Godrej Fridge Complaints & Reviews

We had placed a compliant 3 weeks ago with customer care but still no one has come to address the issue. The customer care executives are not responsive either. My family has been a loyal customer of Godrej but these irresponsible behaviours by the concerned team has made me realise that Godrej has lost its promise.
I would rather suggest some other company than Godrej. This is the 3rd time we are facing the issue. Completely unhappy with the pathetic after service. I have my own doubts whether someone is going heed to the customers grievances.

Sir,
I have purchased a godrej eon fridge in Bhubaneswar along with one godrej AC during the month of May, 2017. But the fridge has been out of since July 2017. But after several complaints only ones came to attend the complaint and replied that the part is not available due to GST. My purchase bill no 55193.Kindly shirt out the problems at an early date for which I shall be grateful to you.
Mb#[protected]

i bought the goorej fridge from viruthachalam ajantha elactranics, modal no. GDPV221ST on 05/2011, i am facing door is not closing, all cooling came out side, i called your service centre, but he seying 5000 thousent, but warranty periot 2014, so i request immediat your company engeeners sent me, within one months i will go to consumer court,
my mobile no. [protected].

Model No 25 AY, Godrej Refridge,Bill NO 642402,Purchased Date 21/10/11,Name : Istiak Raeen Mob No [protected]
No One has come To check as complaint has been given CSN is 856

Ms.A.SOUNDARI,
Old No.103, New No.46,
Angalamman Kovil Street,
Choolai, Chennai – 600 112
Phone : 044 – 2669 1959
Mobile: [protected]

Sirs,


I purchased directly from Godrej Boyce Mfg. Co. Ltd., a Fridge, 250 Litres Double Door. The order was booked by Salesman D.Ashok – Code No.4428. He offered that if I pay a sum of Rs.15,525/- (Rupees Fifteen Thousand Five Hundred Twenty Five Only) a new Fridge would be delivered to me on exchange of my old fridge. I agreed for the said proposal and paid a sum of Rs.500/- (Rupees Five Hundred Only) as advance on 18.06.2011.


A Fridge was delivered through vehicle bearing No.TN21AG 8451 bearing Invoice No.841/93145046 dated 14.07.2011. At the time of delivery, the said Fridge was in damaged condition. When it was pointed out to the person who delivered the said Fridge, Ashok, Salesman requested me to take delivery and informed me that after inspection by Technician, new Fridge would be delivered to me. I believed the said assurance and took delivery and paid the balance amount.

One technician by name Sayed came and inspected the Fridge. After a month of delivery changed the damaged door. The door which was replaced did not have a handle. From the date of replacement, water started leaking from the Fridge. After repeated phone calls and complaints, the said door was again replaced. But the replacement did not rectify the defect.

Since repeated complaints did not have any response, on 03.02.2012 I gave a Complaint and persisted that the said defect should be rectified immediately, failing which, I will be constrained to take appropriate proceedings. Then only a Technician by name Vijayakumar came and inspected the Fridge and informed me that the said Fridge could not be rectified and it must be replaced by a new Fridge. He talked to the concerned Manager. I also talked to Mr.Muthukumar, Service Centre Manager, Cell No.[protected] on 13.02.2012 and 14.02.2012. He requested me to bear with him for 2 days and he would come and inspect along with another Manager by name Mr.Vijayakumar and replace the defective Fridge with new one. Even though the Officials have categorically stated that the said Fridge could not be repaired, the same was not replaced.

Ironically, Mr.Ravi Bhatt, National Service Head sent a Letter stating that I have been selected as Smart Care Ace Customer with ACE No.[protected] and that their Technician would attend to my complaint within 4 hours. But I have made more than 500 calls from 14.07.2011. I belong to middle class family. The officials are treating me in an insulting way and informed me that I can do nothing to a big company like Godrej.

I issued a notice dated 16.02.2012 to Godrej & Boyce Mfg. Ltd., and their officials through my Advocate. Godrej & Boyce Mfg. Co., Ltd., Chennai and Mr.Muthukumar, Manager, Service Centre, Chennai “refused” to receive the said notice. I am sending a copy of Notice for your ready reference and for more particulars.

Please take up my grievance and fight for my right.

Our fridge was in service for many days. The person from the company saw and told the expense of of service would be Rs.2500/- . Another person from the company who comes to repair the fridge says that 'there is some compression gas problem, It would cost more money ' . This is heights of charging. The company person should have told us about this before . B cos of this , our budget is disturbed . And in addition to this , he took...

dera sir
i purchase 215ltr.ref.cold gold matrix on 15/10/2006 after 3 year this fredge is rusted.i was complain
authorised on 17/09/09. then after your service people come twis.ones they come wirh door but that door is not match.and they tell they come with proaper door but an forctunatly till they are not solve my complain.so i reqivest you to please do needfull.

Dt. 29/04/2011
To,
The Service Manager,
Godrej Products,Mumbai

Subject:- Poor Service

Sir,

We have purchased one Godrej GDE 19 DS4 fridge( Sr.[protected] from local dealer Shri. Gurukrupa Electronics & Enterprises, Kolhapur on 07/11/2010 (Bill No. 4707) considering Godrej brand name only. During the time of delivery we had notified damaged portion of packing to dealer. But dealer remarked that nothing is happened ,this is normal thing.

At the time of installation from us only, we found compressor packing base is damaged. So ,immediately informed to dealer for the same. The same time dealer assured us that he himself lock this complaint to local service dealer (Shrdhha Sales, kolhapur) & will get solve the problem.

After ,waiting response from service center, we personally visited to service center, where we have got another assurance of quick service. After 3 days , service center person just made visit to our home to look the problem & went with additional assurance of replacing the faulty part within 10-15 days. After that waiting response from response from service center again we make visit there. That time they have provided complaint no. as 834944 dt.24/11/10.

After that we have made several visits to service center , but we are getting various reasons from them for not completing this call.

Till , the time nothing is happen from them.

Hence, we have submitted the another complaint through mail ( Service Call no. 883591) . For which we have received SMS on our cell no.[protected] about your service call is completed by service center & we have not to pay anything for the same.

This is very funny thing that without taking any action on the our service call, your company is declaring such thing.

We are very unhappy about such service from reputed brand like Godrej.

For, this we need immediate & proper action from company.

Otherwise, we will free for next action .

Waiting , for your reply.

Thanking You,

Yours truly,


Pramod Pednekar ([protected])
Mail ID :- [protected]@gmail.com

On complaint a technician came and he changed 3 parts got Rs 3450 and left. Fridge didnt work as the air vent closed due to icing. second person came after 3 days and did something and collected Rs. 200. a third team came and did something and collected Rs 60.Now the company told the timer to be changed. They have changed the timer and I paid Rs. 800 for it.Complaining daily for the last 45 days.complaint no.18660 &174840 chennai.When will my fridge get repaired?

DEAR SIR,
I AM FACING A PROBLEM WITH MY GODREJ 260 L FRIDGE AFTER THE COMPRESSOR WAS CHANGED ON 8TH FEB 2009. THEREAFTER WHEN I COMPLAINED ABOUT MALFUNCTIONING I WAS CHARGED RS. 250/-GAS WAS FILLED AGAIN ON 6.3.10. THE COMPLAINT WAS NOT SOLVED SO THEY CAME TO MY HOUSEON 7.4.10 AND FILLED GAS, WHICH THEY SAID WAS LESS ON 11.4.10.THE PROBLEM IS STILL PERSISTING. THE FRIDGE STOPS FUNCTIONING FOR SOME TIME AND ICE MELTS. THE ENGINEER WHO HAS BEEN TO MY HOUSE 2 TIMES WANTS TO INSPECT THE FRIDGE WHEN THE ICE HAS MELTED. WHEN I RING UP AND COMPLAIN AT THE SERVICE CENTRE, THEY TAKE THE COMPLAINT BUT NO BODY TURNS UP. GREAT SERVICE.
NEW ALFA ELECTRO SERVICES,SHOP NO 705, BURAIL, SEC 45-C, CHANDIGARH AUTHORISED SERVICE CENTRE- CAN GODREJ DO SOMETHING OR DO I DISCARD THE FRIDGE?

S.SOOD

i'm an chennai resident purchased an godrej fridge and fully automatic washing machine in the month of feb 2010 from "SHREE AMARWATHEE ELECTRONICS" located in kolathur, chennai. Fridge was delivered without any accessories(keys and trays). on informing them regarding this they directed me to the main distributors. even main distributors dint pay attention regarding this even after several complaints (complaints nos-437676,437680 and 445561).moreover there is no proper guidance on the same. being such an reputed company i dont understand whats wrong with the customer care department.without any other way to deal with this problem, i finally decided to take help from "consumer complaints forum". i hope this will help me the way out

my fridge compressor was not working last month and my unit was under guarantee period and so they replaced an another compressor from the company. The replaced compressor had much noise and it was running constantly with out cutoff. when i asked about this they said that this is new type of compressor which will have much noise and will not cutoff. Service engg. is telling not to compliant in the office and they will check the fault but...