Hebron Transport Complaints & Reviews
non refund of bus cancelled ticket amount
On[protected] myself book bus ticket for Chennai to Hosur, travel date[protected] for Rs.490/-. PNR: HT[protected] in Hebron Transport Chennai. On that day of[protected] the said bus not available for boarding. the said transport Chennai branch was closed and No one available at the time of 04.00am, boarding time 04.15 am on[protected]. I received message that Bus was cancelled. Myself go to other service and gone another bus and reach the location delay by 2 hrs. Till now the amount was not refunded. Pls arrange the refund amount.
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unnecessary forced to ticket buying.
I have booked 2 ticket in your bus.t ticket no. HT[protected].id no. PSEE81The vellore transport agent of yours forced me to buy a another ticket for my 3 years old baby. He told me that he didn't allow my baby in the bus. His behavior is so rough. I have to complain to consumer forum against your bus transport if that's really happened when the bus come. Very disappointed. I will share my opinion to all of my social contacts. They should known about yours service.
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worst service staff taking rudely and staff behavior
| Address: 600119 |
I booked a ticket from shollinganallur to hyderabad but i didn't travel bcoz of bus broke down... Worst service, staff taking rudely and there is no time maintenance. If passengers are less then they will change the boarding point like anything. They are saying that bus broke down and some other stories.
I'm requesting to all please don't prefer this service
I'm requesting to all please don't prefer this service
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no responsibility
| Address: Chennai, Tamil Nadu |
Worst service ever, we booked 6:15 am bus chennai to trichy. We opted this bus as it was the only early bus. We had emergency situation which made us opt this bus.
There was a message stating bus would be delayed by 15 min, we were ok with that as there might be situation for anyone but to our surprise the bus was delayed by 1.5 hours. It's really not fair.
It's not joke to stand in road for 1.5hours during emergency. I see them irresponsible. When they don't have responsibilities they don't care for people.
Initially their service was good to attract people, now when they gained name they lost the responsibility.
Worst service, i regret booking in hebron, i don't know if this issue will be responded but it's my duty to report the complaints.
There was a message stating bus would be delayed by 15 min, we were ok with that as there might be situation for anyone but to our surprise the bus was delayed by 1.5 hours. It's really not fair.
It's not joke to stand in road for 1.5hours during emergency. I see them irresponsible. When they don't have responsibilities they don't care for people.
Initially their service was good to attract people, now when they gained name they lost the responsibility.
Worst service, i regret booking in hebron, i don't know if this issue will be responded but it's my duty to report the complaints.
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staff behavior
| Address: Vellore, Tamil Nadu |
I travelled today from vellore to bangalore in hebron. I often use to travel in hebron. But in recent times i started hating this travels. The first bus which arrives around 6.30am in vellore from chennai, the travels will provide you a contact number which they will never pick up. There is no bus driver contact number provided and also no tracking of the bus. I was calling them from 5.45am. They dint pick the call. I wanted to change my boarding point. And am unaware of any of their numbers. Suddenly around 6.20am i got a call from them saying they are waiting for me for half an hour. They should have called me priorly. Moreover they asked to come vellore from arcot in 5 mins which is around 23-25 kms. We reached in 6 mins exactly. When we are on the way to boarding point which is 2 kms still, they were calling me continuously. We were already going in 140+ speed. (Which really made me upset). Just to board one bus we are risking our lives. As soon as we reached bus started moving. We ran and boarded. The driver was very rude. And when i asked that why they dint pick the call, the assisting person was very careless saying it's not his job. But instead of all these, they can provide drivers contact number/live tracking and also bus registration number. I agree it's my mistake also in changing the boarding point. But to intimate, there is no one. And this hurry hurry was not the first time. Sometimes they will ask to even arrive 30 mins before. I have observed this happening in the first bus from chennai to bangalore. Please send the contact numbers properly or it will put lives at risk.
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bus swapping, 2 hours delay
| Website: www.hebrontransports.in |
*for your information..*
Couple of my trip with hebron transports was not good. Either delay by 1 or 2 hours, quality of the bus not upto the standards, bus swapping. Yesterday (02/11/2018), booked a ticket in mercedes sleeper from trivandrum to trichy. But bus body alone from mercedes and bus coach got customised by prakash coach factory. Just like a mirage/imitation of original mercedes class. They asked me to travel in other bus from trivandrum to nagercoil
Please try avoiding this low cost/low standard travel provider.
Couple of my trip with hebron transports was not good. Either delay by 1 or 2 hours, quality of the bus not upto the standards, bus swapping. Yesterday (02/11/2018), booked a ticket in mercedes sleeper from trivandrum to trichy. But bus body alone from mercedes and bus coach got customised by prakash coach factory. Just like a mirage/imitation of original mercedes class. They asked me to travel in other bus from trivandrum to nagercoil
Please try avoiding this low cost/low standard travel provider.
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Before intimation bus cancelled, your side not telling in phone calls and massages. this is very worst. my booking amount not refund till date. very very worst very very worst. i will post this message in watsup groups and face book and twitter pages. note my details antony bright mobile [protected]
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bus travel from chennai to bangalore
One of the worst ever experience that i have been subjected to on the chennai - bangalore route. Not only was the bus delayed by about 40 minutes and we were all stranded on the roads in heavy rain for that time. There was no sense of remorse or regret on the driver’s front. They were furthermore condescending and nonchalant when asked about the delay.
A service as reputable and expensive (Comparitively) as this should not subject their customers to such ill treatment.
And if i many add this is not the first time.
Date: 17:10:2018. Time of travel: 2pm
A service as reputable and expensive (Comparitively) as this should not subject their customers to such ill treatment.
And if i many add this is not the first time.
Date: 17:10:2018. Time of travel: 2pm
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Hebron cheated me.I had booked Scania Multi-axle bus but they gave me a normal bus Fully Disappointed must Refund my Money Otherwise i'll file a case against Hebron if do not take immediate action.
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no one has responsibility
| Address: 602024 |
Bus no: py 01 va 7772
Tickrt number tm[protected]
Pnr no ht[protected]!
Hi i'm dhavanesh traveled on 11/06/18
Chennai to trichy!
By hebron travels,
Totally unsatisfied with driver behaviour with passenger!
Driver name arumugam,
Not responsible speach and respond!
I suppose to get down trichy but they dropped me at madurai!
With out out giving any solution they started from madurai!
Then i took bus from madurai to trichy!
By my own money ₹120,
And they. Have wasted my 4 hours time!
I could not able to sleep!
I'll never travel in hebron travels!
Very very worst experience!
Tickrt number tm[protected]
Pnr no ht[protected]!
Hi i'm dhavanesh traveled on 11/06/18
Chennai to trichy!
By hebron travels,
Totally unsatisfied with driver behaviour with passenger!
Driver name arumugam,
Not responsible speach and respond!
I suppose to get down trichy but they dropped me at madurai!
With out out giving any solution they started from madurai!
Then i took bus from madurai to trichy!
By my own money ₹120,
And they. Have wasted my 4 hours time!
I could not able to sleep!
I'll never travel in hebron travels!
Very very worst experience!
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KL 37B 9189(date 09/12/18) Chennai to trichy
Seating arrangements not proper as per scheduled in online ... irresponsible worker ...v v v v irresponsible...
Seating arrangements not proper as per scheduled in online ... irresponsible worker ...v v v v irresponsible...
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delayed up to 1.50 hours
| Address: 603002 |
Very worst timing.. Past 1.5 hours we have waited.. There is no clear response from chengalpattu hebron booking office. Also we can't able to contact driver number... They have keeping their mobile in not reachable condition.. Then why are you sharing that number to customer.. No clear response from both side... We won't choose here after hebron travels here after... Very very worst.. Try to keep better good service and communication.
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refund / rude customer service
| Address: Chennai, Tamil Nadu, 6000088 |
| Website: www.hebrontransports.com |
Hebron transports treats customers like # when we ask our money... I paid for an ac bus. The ac did not work, bus broke down on the way and they took one and a half hour to arrange the next bus.. Meanwhile they stopped some other travels on the way and adding few passengers.. Ladies waited on the highway for about one and a half hour for the next bus.. There was delay when we reached bangalore from chennai. I raised a refund requests and the agent spoke like he is least bothered about the service and was rude!!
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booked tickets through redbus but not pick up bus operators
| Address: 636201 |
I am booked tickets today afternoon HEBRON Transport through Red bus... Also we are waiting for the boarding point half hour before... Our boarding point time is 1.30pm... Boarding point: KOYAMBEDU-CMBT Hebron Transports Guest Lounge
Landmark: Opp. Vijayakanth Kalyana Mandabam, Address: 2/6, 100 feet road, , Opp. Maruthi Suzuki showroom,
But No call and sms confirmation from the bus operators... Also my end call and confirmation to bus operators customer care number but she not responded properly.. Call put on hold... Later only given bus driver number.. Call to bus driver.. He simply reply bus already moved to near madhuravail...
How it's possible... Very poor customer service and driver answers through the phone...
Note :booking must cancelled my booking and refund ...
Pl refer my booking details given below
redBus mTicket
Please present this mTicket at the time of boarding.
Route: Chennai to Salem
Ticket No: TM5W34036040
Passenger Name: Deepan Chakravarthi M
PNR: D[protected]
Travels: K.P.N
Departure: 04:30 PM Apr 30, 2018
Seat Numbers: 7A, 7B
Total Fare Paid: Rs.1260.0
Boarding point: 100 FEET ROAD(MMDA BUS STOP)
Landmark: NEAR MMDA BUS STOP
Address: NEAR HOTEL RADHA REGION PARK
Contact: [protected], 24795399
--
Thanks for using redBus.
redBus Helpline:[protected] T&C apply
--
Book your return journey from Salem to Chennai and avail exciting offers on redBus! T&C apply. http://bit.ly/redBus
Regards
Deepan chakravarththi
[protected]
Landmark: Opp. Vijayakanth Kalyana Mandabam, Address: 2/6, 100 feet road, , Opp. Maruthi Suzuki showroom,
But No call and sms confirmation from the bus operators... Also my end call and confirmation to bus operators customer care number but she not responded properly.. Call put on hold... Later only given bus driver number.. Call to bus driver.. He simply reply bus already moved to near madhuravail...
How it's possible... Very poor customer service and driver answers through the phone...
Note :booking must cancelled my booking and refund ...
Pl refer my booking details given below
redBus mTicket
Please present this mTicket at the time of boarding.
Route: Chennai to Salem
Ticket No: TM5W34036040
Passenger Name: Deepan Chakravarthi M
PNR: D[protected]
Travels: K.P.N
Departure: 04:30 PM Apr 30, 2018
Seat Numbers: 7A, 7B
Total Fare Paid: Rs.1260.0
Boarding point: 100 FEET ROAD(MMDA BUS STOP)
Landmark: NEAR MMDA BUS STOP
Address: NEAR HOTEL RADHA REGION PARK
Contact: [protected], 24795399
--
Thanks for using redBus.
redBus Helpline:[protected] T&C apply
--
Book your return journey from Salem to Chennai and avail exciting offers on redBus! T&C apply. http://bit.ly/redBus
Regards
Deepan chakravarththi
[protected]
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improper service and irresponsible behaviour
| Address: Chennai, Tamil Nadu, 600001 |
Trichy to chennai
Mmt booking id: nu[protected]
Operator pnr: ht[protected]
Operator name: hebron transports
Dept date: 22/04/2018
Seats: l5, l6w
—
Boarding time: 04:45 pm
Boarding pt: trichy palpannai.
Address: trichy palpannai roundanna, below flyover landmark: trichy palpannai roundanna,
Contact: koyambedu-cmbt hebron transports guest lounge,
—
Drop pt: 2/6, 100 feet road,,
Address: [protected], [protected],
—
Thanks,
Team makemytrip (Mmt).
We have booked our tickets as above but the bus was cancelled without any intimation to any of the passengers. After our so long try they replied that the bus was cancelled and an sms send to passengers. That’s a big lie. Even if we book flight tickets abd there is any change in flight meansvthey properly call the passengers and make necessary steps. Aferall bus people don’t they have sense to contact passengers and inform them. The worst bus service i never seen in my 20 years travelling experience. I suggest don’t book tickets with them. U will be caught the staff behaviour no need to explain. Third class bus and service.
Mmt booking id: nu[protected]
Operator pnr: ht[protected]
Operator name: hebron transports
Dept date: 22/04/2018
Seats: l5, l6w
—
Boarding time: 04:45 pm
Boarding pt: trichy palpannai.
Address: trichy palpannai roundanna, below flyover landmark: trichy palpannai roundanna,
Contact: koyambedu-cmbt hebron transports guest lounge,
—
Drop pt: 2/6, 100 feet road,,
Address: [protected], [protected],
—
Thanks,
Team makemytrip (Mmt).
We have booked our tickets as above but the bus was cancelled without any intimation to any of the passengers. After our so long try they replied that the bus was cancelled and an sms send to passengers. That’s a big lie. Even if we book flight tickets abd there is any change in flight meansvthey properly call the passengers and make necessary steps. Aferall bus people don’t they have sense to contact passengers and inform them. The worst bus service i never seen in my 20 years travelling experience. I suggest don’t book tickets with them. U will be caught the staff behaviour no need to explain. Third class bus and service.
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Bus no 0136 chennai Trichy trip
Front glass quad shield cracked. Driving in same condition.
So dangerous to drive.we see that the crack is extended from time to time.
Front glass quad shield cracked. Driving in same condition.
So dangerous to drive.we see that the crack is extended from time to time.
It is very service of your travels, better is govt vehicles little responsive, delay pick and not conivinent for drop also, I would say better you may operate only local ticket service as share auto or taxi which is fitted to you, better make others life miserable you shall at least keep shut your mouth and others things in the market
Haritha R Kumar's reply, Dec 8, 2018
Yes ... I too agree with you sir.. changing the boarding point at last minute. Irritating ###
I am Haritha, Today I was about to board that Hebron bus from NIT Trichy. Scheduled at 5.35 am. I didn't get any tracking message. When I contacted the bus in charge person, he answered in an irresponsible manner like we don't stop at NIT. Then why the hell he keep the boarding point places at NIT Trichy. Finally I cancelled my trip. He is calling me at 7.45 am. His speech towards me was arrogant. The details of the bus are
bus No.TS08UF2342
Driver No. [protected]
These kind of persons should be suspected.
bus No.TS08UF2342
Driver No. [protected]
These kind of persons should be suspected.
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2.30 hrs. delay departure. no proper communications
Ticket no.TM2A14083820/PNR no.HT[protected]Coimbatore to Chennai dt.09.01.18 - 8.30 p.m.). First the bus operator informed that 1/2 an hr delay after that no proper communications and I have asked them to initiate refund, but nothing happened. Further, contacted Redbus as because ticket booked through them, but their service is THIRD CLASS and their customer care is do not have the basic knowledge how to solve the problem and they have not even bother to give the complaint number. Mail sent to both (bus operator and Red bus), still no response. Bus, delayed 2 1/2 hrs late and not departed from the boarding point. It starts 20 Km away from the Coimbatore outskirt.
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left a passenger
Journey dated 23.12.17 seat no l9
Tiruchirapalli - chennai saturday, december 23, 2017
Ticket no: tkdf25914989
Pnr no: ht[protected]
Hebron transports
A/c sleeper (2+1)
16:45
Reporting time
17:00
Departure time
1
Number of passengers
Boarding point details
Trichy palpannai
Location
Trichy palpannai roundanna
Landmark
Trichy palpannai roundanna, below flyover
Address
Book hotels in chennai
Tiruchirapalli - chennai saturday, december 23, 2017
Ticket no: tkdf25914989
Pnr no: ht[protected]
Hebron transports
A/c sleeper (2+1)
16:45
Reporting time
17:00
Departure time
1
Number of passengers
Boarding point details
Trichy palpannai
Location
Trichy palpannai roundanna
Landmark
Trichy palpannai roundanna, below flyover
Address
Book hotels in chennai
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rude & harsh behaviour of the driver reg...
| Address: 636015 |
Hai,
This is riyas from salem,
Tin no a2sukd5z,
Pnr ht[protected],
Travelled date 05.10.2017,
Seats 37, 38, 41, 42, 43, 44,
From salem to chennai,
3.45pm bus,
Very worst & rude behaviour of hebron travels driver,
Next time i wont travel in this travels due to that driver behaviour...
Bus contact no [protected]...
I don't know why this kind of drivers are appointed to drive a bus in this travels. Around 50 passengers has to travel with him...
I am also worked & working in so many service industries only. I didn't expect this much of experience from your driver...
Thanking you...
This is riyas from salem,
Tin no a2sukd5z,
Pnr ht[protected],
Travelled date 05.10.2017,
Seats 37, 38, 41, 42, 43, 44,
From salem to chennai,
3.45pm bus,
Very worst & rude behaviour of hebron travels driver,
Next time i wont travel in this travels due to that driver behaviour...
Bus contact no [protected]...
I don't know why this kind of drivers are appointed to drive a bus in this travels. Around 50 passengers has to travel with him...
I am also worked & working in so many service industries only. I didn't expect this much of experience from your driver...
Thanking you...
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Drivers using bad words against passenger's I feel they are behaving as a rowdies I had bad experience from them
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over speed
| Address: Chennai, Tamil Nadu, 600015 |
| Website: Hebrontransports.com |
Travellig from tiruchendur i th ebus no ar01 j6036 from the very begining of the journey cleaner only driving the bus upto tuticorin then driver drive the bus again cleaner only drove up to trichy. Always travel only in 110 km speed which is not al all suits our condition of road.co passengers had warned the driver even after that they didnt reduced the speed. Of the journey. The bus is also assembled one so it makes the passengers to feel so un comfortable. Cost is also very high in all total this was not at all a good journey with hebron transports
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worst service by hebron transport
| Address: Chennai, Tamil Nadu, 600073 |
| Website: www.hebrontransports.com |
This was the first time and mostly last time i will be using hebron or. Recommend the same.
I started in chennai banglore bus at 4 30 am at koyambedu and i got seat number 24. As the journey started the push back in my seat was not working and i asked the conductor about it and he said he will check. Then the bus started and more passenger started to get in and person in front of my seat got in and he reclined the seat and now i was not able to sit properly! I called the conductor again and he said it has already been informed. To. Office and he asked me to adjust this time! Paying 600 rs for a ride why should i adjust for a poor maintainace of a bus
Moreover why didn't the conductor or the driver inform me prior while boarding so that i could have cancelled the boarding which was not done!
So in short i had to sit in same position for 7 hours paying 600 rs.
I started in chennai banglore bus at 4 30 am at koyambedu and i got seat number 24. As the journey started the push back in my seat was not working and i asked the conductor about it and he said he will check. Then the bus started and more passenger started to get in and person in front of my seat got in and he reclined the seat and now i was not able to sit properly! I called the conductor again and he said it has already been informed. To. Office and he asked me to adjust this time! Paying 600 rs for a ride why should i adjust for a poor maintainace of a bus
Moreover why didn't the conductor or the driver inform me prior while boarding so that i could have cancelled the boarding which was not done!
So in short i had to sit in same position for 7 hours paying 600 rs.
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unethical behavior and harassment from the driver and cleaner
| Address: 560068 |
This is chandru. I got a hebron semi sleeper bus from silk board bangalore on aug'16th 2017 to chennai. I didn't book the ticket by the way. While i'm getting into the bus, the driver said ticket rate will be rs.450/-. Bus started and after half an hour, cleaner came and asked me to pay rs.1100/- if i fail to pay he said me to get down from bus in middle of the road where there is no bus stop at least to get into different bus.
Where there is no other way for me, i'm forced to travel and i was harrased in front of co-passengers.
Finally i paid the amount and he refused to give the bill, when i asked him, he was like you will get the bill only if you book through online. I need a justification for the same.
Even thought i have escalated this issue to them, they didnt even bother to reply.
Fyi,
Vehicle number: ka 01 ae 2127. Person name: prabhu
Where there is no other way for me, i'm forced to travel and i was harrased in front of co-passengers.
Finally i paid the amount and he refused to give the bill, when i asked him, he was like you will get the bill only if you book through online. I need a justification for the same.
Even thought i have escalated this issue to them, they didnt even bother to reply.
Fyi,
Vehicle number: ka 01 ae 2127. Person name: prabhu
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Not stopped at villupuram.
| Address: 629401 |
| Website: [email protected] |
As my ticket was from nagercoil to villupurum. They have not stopped at villupuram instead they stopped at attur checkpost they were late by two hours (2hrs) and they were not responding properly. Because of your negligence we met into a serious financial condition. Even the starting journey were too last no punctuality. Why i need not to file a consumer complain on your travels (At consumer court)? Answer to the question or we can meet at consumer court.
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I booked the ticket in Hebron Transport(Trivandrum to chennai). But they are not Pick me. I lost my INR 1000+200
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Bus tickets
I have booked the tickets from chennai to coimbatore on 7th may 2017 for 2pm bus through via.com. We have called the chennai hebron transport office around 10.00 pm to check the timing. They said bus timing is 2.00 pm you come and report by 1.45 pm. We came there by 1.45 pm they said they ahve started the bus by 1.00pm itself since the bus timing is 1.00 pm.
When i show the tickets they are not at all ready to listen and answer. We ahve been there for more than one hour but no response.in future i wont book or recommend hebron. We ahve struggeld a lot with two kids.
When i show the tickets they are not at all ready to listen and answer. We ahve been there for more than one hour but no response.in future i wont book or recommend hebron. We ahve struggeld a lot with two kids.
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Worst experience ever had
| Address: Coimbatore, Tamil Nadu, 641012 |
For emergency purpose I had to travel to villupuram on 4/3/2017. This Hebron semi sleeper bus was late and I booked ticket at 2.30 n they said 3 bus ll arrive but it came around 3.30 wen I enquired in office about drop in vpm bus stand they said we ll drop. And again asked driver and he too said the same and asked me to remind in ulundurpet and after reaching ulunderpet some other driver came wen I informed him drop in vpm bus stand he was so rude n said they ll drop in byepass only. That driver was literally threatening me to get down in unknown place .. Very very worst behaviour
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Reg bad service
| Website: hebron technologies |
Hi iam ramakishnan, today iam travelling from chennai to krishnagiri by 2.00 pm but your bus has taken by 2.30 only, almost half an hour late and moreover your servic people has not responding me properly. I hav been asking for water bottle more than three times but no one is answering properly . If it continues again iam sure your good will of your services will defintely spoil.
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Chennai to Bangalore date 24th Sept 2017 ..Bus departure time was 5 pm now it's 6.15 pm till not reached..in front office no one has any information when bus will come...your service is sucks...Plz stop this kind of transport when you don't have proper management...I will not leave you guys ...if require I will got to Cort too...
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Customer service
| Address: Chennai, Tamil Nadu, 600057 |
| Website: Paytm |
I booked the ticket from Chennai to Bangalore through paytm.There is van pickup available near my location.I reached the location exactly on pick up time, no van came even after an hour and no call came from the travels regarding my booking.I tried calling the customer service, none attended the call.An hour later the bus driver called to inform that the bus has started.I tried up again calling the customer care, they responded but it was not a responsible answer!.They said come to Chennai main office (which is roughly 15kms away from my location).I spent another 300 rs for the cab.Please do take action against this issue.
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i regret to inform, my children happened to travel by Hebron travels today(25.05.17) from Hosur to chennai, boarded at Hosur at01.45 pm.
while most of the passengers got alighted before koyambedu bus terminus only my 5 children continued to travel.
noting this, the driver of the bus started driving the bus on a unshedulded route.on enquiry the driver told the small boy, due to disel shortage he is driving on different route.
He asked the children to get down at a place which is not KNOWN to them.
The regular root of the bus is PH Road, Koyambedu bridge, stops in front of Election Commission Office, Koyambedu.
They also demanded rs300/- as cleaning charges as a small kid vomited and finally made the kid to pay rs 150.no recipt given.
As elders from home went to pickup from koyambedu waited for a very long time thy got panicked .
Regarding the above i want to know
1.Are the HEBRON drivers authorized to take unshedulded roots without trffic diversion?
2.Are the HEBRON buses not given sufficient DISEL to complete a trip?
3.Are the HEBRON Charges for cleaning from passengers?
4.Who will b responsible for the safty and security of passengers forced to get down at unshedulded alighting point?
5.when i spoke to a customer care executive he asked to send a e mail.dont you accept complaint over the phone?
In view of the above unforgettable bad experiences, unfriendly staff attitude, risking the safty of 5 small children i will never travel by HEBRON Again or recommend to anyone.
Unless action taken to correct These kind of bad experiences by passengers, it may affect future of the company .
Expecting immediate reply from the company authority .
Capt.P.Regu.
25.05.17 .
while most of the passengers got alighted before koyambedu bus terminus only my 5 children continued to travel.
noting this, the driver of the bus started driving the bus on a unshedulded route.on enquiry the driver told the small boy, due to disel shortage he is driving on different route.
He asked the children to get down at a place which is not KNOWN to them.
The regular root of the bus is PH Road, Koyambedu bridge, stops in front of Election Commission Office, Koyambedu.
They also demanded rs300/- as cleaning charges as a small kid vomited and finally made the kid to pay rs 150.no recipt given.
As elders from home went to pickup from koyambedu waited for a very long time thy got panicked .
Regarding the above i want to know
1.Are the HEBRON drivers authorized to take unshedulded roots without trffic diversion?
2.Are the HEBRON buses not given sufficient DISEL to complete a trip?
3.Are the HEBRON Charges for cleaning from passengers?
4.Who will b responsible for the safty and security of passengers forced to get down at unshedulded alighting point?
5.when i spoke to a customer care executive he asked to send a e mail.dont you accept complaint over the phone?
In view of the above unforgettable bad experiences, unfriendly staff attitude, risking the safty of 5 small children i will never travel by HEBRON Again or recommend to anyone.
Unless action taken to correct These kind of bad experiences by passengers, it may affect future of the company .
Expecting immediate reply from the company authority .
Capt.P.Regu.
25.05.17 .
It's good and safe driving and felt like driving in a car and keeping up their timings
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Worst
| Address: Chennai, Tamil Nadu, 636808 |
| Website: Www.hebrontransports.com |
Had a worst experience with Hebron transport ...very poor customer service ... No proper communication ... Contact no given by them was switched off at the time of boarding ... Wants only money ...driver no was messaged only after the bus has left.
Missed bus because of poor communication ... - redBus mTicket -
Chennai to Krishnagiri
TJ7W58934247
HT[protected]
Hebron Transports
03:00 PM Jul 1, 2016
13, 14
Rs.1300
--
Chennai
Opp. Vijayakanth Kalyana Mandabam,
2/6, 100 feet road, , Opp. Maruthi Suzuki showroom,
[protected]/ [protected]
Missed bus because of poor communication ... - redBus mTicket -
Chennai to Krishnagiri
TJ7W58934247
HT[protected]
Hebron Transports
03:00 PM Jul 1, 2016
13, 14
Rs.1300
--
Chennai
Opp. Vijayakanth Kalyana Mandabam,
2/6, 100 feet road, , Opp. Maruthi Suzuki showroom,
[protected]/ [protected]
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Irresponsible service
| Address: Vellore, Tamil Nadu, 632004 |
| Website: www.hebrontransport.com |
We booked three tickets to travel from vellore to chennai in hebron transports. We booked our tickets through redbus.In. The ticket number is tj6c93523495. It showed 645pm reporting time and 7pm is the departure time. But the bus incharge for the bus we got to travel called us at 6 30 pm and asked us where we are we said we are about to reach in 15 mins. He said the bus is leaving you catch the other bus which will be coming at 8pm. He abruptly cutted the call and he dint pick the call once again. When we reached the hebron transport office in vellore byepass, vellore at 650pm the person who is sitting there wasnt able to answer us. Its okay because he cant have an answer when his co staffs aren't proper but we had to show our problem to some one so we informed him. The bus we are to travel is scania bus which costed rs. 920. The bus which is going to come at 8 pm is an volvo bus which costed rs 570. We went and asked for refund procedure to the person in charge over there. He asked us to cancel the ticket and book three tickets for the bus coming at 8pm. We werent able to cancel as the scheduled time of the bus has crossed. We informed them they dint have an answer. Some random guy who was also incharge of that office used abusive words to us as we were asking refund of money. And later when we asked whether he used to towrds us his answer was no. Finally he asked appologies for the act. I kindly request to give an appropriate warning to the person who dint wait for the passengers atleast till 7pm and to get us the refund of money for the bus and the time we wasted over there. And appropriate warning to the guy who spoke abusive words to us. Kindly resolve the problem and the main idea of this complaint is that it shouldnt happen again.
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Service is the worst. The travel desk will suddenly call and say bus is early today, come one hour early. If we go there they will make us wait more than the scheduled time.
WORST transport service.
WORST transport service.
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Your ticket. Your problem
| Address: Chennai, Tamil Nadu |
| Website: www.hebrontransports.com |
I have been a customer of Redbus for almost 6 years, I have always respected the value proposition of the company to provide easy and convenient travel options to frequent travellers. I have been travelling regularly to various places, on an average i book atleast 5-6 tickets a month for myself. But, a recent experience changed my perspective towards Redbus. I booked a ticket(14/05/2016) from Chennai to Hosur in a Scania Multi Axle Bus via Redbus Mobile app. I chose a seat in a bus service offered by Hebron Transports. I reached the boarding point on time, the bus was delayed by 45 Minutes. Later the bus came, Volvo Single axle bus(Not the first time, this is happening to me for the second time in a row) and they asked all the passengers to get in. I have a medical issue with my lower back, so i prefer to travel within the seat range of 1-6 or 33-40 in a multi axle bus to reduce the feeling o[censored]ps and downs on the road. On noticing the single axle bus, and my seat number being the Last seat of the last row(Seat no. 37 which is also 3 rows before the last seat in a Multi axle bus)i raised my concern to the attender who was in the bus, I was taken aback by his response. He literally said "If you dont like the seat, you get out of the bus and cancel the ticket. I have other passengers waiting asking if there are any empty seats" I was shocked and i asked him if this was the way he responded to all his customers. Again, in a rude tone "You booked your ticket via Redbus only no? Get down and cancel it, Don't waste my time. You find another bus operator for your travel" I was on the top of my voice for his response and the manager came in and he sorted out the issue and got me a seat in the first row. It didnt end there, I was made to change my seat by the driver for 3 times during the course of the journey. I am not writing this post to the executives at Redbus or To get a refund. There are many frequent travellers out there who choose Hebron transport services through Redbus, I havemade several calls to Redbus previously for other issues, they dont work out anyway. So instead of wasting my time calling I am writing reviews wherever possible. The Sad part is, when you think you should contact redbus, the terms and conditions kick in, 1. REDBUS IS JUST A TICKETING AGENT followed by 8-10 points. On the whole it is clearly communicated that They have washed their hands if any customer faces any issue during his/her travel. End of the day, booking through Redbus is just an illusion, you dont know if you can travel in the seat until and unless you get into the bus. I think its time for Redbus to Change its tagline from 'My seat. My Redbus' to 'Your Seat. Your Problem.' Never again in my life, i will book a seat on Hebron Transports. And dear friends at Redbus, You may have 65% share of the market, but someday please conduct a survey of Happiness and Customer Satisfaction who use your services, I am sure you can sort out many inefficiencies in your system.
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Worst service and improper response
| Address: 560076 |
| Website: www.hebrontransports.com |
Hi, This is Ramesh babu M ([protected]) .I booked the bus from bangalore to chennai on 10th mar 2016 at 11 PM, i get in to the bus when i stopped at hosur boarder to pay the tax.I informed the cleaner that i going for restroom he said ok. Then they immediately took the vehicle and left the place.I keep calling the driver he never picked the call.For 3 to 4 hrs his number is in call waiting.Very very worst and improper response from the driver whose number is [protected].Then i called to redbus and they arrange the another bus to pick me from krishangiri..During the time they told my laptop bag and luggage bag wil be kept safer.but Morning after reaching chennai my bag are just like that in the same place where i kept it.(No care taken for my bag)
I started asking the cleaner why u left me and took the bus i informed than i left the bus but he dont have answer for that.But the driver is abusing me with bad words..
I suggest please dont book your tickets in hebron..It waste of money and worst service.
I started asking the cleaner why u left me and took the bus i informed than i left the bus but he dont have answer for that.But the driver is abusing me with bad words..
I suggest please dont book your tickets in hebron..It waste of money and worst service.
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The driver is world's worst and junk driver .He dont know the value of customer and he dont know how to talk to customer such a cheap and worst driver.He should sued from his job for such activity..
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Complaint
| Address: Chennai, Tamil Nadu |
| Website: consumercomplaints.in |
I have booked hebron transports on 19.09.15 for travelling on 27.09 15 .I was asked to report for 5.o clock since the bus will depart on 5.30 .I was on time there . But they said the bus was left at 4.o clock . The receptionist who was in bangalore office was the worst customer support executive I have ever seen . Pls change him for the improvement of your transport .the worst transport and I will not use your service anymore.
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Poor Service
| Address: Bangalore, Karnataka |
I booked a bus service of "Hebron Transportation" through redbus to travel from Bangalore to Chennai. The timings of the bus were 5:05 AM and my reporting time was 4:50 AM. I reached at my boarding point (Silk Board) ahead of time and i was waiting for the bus when i got the message that bus would be late about 15 minutes. After waiting till 5: 20, i called driver. The driver asked me to wait for another 10 minutes. When i realized it was more than ten minutes, i called the driver again. The driver said that he had crossed the "Silk Board" stop. Obviously, i was annoyed, since i had been waiting for 1 hour now. I told him to wait for me and share is location so that i could reach there and board the bus from there itself. The bus driver told me to reach at Bomanallee Stop. When i reached there, i could not find him and then called him again. He told me to come at Electronic City. When i reached there, i called him, but the guy did not pick up the call and i had to return back. This was the worst experience. The auto driver charged Rs 650, i did not get the bus and i missed an important meeting. I want the company to refund my ticket amount as it was not my fault that i missed the bus. Kindly refund the money as soon as possible.
Details of my ticket are as follows:
Ticket no: TH9B47966839
PNR no: HT347917
Date: 17th August 2015
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Had a worst experience with Hebron transport ...very poor customer service ... No proper communication ... Contact no given by them was switched off at the time of boarding ... Wants only money ...
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WORST WORST WORST CUSTOMER CARE & FIRST TIME EXPERIENCE
| Address: Chennai, Tamil Nadu |
I booked a ticket to trivandrum on may 12th.. on may 11th evening 8pm, i got a message saying the bus has been cancelled due to maintanance issue.. I dint get any call for alternative...
I was like WTF.. i had to join work on may 13th. When i called customer care they were rude and said v can arrange for alternative but u hav to pay the extra amount n v cannot negotiate on that. Then i had to pay to extra bugs aas i dint have an option.
Cancellation of bus is not customer's problem.. Still they behave so rude and the worst time experience that i had..
NEVER NEVER NEVER GO FOR HEBRON.. EVEN IF YOU GO FOR IT, MAKE SURE YOUR TRAVEL IS BEEN CONFIRMED OR NOT.
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Hebron Transport Recent Comments
- staff behavior
I travelled today from vellore to bangalore...
1 - bus travel from chennai to bangalore
One of the worst ever experience that i have...1 - no one has responsibility
Bus no: py 01 va 7772 Tickrt number tm7765416910 Pnr...1 - bus swapping, 2 hours delay
*for your information..* Couple of my...1 - improper service and irresponsible behaviour
Trichy to chennai Mmt booking id: nu79040994054002 Operator...3
TRAVEL DATE :[protected]
Sir,
hebron travels any person not pickup my call and not pickup board point. more than waiting for 3 hours but not response customer care ringing long time bus is not pickup and cancel my journey very worst service