HotSpot Mobile stores Complaints & Reviews

Hello Sir,

My sister has purchased a NOKIA classic handset and there was a problem while purchasing(she felt), , and then she asked the seller also... ... that dealer told her that it is due to some software issue ...
and may be after some hours it will work...

r they people making fools to others who r not aware of technology ... they took a authorization from nokia to make people fool ...

can u do some help in that ... she has already given her phone to that person but its more than 15 days now ...he is not able to deliver the mobile

That shop is in Kanpur (Som datt plaza)

Best Regards
Sameer Jauhari
[protected]

Sir,

After sales service is very bad in hot spot stores-Shopprix mall, noida. I had bought a sony mobile K 530i with which i was assured ablue tooth, worth RS 1200/-but till date its been 10 days that i have asked the executives continously, but nothing has been done so far. i regret buying my phone from there. Pl, dont buy ever from MOBILE STORE.

Kindly help me as the executives out there argue illogically and rudely.

rgds
Shubhra
[protected]

I had purchased a NOKIA 5300 from and an Apacer memory card from Hotspots Retails ltd. No. 44, Sri Chamundeshwari Complex, 1st Floor, 100 Ft. Rd. BSK 3rd Stg, Bangalore-85, on 08/08/2008.

The memory card had a few songs stored from the time it was sold to me and was write-protected and unusable. I detected the problem later and went back to the store but was told that because there was a month's delay they could not do anything about it. Incidentally, they had not even broken the seal of either the handset or the memory card in front of me. I suspect that a used card was given to me by the dealer.
I am providing you with the item/lot no. of both the handset and the card. Request you to give me the name of the customer to whom the product was sold to resolve this issue and prevent further misuse of the hotspots brand with which I have had an excellent experience heretoforth.

Warm Regards,
Swagata Saha (customer i.d. [protected])

Nokia 5300 - Item[protected]/ Lot no. [protected]
Apacer Memory Card MMCM 1GB - Item[protected]

Hotspot mobile store and Nokia mobile — Poor Product and Worst service

Few months back i have brought Nokia - N 81 from Hotspot Mobile Store at Ahmedabad, Satelite. Within one -two months i started having problems with my new mobile. Some number were not showing from contacts list, space was seen but no number was displayed another problem was while inserting number in the sms the "ok" option was not showing... I went to the store they said its software problem..????

Within 2 months of purchase the software has problem and that to from such a good company Nokia... i asked them... in reply they said we are not makers of mobile...we just sell it .Then who is responsible for this...we pay money to Hotspot Mobile store you are responsible for the quality of the product not us...we are not going to nokia company to say this... you should have take care of same. If Hotspot Mobile Store cannot take care of the quality of the products then they should not sell it. Moreover they fooled my by asking to buy some "care pack" which was around[protected] rupees. so if i have any problem with the mobile they will get it solved immediately.

They just said we will get it repaired, my say is I have to take trouble of taking mobile to store for repair, be without mobile for X no of hours or days. Above all there is Wastage of money, time and energy.

This is the first time i have brought the Nokia mobile from another shop otherwise i always used to always buy mobile from Nokia Priority dealer and i have never faced such a problem with Nokia phones.

I would recommend not to buy mobile from any Hotspot Mobile Store as they just seller of POOR QUALITY MOBILE.

They are having my mobile from last 2 months and yet not given me back. They just keep on telling its gone for repairing.

What is the way should i get my new mobile back.

Samsung — Issue with New handset set No. SCH-J600DASINS

Dear Sir/Madam,

This is with reference to the Samsung Mobile purchased dated: 22/09/08, set No. SCH-J600DASINS from

Mr. Vikas
Hot Spot mobile store
Shop No. 3&4, Poperty No. C- 1A
Aruna Park Laxmi Nagar, Shadhara

wide receipt serial no. 1619, Book No.33. Since the day of purchase the mobile is not working properly. I contacted Mr. Vikas and he suggested me to get it serviced, on the service center dated 27/09/08. I am shocked to hear that, why a New handset need to be send to the service centre? Anyway with the word of assurance from him I agreed to send and get it functional.The service engineer commented that there is some carbon on the battery.Can you convince me on this?

When I received the Handset the second day and I tried to connect it, I again faced some issue and the set even didn't get started.I again had a hot argument with Mr. Vikas in this regard, and he has no solution for me rather then sending it again to the sevice centre.I have already left the set on the store dated 28/09/08.

Could you please take the issue on the top priority and get it resolved. As I know, Samsung would never like to loose there valuable customer, but seeing above I am loosing the trust on the company, and it may defame the company reputation.

Please get back to me in case any clarification are required.


Regards
Brijesh
[protected].

Friends see the problem I have faced purchasing the new Mobile:

I would suggest you all to move to consumer court in person directly, rather then posting it here.

Dear Sir/Madam,

This is with reference to the Samsung Mobile purchased dated: 22/09/08, set No. SCH-J600DASINS from

Mr. Vikas
Hot Spot mobile store
Shop No. 3&4, Poperty No. C- 1A
Aruna Park Laxmi Nagar, Shadhara

wide receipt serial no. 1619, Book No.33. Since the day of purchase the mobile is not working properly. I contacted Mr. Vikas and he suggested me to get it serviced, on the service center dated 27/09/08. I am shocked to hear that, why a New handset need to be send to the service centre? Anyway with the word of assurance from him I agreed to send and get it functional.The service engineer commented that there is some carbon on the battery.Can you convince me on this?

When I received the Handset the second day and I tried to connect it, I again faced some issue and the set even didn't get started.I again had a hot argument with Mr. Vikas in this regard, and he has no solution for me rather then sending it again to the sevice centre.I have already left the set on the store dated 28/09/08.

Could you please take the issue on the top priority and get it resolved. As I know, Samsung would never like to loose there valuable customer, but seeing above I am loosing the trust on the company, and it may defame the company reputation.

Please get back to me in case any clarification are required.


Regards
Brijesh
[protected].

this is umesh my concern is that i purchased two mobile phones -nokia 5300 and sony erricson 350i on dated 8/8/08 and they said iwould avail 2 bluetooth set free but till date 1/10/08 i have not rceived they said iwould get within 3 days, 4, and going on...but last 2 days back iwent to the outlet but to shock the outlet is been shifted to some other place with prior notice...i dont know what to do out let of coles road

I also purchased a mobile Make-Nokia, model no. 3500-C and also took a Hot-Spot Care Pack from them in the month of Aug' 08.
Last month I faced a problem with my phone that the earphone jack of mobile is not working. Regarding this I gave my mobile in Patel Nagar Hot-Spot on[protected], till today I haven't received my phone back. And no one knows exactly where we complaint for this Hot Spot Service Centre.

hiiiiiiiii...hot spot mobile store

i am mehul patel
i want to give my shop on rent basis to the company(hot spot). Because in our area there is many mobile store but not any hot spot mobile store, so i invite to you. my shop address are as under

i have one shop : 200 sq ft.
location : Road touch
address of shop : shop no B/6 Bhailalbhai complex
sussen, Tarsali Road.
Vadodara.

please give me a answer early. my email : [protected]@yahoo.co.in.


mehul patel
mobile no : [protected]

Yes, It is right. I am also facing the same problem frm one of the hotspots outlet at pitampura.
I bought a Fly V100 on 4 oct 08. Within two hours my phone got hung when i made complaint n asked for its replacement, the concern person Mr. Manoj, manager of Hotspot, told me to go to consumer court n take yr mobile frm there. He n his emloyees were very rude. It has been 15 days i have not recieved my replaced phone n they have stopped taking my calls too.
Such a irresponsible Company.

Hi,

I had purchased a HTC mobile from the Hotspot Mobile Center of Jaipur(Rajasthan) in the month of may-08. At that time there was scheme for of scratch card with any purchase of mobile phones. As i purchased a mobile from that store, i also got a chance to scratch a card. Doing so i found that i win DVD player.
They told that it will take maximum of two months time to deliver the DVD to me. For that i submitted all the required documnets and also talked on phone with their "Area Manager/HO". They assured me that i will get my gift within two months time, But i am still waiting for the same.
Hotspot is poorest in services and their executives on various centers are rude too.

sir
i have paurchased mobile fly mc 100 from hotspot showroom
after using hardly one week mic stop working i submitted my mobile to kachiguda hyderabad showroom they told me it will get repaired in one day but took 15 days to get repaired in the mean time every day i have to remind them about my mobile then one fine day they called me and said your mobile is repaired, after collecting i came to know that it has lost the quality sound of mp3 through earphone and loud speaker sound quality reduced to 50% level again i went there submitted and waited for week once they said there is board problem then they said it got repaired sound remain the same after receving mobile i found it has not repaired went back handed over all accessories and phone requested to exchange with nokia or return my amount still that is pending they says they have to speak to delhi office harrased like any thing i paid 7500rs, neither im getting my amount nor other mobile i request you PLEASE DONT BUY MOBILES AT THESE HOTSPOT SHOP AND DONT BUY SPECIALLY THEIR CARE PACK THEY ARE FOOLING PEOPLE BY SELLING CAREPACK WHEN THEY DONT HAVE PARTS OF NEW PHONE WHAT IS THE USE OF CAREPACK / IM GOING TO CONSUMER COURT TO TAKE LEGAL ACTION AGAINST THEM, , , , , , , THANKYOU REPLY,

The services are the same in Chennai, I am not going to wait for some one to take action, I am going to the Consumer court. Friends I advise you to do the same. These Kinds of companies will keep sticking knives at our backs till we do something about it .

Yes, even i faced the sane problem from hotspot, i got sx210 mobile in the month of aug now, the touchpad and keypad are not working, whn ever i call the showroom they ask me to ask service center and in service center the are so rude to ans, they always tell we will call back u never did single time, unhappy with the behavior of the hotspot people

hi...
i m jatinder gandhi frm (jalandhar)punjab, i have purchased the handset htc P3452 frm hotspot showroom model town jalandhar with care pack, i m full setiesfied after service of hotspot ..so i suggest every people i[censored] want buy any mobile pls go HOTSPOT n buy mobiles ..with offers n care pack ...
Regds

Yes, I agree with the complaints made against HOTSPOT mobile stores. They sell mobile phones with carepacks and even after two days if any buyer comes with a problem, they ask him to go to service centre. Hotspot people also says that Govt. has made a rule that sold items will not be replaced, they will be serviced. While most of the foreign online stores give money back gurrantee in case of dis-satisfaction. I experienced this behaviour of Hotspot after purchasing Fly dual sim mobile from a Hotspot centre in Daryaganj, New Delhi. I have decided not to buy from HOTSPOT and you can decide at your own.

The mobile store shop is totally fraud i purchase one tata indicom mobile from shah ali banda branch, hyderabad they cannot provide proper service and gives false commetments.

they commit for rs.1800/-talktime comes in tata indicom mobile but not a single rupee comes in that.I am totally frustrated please take any action on that otherwise after some days later the mobile stores shops totally finished like that services

ur hyd hrm mr.santosh kumar is not responding our problems . ur staff is not good .he will talk to me as a rash words.

they have no common sens also

ur also nt responding them

sir
i have purchased HTC mo.phone from the hot spot center but after 3 month i have got problem in my phone i avisited on 4 different center but they were not responding well in the east delhi, saket south delhi every body said u have to go in the compony service center
in the responce of this question i asked add. of the service center of the HTC but the they didnt tell even in the est delhi they told me you can do what ever you want
so here i want to say this mind set of you are colleague may degrade you name
plz take some good step for u as well sfor your customer
this is not a complaint but it advice
thanks
raja

hotspot mobile store,dwarka — I was supposed to get a free bluetooth

My name is sandeep bansal.I had purchased a nokia 3110c from the hotspot shop at shop no.1, wadhwa complex, sector-10, dwarka, New Delhi.My invoice number is.[protected] dated 21.12.2008.

I was supposed to get a free bluetooth.They said it is out of stock and i will receive it tomorrow.
The nest day i went again i was asked to come the next day.The next day they said that they would call me, when the stock comes, so i need not worry.

After 3 days i called them.They informed that only a few had come and so they could not provide to us.I was informed that it will now take a weeks time.

Please take some action in this matter.There is so mush of advertising of the free bluetooth, but the stock is not there.
IN SUCH A CASE THE CUSTOMER SHOULD NOT BE HARRASED.

My name is sandeep bansal.I had purchased a nokia 3110c from the hotspot shop at shop no.1, wadhwa complex, sector-10, dwarka, New Delhi.My invoice number is.[protected] dated 21.12.2008.

I was supposed to get a free bluetooth.They said it is out of stock and i will receive it tomorrow.
The nest day i went again i was asked to come the next day.The next day they said that they would call me, when the stock comes, so i need not worry.

After 3 days i called them.They informed that only a few had come and so they could not provide to us.I was informed that it will now take a weeks time.

Please take some action in this matter.There is so mush of advertising of the free bluetooth, but the stock is not there.
IN SUCH A CASE THE CUSTOMER SHOULD NOT BE HARRASED.

I have purchased a mobile HTC P3452 BLACK as on dated 11.12.2008, my Invoice No.[protected], From your store at, D-60, MAIN VIKAS MARG, LAXMI NAGAR, DELHI - But your sales executive have not given me any scheem, that time I have attented by your sales person Named Mr Akhilesh.tell me why they have not given me any scheem
Thank you
Iftikhar Ahmad
Mob. No. [protected]
[protected]

This is a complaint about the Hot Spot mobile store at MGF mall, gurgaon.
Same the case happen with me . Hotspot Mobile offices are fraud .I Have brought new cell nokia e71 on 3rd january and the phone is hanging badly onwards the same day . i went again on 8th jan to the hotspot mobile MGF mall gurgaon, but no use there persons know the phone is having problems. one person said yeah phone is hanging and smile on me really pathetic ..very bad experience. no area sales manager talks to me .no offerings even . i have letter pad of the same with written information and signature of the store manager for this concern i will defienitely go to the consumer court and apply the same . no worries ...

1 hours 28 minutes ago by Balwinder [send email]
PLEASE DONT BUY MOBILES AT THESE HOTSPOT SHOP AND DONT BUY SPECIALLY THEIR CARE PACK THEY ARE FOOLING PEOPLE BY SELLING CAREPACK WHEN THEY DONT HAVE PARTS OF NEW PHONE WHAT IS THE USE OF CAREPACK / IM GOING TO CONSUMER COURT TO TAKE LEGAL ACTION AGAINST THEM, , , , , , , THANKYOU REPLY,

Dear Sir/mam,


This is to inform you that i have given my mobile to your mahipalpur branch for repairing on 22nd of march.
Now after 18 days neither they are giving back nor they are repairing it.

They all are saying that it is in process.
I am totally furstrated & not satisfied with ur services.

Plz show me clear picture otherwise i have to go for consumer court..

I give Your complaint to your All Senior Officers
NAME
DESIGNATION

Dilip Modi Chairman

Sanjeev Mahajan Chief Executive Officer

Rajneesh Arora Chief Finance Officer

Mukesh Batra Vice President – HR

Bipin Narang Vice President - Airtime Express

Mukesh Jain Vice President – Service

Gaurav Arya Vice President – Project & Administration

Krishna Kumar Head - Sales & Accessories

Vinay Nath Head- Commercial

Sandeep Bajpai General Manager – Marketing

Navin Kumar Head – International Business & Franchisee Operations

Karan Kumar Senior Manager SI, Rollout And Franchise.





Plz reply ASAP.

waiting for your reply..

[protected]
Best regards
Amit Kumar
[protected]

THe mobile stores/ Nokia E71 — Mobile battery not working immedaitely after the purchase

Dear Sir,

I have recently bought a new Nokia E71 handset ([protected]) from the mobile stores chembur outlet. After the handset was delivered to my place I realized that the battery is not able to charge. My husband visited the dealer twice and finally we were told that the battery is non functional and we will have to go to Parel Nokia servicing centre to change the battery.
First thing, I didnot expect that a new NOKIA handset will give problems like this. Secondly, I found it highly unfortunate that a reputed chain like the Mobile stores is not able to take the resposibility to rectify the problem encountered in a new handset. I dont understand why should We take the resposibility of taking the handset to parel so far away, that too after paying a handsome amount of Rs 20, 000/- .
I am really disappointed at the type of services provided by the mobilestores dealer. Kindly look into my query.
Awaiting an early solution.

I SANTOSH KUMAR purchased nokia 1203 (blue) from satyaniketan hotspot stall. whose book no- 05 & serial no. sn/- 242 dated 07-05-05
in this cell i m getting the problem of incoming and outgoing voice in simple mode sometime while in loduspeaker its well. and the sound is coming very noisy . i complaned for this to the shopkeeper. but he is nt bahaving well and say he have no time for this, so its better u go to the nokia service cnetre, its nt the work of hotspot.

he says he is frm dakshinpuri, he is behaving very rudly and want to show that he can fight also if psbl.

so i request all that not to take cell frm hotspot, now if they gave me in free then i will never want to take niddle frm hotspot. the hotspot is making fool to the customers and selling worst cell to the customers.

i request to close all hotspot who is not behaving well to the customers. people want to take new things to be happy but i m so frusted from this cell and i think i have to run here and there for this cell nw.

so request from hotspot to provdie good cell to their shop that no one wil get any probs.

regards
santosh kr.

I rahul singh purchased nokia 5300 from satyaniketan hotspot stall. whose book no- 12 & serial no. sn/- 232 dated 01-05-05
in this cell i m getting the problem of incoming and outgoing voice in simple mode sometime while in loduspeaker its well. and the sound is coming very noisy . i complaned for this to the shopkeeper. but he is nt bahaving well and say he have no time for this, so its better u go to the nokia service cnetre, its nt the work of hotspot.

he says he is frm dakshinpuri, he is behaving very rudly and want to show that he can fight also if psbl.

so i request all that not to take cell frm hotspot, now if they gave me in free then i will never want to take niddle frm hotspot. the hotspot is making fool to the customers and selling worst cell to the customers.

i request to close all hotspot who is not behaving well to the customers. people want to take new things to be happy but i m so frusted from this cell and i think i have to run here and there for this cell nw.

so request from hotspot to provdie good cell to their shop that no one wil get any probs.

regards
rahul singh

I SANTOSH KUMAR purchased nokia 1203 (blue) from satyaniketan hotspot stall. whose book no- 05 & serial no. sn/- 242 dated 07-05-05
in this cell i m getting the problem of incoming and outgoing voice in simple mode sometime while in loduspeaker its well. and the sound is coming very noisy . i complaned for this to the shopkeeper. but he is nt bahaving well and say he have no time for this, so its better u go to the nokia service cnetre, its nt the work of hotspot.

he says he is frm dakshinpuri, he is behaving very rudly and want to show that he can fight also if psbl.

so i request all that not to take cell frm hotspot, now if they gave me in free then i will never want to take niddle frm hotspot. the hotspot is making fool to the customers and selling worst cell to the customers.

i request to close all hotspot who is not behaving well to the customers. people want to take new things to be happy but i m so frusted from this cell and i think i have to run here and there for this cell nw.

so request from hotspot to provdie good cell to their shop that no one wil get any probs.

regards
santosh kr.

Hotspot — Selling mobile with broken seal

Lucky to have noticed. This happened in showroom Hotspot @ Annagar. I went to buy nokia mobile. She was explaining me stuff about the new mobile 5800. They said they did not have demo piece. Since I have done my home work on the mobile thought of buying the mobile. Then they took the box and found that box sealed was broken. This is so unproffessional. Beware guys. They sometime act as if they will break the seal for you. Never let them break the seal. You open by yourself.

Hotspot Retails Ltd — New Nokia Phone purchsed & facing problem with that & no one is ready to Help

I purchsed a new Nokia 7210 Supernova on 24-04-09 & Loudspeaker is not working properly but no one is ready to help me.

Please suggest what to do?

The Mobile Store — MOBILE STORE IS THE WORST RETAIL STORE

I brought an HTC Viva phone from Mobile store on 5th June. Till date i have not got the bill for the same.
He had also promised a pouch and some other freebies if purchased from the mobile store.. Till date no response inspite of rigourous follow ups.

I have never had such terrible response from any retail store.


HTC phone is a bad phone by the way. the battery talktime time is no way close to what they claim.

Sashidhar
[protected]

i have purchased a sony ericsson k750i mobile from hotspot outlet mata rani chowk ludhiana on 23/11/2007
but on 16/6/2008 it stopped working and i handed it to ur dealer and told me to collect after 15 days but when i visited them they said that u will charged for that even there is warranty for 1 year and still now i have dont get my mobile repaired or new one.

Dear sir,

this is inform to you. i give my mobile phone(sony ericsson w700i) for change LCD screen. it replace new LCD but its not working proerly. its replace duplicate LCD screen. it was not working properly. it sevice is very bad. i am expecting a good result but Hotspot employess are very bad regarding customer service .i never ever come to this bad organization. iam not complant to you.i given just advice to all Hotshop emp. dont neglect customer we are neglect you. in hyderabad chaitanya puri branch. i loss my money and no satisfaction here. be wakeup dont sleep Hotspot mobile stores employess.


suresh
mobile no : [protected]

HOTSPOT RETAILS LIMITED — SAMSUNG MOBILE

I HAVE PURCHASED SAMSUNG MOBILE (MODEL:E-251) ON 13.10.2008 BOOK NO.01 SERIAL NO.006 FROM HOTSPOT RETAILS LTD, SHALIMAR BAGH, EXTN.2, SAHIBABAD U.P. .
I HAVE GIVEN MY SAMSUNG MOBILE HANDSET FOR REPAIR ON 13.07.09 TO SHALIMAR BAGH, EXTN.2, SAHIBABAD U.P. AND BEEN TOLD TO COLLECT BY 22.07.09. TILL DATE(10.08.2009) I HAVE NOT RECIEVED MY MOBILE HANDSET BACK AND NO CONFIRMATION ABOUT WHEN TO GET IT BACK. PROBLEM IN MY HANDSET WAS OF DISPLAY ONLY. I AM ALSO NOT GETTING ANY SATISFACTORY REPLY FROM THE HOTSPOT PEOPLE .

Dear Sir,
This is inform you that your Birhana Road Hotspot Store (Kanpur).Today is close now before timing. Todays close time 6:30p.m
it happens 2 time in a week.Please do needfull step.Because Custemer had facing problem






Thanks&Regads


Manish Singh

Hotspots retails limited gurgaon — Not replacing my mobile phone purchased from Hotspots

I have purchased a new mobile phone (IMEI : [protected]) dated 21/9/2008. I was given the warranty of 1 year at the timing of issuance based upon there bill. No separate Warranty card was given to me. Mobile stopped working properly after 1 week and there were issue related to mobile charging. I visited their service centre and it get repaired after 20 days. But problem did not get sorted out and I gave the mobile for repairing 2 times more taking a period of around 2 months. Somehow they temporary solved the issue. But again after 1 month I faced the same problem. The Service centre associated suggested me to go to retailer from where I purchased the mobile. But the Hotspots retail centre located at Sahara Mall Gurgaon were not listening to my complain and the problem which I am facing from so long time. They refused to replace my mobile which is in warranty period.

After all my efforts get failed, I am requesting you to take proper action against them. I have hardly used the mobile for 3months during such a long period. My 3 complaints are registered in Serivce centre located at Gurgaon and Delhi.

Hoping for a positive response for your side.

Thanks!!!

Please Mr.varun go to the service centre and told him to change the handset from nokia ...its not the matter of hotspot retail ...If the problem is occured within 2days of purchasing, the handset will exchange immediately ...if problem is occured after this time period then nokia care centre is responsible for giving the new handset to the consumer, incase of the nokia care centre is not able to resolve the problem

I WANT TO SAY THAT I AM FACING THE SAME PROBLEM THEY TOOK MY PHONE NOW SINCE ONE MONTH THEY ARE NOT REPAIRING MY PHONE.
SO I HAVE SEND THEM A NOTICE, NOW I AM GOING TO DRAGE THEM INTO COURT.
YOU CAN DO THE SAME.

Hi Hot Spot,
This is Robin Narang, i submit my mobile for repair on 7th--sept to alaknanda market outlet.. the keypad was not working..The last five digit IMEI no. is 96199 ...The first date i received from Hot Spot to deliver the mobile was 14--sept. then 16th then 21st.. And today when i called then They r saying it wiil deliver on 26th..

can u plz confm. the actual date when will i receive my mobile???

Expecting the quick reply from ur side...

b/rgds,
Robin Narang..
[protected]...

sir, my name is ankur i had buy nokia 5800 on[protected] rs 16500 and asked for care pack
but hotspot says to me that the care pack was not avlable so they take money from me and said come back after one month and they didnt give me a bill also. at last they give me a bill after 2 months rs 13500
i asked him 2 give me a bill of 16500 they said thae price of nokia 5800 was decrease so they cant give me a bill of 16500. i dont know how they can do this to me andhe didnt give my money back

i want strick action for hotspot of jhansi


regard
ankur agarwal
[protected]

no web site updaed, no correct mob. no. on your invoice, written mob. no. is [protected], no land line number, u did the care pack for moto EM-30 HAND SET invoice no. 5942 dated 15/9/08, no address of service centre, WHAT IS THIS HOW U DO THE BUSINESS, VERY IRRETATING,

have made a purchase on Samsung mobile around 40 days back and i was told you will receive cash back through check in 28 working days.Now when i am chasing/reminding them they have ready made answer "its in process" without checking the details i have got the complaint registered in their official website around 10 days back however no fruitful results obtain.

Name Ankit Kumar Sahu

Handset-Samsung S5233

Contact no-[protected]

Shop Location(MGF Metropolitian)Gurgaon

Request your intervention to take it up and help me in getting my cash back.

I am using Nokia 2300 color mobile phone with BL-5C battery when I receive call fast battery low or automatic switch off mobile.

Dissatisfaction on purchase of V 70 mobile



I purchased a V 70 fly mobile IMEI No. [protected] on 07/03/2009 from Hotspots Retails Limited outlet, 10 New market Malviya Nagar, New Delhi vide INV. No.[protected]. My customer ID No. is [protected].

After about 50 days I felt disappointment when I found that its hand free is not functioning. For this I had to approached to Accel Frontline services limited service center at Nehru Place, ND.After a long persuasions with this service center finally I got back in 23 days.

On 8th June 2009 this mobile set became out of order, again I had to went to same service center and faced same problem and got this repaired set after 15 days.

On 24th Nov. 09 a bad experience of the same problem of 8th June came and forced me to visit that same service center because it is near to my residence .My call no. is DEL-FL-049774.Since then I am pursuing personally by going to ACCEL frontline twice in a week but all in vain till today.No body picks the telephone No.46561896. Now about one month is going to complete, staff says that we can not comments on when your mobile set will be ready because fly company don't gives us good response.

Now I am totally frustrated with this set as well as service center's services.Now a days mobile set is urgently required because my old mother is sick.You are requested to change my set with new one and advice me from where to collect it.If you will also not consider my problem I will feel that you are also compelling me to go to consumer court.

With regards,





RAM KISHAN,

K-9D, Sheikh Sarai II,

New Delhi 110017
Phone[protected]

Subject: Dissatisfaction on purchase of V 70 mobile



I purchased a V 70 fly mobile IMEI No. [protected] on 07/03/2009 from Hotspots Retails Limited outlet, 10 New market Malviya Nagar, New Delhi vide INV. No.[protected]. My customer ID No. is [protected].

After about 50 days I felt disappointment when I found that its hand free is not functioning. For this I had to approached to Accel Frontline services limited service center at Nehru Place, ND.After a long persuasions with this service center finally I got back in 23 days.

On 8th June 2009 this mobile set became out of order, again I had to went to same service center and faced same problem and got this repaired set after 15 days.

On 24th Nov. 09 a bad experience of the same problem of 8th June came and forced me to visit that same service center because it is near to my residence .My call no. is DEL-FL-049774.Since then I am pursuing personally by going to ACCEL frontline twice in a week but all in vain till today.No body picks the telephone No.46561896. Now about one month is going to complete, staff says that we can not comments on when your mobile set will be ready because fly company don't gives us good response.

Now I am totally fad up with this set as well as your service center's services.Now a days mobile set is urgently required because my old mother is sick.You are requested to change my set with new one and advice me from where to collect it.If you will also not consider my problem I will feel that you are also compelling me to go to consumer court.

With regards,





RAM KISHAN,

K-9D, Sheikh Sarai II,

New Delhi 110017
Phone[protected]

ssssssssssssssssssssssssss

I am agree with this...
As i am facing same problen=m with MOBILE STORE located in FC road Shivajinagar Pune.

They are not having mobile phones for testing purpose..
I Purchase Sony S312 mobile from that shop as i took out that phone and inseritng SIN tried to call for testing then i felt Voice is vibrating, I told them according to that but they are not ready to agree on that...also store manager is not doing his roel in that view.

they told me u will get back 85% back and then u will get new one or replace this one.
Why should i lost my 15% amount for 5-10 min time.
Also store people not ready to cooperate on same matter also manager of the store.
Its totaly harashment of the public...
Kindlu do the needfull on the same ...As we are also earming money by doing work not to wated like this...

I HAVE PURCHESED ONE MOBILE PHONE L.G.GS190 IMEI:[protected] VIDE BILL NO.3046 DT.[protected] FROM HOTSPOT RETAIL CENTRE" SPICE RETAIL LTD. SHOPE NO. 97, BLOCK B PKT.II, SECTOR 17, ROHINI, DELHI "THEY CHARGES FROM ME RS.3250/-, WHEN I SAW HOTSPOT PRICE IN INTERNET RS..3077/- IF THEY CHARGES MORE THAN THE OTHER RETAL STORE OTHER RETAIL STORE CHARGES RS.3100/-.IT MEANS HOTSPOT CHARGES IS MORE THEN OTHER. WHEN I TOLD HIM THAT YOUR ARE CHARGING EXTRA THEY ARE MISBEHIVE WHIT ME .PLEASE LOOK INTO MATTER & REFUND ME WHICH YOU CHARGES EXTRA.

I HAVE PURCHESED ONE MOBILE PHONE L.G.GS190 IMEI:[protected] VIDE BILL NO.3046 DT.[protected] FROM HOTSPOT RETAIL CENTRE" SPICE RETAIL LTD. SHOPE NO. 97, BLOCK B PKT.II, SECTOR 17, ROHINI, DELHI "THEY CHARGES FROM ME RS.3250/-, WHEN I SAW HOTSPOT PRICE IN INTERNET RS..3077/- IF THEY CHARGES MORE THAN THE OTHER RETAL STORE OTHER RETAIL STORE CHARGES RS.3100/-.IT MEANS HOTSPOT CHARGES IS MORE THEN OTHER. WHEN I TOLD HIM THAT YOUR ARE CHARGING EXTRA THEY ARE MISBEHIVE WHIT ME .PLEASE LOOK INTO MATTER & REFUND ME WHICH YOU CHARGES EXTRA.

I HAVE PURCHESED ONE MOBILE PHONE L.G.GS190 IMEI:[protected] VIDE BILL NO.3046 DT.[protected] FROM HOTSPOT RETAIL CENTRE" SPICE RETAIL LTD. SHOPE NO. 97, BLOCK B PKT.II, SECTOR 17, ROHINI, DELHI "THEY CHARGES FROM ME RS.3250/-, WHEN I SAW HOTSPOT PRICE IN INTERNET RS..3077/- IF THEY CHARGES MORE THAN THE OTHER RETAL STORE OTHER RETAIL STORE CHARGES RS.3100/-.IT MEANS HOTSPOT CHARGES IS MORE THEN OTHER. WHEN I TOLD HIM THAT YOUR ARE CHARGING EXTRA THEY ARE MISBEHIVE WHIT ME .PLEASE LOOK INTO MATTER & REFUND ME WHICH YOU CHARGES EXTRA.

Respeced Sir,
I am Bharat Parmar from Ahmedabad Gujarat.I was working with Hotspot Retails Ltd.My Employee I.D.was 00913.
I have submitted my P.F.Document to My B.D.M.and he sent the document to H.R.Department Ms.Ruchi Karwar.When i call to Ms.Ruchi, she not pick up the Call, and never answer the call.
I called many time, but no answer from her side.
BHARAT PARMAR
+91 [protected]

Hotspot mobiles. — No proper service

To whomsoever it may concern:

This is in reference to the Nokia mobile phone (6300) that I bought from Hot Spot Mobile Store in Ameerpet, Hyderabad on 18 Sep 2008. I was sold a 2 year warranty (care pack) service on the mobile phone by the store person and I have made an additional payment also. The phone IMEA number is [protected].

I have given the phone for repair under the extended warranty on 21 March 2010 at the same store (store code: 956) and have also indicated the mobile number on which I can be reached. However, I have never heard from the store on the status of the phone repair.

I walked into the store 3 times in the last 2 weeks but ended up getting excuses for not being able to update me. Twice, I was told that it is power cut time and hence they will not be able to check the status and the third time I was told that the service is only between 10 AM to 8:00 PM. I was in the store around 9:00 PM.

Unfortunately, nothing is mentioned on the service job sheet regarding the timing. Over and above this, the sales person was quite rude and behaved as if the store is doing a great deal of favor to me.

It has surely caused a lot of inconvenience of not having the phone for more than 3 weeks and above all, I don't even know the status of my phone.

I thought your store has a brand, a chain of stores and the service might be good; hence I bought a phone there. I guess, I am totally mistaken and now I know that the people lack customer service too, leave apart servicing the mobile instruments.

I have also tried on the Mobicare line no[protected]mentioned on the job sheet) and it says that the number does not exist. I wonder if this email will reach anyone.

My complaint is on the following:

1. No proper response
2. Inconvenience caused due to lack of reponse
3. Unwelcomed behavious of the store person.
4. Wrong information on the job sheet (incorrent mobile number).

A quick response to solve my issue will highly be appreciated.

Thanks in anticipation,

Venkat Vishwanath

i have been duped by spice hot spot. they are cheat. selling 2nd hand stuff. Please please dont purchase from any of the franchise. I was duped by rs10000 by buying a spice mobile. the vendor would motivate to buy those duplicate stuff and keeping them in open packet and not sealed and sell them to customer by saying that they would return it if the phone does not work. However, once u r given money to them then u do request as much u can they would not return a single pie and the phone cost would be one third. they are real cheat. i am going to consumer court for the agony they are giving to customer..

my damn pf — pf

the pf office is very careless as they lost my pf form and now i think i will have to redo it, though i am complaining i know nothing is going to happen, damn its very frustrating, govt offices need to be more responsible.

hot spot mobile store is one of the worst mobile store i have ever seen . people working in this store are mannerless they dont have manners to talk to the customers . they are all bloody . i have bought a mobile of sony a few months ago and their are lot of problems but they are not ready to listen another thing is that they misbehave with the customers.
I am Archana Pandey from Lucknow