HCL Complaints & Reviews

I have appended the mail that I have sent to the support. Dear Sir/Madam, I was able to get in touch with the Service center in Visakhapatnam. It is very sad to say that the issue was not resolved and they had identified the problem with the battery which as per them has only 6 months warranty.I had been to the service center after 2 months of purchase of the product with the same issue and they taught me how to charge the tab and had sent me off.The second time I went to the service station they said the issue is with the charger, they did something.But now when I connect my charger to the tab, within minutes the back panel gets overheated and I have a fear that the battery may explode.If they would have identified the issue was with the battery the first time I visited the support I could have got a replacement free of cost.Now when the warranty has expired, I had requested them for a new battery, they have informed that they do not hold the battery and the blame is on HCL as you guys do not provide spare batteries for sale.Within 8 months of purchase if I do not have the Tab for usage, I think I have wasted money on this product.Last but not least the way they treat a customer at the service center is pathetic. Any one visiting the center has to wait for atleast 30 mintues for someone to ask the purpose of visit.I have made up my mind and I am surely going to ask my friends and family members to stay away from any HCL product as the support and the product does not meet the standards as projected by HCL.From a Very Dissatisfied Customer...Senthil Kumar V[protected]

Hi, I am Raman using the airtel number [protected] post paid for last 3 years. I don't see any issues with the bills before last two months. Since last two months they added some bills on internet usage even if i not used that much amount in a day. They are earning in this cheating way from customers. There is no proper response from customer care also and they have been trained to support this company cheating. Please help me out to fix this issue.

Hi, I have lost my mobile phone, a Samsung Galaxy Grand Quattro I 8552 while travelling from Bhogal to Okhla by bus on 11 July around 9 pm. The IMEI number of the dual SIM mobile is [protected] and [protected]. The SIM number in it is [protected]. I have blocked that SIM and got a duplicate SIM by the same number. FIR number 373 has been raised by me in Police Station Hazrat Nizamuddin for this case under . IPC 1860 Section 379. Please track this mobile phone for me. Regards Usman Javeed Contact number- [protected] H-17, 2nd floor, church road, bhogal, jungpora

A complaint was registered on 14.06.2014 through Tollfree number regarding the non-working of HCL ME Laptop of Department of Posts - India. But till 20.06.214 no response from them. While we are trying to contact customer care over phone they said that an engineer will approach you very soon. This is the worst service that we had never faced.

Dear Sir, I had purchase HCL Me Tablet from Online On 19 March HCL ME CONNECT V2 WITH 2G CALLING Tablet of your company with Serial no.0813PCC2G2DIT58546 . From the very first day i had been facing Battery issue & PCB/USB issue after Some day speaker Issue.from the first week of Purchasing tab i am wondering only for the Service of tab after the service they told that it is working with the better performance but it shut down the battery and not Charging and i had not used more than 3day's and it's Charger also not Working and all the property of the Tab Battery Backup, USB port, Speaker And Charger Are Not WOrking. On dated 01-May-14, i submitted this to one of your authorised service centres located at Lucknow Place, at HCL INFO SYSTEM LTD C-150, Mani Chambar Opp.Touch, LUCKNOW Uttar Pradesh 226016 and i was told that the problem will be relosved with in 10 days from now. But I think days more than 10 have been passed and despite of several visits & telephonic request, i have not received any positive answer except that the parts are not available. Now i am frustrated from your service and request you to refund my money and i will not be compelled to kock the door of the Consumer Court

Sir My self Raj I saw a ad by snap deal for hcl tab i orderd the product and i got after few days when i opened the product it was not which i was orderd and i got a defected prodect which is not working properly so i kindly request you to exchange my prodect and give a which i required. Raj [protected]

Hello ssd I have written more than 10 emails to you for the same request. There is no response from your side. I have joined your distance education program for MBA. I would like to cancel the course and request you to refund my course fee. My enrolment number is :[protected] Name - Shyju MM Mobile - [protected]

Mother Board and Hard disc may not be functioning of HCL CPU S/NO A133AC743586WEF 02 mar 2014 complaint already registered vide complaint no-[protected] on03 mar 2014 at 10:47 hr. but unfotunately, HCL engineer did not visited our loc and without visited he has closed our complaint no.again another complaint register on 14 mar 2014 .complaint no [protected], but still 01 mar 2014, no engineer attended the complaint. your HCL computer is under warranty period. please send your engineer immediately to repair HCL computer

Sir,
With due respect I want to state that I had purchased HCL ME tablet Connect 2G via Star CJ alive on 14 Jan, 2014.Delivery was made on 21 Jan, 2014 at about 5 pm, On 22 Jan, 2014 we found that the ports of the device had a foul smell of burning & USB port was not working, On 23 Jan, 2014 we went to local care centre and asked for repair/replacement. They said that it was a DOA case & the replacement would make and asked for 15 days. Due to this we suffered a lot of inconvenience. On 15th Feb, 2014 the new tab was given to us but it was not the tab for which we made the order its HCL ME V3.Secondly, It was a dead piece and it was not working at all, So immediately we went to the customer care centre .They took the TAB and asked us to wait for 5-6 days for redressal. We have gone several times there to enquire but we get negative response.
After that we called to Star CJ alive, they transferred our call to HCL customer care they asked us to mail all essential details with scanned copy of bill and ensure us for quick response but the result is negative,
After two days they replied us for apologize and asked for few days.On 6th march, I mailed them and ask for refund and in response to that on 8th march they again apologize and asked for few days.
Now I am fully frustrated by them and finally knock the doors of consumer court.

Complaint id: [protected]
Complaint date: 29 oct 2013
Corporate Complaint.

I would like to draw the attention of authorities of hcl towards the isssue that my laptop which i bought online from mr mohit jain; official of hcl through ebay had some problm and a complaint was registered in oct and even after more than 100days it has not been repaired

I have called countless times and mailed many times to hcl officials but hcl do not seems to pay attentions towards the woes and discomfort of customers

It is not suitable for a world class company.

It was told to me that:The processor rem and motherbord were defective but the store has stillnot shipped processor to the working technitionI m facing a lot of problm without laptop

No one is providing me a final answer

If hcl cannot repair it; it should be replaced

Every one seems to b coldblooded and no one is interested in taking the customer grievance seriously

Please get it done with priority

Otherwise

Clearly state that hcl is not able to repair it and neither they will replace it so that i buy a new laptop

In the process:-

I called customer care around 40 times each time the call costs is rs 20-30 ; they say they can only update me with the present status and escalate the complaint. On multiple requests they provide me with number of area manager silajit biswas who picked my phone only once and said it would take same time.. How much time now?.. Thereafter he never pick my phone such a busy person i am really amazed!

I have mailed to hcltouch.dtlt many times only the answer come back is, "please take care of this escalation" nothing happens.

The nodal officer seems to never read the complaints as no response other than autoreply from their point of view.

To mention names of a few customer care executives:Mr Sneh Bhardwaj: said to me 2 month back that my problm will be solved in 2 more days definitely... nothing happend...

Miss Nilesh 21 days back: Spoke to Mr Lovekesh Kumar and assured my problm will be solved in 7 days.. nothing happend

Mr: Sashi: said to me one week back... my problm will be solved in 2 days... nothing happened

Miss Priya: assured me that she will arrange a call back, , , , no call back...

there are a few other people i dont remember their name... all said more days... its already 100 days!

Mr Mohit Jain at least consoled me every-time in his words but my problem is still persisting...

Please answer me if hcl will repair/replace the laptop or not...If not i should buy new one so that i should not suffer


The famous hcl advt where a person wearing hcl shirts is greeted and thanked by many seems to b a complete blasphemy by hcl ; where a company least interested in customer satisfaction is boasting of improving life of their customers!

I again repeat please state it clearly i[censored] ppl cannot do anything for a customer u can clearly say "we will not do; how hard u try" and i will buy new laptop but "please wait 2 more days" doesn't seem to fascinate me...

I m really irritated with hcl and its response to customers. If someone can provide me number of nodal officer please provide me... It would b great help from your end...

SHAME ON HCL...! CHEATER COMPANY!

Dr virender verma
Durgapur
[protected]

I had purchased my HCL Y2 tablet with lots of expectation but after 15 days it started showing problem.I gave it to the retailer for service with zerox copy of purchase sheet as he told me, after 15 to 18days later he gave it to me and said that it is ok now.But the problem was still there now it started hanging and it will get locked and wont again start until you click the reset button.I gave it for 3 to 4 times for this type of problem but it was not solved. THE HCL COMPANY IS JUST A MESS WHO SELLS HIS PRODUCT AND CANNOT FIX THE PROBLEM.I HAVE CALLED THE CUSTOMER CARE BUT THEY ALSO DID NOT HELP ME OUT OF IT.AND THE TOLL NO WHICH IS NOT IN USE. HAVE I MADE A WRONG DECISION BY SHOWING MY TRUST IN HCL. Anish Toppo +91 [protected]

Nittin Pal and Suresh Malkani both are friends, Suresh malkani (Malkani Clinic) He is a fraud Doctor has no Medical Degree & professional experience. In spite of this he is curing the patients & prescribing them Allopathic medicines. This may cause a serious health problem to the patients & can be very dangerous. We have reminded so many time. We would like to request you please take necessary action against him. Thanks Amit

its been two months now but there is no resolution. Customer care says there is nothing they can do and i was told there is no grievance cell or any appellate in Hcl infosystems
Hello,



I am addressing this to Nodal Officer or someone from grievance cell.

There is no response from hcltouch.[protected]@hcl.com, service center people says there is no update on the device.customer care says they will arrange the callback which never happened.

From 16th Oct i am waiting for my tablet. Please refer to earlier communication and revert back. Also i am requesting you to take this complaint seriously. Please don't test my level of patience. i was told by ctm care on record that Mr Bharat will call me in 24hrs. But there was no call i again contacted ctm care they said within 2 hrs i get call . All . I[censored] want ill mail you all the recording.

I am raising a case against HCL Infosystems via ICRPC. And ill seek help from the online forums.

Plz find the complaint number. [protected]
[protected]




Please revert


On Tue, Nov 26, 2013 at 12:40 PM, Sachin Chhetri <[protected]@mojosense.com> wrote:
Hello, As per the earlier communication i was suppose to get the call from your team within 24 hrs, And i request you to kindly refund me my money because i dont wanna wait more 10 or 15 days, I have submitted my tablet on 16th oct and after your team is coming up with the different excuse every time. I was told many things and many commitment were made earlier. Now its enough. Forget about ten days, I cant wait for more 3 days. PLEASE REFUND THE AMOUNT. I have got some other work as well. and please find the attached file for the yesterday's conversation with Mr. Bharat.

Thanks and Regards
Sachin Chhetri


On Tue, Nov 26, 2013 at 12:23 PM, RegTouch <hcltouch.[protected]@hcl.com> wrote:
Dear Mr. Chhetri,

We sincerely apologies for the inconvenience caused to you due to the delay in offering replacement.

We would like to update you that this delay occurred due to certain uncontrollable circumstances however our concerned team is working for the quick delivery of the product. We would hence request you to allow us 10-15 working days more in order to resolve the matter. We shall get in touch with you once the products are dispatched from our Head Office and the unit is ready to be collected from service centre.


Please revert with your consent and suitability to wait regarding the above time taken from our end. In the meantime we would like to thank you in anticipation of your continued patience and co-operation, and to assure you of our best intention at all times.


Regards,
Geetesh
HCL Infosystems Ltd.,
D-233, Sector-63, Noida-201301
Visit us at: www.hclsupportservice.com
Email: hcltouch.[protected]@hcl.com
Contact No:[protected] /[protected]
SMS at: +91-[protected] <Touch> <Machine Serial #> <Query>

Technology that touches lives TM

From: Sachin Chhetri [mailto:[protected]@mojosense.com]
Sent: November 25, 2013 3:04 PM
To: hcltouch
Cc: [protected]@hcl.com
Subject: Fwd: Final Complaint for my complaint

Hello Sir/Ma'am,


Can You Please help me with the status of my tablet? Job sheet service req number is [protected] and ctm care says
[protected]. The tab has gone for replacement long time back. None of the executives and senior officials has given me proper update, everytime i call ctm care or service simply they postpone the dates. This had happened multiple times.

I have submitted tab on 16th oct 2013. will appreciate if you can enlighten me with new updates.


Thanks and Regards

[protected] Forwarded message[protected]
From: Sachin Chhetri <[protected]@mojosense.com>
Date: Thu, Nov 14, 2013 at 9:26 AM
Subject: Re: Final Complaint for my complaint
To: hcltouch <hcltouch.[protected]@hcl.com>
Cc: [protected]@gmail.com


hello, I have already waited such a long time for my tab to get
repaired..now when my tab replacement action is initiated, again your
representatives are askin me to wait till 21st nov. plz try to
understand i m travelling out of twn on tuesday and i would like to
carry my me tab with me..so plz try and deliver the device by
monday..this is a humble request. No matter how bad expericences i
faced earlier dealing with you, i[censored] will deliver de device on
time..ill think like there are few people in your organsation who
really care for customer and understand their problems..


thanks and regards
sachin


On 11/13/13, Sachin Chhetri <[protected]@mojosense.com> wrote:
> hi, this is to inform you that i have submitted the box along with all
> the accesories in the service center.plz do the needful.
>
> On 11/12/13, Sachin Chhetri <[protected]@mojosense.com> wrote:
>> Thank you. I will deposit the box and other accesories today itself.
>> Kinldy
>> let me know how will it take for the replacement. BBecause i will
>> travelling out of town soon for some business deals. It would be gr8 if
>> ill
>> get tablet prior my trip as it will help me for the presentation and all.
>>
>> Thanks and Regards
>> Sachin
>>
>>
>> On Tue, Nov 12, 2013 at 10:56 AM, hcltouch <hcltouch.[protected]@hcl.com> wrote:
>>
>>> Dear Mr. Chhetri,
>>>
>>>
>>>
>>> Thank for writing to HCL Touch.
>>>
>>>
>>>
>>> This is reference to your email related to tablet issue.
>>>
>>>
>>>
>>> We would like to inform you that we have initiated replacement against
>>> your tablet, kindly deposit the tablet box along with complete
>>> accessories
>>> to the service centre so they can proceed for the same. Kindly allow us
>>> few
>>> days time so we can update you on the same. We would also like to
>>> request
>>> for your kind understanding during this interim.
>>>
>>>
>>>
>>> Our primary objective is to address your concerns at the earliest and to
>>> ensure satisfaction
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Geetesh
>>> HCL Infosystems Ltd.,
>>> D-233, Sector-63, Noida-201301
>>>
>>> Visit us at: www.hclsupportservice.com
>>> Email: hcltouch.[protected]@hcl.com
>>> Contact No:[protected] /[protected]
>>> SMS at: +91-[protected] <Touch> <Machine Serial #> <Query>
>>>
>>>
>>>
>>> *Technology that touches lives TM*
>>>
>>> *From:* Sachin Chhetri [mailto:[protected]@mojosense.com]
>>> *Sent:* November 11, 2013 4:53 PM
>>> *To:* hcltouch
>>> *Subject:* Re: Final Complaint for my complaint
>>>
>>>
>>>
>>> hello,
>>>
>>>
>>>
>>> Hcl SERVICE CENTER PEOPLE ARE NOW TELLING ME THE SERVICE REQ NUMBER IS
>>> WRONG.. Job sheet service req number is [protected] and ctm care says
>>> [protected]..
>>> Now this is not acceptable at all. There are different people talking
>>> differennt thing.. M really pissed off and dissapointed with your
>>> service.
>>>
>>>
>>>
>>> On Mon, Nov 11, 2013 at 1:57 PM, Sachin Chhetri <[protected]@mojosense.com>
>>> wrote:
>>>
>>> Hello,
>>>
>>>
>>>
>>> Please provide me the actual date when you people gonna resolve my case.
>>> Because i m being told few days from the begining.
>>>
>>>
>>>
>>>
>>>
>>> Thanks and Regards
>>>
>>>
>>>
>>> On Sat, Nov 9, 2013 at 3:14 PM, hcltouch <hcltouch.[protected]@hcl.com> wrote:
>>>
>>> Dear Mr. Chhetri,
>>>
>>> Thank you for taking the time to contact HCL Touch.
>>>
>>> This is with reference to your e-mail related to tablet.
>>>
>>> We would like to inform you that we have shared this issue with our
>>> concerned team for the quicker resolution of the complaint reported by
>>> you.
>>> Kindly allow us few days time so we can update you on the same. We would
>>> also like to request for your kind understanding during this interim.
>>>
>>> Our primary objective is to address your concerns at the earliest and to
>>> ensure satisfaction.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Geetesh
>>> HCL Infosystems Ltd.,
>>> D-233, Sector-63, Noida-201301
>>>
>>> Visit us at: www.hclsupportservice.com
>>> Email: hcltouch.[protected]@hcl.com
>>> Contact No:[protected] /[protected]
>>> SMS at: +91-[protected] <Touch> <Machine Serial #> <Query>
>>>
>>>
>>>
>>> *Technology that touches lives TM*
>>>
>>>
>>>
>>> *From:* Sachin Chhetri [mailto:[protected]@mojosense.com]
>>> *Sent:* November 09, 2013 2:15 PM
>>> *To:* hcltouch
>>> *Subject:* Re: Final Complaint for my complaint
>>>
>>>
>>>
>>> hello,
>>>
>>>
>>>
>>> I am in transit, therefore it is not possible for me to send u the scan
>>> copy, However i m mailing you the jpg capture and also the invoice
>>> conformation mail screenshot. please do the needfull.
>>>
>>>
>>>
>>> On Sat, Nov 9, 2013 at 12:13 PM, hcltouch <hcltouch.[protected]@hcl.com> wrote:
>>>
>>> Dear Mr. Chhetri,
>>>
>>>
>>>
>>> This is with reference to your e-mail related to tablet.
>>>
>>>
>>>
>>> We would like to request you to share the below mentioned details:
>>>
>>>
>>>
>>> 1. Scan copy of invoice :
>>>
>>> 2. Scan copy of jobsheet :
>>>
>>>
>>>
>>> Our primary objective is to address your concern at the earliest and to
>>> ensure satisfaction.
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Geetesh
>>> HCL Infosystems Ltd.,
>>> D-233, Sector-63, Noida-201301
>>>
>>> Visit us at: www.hclsupportservice.com
>>> Email: hcltouch.[protected]@hcl.com
>>> Contact No:[protected] /[protected]
>>> SMS at: +91-[protected] <Touch> <Machine Serial #> <Query>
>>>
>>>
>>>
>>> *Technology that touches lives TM*
>>>
>>> *From:* Sachin Chhetri [mailto:[protected]@mojosense.com]
>>> *Sent:* November 08, 2013 5:50 PM
>>> *To:* hcltouch.[protected]@hcl.com
>>> *Subject:* Final Complaint for my complaint
>>>
>>>
>>>
>>> Ref Number : [protected]
>>>
>>> 29th of January 2013, 9.20am i received a delivery from hcl infotech,
>>> Packet was routed through bhiwandi warehouse mumbai. The package was
>>> nothing but the HCL ME V1 (C12STD012695).
>>>
>>>
>>>
>>> 5 Mins after switching it on the device got freeze. The solution was the
>>> reset button. Device started freezing 6 to 7 times a day. I contacted
>>> service support they guided me to clear cache and all other reset
>>> option.
>>> However the problem never resolved. i was thinking like its a low
>>> budget
>>> tablet and will definitely freeze thats the reason they have provided
>>> reset
>>> button.
>>>
>>> From june 2013 the battery back up slowly started decreasing, and by
>>> august it was like 5 min backup. Gprs problem was there from the
>>> beginning
>>> but i never complaint.
>>>
>>>
>>>
>>> By Sep the device stopped responding to charger. Then i decided to visit
>>> service center, but i was out of town so submitted my tab on 16 oct 2013
>>> at
>>> Hcl infosystems ltd Marol military road Mumbai.
>>>
>>>
>>>
>>> They took my tablet and handed me a paper and told me like your tablet
>>> is
>>> submitted u can leave now. when i argued with them saying they need to
>>> check the tablet and tell me that what is the problem with tab. They
>>> blindly told me there is problem with the motherboard and will take 20
>>> days.
>>>
>>>
>>>
>>> I dnt wanna waste much of your tym narrating my story please check the
>>> crm
>>> and my call log to know the communication history properly.
>>>
>>>
>>>
>>> I had a trust on HCL brand and i purchased from your official website ..
>>> was never expecting this kinda service rather treatment from you people.
>>> I
>>> know i have purchased the low budget tablet but dis doesnt mean that i
>>> should be treated this way. Will appreciate if you can apporove my case
>>> for
>>> replacement.
>>>
>>>
>>>
>>> Thanks and Regards
>>>
>>> Sachin Chhetri
>>
>>>
>>>
>>>
>>> ::DISCLAIMER::
>>>
>>>[protected][protected][protected][protected][protected][protected][p...⇄
>>>
>>> The contents of this e-mail and any attachment(s) are confidential and
>>> intended for the named recipient(s) only.
>>> E-mail transmission is not guaranteed to be secure or error-free as
>>> information could be intercepted, corrupted,
>>> lost, destroyed, arrive late or incomplete, or may contain viruses in
>>> transmission. The e mail and its contents
>>> (with or without referred errors) shall therefore not attach any
>>> liability
>>> on the originator or HCL or its affiliates.
>>> Views or opinions, if any, presented in this email are solely those of
>>> the
>>> author and may not necessarily reflect the
>>> views or opinions of HCL or its affiliates. Any form of reproduction,
>>> dissemination, copying, disclosure, modification,
>>> distribution and / or publication of this message without the prior
>>> written consent of authorized representative of
>>> HCL is strictly prohibited. If you have received this email in error
>>> please delete it and notify the sender immediately.
>>> Before opening any email and/or attachments, please check them for
>>> viruses
>>> and other defects.
>>>

I am Loveneet Rathi S/O MR. Sohanbeer singh rathi and want to file a complaint against the HCL, their Service Center and Area Manager of HCL. I was purchasing a HCL ME LAPTOP (Machine s/no : 7121AE300081 and Model no. : L1024) on 15/6/2013 with 3 year warranty. but unfortunately I was face the problem in my laptop so i was going to the HCL service center which are located at meerut (EXCELLENT TECHNOLOGIES) and submit my laptop on 6/9/13 which are comes in warranty period. so they can received a laptop with adaptor and give me a job card (Call id) whose no. is 1094 but till now today they can't give my laptop and also can't receive my phone call if they were pickup my phone then they give excuse and tell a lie (like your parts will send in 1-2 days). the service center told that they don't have any information my laptop and the area manager was can't pickup my phone if by chance he was pickup my phone then they give excuse like " today i am on holiday or your part will send". now, the condition is I am very Harrased and depreesed or face a lot of problems due to both of them. I am also coming in a big loss. So, I request you to file a complaint against EXCELLENT TECHNOLOGIES (Service center) and MR. Sushinder Mishra (Area Mangager, UP) and, please solve this complaint and provide my laptop as soon as possible.

Dear Sir,
i have bought a HCL laptop form a dealer a few months back, after few days a line vertically was appeared on the screen after that i call to customer care and lodged a complaint with them, they advice me to contact service centre. i approached service centre and give laptop to them, but till date neither they are giving any response nor giving my laptop to me and also they are not answering my call. kindly help me to resolve my complaint.
Name - Rekha Sharma, mobile no. - [protected].
PURCHASE DATE 19/8/13, machine no A111AE036290, COMPLIANT NO [protected].

Sir/Madam, I have an HCL laptop which I use very carefully and gently for my academic purpose. Recently I have noticed that the right hinge of my laptop has got cracked and therefore the locking system of my laptop has become loose. Moreover whenever I am opening the lid, the whole system is becoming rather unstable due to that cracked hinge. So I went to Vijay Enterprises - HCL Authorized Service Center in Kolkata, located at 25 Princep Street, Kolkata – 700072, on 9th october, 2013. They have told me that the right hinge of the laptop is broken and they have charge Rs. 1800/- for repairing the same. They also told me that it will take 1day for observation after repairing. On the next morning they have informed me that my laptop is ready and I took my laptop back. Now on 21st october night I found that the same type of crack is happening at that REPAIRED BROKEN HINGE and it is extending. Now my query is "Is it the customer service provided by the HCL Authority where after paying Rs. 1800/-, one will get the uninterrupted service for only 12 days? ".

Dear Sir, I purchased a HCL ME Tablet 2g connect with SERIAL NO 0513PCC2G2DIT19264 on 27th July'13 and after that i was facing regular Network Disconnection problem in the set. I visited the Customer care centre in Janakpuri 3 times for that and i was told thay they have checked the set and its not showing any problem but even then when i used it i was facing the same Network disconnection very often. finally i had given the set for repair and for 15 days it was lying at Janakpuri service centre for want of new mother board. i contacted the direct customer care number and i was told that the Janakpuri centre person would contact me after checking the set again and if possible the set would be replaced by a new set but i never received any call from those people anytime/ after receiving the set within few days it started showing display problem and when i contacted them they said the display had to be replaced. i submitted the set on 16/09/2013 with Jobsheet No [protected] and till date i have not received the set from the customer care. They said that the screen is broken and had to be replaced but it was not broken and some lines were formed in the middle of the screen. i even said that i will pay for it but give my set in good condition. when i contacted them every time they said that the part is not available. its been more than 30 days but i have not received the set. i said that i will complain to consumer court and they said that what they can do ????? Iam totally embarrased now and don't know what to do. I request you to pls provide me remedy. either the set should be replaced or my money to be refund back. i received calls from the general customer care people about my visit at customer care and when i explained them my problem they disconnected the call every time. I request you to pls provide solution to my problem. Thanks & Regards, Ajay Kumar Manav. Mob: [protected]. BELOW IS THE MAIL WHICH I SENT THEM BUT NO POSITIVE RESPONSE WAS RECEIVED FROM THEM, Dear Sir, I purchased a HCL ME Tablet 2g connect with SERIAL NO 0513PCC2G2DIT19264 on 27th July'13 and after that i was facing regular Network Disconnection problem in the set. I visited the Customer care centre in Janakpuri 3 times for that and i was told thay they have checked the set and its not showing any problem but even then when i used it i was facing the same Network disconnection very often. finally i had given the set for repair and for the past 15 days its lying at your Janakpuri service centre for want of new mother board. i contacted the direct customer care number and i was told that the Janakpuri centre person would contact me after checking the set again and if possible the set would be replaced by a new set but i never received any call from anybody till now. i request you to replace the set immediately as now iam feeling very much embarrassed by this and i will not accept that old defective set. looking forward to hear from you soon. Thanks & Regards, Ajay Kumar Manav. Mob: [protected].

My HCL laptop bearing Machine Number - 9084AX125836 was purchased in the month of January 2009 from Kroma Stores, Pune. There were two problems which happend in my laptop in the month of Oct 2009. I went to the authorised service centre of HCL at Patiala, Punjab on 20 Oct 09. These problems were DVR Drive was not working and low battery backup. The senior Manager of Service centre Mr Navin Garg had then send my laptop to service centre Chandigarh.when i received my laptop on 17th nov 09 my DVR drive was repaired but the battery backup came down to 03 minutes which was earlier 35 mins(within one year of purchase of my of laptop). I tried to contact Mr Navin garg on his mobile [protected] but he did not attend any of the calls.I spoke to Mr Sahil and Mr Ajay mishra at HCL service centre about my problem. I was told register my complain on net. I would request you to kindly look into this matter as it causing me great problem since last one month.
thanking you
capt Ashiq Rishabh