Jockey India Complaints & Reviews

I bought the jockey polo t-shirt from nearest shop but after 1/2 wash it's become so lose even i have hardly used 3/4 times since purchased (July-2018).
Tried to contact to customer care on "[protected]" many time but no response than finally sent email to below mentioned email id # [protected]@jockeyindia.com and [protected]@jockeyindia.com

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Brief about the follow-up till date :
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1) first email raised to customer support team : on 11 - sep-2018.
2) the requested detail shared to customer support on 15-sep-2018.
3) email received from jockey for reverse pickup for my complaint garment on 24-sep-2018.
4) garment (T-shirt-white) picked/collected by jockey executive on 26-sep-2018.
5) from 26-sep-2018 to till date not a single reply coming from jockey customer care even after multiple follow-up.

It has been more than 1.5 month to do follow-up with jockey team but since the garment is picked up by jockey executive the customer care team not at all replying on single email.

I purchased a new underwear (Trunk) from Spencers, (Quest Mall, Kolkata) on 15/08/2018. Very poor material. I wore it exactly for 2 days and the material stretched to such an extent that its ill fitted now. It costed me Rs. 239/-. I had been a regular user of jockey undergarments. However, for the past two instance i was really upset with my purchase. Hence, I thought of complaining this time. Please find the attached supporting documents.

I demand compensation regarding this.

Regards

Tanmoy Prasad
Mob[protected]

As I was purchased 3 underwear from Jockey shop bailey road & 2 are fine but another one was defective.I visited the shop but they refused and as well as I also contact customer care department.They told me send the defective product via courier so why I will send the product via courier.If I will send it through courier then what benefit to me because its product amount & courier amount is same. so please suggest.Already discussed wilt customer care but they have refused ...If you did't send me how I can see what was the problem ??

In my jockey underwear, there My underwear has got rubbing. Underwear is not good.s o please take your product.Its cloth is not giving me comfort.underwear couch part is not soft, it is rubbing.I bought a inner 2week ago.Its quality feel me not good.It disappointed me .I used jockey brand regularly., it is too expensive but at that my underwear couch part is irritate me.

Sir we r jockey customer from long time we r purchase in banglore in shopping mall staff very professional & cooperative but in shimoga city center urs branch staff are very irresponsible & not cooperating & useing bad local language... I request u administration dept pls change all staff other wise u lost urs businesses & name of jockey co... Best regard

Dear all,
I have purchased two products (Forest green straight fit shorts / ink blue grindle bath towel/ seaport teal men promo t-shirt (Free product)) online from www.jockeyindia.com because there was an offer of free t-shirt on purchase (Order# [protected]). I purchased the product in large size which were one size bigger to me (Free t-shirt and forest green shorts) and i write down an mail to exchange the same with medium size or return all three products. They managed to pick only two product forest green shorts and free t-shirt. I wrote them many mail to enquire about my exchange products but they never replied any mail. Today, i contacted their customer care number [protected] to enquire about the delivery of exchanged products. They told that they returned the price for forest green shorts. I purchased the articles only to get the free t-shirt offer; i mailed them many times either return all three products or exchange large t-shirt and shorts with medium size. This is cheating to the customers. Kindly help to resolve.
Regards,
Nitin pargal

We bought a pair of vest from dlf jockey store, we asked for size 80-85, and we not beieg fussy buyer didn't checked assuming we would have got what is asked. But to our utter surprise it was size 90-95. We put up in ghaziabad and can't travel every other day to dlf so when we went back to change. That guy just started showing tantrums. Not even accepting his mistake. And was talking in such attitude. Not accepted.

Hello team jockey

Good evening,

My self yogesh gupta, i'm from ahmedabad.

Currently i'm leaving in mehsana, gujrat.

Actually would like to share one of my genuine problem with product.

Last week i had purchased one box of having 3 pair of jockey socks (397rp) from one of mehsana based dealer.

After the first wash of that perticular socks, it's got completely unhealthy n just about to tear from some of the areas, so i took that pair n visited the same dealer at mehsana, but having a deep sock he straighly ask me to call on toll free number of jockey, i just can't do anything for this!!! And also suggest me to do courier the pair wherever jockey team suggest.

I was like what rediculas he's talking. Why should i do courier???

I also called on the toll free number as well. But didn't get any response from there.

Really suck a bad experience with the product and from the dealer as well.

Request you to please do needful!!!

Here is the details of dealer: m/s rastogi's aavas electronics. Phone no.[protected]. Mr. Sanjay rastogi. [protected].

Closing with regards.

Yogesh gupta

[protected].

I have purchased a multiple sets of jockey briefs #1010 and vests from the market but after 1 to 2 washes found holes in 2-3 pieces. I cannot expect such a poor quality from brand like you. I am regular customer since last few years and never found that the product became unusable within atleast 1 year. Kindly send ur representative to have a look and arrange return or replacement for the product.

Hello sir,
I bought a jockey brief (Sport) 2 weeks ago on which i found hole after wearing for just 2 times. Is this the quality of jockey products you serve to the costumers. This is not the only product i used, but the only product which i found to be defective. If this is the only service or quality you provide the customers i won't recommend it to anyone.

Hello team,

I have purchased a set of 2 pieces of jockey poco briefs #8035 on 3rd june, 2017 jockey-fashion and freedom collection, nanded city, pune and started using in july but found holes in the one piece immediately in sept, 2017. I cannot expect such a poor quality from brand like you. I am regular customer since last few years and never found that the product became unusable within atleast 1 year. Kindly have a look and arrange return or replacement for the product.
My details: [protected]@gmail.com | mobile: +91-[protected]

I bought a jockey elance vest style #8823 size s from an offline dealer.
After the first wash, the stiching of the vest has been worn out from the bottom of the vest.
I am a regular customer of jockey, but this time i was totally disappointed by this experience.
So please help me in this regard by fixing the issue.

Please acknowledge.
Thanks

This is regarding the incident sr20172492.

I am a loyal customer of jockey and using products from last 10 years.

First time here, in this case, i was very unsatisfied with the product quality.
I contacted the jockey customer care ([protected]) and they asked me to send the product back to the given address.

Today after waiting for around 10days, i called the customer care again, and they mentioned that they are sending the same product back to me.

I only used the product for around 12 days, and mold started growing on the back part.
Also, i can see there are small tiny holes in the product after very less use.

How can jockey send me the same product back, if it has this much of quality mistake?
I had never found any defect in any of the jockey product in last 10years, this is the first time i am complaining, and is this the way a customer is treated in jockey?

I am very very disappointed here, and please make a note, that i will not be going to accept the same product if you send it out me.

I want the replacement/refund in this case.

Waiting for a reply asap.

I purchased jockey short on date 04/06/2017 for my son yr 10 from bhagyoday enterprises, ahmednagar (Maharashtra).
My son used the same maximum 4 to 5 times and not more than 12 days only.
After 4 to 5 washes i observed a hole formed on short thigh.
I am sending images herewith.
I am using lots of jockey product but such hole is form first time.
I request u to check the product and if it is defect replace me the product.

1. I bought a ladies pyjama from Messrs Singh Agencies Patiala on 19 May 2017. Few items in the bill were exchanged on 20 May 2017 for change of size/another item. On exchange, original bill of all items was retained by the dealer.
2. The pyjama was worn for first time yesterday and it was discovered that it has a small hole in the weaving. The dealer was contacted today who told to contact jockey india on toll free number. All attempts to contact jockey india on toll free number were futile.
3. The hole in the pyjama is a manufacturing defect.

I ordered three items from Jockey's authentic website and from the very first day of placing the order I was trying to cancel, but it was no where. They could not provide me with any solutions. Now they say these are inner wears due to hygiene etc they can't take back. But on the other hand it's also mentioned should return within 7days of arrival. As per their FAQs and return policy I can also play with words and take my HAQ . Untrusted. UNJUSTIFIED. Looters. Do not opt for JOCKEY ONLINE. I used to love jockey because for everything. Now I cannot.

We have delivered your order. Here are your shipment details: Order ID: [protected] Item PriceQtySub total Dark Prints Hipster Pack of 3 Size :XL Rs. 3701Rs. 370 Dark Prints Hipster Pack of 2 Size :XXL Rs. 2801Rs. 280 Total Order Amount Rs.650. Hi this Anandi Karapu. My regt mobile no.[protected]. I paid online. Today I got msg from your end, so still not getting any parcel from your side. This is just cheating to customer. Request to return my parcel or return my money back. Your Faithfully Anandi karapu [protected]

i am regular user of your cloths products like brifs(underwear) and ganji, never had uncomfertable except its last purched months back, 3 brifs and 3 ganji.its details is:- - 90-95 cm - Jockey - elance -100%combed cotton - Style # 1004 [protected]------- - 90-95 cm - Jockey - Modern Classic - Style # 8820 If desire, i will send you above noted cloths through currier, as sugested adress. mukesh alakh 66, gulistan state governmet colony, lucknow-226001 cell-[protected]

On purchasing from an authentic Jockey store, the first time i use the shorts, the only pocket it has tears off tearing the complete shorts. It was indeed a defective piece and on complaining on the jockey india customer care, there was no reply whatsoevver. Pathetic quality with a topping of hopeless service assurance! Way to go Jockey, hope you are ruined because of your faulty practices!

Sir, I am Sushil Murarka from KOLKATA, mobile No.#+91 [protected]. Since last several years I am using JOCKEY VEST & BRIEFS, SPORTS SOCKS & other products. Last 15days back I bought CS 13 VEST Size M, Colour White, after 1 wash I found a hole, the said VEST purchased from your brand shop JOCKEY in South City Mall, Kolkata. Most of the staffs knows me personally as I buy JOCKEY products from them regularly. They were helpless and requested me to call CUSTOMER CARE, I have tried your old no.[protected] & was told that the number has changed to [protected]. The problem explained & a complain was logged #SR20151860. I was really shocked when I was told I have to send by courier the VEST to JOCKEY, BANGALORE. I think the problem with most of the Multi-National Brands is more than 50% of their products they are selling in this country and in case of SERVICE or COMPLAIN they take this country for granted. It is really shocking customer cannot return the defective product in the store.