Ion Exacense Complaints & Reviews

In response to our call to eureka forbes, the technicians from ion exacense / aqucare visited our apartment for servicing of our classic+ water purifier.

They convinced us to buy the 2 year amc for rs. 3775/- in nov 2018. But, till date, not even visit has been made by their technicians, despite repeated calls to them.

Our calls are either never answered or they answer and accept that they have not visited and...

Ion exacense is a fraud company! You can see so many complaints - all of them complaining that they take amc and then never visit the customer.

My complaint is also the same. Client id. 39875, purchased amc on 27.11.2018 for aquaguard classic+ but till date (More than 12 months) nobody has bothered to visit, even after many calls and complaints.

Eureka forbes simply shares the contact numbers of their customers...

I had purchased water purifier from eureka forbes in dec 2017. On 20th june 2019 a technician came from ion exacense to replace filter and i took a 2 year amc for rs 8530. Within 3 weeks the machine stopped working and i got in touch with customer care to send technician. Its been 2 months i haven't used the machine and they did not send technician. I kept calling them and they give false promises. I spoke to the supervisors [protected] and...

I have taken the AMC from Ion Exacense from 7/7/18 to 7/7/20
No follow up was done till date.

Called for service to replace the filters.
Person arrived. He replaced the filters. After that the unit it self is not working.
After replacement the person is not checked the unit is functional or not. Just left the unit.

I am trying from last two days . People are telling they will send the...

I have entered into amc contract for a period of two years from 16.12.2018 to 16.12.2020. I have paid rs. 8575/- as amc contract fee. Receipt no is 12818 smart card no 51787 id no 20. Registered mobile no [protected]. Till today no person has visited for giving amc services. They have not attend my complaint for rectifying the problem. I have tried calling help line [protected] several times but it gets disconnected. There is no alternate...

I have taken an AMC paying Rs.5530 in February 2018. Ion Exacense had promised that they will service the water purifier once in six months. It is more than 18 months and they have not visited even once despite number of phone calls. My Client No. 29825.
This company has no customer service and every time you call up the number for service they will promise to attend within 24 hours....

Since two weeks water filter is not working. I have two year amc for service and part replacement (Client id: 139160). Called to customer care center but didn't get any response. Technician don't know how to replace or service filter properly. They are cheating customer in the name of amc, if they came to know that we are having amc they will not attend the call. They are having all duplicate spare part....

Dear Sir/Madam,
2 years back on 12.June. 17 I had enrolled with ion exacense aquacare with AMC. This ensured below services to me
1. Service every 3 months
2. Filters change (all 3) twice
Below are my details
Client Id : 15311
My AMC will expire on coming 12 May. For past 1 week i have been called your customer care[protected] several times to send a technician.
A technician was sent...

Took a 3 years AMC contract on 03/03/18 to 03/03/20.
For one entire year no one visited us.
Post one year a technician visited us on 12th feb 2019 and spoiled the purifier.
He didn't fit the candle and filter properly owing to which the purifier leaked and spoiled some parts in it.
Again when we called them then after lot of follow up the different technician came on 26th Feb 2019. He tried to fix something and...

Hi team,
I have taken insurance for 2 years. Now my aquaguard filter stop working and i raised a complain (96407) since 1 week now. Every time a new representative will pick the call and tell "today i will send the technician". They are not even telling what is the issue. I am seriously fade up with these stupid people. Some rep gave one mobile number ([protected]) and said he is the technician lead. First day whenever i was calling...

I received a call from them for the service and a technician arrived on 4th november 2018, and while he was servicing he said the filter is not working so its better to replace it and i accepted it and the filter is been replaced. He asked me to switch it on after two hours and i did but the water started leaking from the filter.. And wen i called him back he said he will come to solve the problem but he has not come.. I tried to call your...

The company representative came in and explained about the amc process and mentioned himself to be an authorised service care for aquaguard. Misrepresentation of facts that he is from aquaguard and took the amc cost of rs 12500. Put a filter which is not aquaguard filter but some other company. Called them for refund but they are okay to file a police complain or even take this up wherever....

This is a fraud company. Taken amc & vanished
The representative from this company came to us & explained that they are authorised service agents for aqua guard & shown us the id card & etc.
We give them the amc & aid the money.
Now we trying to reach them on their toll free no with out any success.
We request other consumers to be very care full with this company.
Thanks & regards
Khanseaa...

I somehow got a call from the ion exacense. They identified themself as autherised agents fro aquguard (Eureka forbes), asking whether i need my aquaguard to be cleaned. When they came for cleaning they said water quality i is not good and filters need to be replaces. They showed me id card on which authorised aquaguard was mentioned. I got the filter changed from them by paying 3900 rs, after few months i noticed that some algae is getting...