Maccaron Complaints & Reviews

Placed an order on Jan, till now it is not received.. Not sharing the tracking id as well...

I am extremely dissatisfied with my order (Order #822311) for the Madagascar Centella Hyalu-Cica Sleeping Pack from Macaron, for which I made a payment of 1965/-. Despite one and a half months passing, there has been no shipment of the product, and the company is unresponsive to my inquiries regarding the delay. Additionally, I have only received automated emails, and there seems to be no willingness on their part to offer a refund...

Placed my order (Rs: 1k) for a moisturizer on 26th Oct 203, not yet delivered.
Order num: 690237
No response from the team.
Very Very bad website....

Hi,

I purchased a bunch of sun-screens. Even after a month the products are un-delivered and no one is responding from their team....

They overcharged me by 500 more. They don't cancel the order, instead copy paste the same reply over and over instead of trying to help. and when i try to track the order it says it won't be shipped unless i upload my aadhar card with all the numbers visible. which online shopping site does that. I've started to believe they scam after 2 to 3 orders after they gain your trust. nobody should do the mistake o[censored]ploading your government ID proofs....

I placed my order on 9th June 2023. Its been 4 months today. I spoke with some other dissatisfied customers and went to their community and everyone feels scammed/harassed/cheated. Here are the list of complaints-

1. No prior notice/warning was given by Macaaron that the order could be delayed to such an extent
2. No ETA and no way to track the shipment was provided by Maccaron
3. Maccaron does not have a functionally...

I had placed an order on the site for rs 1800 rs order id 636451 and it was supposed to delivered on 21 sep n today is 5 oct . When try to contact customer support they have pre written replies which they sent every single time, this is so ridiculous i just want my money back...

I placed an order through Maccaron MGS on April 27th 2023. Delivery date was May end. It is August 2023 now and my products still have not been delivered. Despite my repeated attempts, I have not received any substantial updates or clarity on the whereabouts of my order.

The poor customer service employees are not able to solve anything as it's a problem that is top down. If the CEO runs such a company then what can the bottom...

Order number #574468 I ordered this on 19 July. till now my order is on processing and I contacted them and there is no proper response from their side. the only response all i got from them was our team is working on it please wait. there are so many complain about this app and i only saw this after ordering and there is no option for cancellation. so please help me fix this....

I ordered this on 19 July. till now my order is on processing and I contacted them and there is no proper response from their side. the only response all i got from them was our team is working on it please wait. there are so many complain about this app and i only saw this after ordering and there is no option for cancellation. so please help me fix this....

I am writing to express my extreme dissatisfaction and frustration regarding my order, number 473462, which was placed a staggering three months ago. Despite my repeated attempts to obtain information, it is astonishing that I have received no substantial updates or clarity on the whereabouts of my order. This level of incompetence and lack of communication is utterly unacceptable and has left me seething with anger.

It is...

The first set of MSG products order no#475313 was placed on 30 April 2023 prepaid 3, 573.75 Indian rupees and the date of arrival was shown 22 May. The second set of MSG products order no#512893 was placed on 31 May 2023 prepaid 2, 172 indian rupees and the date of arrival was shown 22 June 2023. It has been 3 months and 2 months respectively and I still haven’t received any of my orders. I need full refund as the amount totals to 5, 745...

Mgs order 486404 is not delivered and no update on shipping is being provided. They keep asking me to wait without any ETA and do not even refund the amount. In the app it still shows items are packed in Korea, that's it. Please help asap....

I had order from Maccaron app and placed a pre-paid order.
However there has been no update regarding the delivery. Nobody is reverting back to emails either.
Please help in resolving the issue....

Order no :- #466169
MGS PRODUCT, it's still showing packing
No information about it, no proper response about it.
Maccaron.in has no proper service and response. Please help me out with my order.
Please look into the app shall many people suffering goes to end....

I ordered a serum 2months back...order I'd 406901...I don't hv any update after that... customer care not replying...why are we allowing such sites...there are many people who have face same issue......

I ordered a few products from maccaron and it has been weeks but they still haven't replied to any of my mails. My order number is #470335 they keep on giving the same automated response. Please do something about it....

Order id - 464196
I placed the order it's an prepaid order haven't received the product or got any update on its arrival. I tried to contact their customer care but there is no response. Could you please help me with this issue....

I ordered the product through their app and made the payment but haven't received any update from their side. I try to contact them but there is no response....

Ordered a facewash from Maccaron global store and 2nd Feb was the expected arrival date, but it hasn’t been shipped from Korea yet and no response from the customer care . Customer service is pathetic, they do not care to solve your problem and I asked for a refund but they are not accepting my request. Now they won’t deliver the product and also won’t refund my money. I want my refund asap so I can order from somewhere else....

I placed a prepaid order on 23 Sep 2022 worth Rs. 921 and it is partially delivered. It has been more than two weeks already and I have been contacting MACCARON (Company) team where I placed an Order no. #263149-1 and Tracking no.[protected] and Logistic (DELHIVERY) Company Team since 1 and half week. Each one are ignoring the concern. Team are saying they have forwarded the issue with the seller and the Logistic Team but still there is...

It’s been 3 week my order is not been delivered
Order no is 202692, neither assisting me in cust care just keep saying don’t have a delivery date since it’s a MGS order which is coming from South Korea.Pathetic cust care named Ritika sharma.I want my order or refund asap.And not only me a number of people are in trouble since they do this kind of behaviour...

It's been like 6, 8 days since I ordered the product and still it is showing that it is packing i am too scared because I payed already please sort my problem...