Indiabulls Dhani
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Indiabulls Dhani Complaints & Reviews

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SWARNALATHA NELAPATI
Mar 18, 2021
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I M NELAPATI SWARNALATHA i not using dhani freedom card y u debited in account kindly issued dhani card ..
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    Pankaj920
    Mar 16, 2021
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    Sir mene Dhani credit line se loan liya kiski EMI har 5 date to mere AC se debit ho jati h fir bhi eske alava 2-3 bar mene 15-16 ko extra amount debit Kiya h Jo refund chahiye or muje dhani AC delect krna h my no [protected] name Pankaj Singh panwar
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      D
      Dibyang Tripathi
      Mar 10, 2021
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      I have an emi of 73rs per month which I pay every month. I didn't opt for any membership and offers but dhani activated premium membership and deducted money from my account. They deducted extra money every month without notice. No customer support from their end. Name Dibyang Tripathi.. customer I'd [protected]. Contact no. [protected]
      +1 photos
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        S
        Sojan P Chacko
        from Vadodara, Gujarat
        Mar 4, 2021
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        I used Dhani one freedom card having a limit of 10000 and transactions limit of Rs 1000 per day. In their conditions there is no mention of processing charges but when I used RS 924.they added RS. 150 as processing charges and instalment in 3.months in addition to RS 300 as monthly charges. It means for using RS. 10000 a customer will have to pay RS. 1500 as processing charges and 900 as monthly charges for three months. They have not mentioned about the processing charges of Rs 150 for RS. 1000. This they are cheating the customerz
        Jun 21, 2021
        Updated by Sojan P Chacko
        Till date the issue is not resolved.
        Very bad experience from such a reputed organization.
        Are ye chore hai sale, likhte kuch hai aur karte kuch hai, customer care number to lagta hi nahi kabhi, aur support e mail me to gadho ki fouj bethi hai sale reply hi nahi karte
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          D
          Deepak deva
          from Faridabad, Haryana
          Feb 23, 2021
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          Address: sector 27A FARIDABAD

          When will you get me out of this Dhani Premium Members

          We want to stop this.

          Loan Application No. IDHADEL09417751
          +7 photos
          Feb 25, 2021
          Updated by Deepak deva
          Please remove Dhani Premium Members

          Feb 25, 2021
          Updated by Deepak deva
          I do not want to take any loan from Dhani aap. CLOASE MY LOAN
          Dear Deepak,

          We have already shared a resolution/update on your mail. For further queries/concerns kindly write back to us.
          Request Reminder 🙏

          Dear Sir,
          Iám paying all EMI from time to time to close my loan in the cibil Report ...👇👇 [protected] (DEEPAK CHAURASIYA)
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            J
            Joyr1233
            Feb 22, 2021
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            8799 rs was transferred from dhani wallet to my bank account which charged 2.75% .

            My money was debited from dhani wallet bt not received yet my bank.
            +2 photos
            Dear Joy,

            We request you to share registered contact details so that we can assist you further.
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              R
              Rinku Mahor
              Feb 20, 2021
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              Please cancel my subscription super saver card my dhani one freedom card is not activated please cancel it.please solve it
              +1 photos
              Feb 20, 2021
              Updated by Rinku Mahor
              I want to cancel my one freedom plan with and also cancel my monthly subscription from dhani .. As extra money has been debuted with any reason nor i have taken any loan or my credit line is not used . The amount was more the the monthly plan ..Now i want to cancel it as i am unable to maintain it and due to extra chargs without any prior reasons ...So kindly pleaseproccede it and cancel my subscription as there is no customer support from the team and the app is not showing the cancel option for unsubscribing .Kindly look forward and cancel it i don't have any ongoing loans and no credit line have been used till date ..
              Dear Rinku,

              We request you to share your registered contact details so that we can assist you further.
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                A
                Arunkarthick1223
                from Attur, Tamil Nadu
                Feb 16, 2021
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                Address: 1/109a east street kottamangalam udumalpet Tiruppur-642201
                Website: Dhani India bulls.com

                Sir I have already subscribed dhani one freedom card but I'm unable to cancel it now you have charged 125 rupees and 59 rupees without any reason I have not bought a single rupee from you please stop my subscription and stop making charges this is my number [protected] I have tried to talk your loan department but till now they are very busy
                Go to consumer forum, indiabulls is not going to resolve your problem, they have made this app to fraud with consumers, they will deduct monthly subscription even you use this or not
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                  K
                  Kirti Mujalde
                  from Indore, Madhya Pradesh
                  Feb 12, 2021
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                  Address: indore
                  Website: Dhani

                  After closing the account in 2018 and after paying all the due amount still they are saying you didn't close the account and calling continuously.
                  Hi Kirti,

                  We request you to share your registered contact details so that we can assist you further.
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                    S
                    sriyanka bvs
                    from Bengaluru, Karnataka
                    Feb 8, 2021
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                    Address: 2, 2-11-46, barath nagar

                    Amount deducted but not updated in dhani app
                    +1 photos
                    Feb 08, 2021
                    Updated by sriyanka bvs
                    Amount deducted but loan not updated

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                      A
                      Anish Ahmed
                      Feb 2, 2021
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                      I want to cancel my one freedom plan with and also cancel my monthly subscription from dhani .. As extra money has been debuted with any reason nor i have taken any loan or my credit line is not used . The amount was more the the monthly plan ..Now i want to cancel it as i am unable to maintain it and due to extra chargs without any prior reasons ...So kindly pleaseproccede it and cancel my subscription as there is no customer support from the team and the app is not showing the cancel option for unsubscribing .Kindly look forward and cancel it i don't have any ongoing loans and no credit line have been used till date ..
                      Hi Anish,

                      We request you to share your registered contact details so that we can assist you further.
                      Anish Ahmed's [Complaint's author] reply, Feb 4, 2021
                      8876367939
                      Hi Anish,

                      We request you to share your bank statement (PDF) reflecting transaction details on [protected]@dhani.com for further action.
                      I am also facing the same problem there is no option to cancel the subscription, but no one from dhani customer care is ready to resolve my problem, I have wrote many e mails but no response every time they just suggest a way to cancel subscription through app but there is no option of cancellation
                      My register mob. [protected]
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                        S
                        sushant langu
                        from Noida, Uttar Pradesh
                        Jan 23, 2021
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                        Hi I am Sushant Langu & my Dhani cash was debited on 23rd Jan 2021 without my permission & reason stated was against Non realisation of EMI payment.
                        My Interest repayment schedule will start from 5th Feb & total principal amount has to be paid with my last Instalment which is on 5th Jan 2022 as per Dhani repayment schedule
                        There is no such EMI & for the same I have also shared mail with Dhani customer care .
                        I called Dhani customer care also but couldn’t get any satisfactory resolution
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                          S
                          sujoy sain
                          from Belthara, Uttar Pradesh
                          Jan 22, 2021
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                          Worst Service I have ever faced by dhani. I have not granted any type of service they are charging every month. I dont want to say anything customer service which is the worst service.
                          Jan 22, 2021
                          Updated by sujoy sain
                          I want to close my dhani account but customer care did not close it.
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                            G
                            Gururajkaran01
                            from Bengaluru, Karnataka
                            Jan 19, 2021
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                            I see Dhani is charging me unnecessary amount every month as

                            EMI 1626+130+88

                            [protected]
                            3790 - 88

                            I have taken credit line of Rd 3790 and paying Rs 88 every month, and I see outstanding is rs 5022?

                            What is that rs 130 for?

                            I have no idea what is that rs130 for.

                            Call centre executive Nikita hang up when I ask for supervisor.

                            This premium membership for extra amount that you charge me everymonth is completely a Scam and fraud.
                            Jan 19, 2021
                            Updated by Gururajkaran01
                            They refuse to cancel service, I told them i will pay all my outstanding and don't want any relationship with Dhani, they refuse saying the premium membership cannot be cancel and they will charge me forever.
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                              S
                              Santosh Kumar Mupavarapu
                              from Hyderabad, Telangana
                              Jan 17, 2021
                              Resolved
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                              Resolved

                              I have taken a loan in September 2020 and I am paying an EMI (interest) of ₹ 513 every month on 5th. But, this Dhani is deducting ₹ 100 in addition without any intimation and I am facing bounce charges by the bank. Nobody is available to answer my phone and when I e-mail, the support team sends documents saying that they are deducting the money as membership fee from my bank as per the rules, in which there is nowhere written that ₹ 100 will be deducted every month. I am going to complain to Banking Ombudsman regarding this cheap cheating trick.
                              +1 photos
                              Aug 8, 2021
                              Complaint marked as Resolved 
                              Dear Santosh,

                              We request you to share your registered contact details so that we can assist you in a better way.
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                                S
                                Saurov Richil
                                from Kolkata, West Bengal
                                Jan 17, 2021
                                Resolved
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                                Resolved

                                I have used credit line of just 2250(including all charges), due date of EMI payment(Rs52) is 5th February, 2021. But on 16th of January dhani deducted Rs130 from my registered bank account. Look into this matter and refund my money, otherwise I will have to cancel my mandate for dhani. I tried mailing dhani but my mail failed to deliver as dhani mailbox is already full of consumer complaints(May be). Most importantly do this ASAP, I may file complain against you in consumer court. Thanks in advance.
                                +3 photos
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                Dear Sourav,

                                We request you to share your registered contact details so that we can assist you further.
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                                  S
                                  Siddharth Vishnoi
                                  from Delhi, Delhi
                                  Jan 1, 2021
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                                  Website: www.dhani.com

                                  I have taken loan from Dhani, But sudden without any notice they have disabled my account. Now i cannot see my account and remaining EMIs. I complain about this to there customer care, They replied that this is automated and can not enable my account.

                                  Now, I cannot access to my account, I cannot pay my emi manually, I cannot foreclose my loan, I cannot see my remaining emi, I cannot see weather my automates emi are success or failed, I cannot see any hidden charges deducted by DHANI..

                                  Dhani is running a Huge scam..
                                  Dear Siddharth,

                                  We request you to share your registered contact details so that we can assist you in a better way.
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                                    D
                                    D.K Pandey
                                    Dec 31, 2020
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                                    Website: Indiabulls dhani app

                                    Company not showing hidden charge but they illegally charged 100rs for prime membership and 30rs for insurance with 87ra emi intrest every month, and they also deduct their dhani like 252 rs, wallet cash every month this fraud please solve this issue now.
                                    +1 photos
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                                      C
                                      Chandan2730
                                      from Delhi, Delhi
                                      Dec 29, 2020
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                                      Address: Vashali

                                      Dear India bulls dhani
                                      This is to inform you that my name is chandan kumar and last month someone has done fraud with my name and with my documents has been misused by someone else has been taken loan and even you have pass the loan which is fraud without know anything properly how can you all pass the loan, let me know who has done the fcu and the amount which has been transferred is not my account its a fraud account. Even the loan details are not my and yours employee are not educated that without having proper information how can they pass the loan
                                      The loan number is IPERDEL01477108
                                      Account number in which money has been transferred ASIX BANK AC NO [protected]
                                      IFSC UIB0002375
                                      I am going to consume court and FIR at Indiabulls dhani one FIR copy for you and one copy for RBI bank.
                                      Because of you have pass the fraud loan my civil should not be impact if its been reported at my civil then you all have to suffer a lot, you all should immediately look into this matter and solve it as soon as possible.
                                      Find the below my pan card no and my contact number
                                      Pan no -DWQPK6245G
                                      Mobile no -[protected]
                                      Regards,
                                      Chandan kumar
                                      +5 photos
                                      Dear Chandan,

                                      Please be assured that our team is already working on your concern and will get back to you with an update soon.
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                                        S
                                        Sushma Kotharkar
                                        from Sonipat, Haryana
                                        Nov 11, 2020
                                        Resolved
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                                        Resolved

                                        Website: Dhani credit line

                                        Loan A/c number :IDHADEL09487012.
                                        First of all I tried to contact Dhani customer support over the call and email multiple times from several days but no reply.
                                        I have taken a loan of 10, 000/- from dhani app and I paid month EmI ie Rs 291/- on due date 05/11/2020. But the EmI paid details are not updated in app yet and they have leveid 472/- as EmI over due charges.

                                        Please look the attachment and kindly resolve my issue at the earliest basis.
                                        +2 photos
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        Dear Sushma,

                                        Kindly be informed that we have waived off your bounce charges. For further queries/concerns kindly write to us at [protected]@dhani.com
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                                          R
                                          Rakesh Jangir
                                          from VIDHYADHAR NAGAR, Rajasthan
                                          Sep 12, 2020
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                                          Hello
                                          Rakesh jangir here. I got loan 6000 from india bulls # one. Disbursed amount is 5343. Rest amount labeled as fraud. This one is first of fraud and i diabulls says it's intrest free loan.

                                          Second thing is that i already paid all emi, but executives calling me again and again to pay that amount. Applying bouncing g charges since last 6 months. And also bouncing my emi abey month also. And the collection department using threatening language to me. Its really pore service.
                                          Requested to all the customers that don't get loan india bulls dhani it's fraud compny or bank.
                                          For further details i am attaching india
                                          Bulls acount statement
                                          My bank statement
                                          And hand written datewise detected amount or
                                          Payed amount 1 emi by phone pay

                                          Thanks and regards
                                          Rakesh jangir
                                          +3 photos
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                                            S
                                            sumit1709poddar
                                            Sep 9, 2020
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                                            My account was debited through ecs for amount 3495 on dated 27.08.2020, which was not my ecs. After that i had make complai to indiabulls dhani regarding same but lastly i got response that it was not deucted ecs but it was bank charge which is deducted by my bank. But it was clearly mention in transaction it was ecs debited by indiabulls dhani. And my bank saying it was ecs only not bank charge.

                                            I'm already running short of funds in current situation and now unable to get proper response from both company ( corporation bank & indiabulls dhani).
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                                              M
                                              Mahesh goud229
                                              Aug 8, 2020
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                                              Address: Nalgonda
                                              Website: Dhani loan

                                              Please provide lain for me
                                              +1 photos
                                              Aug 08, 2020
                                              Updated by Mahesh goud229
                                              Iam trying loan since 10 days onwards it will not opening why please reply me

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                                                S
                                                senthil6969
                                                from Coimbatore, Tamil Nadu
                                                Aug 7, 2020
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                                                Pls dont every one buy loan from indiabulls dhani he is a fraudulent merchant.
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                                                  senthil6969
                                                  from Coimbatore, Tamil Nadu
                                                  Aug 7, 2020
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                                                  Sir i use my dhani app to pay my eb bill 674.00, my cash transfer from my kotak bank 522.00 and dhani cash 152.00 but bank account dedit but he not paid in tneb account i send somany mails to him but only useless reply coming not my money return.
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                                                    A
                                                    Ankit Pratap Singh Negi
                                                    Jul 10, 2020
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                                                    Dear sir,
                                                    My emi did not deducted automatically and also i am not able to see my loan detail since last some days but my dhani cash debited in june and july both time and did not reverted this is not my fault i have maintain my balance
                                                    My dhani cash should have been credited to my wallet last month but it keep on debiting, and customer support did not pick phone whenever i try even i have waited so long. I don't know what to do with your worst services pls update my account properly and refund my dhani cash and pls creadeted to it in my dhani wallet.
                                                    And whenever i try to see my loan statement it showing error and i am not even able to see my load installment status since last 2-3 month
                                                    Pls. Improve your services.
                                                    +3 photos
                                                    Dear team

                                                    Greetings of the day!

                                                    I have a personal loan at your bank. I have not missed even one EMI since 05/05/2018 till last month.
                                                    However, this month (July’21) even after having sufficient funds in my bank account the EMI was not debited.
                                                    Nor have I received any loan related reminders on my mobile number like I always do.
                                                    I would like to know why is this happening? And because of your carelessness my credit score will be hampered.

                                                    I would like a reply with a solution for the said issue ASAP.

                                                    Loan holder’s name- RAMITHA K S
                                                    Agreement no.- S[protected]
                                                    EMI date- 5th of every month
                                                    EMI amount- 29691 INR

                                                    AWAITING YOUR REPLY

                                                    warm regards
                                                    Ramitha k s
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                                                      D
                                                      Dr gJoyeeta Boral
                                                      Jun 27, 2020
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                                                      I have paid the emi before due date, on 30th of april, 2020 1:22 pm using dhanipay wallet application.
                                                      Even though i paid the emi before due date but still my hdfc bank account was hit by indiabulls two times on 5th of may, 2020 and 13th of may, 2020 which incurred a total of approximately 2360/- (Inr) from my hdfc account, as emi bouncing charges. Because after the emi payment in my bank account not have sufficient funds.
                                                      Because of the indiabulls system not working properly i had to bear this loss.
                                                      Even after paying the emi i got many calls from the customer care asking for the payment.
                                                      Below are the points on which i will move to the court, if my issue is not resolved asap.
                                                      1. Even after paying emi before due date, i was called many times by the customer care asking for emi. I have recorded calls.
                                                      2. Even after paying emi before due date, my hdfc account was hit two times by indiabulls, due to indiabulls system not working properly. I incurred a loss of total approximately 2360/- (Inr). I want my hard earned money back asap. I have attached my bank statement screen shot and dhani pay wallet statement. Return my money.in this current situation my business is closed but still i paid the emi before due date. And loss my money 2360. Minimum 20mail i sent, but no response.
                                                      My two loans number

                                                      1- cl[protected] rs 734
                                                      2- pl[protected] rs 913
                                                      +3 photos
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                                                        D
                                                        deepak bhange
                                                        Jun 25, 2020
                                                        Resolved
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                                                        Resolved

                                                        I've called your Indiabulls Dhani customer service number everyday as soon as RBI announced the moratorium. Their phone lines are dead. None of the numbers are reachable which are available on your website and Dhani Application.

                                                        I have sent an email requesting for EMI deferment or so called moratorium from June to Aug based on the new RBI guidelines. I received an automated response, since then I haven't heard anything from your company.

                                                        I not sure what is stopping them from accepting my request or why there is a delay. I received an SMS that my EMI is due, "Your Dhani Loan EMI of Rs.1224 is due on 05-06. Keep balance in a/c for EMI Payment. You can also pay EMI on Dhani App using Dhani Cash. http://1kx.in/VAltxt".

                                                        This is highly unprofessional and unacceptable, I feel Indiabulls Dhani is going against RBI guidelines.

                                                        Please accept my moratorium request for June to Aug as announced by our government. I will not get my salary for June or onwards and I am already under a financial burden. Other banks and financial institutes have happily accepted moratorium and are helping thier customers. Why is Indiabulls not doing that?

                                                        I am officially informing Indiabulls Dhani that I will not be able to pay the EMI for June and onwards since I will not get my salary. I should not be held responsible for any penalties or late charges.

                                                        Indiabulls Dhani will be held responsible for damage on my credit history if you won't accept my moratorium request.
                                                        Aug 6, 2021
                                                        Complaint marked as Resolved 
                                                        Jun 25, 2020
                                                        Updated by deepak bhange
                                                        My loan I'd is id-IPERHYD08125108
                                                        Mobile no-[protected]
                                                        Name-bhange deepak
                                                        Dear Deepak,

                                                        We would like to inform you that you have been successfully registered for EMI Moratorium. Thank you.
                                                        deepak bhange's [Complaint's author] reply, Jun 30, 2020
                                                        Why do I am getting a message/ mail for ecs request then? And there will be charges for my ecs request. I will be charged whenever there is an ecs request. I request you to please look into this, and update my account as per moratorium rules.
                                                        deepak bhange's [Complaint's author] reply, Jun 30, 2020
                                                        Why do my amount is still getting deducted from my account? Even after successfully registered for EMI moratorium, And I got a call that i was charged with bouncing/ penalty charges and ecs charges also. Requesting you to please look into this.
                                                        Dear Deepak,

                                                        Your remarks have been noted and shared with the concerned team. Request for your patience in the interim.
                                                        deepak bhange's [Complaint's author] reply, Jul 9, 2020
                                                        Hello,
                                                        I got a call, and they are saying me that I am only registered for moratorium and it's not going to be accepted because I have paid only one month loan. He is saying me that I have to pay 3 months loan then only your moratorium is accepted and they are charging overdue for this also if not paid. As government is not mentioned anything like this, as its applicable for everyone. its against the rbi rules. If my moratorium is not accepted then I am going to commite suicide against dhani name.
                                                        deepak bhange's [Complaint's author] reply, Jul 9, 2020
                                                        Hello,
                                                        I got a email, saying that I have taken a loan after Feb 29, that the reason I am not eligible for moratorium. Is rbi mentioned that if loan is taken in the month of feb are not eligible for moratorium. Requesting you to please look into this and do the needful.
                                                        Dear Deepak,

                                                        Please be assured that our team is working on your concern and will get back to you at the earliest.
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                                                          A
                                                          aabond4
                                                          from Hāora, West Bengal
                                                          Jun 23, 2020
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                                                          Hi Team,

                                                          Today I received call from [protected] Kolkata office thretening me to file police complaint and legal action against my emi pay which is due 10 days only and most strangely after RBI guidelines I have applied moratorium from june 1 to 31st August after even they threatened me to like anything.

                                                          I request indiabulls to take against that employee which number I mentioned and urge him to apologize to me and provide necessary action accordingly or else I will take media along with police to thretening me I have all proof.

                                                          Thanks
                                                          Arnab Acharya
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                                                            R
                                                            Robinson William
                                                            Jun 18, 2020
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                                                            Resolved

                                                            Address: Rajiv gandhi infoteck park. hinjewadi

                                                            Hi sir/madam.
                                                            Name - robinson gabriel william.
                                                            Iperpun06190780
                                                            Pl50036853

                                                            I have raise and request that dhani indiabulls for moratorium link is not workable.
                                                            Also i have send mail to ([protected]@indiabulls.com.) ([protected]@indiabulls.com) and contact to this[protected] /[protected] it is not workable, as per rbi update for previous 3 month and new update for next 3 months totol 6 months till end of august i want moratorium i have drop mail to this team but they continuously send same link which is not workable.
                                                            Every month they are sending 2 /3 time cheque to hdfc account [protected].
                                                            (Kindly help us to give all my bouncing charges to my account and do my loan for moratorium)
                                                            I was staying in red zone area no scope for work right now i am in sholapur once back to pune and joined my company i will able to paid monthly installment.

                                                            Thanks& regards,
                                                            Robinson william
                                                            Aug 8, 2021
                                                            Complaint marked as Resolved 
                                                            Dear Customer,

                                                            As discussed we request you for availment of EMI Moratorium please submit the details on the website:

                                                            https://www.indiabullsconsumerfinance.com/emi-deferment-request/

                                                            Also we request you to provide your bank statement in PDF format from the month of MAY 2020 to till date.
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