Indus Valley Complaints & Reviews

I have got below message from Indus in beg. Of Oct.
Now we are in end of Oct but there is no proper response from Indus in spite of sening lot of Email and wahtsapp call and chat.
They are keeping so silent towards this issue and they are not refunding my amount.

******quote***

Thank you for your recent purchase. As per your request the order has been cancelled.

Your Order id: #TIV128035...

I have ordered an item with Indus Valley (https://www.theindusvalley.in/) with the Order number: TIV54317. The order was supposed to deliver by 29th April'2022. I am contacting them and every day (for the last 4-5 days) they are saying they will deliver in the next 24 hours. But nothing happened. They are asking me forcefully cancel the order. I don't want to cancel and want the product.
The customer care is not helping me. I would...