear Meghnad,

We are still awaiting your details. Please share the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Dear Meghnad,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.

Dear jack2929,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint regarding our product/service.

Kindly provide the complaint Number & your Mobile Number so that we can resolve your issue on priority.

You can get the complaint Number by calling us on our toll free number[protected].

Regards,
Godrej Appliance Team.

Hi,


Thanks for your reply. Here are the details asked by you.

First complaint was lodged on 22/7/2014 and the complaint No. was Q[protected]. This one was lodged through mobile no [protected].


Second one was lodged on 23/8/2014 and the complaint No. was Q[protected]. This one was lodged through mobile No. [protected].


Third one was lodged on 27/8/2014 and the complaint No. was Q[protected]. This one was lodged through mobile No. [protected].


My mobile No is [protected] and the email ID :- [protected]@gmail.com


Thanks
Ajay Bhatt

Dear Jack2929,

We regret the inconvenience caused to you. We have forwarded the details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Hi singh10,

We are sorry to hear about your experience. We have received your contact details. We will resolve your issue at the earliest.

You can also call our customer care team on:-
[protected] / 1800 – 225511

Reach us at:-
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Regards,
Godrej Appliance Team.

Dear jatin gori,

We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.

We have got your contact details. Our Customer Care will contact you shortly and resolve the matter.

Sorry about the inconvenience.

If any more Queries kindly contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Dear jatin gori,

Your complaint has been closed as on September 2012

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Dear Godrej reps.

I have purchased godrej eon 230 L fridge last year ant it had broke down twice during warranty period first time it faiked due to thermostat and in second occasion its compressor conked off however you engineer responded quickly but he has advised us to use voltage stabiliser. We were using fridge of different brands since last 20 years but we never used voltage stabiliser. Againg compressor failed two days back and I need to pay the charges for service.
My question to you in mumbai when thecpower is so stable why we need to use stabiliser. Again your engineer recommend to use stabiliser when other compititors of your don't recommend

Sudhir shelar.

Dear Amit Gupta,

We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.

We have got your contact details. Our Customer Care will contact you shortly and resolve the matter.

Sorry about the inconvenience.

If any more Queries kindly contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance.

Dear Amit Gupta,

Your complaint has been closed as on June

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Godrej — non-cooling

Complaint 688619 dt.21.6.10; 690596 dt.21.6.10; 692960 dt.2.7.10 695235 dt.10.7.10 & 696925 dt.15.7.10. Pl send competent person at the earliest

Dear chandrakiran01,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Godrej Refrigerator — Very Bad smell Coming from New empty Refrigerator

Very Bad smell Coming from inside of New empty Refrigerator(20,000/-). Called helpline but no positive steps taken to resolve. They tried to replace a good part of refrigerator with bad part because of that i got new problem along with previous problem. Don't know what to do ? Please help!!

We bought Godrej Eon refrigerator 280 ltrs from Girdhar bangalore less than a year ago, On and off we are experiencing one or the other problems with the fridge, the bulb fuses, the cooling stops, the thermostat packed up, various repairs and replacements of parts, now the fridge started producing stinking odour, tired of this product, maybe the stinking odour coming from the drain pipe located concealed at the back of fridge, Appreciate if readers and/or the godrej manufacturer advise us what to do.

Dear Barindra,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Getting very bad smell from Godrej Eon. There is water droplet on the ceiling in the fridge (not the freezer on the top). Called service center many a times (toll free no). The service guy keeps telling he will come. Need solution urgently. Anything kept in the fridge is getting spoiled (food/milk/raw vegetables)

Dear sridharojha,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Dear Nitin,

We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.

We have got your contact details. Our Customer Care will contact you shortly and resolve the matter.

Sorry about the inconvenience.

If any more Queries kindly contact us at [protected]@godrej.com or call us on[protected].

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Dear Nitin,

Hope your complaint has been resolved by our Godrej team

If any more Queries kindly contact us at [protected]@godrej.com or call us on[protected].

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Godrej EON Refrigerator — ALL FOOD ITEMS GETTING ROTTEN DUE TO EXCESS ICE

Have purchased Godrej EON Refrigertor 2 and half years back.
It is giving problem fromn the day of purchase.
All Vegetables and food materials inside are covered with ICe and once it is kept outside in normal temparature , all foods/vegetables/fruits are rotten up due to excess ice water inside.
A Complain was made within 3 months of purchase, they took arround 1000/- and change some parts and insists on AMC for 1 year.
Now whenever I call they first insist immensely on AMC as if they are sure that my refrigerator will surely need repair.
Have called up sevaral times the Toll Free numbers [protected][protected][protected] but no reply.
Need your serious intervention to repair my Refrigerator or else hve to knock the door of consumer forum.

Rgds
Krishna Nandi
33 State Bank Park
P.O. Thakurpukur
Kolkata- 7000063
TEl [protected] / [protected] ( daughter)

I've sent my contact details [protected]@godrej.com oon Friday.

Dear nabanita.guha,

Your complaint has been closed as on June

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Godrej — Sub standard refrigerator

I bought a Godrej eon refrigetor in October 2007. In last 3 months, it has broken down 4 times. Sometimes the fan is not working and sometimes its the thermostat. Godrej refuses to replace it saying that they can repair but not replace it. As both me and my wife are working, it has become a real pain as everytime this happens, me or my wife has to stay back to get it repaired. As a customer, I rate godrej very low in product quality.

i buy one refrigator that compresher cut down

To
Managing Director
Godrej & Boyce Manufacturing Co.Ltd
Okhla Showroom,
Godrej Bhavan,
Mathura Road,
New Delhi-110065

Dear Sir,

Subject: Replace Defective Godrej EON 305 Litre Metalic Champion Refrigerator.

I would like to draw your kind attention to the followings for your kind and sympathetic consideration and favorable orders:-
1) I would like to state that upon my complaint to your goodself vide my email letter dt 18/03/2009, one of your representatives, Mr Sheetal visited my house on 19/03/2009 to check my refrigerator. I told him that the fridge is neither making Ice nor giving adequate cooling causing spoiling of vegetables and food items. But even before checking the fridge he started to demand service charges of Rs.350/=.I once again reiterates that the fridge had started giving trouble soon after its purchase and I had been urging the company’s agent Salesman Manoj Sahu-879 to replace the defective piece. But he did not do so and some how dragged the time of one year .I had purchased the fridge for Rs.22500/=which is not a small amount. Now this fridge has become dud for me. This was not so when Godrej had its reputed household name. Now your sellers and agents have become greedy and very lethargic providing the company a bad name. Please do not send such greedy representatives to my house who first demands money and does nothing to rectify the instruments. Such agents and representatives will definitely bring bad name to the once reputed company. I do not want to hand over the case to the consumer court or to publish stories of your company in the press and hope that defective piece will soon be replaced by your goodself.
I have now come to a conclusion that this refrigerator is having a manufacturing defect and it can never work satisfactorily and hence I can no longer keep it with me and keep facing problems every day. As such, I request your kind honour to look into the matter and either take back the product and refund the cost of the refrigerator or immediately replace it, failing which, I shall be left with no option but to file a case with the DISTRICT CONSUMER FORUM for not only refund of cost but also for the monetary compensation for unnecessary mental agony, tension and the losses that I had to suffer from the date of purchases till date.
Thanking you and looking forward for an early decision. If my request is not acceded to within 10 days from the date of receipt of this mail, the matter would be taken up with DISTRICT CONSUMER FORUM.

Yours truly,
Rajinder Paul
GH-8/179 (LIG Flats), Paschim Vihar,
New Delhi
110087
Phone: 25273874
Email:[protected]@ymail.com
Dated: 21.03.2009

Godrej Double Door fridge — Accessories eplacement

Dear Sir,
I am extremely sorry to convey that I have made complaints many time at Godrej Customer care No.[protected] with reference No 758980, Dt 09/04/09 and 762686, Dt 25/04/09 and verbal talks also.The complaint has not yet rectified.kindly arrange to rectify it immediately without any further delay.
thanks&regards
S K GARG
LUCKNOW
[protected]
[protected]

Godrej EON Refrigerator — Replacement of Shelf

I am not sure if you are the right person to address this query to, but i have exhausted all other options. I had purchased a Godrej Eon refrigerator in April 2009, immediately after that in May 09, the tray was broken, and i raised a service request for changing it. Despite my agreeing to bear the cost, it has not been changed. I have had atleast 5 different service man coming to my house looking at it and going off.

The last complaint no given by the service desk was 429611, but still it is not changed, request your intervention, as i had tremendous faith in sales and services of GODREJ, which has taken a severe beating after this experiance.

Regards

Srinivas Gade

BOOKED A GODREJ EON REFRIGERATOR ON 08.10.2009 WHICH WAS DELIVERED ON 11.10.2009. COOLING STOPPED ON 20.10.2009. TECHNICIAN REPLACES THE TIMER SWITCH AT 12 NOON ON 21.10.2009. COOLING STARTS, AT 10 PM THE ROOM IS FLOODED WITH WATER DRIPPING FROM THE REFRIGERATOR. ALSO THE GIFT OF MICROWAVE WHICH WAS PROMISED BY VIJAY SALES HAS YET TO REACH US. AFTER PAYING HARD EARNED MONEY THIS IS CAUSING ME MENTAL TORTURE . I THINK WE ALL SHOULD GO TO THE CONSUMER COURT FOR OUR PROBLEM.

godrej refrigirator GODREJ EDGE — COCROACHES ENTERING IN TO FRIDGE

i have purchased godrej edge fridge on[protected] since then cocroches are entering in to the fridge and spoiling eatables.i have submitted number of complaints till date but so far no body attended to it.please arrange to attend mechanic at the earliest.my address RAMCHANDER RAO H.No.2-9-100 SRI KRISHNA COLONY NEAR T.V.TOWER HANAMKONDA WARANGAL DIST. A.P.,

godrej frost free eon — poor quality of material

i had bought a 2 door frostfree refrig in Jan 08. Within 6 mths i had problem of the the plastics of the door handle which was broken. When i complained about it i was told that a service engineer would come and his visiting charges would be 350/- plus the cost of replacement. This is extremely exorbitant . Firstly if i pay pay more than INR 26000/- for a product i expect certain std of quality, which to my astonishment that u r using such poor quality of mtrl. i refused to pay the service charges and instead bought the plastic handle for 150/- and put it myself.

Secondly , the main door of the frig has now got problems relating to non closing of the door. Again i had to complain , and have to pay 1200/- plus 350/- for the door rubber detachable lining and service charges. i feel this is neither warranted seeing that the cost of the appliance and should not be the case that everytime something gets defective. i had gone for this product of godrej as my earlier frig gave me troublefree service for ten yrs. I am very disappointed, henceforth no product is coming to my house or any friends. For heavensake maintain quality products for such costly items.
thanks

Col Anand,Pune.

Godrej Double Door fridge — NOT GIVING COOLING

TILL RECENTLY I WAS SATISFIED WITH THE WORKING OF MY REFRIGERATOR.
FOR THE LAST ABOUT MORE THAN TWO MONTHS, MY FRIDGE IS NOT GIVING COOLING. SOME ONE GAVE ME THE MOBILE NUMBER OF AUTHORISED MECHANIC OF GODREJ IN THE AREA (MOBILE NO [protected]) & I CONTACTED HIM ON TELEPHONE FOR THE JOB.HE DEMANDED Rs 1600/- FOR THE JOB.i AGREED.HE ATTENDED TO THE FRIDGE, STARTED IT AND ASKED FOR THE FIRST INSTALLMENT OF Rs. 1000/- WHICH I (UNFORTUNATELY) PROMPTLY PAID.
THE COOLING PROBLEM OF THE FRIDGE IS AS SUCH & NO RELIEF FROM THE PROBLEM. ME & MY WIFE MUST HAVE TRIED TO CONTACT THE PERSON ON MORE THAN HUNDRED TIMES BUT HE IS NOT RESPONDING TO THE CALLS.
ANY WAY, MY COMPLAINT MAY PLEASE BE REGISTERED AFRESH WITH THE CONCERNED, WITHOUT ANY BACK REFERENCE TO THE HISTORY EXPLAINED ABOVE PLEASE.

THANKS!

NAVEEN K KAUSHAL,
KOTHI NO EB/5,HPSEB COLONY,
SUNDERNAGAR COLONY,
DISTT MANDI HIMACHAL PRADESH,174 402
MOBILE NO [protected]

Sir,
I am Harshad Malushte from Pasc Palace II, 204, Near Manek pur Talav, Vasi west. I have purchased a Godrej EON Frost Free Refrigerator double door on 31/05/2008 from Vijay Sales Thane near eternity mall. Only within a span of 24 months the refrigerator has gone out of order and the Godrej technician told that they will either replace the compressor as the problem lies with the compressor.
It is very strange that such a big company is making so sub standard quality refrigerator that the unit becomes faulty within a few months and then they refuse to replace it. It is not sure that they will be giving a new compressor also. They may even give an used compressor as spare. Also the technician told me that i will have to spare rs 2000 from my own pocket for gas and other even though the compressor is replaced. This is sheer cheating and depriving the consumer of his rights.
as the customer is suffering after spending Rs.15000/- for buying this sub standard quality product. Godrej people are equally reluctant in giving proper service. They are cheating and fooling people by selling sub standard products without proper quality check. The godrej Management should be answerable for this

Model: Godrej EON refrigerator
Date of Buy: 31/05/2008
Place: Vijay Sales, Thane
Amount: 14,590/-

its all the problem of compressor same problem with me i purchase on 03/06/2010 and problem start, i also replace fridge but that also create problem after one month now i told to company that i want refund of my money... u also do this

View all Godrej EON Refrigerator complaints
Godrej EON Refrigerator

Location: Tallagadda, hyderabad 500067, AP India

Posted:[protected] by V.Yadaiah


No cooling
Sir,
I am V.Yadaiah from Pasc Tallagadda, Hyd-67. I have purchased a Godrej EON Frost Free Refrigerator double door on 23/10/2008 from Smart care, Sec-Bad Within a span of 20 months the refrigerator has gone out of order and the Godrej technician told that Gas problem is there they filled the gas 5 times in 2 months.It is very strange that such a big company is making so sub standard quality refrigerator that the unit becomes faulty within a few months and then they refuse to replace it. It is not sure that they will be giving a new compressor also. I will have to spare rs 1250 + 300 from my own pocket for gas and other even. This is sheer cheating and depriving the consumer of his rights.
as the customer is suffering after spending Rs.14650/- for buying this sub standard quality product. Godrej people are equally reluctant in giving proper service. They are cheating and fooling people by selling sub standard products without proper quality check. The godrej Management should be answerable for this

Model: Godrej EON refrigerator
Date of Buy: 23/10/2008
Place: Smart Care, Sec-bad AP
Amount: 14, 650/-

Hi
All
I am Suman Singh Bhadoria from Bhopal.After reading above complaints it seems that Godrej has launched technically faulty refrigerator in the market by the name of Eon series as i have also bought Ion Godrej double door refrigerator in 2007 & my complaint is also same. It is not cooling. On lodging complaint in godrej they have sent a technician who changed Differential timer & i was charged Rs. 975/- as cost of repair & within one month again it is giving same problem. No cooling. Now I do not know what to do with it.
this is going to tarnish image of Godrej once the leader in refrigerators and now loosing edge over other brands. With this kind of service & products we will shift to other foreign brands.
This is my humble request from the top management of the Godrej take up this matter & do something
Model: Godrej EON refrigerator (Double door)
Date of Buy: 19/106/2007
Place: Bhopal
Amount: 13, 950/-
E-mail Id; [protected]@gmail.com

I have bought godrej double door refrigerator 5 months back. It is having cooling problem. I have contacted Godrej for replacement as gas leakage problem is perperual which I came to know when reading numerous complaints. I am ready to consent rectifing mode which they are requesting but they are not giving any gaurantee if the problem persists again within 7/8 months and when the warantee period is over. please advice.

Reliance Digital — pathetic and awful service and cheating atttitude

hi there
my name is vinay and i visited reliance digital store on 15th Sept to buy a refrigerator and a microwave oven along with my wife. we selected godrej refrigerator and a microwave and when asked about co lours available the staff told that gray is the only co lour that godrej manufactures for this model refrigerator. we believed them and paid thirty one thousand five hundred.Next day i received a refrigerator which wasn't new and was having multiple scratches on the body. later when i checked godrej website i found the model is available in 3 colors.subsequently after nearly 20 calls the technicians came and agreed to replace the unit within 24 hrs. after running around the store for over a week the store manager finally agreed either to send the color of our choice(shell wine red) or to refund the full amount in writing by 23rd sept. which of course never happened. i kept calling reliance people but they told you must speak to godrej directly and were very rude and unresponsive. how can i speak to godrej when money is charged by reliance?
subsequently when i went to store again for 6th time and waiting for over 4 hrs they told me to pay Rs 954/- more for the color that we wanted else delivery is not possible.
worst part is after spending 32000/- rupees i was not eligible for dussehra/diwali offers for which they have been advertising in every available magazine and newspaper because the offer was valid from 17th Sept. I fail to understand how can someone be so rude and unapologetic and when they have not delivered the product then how can they say that your deal was done before the offer period. The deal is not over till the customer gets his product at home.
I am appalled at the service and the cheating attitude of salespersons present at their store.Presently im still awaiting my refrigerator..........and today is 1st October
[Complaint comments] Read comments [Complaint comments]

ALLERADY GIVEN

From : U.Phanisekhar
no 189/27a
2nd cross,
Sainagar, Hubli-31
[protected]

To,
The editor,

sub:Reg the behavior Of a socalled multi chain digital store(reliance)


Sir,
I have purchased a ipod (apple) which is costing around Rs12000/- from the
above said store.Actually i want to purchase a philips 8gb. But the sales men pursuaded me
that it's aworld class (which i agree) one and with their support. Here i have to tell u one thing that to down load any song or movie to the ipod you need the support soft ware from
apple company's web site. And the sales men (Rahul)told that the software is free to down load and if any problem comes in the download you please bring a pendrive i will copy the software from our computer.I agreed for that and tried it in my computer.It's not happend.
Imedeatly i contacted rahul and again rahul said the same thing that bring a pendrive &copy.
Mean while i tried some other site(CNET)&downloaded the software.But the software not working properly.Again i notified the problem in person in the store.At the time rahul is not avilable some other person (Mahalakshmi)attended and she showed the demo how to download and use. I came back to my house and tried in my computer & it's not done .Then i contacted my service engineer .He told because of my computer's high security standard it cant be downloaded.

Again I personally gone to the store and told the problem .They are not at all responsive and stand 30 minitues infront of them.Finally Mahalakshmi came and told rahul is not atall avilable if i want the soft ware i have to pay RS83/-. For that i annoyed and i argued with them.But they are stubbornly telling what rahul told is irrelevent.I told them that
it's not a question of Rs83/- if i can spend Rs12000/- that small amount is nothing& argued
that it's matter of honuring your word. But they refused. I got angry and smashed the ipod in front of them and told that when u r not honuring u r word i wont use that & barged out of the store.

In this matter i know that i over reacted but because of their behavior. I may lost Rs12000/- but i will not compromise in such standards in my life.

Actually i dont want to tell this to any body but i clodn't bear their inadequate
behavior those 30minitues. just i want to pore my anguish.That's all.

You can't expect more from Reliance. I have gone through the same horrible experience with reliance digital at A.S.Rao Nagar, Hyderabad. They are selling only old and defective products.

And yeah..We ordered for an Eon fridge of Godrej.We were satisfied with the color Gray as it suited our Tiles' color.When it was delivered we found it damaged at the corner.However, we accepted their promise of repairing and started using it.What shocked me is that it was nt capable of converting water to ice cubes(the most important feature that people expect or use to test the fridge).Our milk and curd went sour.Now I wonder what this piece will do at the least.I have asked for a replacement.Awaiting... :)

Reliance Digital / Godrej Refrigerator — No service after sales

To whomsoever it concerns



I am a very upset customer of Reliance Digital's services at Hubli.
I had purchased a Godrej Edge Refrigirator from Reliance digital Store Vidyanagar Hubli, Karnataka and as promised by the staff at store no service of any kind is given by the company once the product is sold.
I have complained about the defecet in the Refrigirator several times on phone and also in person 3 times but till today no person has come down to provide the service and repair.
As such I would like to bring this to the notice of Godrej Co. also not to sale your products through Reliance digital Stores as they are not providing the after sales service.


Gist of my complaint: Dont purchase any products at the Reliance Digital Store as there is no after sales service

i fully agree to all the problems faced by people, coz i am 1 of them.i bought the fridge from snehanjali, neither them nor the company were ready to replace the piece when i 1st faced the problem within 2 months {in november, 2008]of my purchase date which is 29th sept.2008.the technician came and solved the problem saying there was choke in the cooling pipe.then again in mid january 2009 there was a problem of gas leak.on requesting 100's of times to replace and not to repair the piece, they still did what they wanted to do.ONE MORE REPAIR.gas problem was solved then in mid march there was toooo much of noise coming from the fridge on complaining again they came and solved but no replacement.now today is oct 30th 2009 again there is gas leak problem.god knows when this problem will be solved.my godrej eon model no.is 36DZ worth Rs.25000

Agree: I am also faceing similar kind of problem. 4months over but no solutions yet.

I have also purchased a brand new Godrej refrigerator (Model Number:GFE25TZ/2011) from NEXT showroom of Marathahalli, Bangalore.
From next day I started getting horrible bad smell without keeping anything inside. I reported to Godrej consumer care service centre and registered a complaint on January, 2012. But I am frustrated with their innovative explanations to justify that it is not a problem and you will get the same from all refrigerator.

Every time I call their customer care and they give me a new story.

I really appreciate any help or suggestions on the same.

Regards,
Barindra
P.S: Take my words; never purchase any of the Godrej Refrigerator.

Godrej Refrigerator - EON — No demonstration

We purchased theGodrej Refrigerator - EON during the last week of May, 2008. we requested for the demonstration from the company personnel, as on now also, nobody reponded our request. This truly reflect the coustomer care shown by such well branded company. Try to attend our complaint, atleast now.
Sravanthi,
w/o.Murali Krishna,
HMT Nagar,
Hyderabad,
Andhra Pradesh.

We are also facing such like problems. We purchased EON Godrej Refrigerator about 2 years ago but from the very beginning day it started giving problems like; giving sound like an airplane when compressor cuts of, handle started breaking without any mishandling, liner cracked within 6 months. We informed Godrej about these problems but they tried to satisfy us with lame excuses. For sound they said that such a big fridge gives sound like that; for poor quality of handle they said it is due to mishandling and for crack they said that this is not a crack but this is mark which looks like a crack. But they compelled us for taking an AMC @3500/- and impressed us that we should also use Godrej's Stabilizer otherwise if your fridge gets defective, we will not be held responsible for that. It shows that they were aware of the Godrej Refrigerators's common problems as a result they kept us prepared from the very beginning that if this fridge gets defective, then it will be due to our fault, not of Godrej.

As a result we are still using the same defective refrigerator and trying to contact their senior officers who are giving the same lame excuses. Govt. should made strict rules for such a cheating to protect the interests of consumers otherwise every tom, dick and harry will sell his defective and sub-standard product at a higher rate and then will disappear. Thanks. Guruvansh Singh

I bought similar eon from vijay sales it had so much sound on the ist day.I refused to accept it but Godrej and Vijay sales did not help it took me three months to convince them that there is too much sound.I was fooled by them by a sonometer which was not caliberated, vijay sales were just dumb spectators and were simply good at talking but no results.I was over chrged by vijay sales also.the price mentioned on the box was less than what they charged me for another item i bought on the same day.they agreed to refund the excess charge but only when I pointed out.finally i got free replacement of refrigerator but that replacement was of anotherr model a smaller in size than the original one.A QUITE DIFFERENT MODEL NAME THAN ONE MARKED ON THE BILL. but again there is no demo of the replacement as yet.now it is winter what will i do with this refrigerator in winter.
I am very much disappointed.I am sorry to say but vijay sales are not serious sellers selling engineering product with the help of staff who has no knowlege about the product to satisfy the costomer.
As read more comment abot eon i feel it is my mistake to buy from vijay sales and another mistake to buy eon godrej.I have a Godrej frig in my home from around 1970 but it is working very well till now.godrej has lost its image because of fauly eon.they must try to recover the image godrej had in the past.
I feel extremaly disappointed by Vijay Sales and the Godrej for buying this eon.There are lots of other problems which i need time to write and write and write but perhaps of no use because it is tiring to get justice.

Vijay Kumar Sharma
A-5 chander nagar New delhi

Hi,

I am also victim of Godrej EON Refrigerator sound pollution.

I have bought it last two months back. every day i am getting some sounds like suddenly some motor will get shutdowns and sometimes it automaticaly get kicked off. dont know why they made like that.

But, Ultimately, i dont like this product.


Thanks,
Bala.
Chennai.

The same sound problem exists in the new fridge we bought 5 months ago, the company replaced the compressor but still the dirty sound (old diesel car sound) comes from it.

Hey We too have the same Godrej eon. It makes sound like someone is weeping, sometimes it sound like 'aaaahhhhh', different sounds like we sometimes make. Previously the sound was heard only at nights and that made us scary in the beginning and then we realized it's our fride and not any other human being at night. But now the noise can be heard in the day time also. Just googled to find if this is really a defect in this model. Now its time to call the service engineers to fix it pretty soon.

same issue exists with my refrigeratow also ..

I purchased a ggorej eon a month back from Raipur Electronics, Kharagpur W/B.After a week the fridge stopped cooling and some noices started coming out, I called the customer care which is pathetic and of no use, after continous calls the technician visited and said that the compressor is dead, it need to get replace. I said no and called up the customer once again, again no proper answer and after several calls they gave me someone no by the name Puja Singh, He told me that i will get a replacement after continue calls with him, Ultimately the replacement arrived and today the technician came for the installiation, and after he went pathetic and erritating sound started coming, I don't know what to do, thinking of filing a complaint against the company tomorrow, This raipur electronics west Bengal kharagpur r selling fraud products as well as goodrej customer care and also the service is worst more than that, Do not ever buy anything thing from them, They r chors...

eon — compressor

i have purchase godrej refrigator 13/06/2008.and after one year my compresor is ont work.so i am complain 6 time in toll free number.after 6 days no engineer is come to see my freeze.

Dear Sir/Madam,

We have puschased a Godrej refrigerator (model:Godrez Pentacool) in the month of June, 2007. from one of the Dealer Sar Electronics, since we har purchased a refrigerator there was a cooling problem. from the last 20- 25 days oy refrigerator not working. We make a complaint regarding it to the Godgez service center then one of the representative visit our home and change some parts in it and still then it will not working properly then we make a complain of it then they did not take any response on it also behave rudely. sir it is a humble request to you to look upon my complaint and take some action as soon as possible.


Regards,
Nikhil Agrawal
Mathura (U.P.)
Mob:[protected]