Happeasygo Complaints & Reviews

I had booked 3round trip tickets through Happyeasygo website on 20th Feb 2020. Flight was cancelled as the mail was received from airline and same was shared to them on 28th March 2020. flight details and Trip ID no. has been attached for ref. i have also contacted the airline team and the team has provided me Case ID for the same for full refund. But even after that i am receiving a mail from the Happyeasygo Team "refund is not possible". "

Dear Customer

Due to the COVID-19 pandemic, we are experiencing high call/email volumes (like all OTAs in India), which is resulting in less than ideal experience for our customers.

Kindly note that we are working as fast as we can to assist you on priority.

In this critical situation, we request travellers who do not have a trip starting the next 7 days not to panic. We are prioritizing customers with imminent travel.

Please be apprised that for any flight cancellation or reschedule, you can place online request either on HEG website or HEG mobile App.

The change penalty & HEG service fee for flight reschedule is zero. However, fare difference may apply, if any.

Thank you for your patience & understanding during these difficult times.

Happyeasygo! We are committed to serve you in better way and offer the lowest Airfare.

Customer Care"

Case id from Happyeasygo is[protected].

Denial screenshot has been attached.

I am not able to contact through phone as line is blank and not getting connected to the team.

As assured by happyeasy go team they have to revert back to mail or call back within 48Hours. It has not happened and i wanted to sue Happyeasygo team taking advantage of the Pandemic situation and looting people money. If they are conatcting me i wanted to sue them in court and make them pay penalty and make them have a value for customer .

Please do not book any tickets with happpyeasygo.com, these people show a lower charge and when you confirm the payments, they levied rs.940/- as convenience charge for 2 return tickets from delhi - nagpur - delhi. I sent the feedback asking for such a high charge and they have not bothered to reply or acknowledge this query. The govt. Has levied a max of rs.150/- per booking as convenience charge (To the best of my understanding) and these people are charging whatever they feel like. Next, we booked an international ticket on etihad airways from delhi-chicago-delh departing om 18th sept. 2019 and return on 10th march 2020, though, the airlines have confirmed that these tickets are fully refundable, but happyeasygo has mentioned that these are non refundable tickets and we will have to pay up another rs.1, 000/- to cancel the tickets.

What does happyeasygo think, they are big goons around or what! These are some scammers who are playing around by getting the search engine optimized and upon search by innocent people, they pop up and lure by offering lucrative prices. For any ticket, whether domestic or international, they tell you that these are non-refundable tickets and they will charge another set of fee to cancel the tickets.

Please help in resolving this false information being imparted by happyeasygo team and also help me in getting the highly charged convenience fee on my tickets.

Hi,
I have made my booking on 14th Dec.They had cancelled my booking stating the info in the site is showing wrong and the money will be refund in 7-14 days but still I have not received any amount to my account.I tried calling many times I didn't get any response from them.I Even written mail to them but no use.my order I'd is[protected].

Pls do the needful

I had booki, an air ticket no.098-[protected] in air india flight ai-821 for air journey from delhi to jammu on 19/03/18 vide pnr no. Hlcz4 dated 14/04/18 against ticket id [protected] in favour of shri kuldeep dhar, ig (Rt) crpf.

The above ticket was cancelled vide reference no. Bug xxcd on 16/03/18 at 1130 hrs by air india office due to postponement of tour programme. Though the 12 days have been passed but the air fare of cancelled air ticket has not been received back. Scanned copy of cancelled ticket also sent to your co office on email id : [protected]@happyeasygo.com
It is therefore requested that remaining air fare of cancelled ticket may kindly be deposited into my sbi saving account number is [protected]
Bank code no. Sbin0003939.in this connection ref our telephonic conversation of date.