M S Ramaiah Hospital Complaints & Reviews

Reporting section is pathetic. They feel only they are busy and patients have plenty of time to roam around them for reports. There is no specific process for report dispatch or collection when you are going for reimbursement claim. Each representative will give their own process and parent should struggle to follow one cos no one will stick to one process. My son was admitted in this hospital due to dengue and after 6 days they discharged. The treatment was okay but when i went collect some missing bills TPR, they asked me to come on one more day, 2nd day they asked me to fill some form and asked me pay some amount again they asked me to come on 3rd day. I really dont understand what the staf feel about themselves. I know they are managing humongous patients but they cant make the patient to walk in to hospital again and again just to share one bill.

Very worst hospital, no responsible staff
Doctors are still worst
Hell lot of procedures and same procedure they don't show while treating the patient
Even if the patient dies they don't seem to care or have any concerns
Very very worst hospital have seen in my life
The staff really don't have any concerns on patients, not sure why they have to run such hospitals when they don't care about patients
Trainees are treating patients in the emergencies, can you believe
Doctors never visit patients they seem as God and we just to take their blessings but cannot see them, why do their have doctors when they can't treat patients
They seem as if treating for free
Yuck, seriously worstest hospital
Really don't understand why they still have hospital they could shut down and stop treating patients than killing them mentally and physically

In admission section 1 fat guy was sitting, he didnt gave the attender pass on while admitting.Next day we requested for attender pass.He argued that we already given.So we requested to reissue the attender pass.He said that we will not issue you can stay outside the hospital as he is the owner of the hospital and we came for free treatment.Worst staffs in M S Ramaiah hospitals.Arrogant staffs discourage the patients in initial stage.

It's been 2 years i m going to ms ramaiah hospital for physiotherapy for my son.
Earlier it was good
Now it is worst. No proper team to do physiotherapy excercises. They put trainees to train them in our money.
It's the question of kids development but they are so irresponsible that they do not have a proper permanent team. Every 15 days new trainees come and they know nothing.

He should have courtesy to listen to patients relying on him. Not body shaming them. Not boasting about himself and his achievements when people have come to solve their health issues.
Really disheartening to see sad faces coming out from his opd

Very bad experience with obg billing person nagaveni.. she having no patience while talking. She speaks as if she is owing the hospital. Providing clarification on Billing breakdown is her responsibility. But she is not even ready to talk, literally shouting. If I get any number or contact person would be helpful to explain. No ethics at working

Bad treatment as well as service of the hospital. My father has undergone surgery for dialysis in veins . The technicians has destroyed my father's hand fischula which was made my doctor. Now hand is swollen and Fischer doesn't work. Doctor mahesh first told cost is 25k then in a days time it became 2 laks ... Super money extracting policy these doctors have taken. I know I m a fool to complain here bcoz Ramaiah mgt is only involved in it. However u guys r just bluffing people. Disgusting really

We had a horrible experience with the New MS Ramaiaha hospital. Recently, my uncle met with an accident and was admitted here. For over a week now we have been roaming around 4 floors to get the insurance cleared. Its still pending. We have contacted the insurance company and they say "we are just waiting for the hospital authority to submit the documents". Hospital insurance desk have submitted the documents, but its been rejected twice.

We have no idea what is happening inside. If we question them, they say "Internal enquiry and clarification is needed". I have no clue why this is required. If we ask for a photo copy of the documents, they say "Why do you want the photo copy....we will not be giving any photocopies".The so called customer relationship manager (Roopa) does not care for their customer's and is useless. We contacted the administrator of the hospital too, and that's only waste of time. Very soon i learnt that it was not only we and there were many cases who are going through this pain and trouble. The root cause of all this mess is the error in data entry during admitting the patient. Now the hospital is reluctant to correct the mistake, due to which insurance is not getting cleared. This post is for people who are/will be planning to visit New MS Ramaiaha. Please think twice before visiting. I am aware and heard from many of my colleagues and friends that Manipal is the best and the process is very simple, clear and the hospital takes complete care of getting the insurance cleared.

This is a case study, where a wrong medical diagnosis, which lead to the patient and underwent tremendous mental agony, pain, monitory losses. If the disease could have diagnosed in early stages, and adequately, appropriately treated the patient, we would have saved her from cancer. In the month of April 2008 my mother has been diagnosed as tuberculosis and medication prescribed for the same. And after five months, August 2008 it has been concluded as Non Hodgkin Lymphoma – type of lung cancer. The patient is my mother Aswathamma 70 years, the victim and subjected all sorts of clinical evaluation and research.

The objective of sharing this issue is to demonstrate, the degree of professionalism, ethical, accountability of doctors and hospitals.

a) On[protected], my mother has been admitted to M. S Ramaiah Hospital for having the complaint as breathlessness, and after a brief investigation doctors concluded as tuberculosis and discharged on[protected] with medication as AKT tablets. (There was no clarity, on what basis doctors arrived at conclusion as tuberculosis.

b) On[protected] again for breathlessness, she has been admitted, again discharged on[protected], with having done X –ray and added medicines.

c) On[protected], again admitted and discharged on[protected], without any decisions and adequate conclusions.

d) On[protected], the fluid was taken from the lungs for lab analysis

e) On[protected], conducted CT scan, No. 18959, again there was no conclusion and asked as to continue AKT tablets.

f) On[protected], MRD No. 156284, laparoscopy done and lymph node / omentum No. 1868 AB 08 and there was no conclusion in the biopsy report, discharged on[protected] laparoscopy done on[protected] and delayed biopsy report results available on[protected]

g) Once, we lost hopes with M.S Ramaiah Hospital, we admitted our mother at KMC hospital. Mangalore on[protected], IP No. 82121 /[protected] and able to get professional treatment. At KMC hospital, the biopsy report indicates “ NON HDGKIN LYMPHOMA B CELL LYMPHOMA”



There was lot of conflicting issues can be seen in this case.

1. The same samples sent for biopsy – how can we get two different results.
- Is it incompetent personnel / evaluating methods?
- How come the personnel at M.S Ramiah hospital concluded, it was tuberculosis and prescribed medication AKT ?
- What is the creditability of pathological laboratories?
- How come so called professionals considering the issues, so lightly
- Is it lack of accountability, commitment, when the report indicates there were no indication / traces of tuberculosis, still advised to take AKT tablets.


We lost precious time, money spent 3 lacs and lot of mental agony for the patient and family, and we are seriously considering, taking legal action on the hospital authorities, sharing this issue with media and NGOs.