Hafele Complaints & Reviews

I have purchased Hafele appliances like dishwasher, refrigerator, micro oven and other appliances.
i face so many problems in these appliances. i contacted the said company through customer service numerous times but they don't care to take care my problem in hafele products....

Worst hob company Hafele...need to replace new burners every now and then...worst service...asks for advance payment of service...only after receiving advance they will initiate the procurement process...what kind of hob ...many of my known friends are struggling with hafele hob....

Bought 3 Hafele products in 2018. Microwave, Oven and Built In Refrigerator.

Happy with the first two.

The Refrigerator broke down within an year.
Customer Service was prompt. They changed the compressor since it was in warranty, I however had to pay ~16K for other parts. PCB was one of them.
Next year it broke down again. The freezer stopped working and the some parts of the fridge became frozen...

We have installed modular kitchen at our residence in October 2018 from Eurocusine ( Laxmi Home appliances) in Pune; and we chose Hafele for the same.

As per the contracted receipt that my co-sister Mrs Ashwini had carried the conversations with your support team, we are supposed to get a warranty coverage for 10 years for Hafele material.

One of the cabinets at our place is broken at the hinge and the door...

Purchased a brand new Hafele hob via reliance digital . It just has brand name but worst service and waste customer care . Hob is defected from the first day of installation . We raised complaints multiple times but all in vain . They said the very next day of installation, larger burner had pin issue .How can a new product have pin issue on the first day itself . Hafele customer care manager assured us to get the hob replaced if we face...

Bought hafele products like gas hobs oven, fridge, chimmney, dishwasher etcfor my kitchen.Since day 1 the gas hob with induction plates costing Rs 2.80 lacs, started giving us troubles..It was not working . Tried to complain the dealer which was of no use. He didn't pay any heed.
We tried to complain on customer care, after a long time of two to three months, it was repaired. We wanted a replacement because of high cost but they only...

Worst product and service provided by them. We brought almost 2-3 lakhs of the appliance from this company thought of quality would be better but they have given manufacturing defects products or low-quality products. One of item among them was a microwave, its glass got broke with normal once-twice usage per week within 8 months and they are not ready to replace or repair, telling us we have mishandled it, we need to pay for it. What logic...

√This is regarding out complaint of chimney. We had an accident in the kitchen and the flap of the Chimney fell down and broke in pieces all over the kitchen. We are not aware as to how it happened. I think we are still in warranty period. Kindly look into it. We can send the photos of the accident and luckily there is no injury to anyone but could have been serious if I was in the kitchen. We want the company to send someone or we will...

I had purchased a fafele fridge JRN750 two years back. Within 6 months I started having problems. The water dispenser stopped working and there was no cooling. The technician came and changed some part and charged me 10000. Within a month itself the same problem occurred again. The technicians kept on trying but still the problem persisted. I asked for replacement. But the did not agree. They changed almost all the parts of the fridge for...

It’s just two years since i purchased this high end fridge. Within six months i started having problems. I asked the service team for a repacement but they just changed alll the parts possible. Even after all this the fridge is still not working and they are refusing a replacement...

Hafele is worldwide famous and reputed company, so we decided to go with
Hafele. S nagold appliances for kitchen fittings and accessories. Booked order
With full payments in advance but no delivery on time. After several reminder
The delivery was made three months later. Then no installations was being done
By company. Making complaint on customer care, no response. We also mailed
To hafele head office,...

It is very clear that Hafele has double standards. One for Germany and one for India. Since installing a Hafele kitchen 20 months ago I have had the following problems which started within 3 months of installation Hob lighting system not working The hob getting rusted at different places Hinges of kitchen cupboards rusting Kitchen sink leaking from day one with water collecting at corners of the sink....