Kone Elevators Complaints & Reviews

The so-called sr engineer subramaniyan whom I feel completely unfit to handle elite customers and their complaints in madhapur area where he is assigned. I saw his reference in some of the complaints (27 referred here) from my same area. Don't know whether all the team/managers copied in his mails are sleeping and keeping mum instead of redressing client grievances and act at their level, when the client responded to his senseless writings...

Sir, With respect to your reply from Subramanyam, Sr Service Manager I am not satisfied n not relevant with the facts self mentioned.Hence, total repairs has to be borne by Kone only as the fault occurred from one pcb to 3 pcbs (I.e: all pcb s in lift you are going to change).That’s not an Engineering job.Pl arrange repairs at your cost immediately.Pl do needful on top priority by seeing Sr Citizens Pl. With kind regards. V Inna Reddy,...

We have raised a complaint about a month ago still the issue has not been resolved.

After so meany follow-ups with local team they sent a technician to check the issue but he failed to resolve the issue, after four visits he told us that there is a issue in harddrive and asked us to replace at the same time he quoted 1.6 lac INR for the same.

There are 20 houses in this apartment partially occupied there are...

To
Sir/Madam
Subject: Delay of installation of lift for than a months after arrival of lift.
I had ordered lift in July 2021, my sale order I’d is 6634284, Customer I’d is 13846513, Invoice no is [protected] in name of Abhinam eye care Center.The lift is arrived at my place at 19/2/22.But despite lots of call and requests my lift is not installed till date.Every time I called them they promised me to installed in...

Dear Sir/Mam,

We are facing problem in our Boiler Lift Unit-2 since 04/03/2022. Some sound has been observed on the Mechanical Side Equipment's. Your Team has visited our site on dated 17/03/2022 for the rectification of the same and they observed some problem in Incoming Supply RCBO. Today in front of KONE Service Engineer the Incoming Supply RCBO has been changed but still the sound is coming.

I am requesting...

The representatives are highly disappointing. Their make only false promises. No quality no service- Fraudulent behavior. Their attitude completely changes after getting advance payment. I have never seen such employees at least in a private company. Highly disappointed. Hight of falsity....

I am unable to get refund for kone lift elevator cancellation for more than a year. Pathetic company, avoid wasting our hard earned money with them. Till they get money all sweet talk after don't care....

Dear Team,
Greeting!!!

This is to inform you that we are from the Vrindavan vihar complex. I am secretary of Vrindavan Vrindavan Vihar complex and we are we using your lift equipment No. 42278267 and Equipment I'd is E4656 in name of Sameer Enterprises. We have been using your Machine for 5 years and we have given all AMC cost on the higher side with comparing with all other vendors. We have continued because if your...

Non-standard installation.. the wire of the lift has been taken out to add a switch and now that the light is not functioning the engineer says, it is our problem and he will not replace

Contract : 41034091
equipment number : 42022223

B3-82
HUDA COLONY CHANDANGAR
HYDERABAD...

Non standard installation of the lift causing my light to go off..
Now the engineer says, it is not his problem and we should get a replacement as it is not covered under AMC

Contract number : 41034091
Equipment number : 42022223

location
B3-82
HUDA Colony
Chandanagar
Hyderabad...

We are living in 5th floor and the lift got repaired a week ago.
My father has a leg surgery and he has to go for dressing every day.
The irony we are facing cannot be expressed.
The engineer and technicians were worst. They even unable to find the problem since a week everyday they are coming and going.
Worst company. The technicians are not at all experienced. Every day they are saying a new issue.
br...

I have cancelled my kone elevator service last year July 2020 but no refund received even after repeated communications in Bangalore. I am very unhappy....

Dear KONE

We are using KONE lift and we are facing very poor service, service engineer is not at all visiting the site and if we raise the complaints also not attending on time. And also not providing required service and material.
If this is continues we will start giving bad feedback about the service and company...

Thank you for calling Kone. Your request has been registered Ref No[protected]. For further assistance contact: [protected] / [protected]. I have complained on 25&29 October but still the problem has not been resolved.On 25th ur supervisor came and he said by28thoctober he will going to solve the problem his name was mr raju .I am not expecting such horrible services in which no proper feed back from company.so PlZ solve my problem as early...

Ground floor bottom sill failure conditions need to change back
this is right from inception days, Kone staff refuse to accept and replace
they clam it has been rusted, at that position thr is no way water can go thr
we have been paying all AMC right from beginning,
engineer from kone has been visiting for last 3 years how they never noticed this problem.
we will be forced to discontinue AMC...

My office is in pearls best height-1, netaji subash place, delhi. One lift of kone is not working from past two months and nobody is here from maintenance team. We all are facing a lot of inconvenience. It is a very bad image that your lift is not working from such a long time and nobody is concerned. It is a humble request please take any quick action regarding this severe issue....

Please find the details of kone lift

Kone elevator amc details

Equipment number : 42502932

Contract no : 41176303

Description : kone care contract

In our apartment in bangalore, we are using the kone lift amc services for the past 2 years but recently we see that the support is bad from kone side. Around a month back the kone executive kept forcing us to do the lift...

We regal developers and associates well known construction company in udupi since 1995, we have done several projects. We have used kone elevators in seven projects. Total 12 passenger lifts in our projects. We have installed 3 passenger lift in our high rain building named ragal woods in manipal it has two 8 passenger and one 12 passenger lift in 2017. You have handed over the lift to us. Since residence of the building experienced uncomfortable...

We have kone elevators service contract. Twice we have caught them lying about the repairs on the elevators. They told us that parts are needed at exorbitant prices and we have other elevator company come in and they got the elevator operable with out the parts that kone said were needed. We want out of the service contract. I do not know how they have have a license to work on elevators with such practises....

We have been using kone elevators for last 1year, we had a very bad and worst experience from kone service At the time of purchase sales person told us that kone is number 1 in ranking please try our product our maintenance is economical as well as AMC is reasonable, but after installation kone is charging us 40 storey building AMC charges for 14 storey building and Maintenance is also unexpected it is too high we would like to recommend...

A company as reputed as your and dealing out such maintenance of lift is totally unsatisfactory if put in mild and decent language. Diesel oil being used instead of grease on moving parts. Oil poured in such quantity that the collapsable door of the car attracts dust and hair there by hampering the closures of the door.

Would someone kindly visit...

Good morning sir
I think we have received one lift day before yesterday. But the way in which it was delivered was not acceptable in any way. Such costly machineries were sent without any supervisor and that too without any helpers shows true ugly management and the negligence of the company. With such a reputation and a huge company like kone we were highly disappointed with the wayward management. I strongly suggest that the management...

As you are aware, the great eastern summit "a" premises co-op. Soc., ltd., sector-15, cbd-belapur is a 13th floor (Ground + 13 floors) commercial building. There are 3 kone lifts installed. One is a dedicated lift. Out of 2 remaining, one is not operational since 10th october 2018.in spite of repeated follow-ups and promises made by kone elevators, lift has not become operational as on[protected]. Call center closed the earlier complaint,...

We purchase above lift and it was supplied car panel sheet defactive and you replace with glavanising sheet which was non painted. Your kolkata office arrange [painting and did so even it was non recommended priocedure. After nubers of years paint removed since last three /four years. We requested kone authrity to carry paint while renewal annul maintainance contract. They promised to do but not executing.
Our point is only thet since...

I am abhinav khandelwal from raipur, using kone elevator lift from last 12 year's at shri tower. We are giving annual maintanance regularly from last 12 years to kone elevator india pvt. Ltd. But from last 2 months lift is not working & the representative of company is not responding since last 2 months. Everyday i call him & he says "sir aaj ban jayege".. But from last 7 days no one is receiving call from raipur office. We are facing problem...

Non co-operative of deploy staff from kone at mgm hosptial parel-mumbai works for lift install/service/maintenance section. Nbcc as a client not satisfied with their behavior and service. Mgm hospital projects another 5 numbers of stretcher lift pending to order but this type of non satisfactory performance may be change of things for associate with nbcc....

My name is aniruddha chanda living in pune at montvert 2 sus road pashan pune a few hours back witnessed a serious accident. My mom Mrs. gopa Chanda was stuck in the lift and the doors su8ddenly started to bang against each other and when she was about to get out of the lift with her 1 yr old grandson she put her hand out and suddenly there was a error in the sensors probably and the lift doors managed to squash her fingers, , which shows...

I am a resident of Palm Spring C.H.S., Charkop Village, Mumbai, and an unfortunate consumer of Kone Elevators pathetic services (Actually No Service).

Kone elevator India Pvt. Ltd. have renewed the lift service contract agreement (Lift #80757) with our C.H.S. for the period of 1st June ’10 to 31st May ’11. Also, from day 1 the lift is being serviced by the Kone’s; however, we are facing the deficient service/no service...