Matchpoint Gps Complaints & Reviews

My Matchpoint GPS Tracker was not working from 20days and showing as "Waiting for Network to Restore" in Mobile Application. I tried reaching out to Matchpoint GPS Customer Care and Watsapp number provided. Nobody responding from their team as of now. I request Matchpoint Team to resolve the issue...

After Lot of complaints never respond not through Email or call. Always App says Network not in use, when tried reaching e-mail no response, when we call also no response, Need to take a strict action against them on Cheating and Fraud case.

My Matchpoint GPS Tracker was not working from 20days and showing as "Waiting for Network to Restore" in Mobile Application.

I tried reaching out to Matchpoint GPS Customer Care and Watsapp number provided. Nobody responding from their team as of now.

I request Matchpoint Team to resolve the issue....

The match points GPS is not showing the the status of my car since[protected] only showing waiting for net work. the car is currently at kanpur but matchpoint showing it at kolkata with waiting for network to restore

My gps tracker is not working from last 2/3 years I am regularly complaining no response no technician . One reply in 2/3 years but no technician was been made available . Toll free number n service number are not responding . No replies on email

I purchased matchpoint gps system on february 2019 and installed it by technician. But now it's not working.

Contacted many times in customercare number but no response and numbers are in switched off

I am following up with match point gps to reactivate my gps which got cancelled due to non kyc but they have not resolved the issue. Its been 6 months but no response from them. Worst part is they dont have any number where customer can contact.
They have one number on which If customer calls, we get automated message that match point gps will contact again but no one calls .

My Matchpoint GPS Tracker was not working from last one month and showing as "Waiting for Network to Restore" in Mobile Application.

I tried reaching out to Matchpoint GPS Customer Care and Watsapp number provided. In watsapp they will respond like one of member from support team will reach out to me. Not even a person responding from their team as of now.

I request Matchpoint Team to resolve the issue.

My GPS is not working for past 6 months and i have been contacting your customer care and no body is responding. Is this the service you are providing??.
Look into this issue in higher priority and let me know.

I am trying since last 6 months to reach matchpointGPS to resolve my issue. Subscription is still valid.however no response and customer support

Thieves

I am using Matchpoint GPS from last one year but from last few month GPS is not working properly, I am getting any notifications, I have complained many times but noone helped me from customer care team, recently I have taken 1 year more service, please refund me that money and original money of your device as this is useless for me, my contact number is [protected]

I am from Amritsar Punjab, Matchpoint GPS is not working on my car and the support is not responding . Its not working from 18 days . Kindly look into the mattere

Hi,

I would like to bring in your notice that I have been using your GPS device in my car for almost last 3.5 years. I noticed that device stopped working, To make a complaint, I gave a missed call on your given support mobile number around 2-3 times then I received a call that your device sim has been deactivated because I didn’t update my KYC.
It is quite shocking for me because my mobile number and email were already updated on matchpoint mobile app but even after that on the name of KYC updates, your team has deactivated my device sim without even prior information and a single followup phone call or final reminder on my mobile. While for selling this product, they called me multiple times on my mobile.
My device is under warranty of 5 years, now your executive told me that engineer will visit and replace that device because sim is deactivated, and I have to pay labour charges!! First of all that you did this deactivation without proper followup . Sending single sms during pandemic time on mobile while everyone was in trouble, also your app is not the only medium to make communication, you are expecting users to check such messages in critical time when people were not using their cars. It is very sad to see that your company is not concerned about customers and their experience at all, putting them in trouble by applying such norms without even checking with customers!!

why should I pay any charges now when device is under warranty of 5 years and also there is no fault and problem in device, if it’s deactivated by your company then it’s your duty to make it active or replaced without any charges!!

I have sent messages 3 times on your WhatsApp number and also gave 2-3 times missed call too but I have not received any single call neither from your Mumbai team nor from your local Delhi NCR team. It shows very unprofessional service and behavior from the company.
No message response, no assurance timelines like when it will be done.
I am very much disappointed!! Please do the needful ASAP and make active the sim of my device or replace it.

Regards,
Adesh

I use this gps service since last 3 years. but last 3 months gps is not working. thay block all the roots of customer support contact. no response for message, mail, even tollfree. worst of service. total waste of time

GPRS is not getting connections. Daily Report comes as NETWORK TO RESUME. KINDLY ARRANGE CORRECTION.

Got installed in my new car in 2018, from few months software not working. No support from match point even after multiple requests, no one is contacting. Written mail but no use

Hello Team,

my tracking device is not working and now no one is responding to the call nor there is any reply to the mail.

I am paying for a system that is not active.
I have paid around 23K for the system and HDFC forced us to take the plan.
Now no one takes the responsibility.

HDFC giving wrong toll free number for vendor

I have been calling them for the last 3 months no response.

Nat work my car GPS system will give 50+missed calls and emails and calls but no response from companies

Hello Team,

my tracking device is not working and now no one is responding to the call nor there is any reply to the mail.

I am paying for a system that is not active.
I have paid around 15K for the system and HDFC forced us to take the plan.
Now no one takes the responsibility.

HDFC giving wrong toll free number for vendor

I have been calling them for the last 3 months no response.

My matchpoint GPS has not worked in over a month, my emails have been ignored. All my calls are unanswered. I am at my wits end and do not know who to approach. Having invested over 20 k in this product was a mistake for which I am regretting. I have even sent mails to the MD MR. Amin. However even he has not bothered to reply.

I have intalled Matchpoint GPS device in my car in 2020 any now there i have to update Kyc for the usage of that device for which there i faces some issues and have to to contact Matchpoint GPS team from last one month as the toll free no. does not exist which they shown on there page and the no. Which is [protected] i have tried so only got a message that we will reach you but theres no call back. After that i mailed on their's help desk mail id but they didnt respond there as well. So the worst experience i have faced with this type of service. Really shamefull matchpoint team because its all about the security of my vehicle if you guys was not responding at the same time how would i feel that my car is in safe hand. Please arrange a callback from your side on my [protected] this no.

I have purchased a 5 year subscription but the product stopped working in less than 2 years. The customer care not responding to calls or mails.

I have purchased a subscription for 5 years and device stopped working in less than 2 years. Customer care is not responding. If called will get a text message saying I'll get a call back but no calls. They don't respond to emails aswell. I have sent many emails.

Sir my matchpoint gps app is not responding and customer care also not responding. I called customer care many times but did not respond... I m tutally helpless... Worst service ever

Dear Farhad ji/ Amar ji,

I request you to plz go through my trail mails. I am continuously chasing your team from last 6-7 days but I don’t know why they are ignoring me.
My car BR-06- BJ-3092 GPS is not working at all from last 6 days and in my area theft activity is on peak.
From last week I have written 31 emails to [protected]@matchpointgps.com. And [protected]@mgps.com but nether on toll free number nor on whatsup Chat and not even on 31 emails done by me ;no one responded.
This is complete unacceptable and pathetic service which I have never expected from a brand like Matchpoint.
People have shown highly unprofessional attitude and after so many requests and soft reminders over emails they are still rigid to ignored me.

I am harassed totally and very fed up with the service for which I have paid 22000.
I again request you to please look into this at priority and kindly arrange me a technician and a call back on my mobile number [protected].

Mr Farhad/ Mr Amar- I believe that you people are most senior authority of this company and will really solve my issue by tomorrow itself.

If this will be done by you I would be highly appreciative towards this.. looking positive revert from you soon..

Best Regards,

Anuj Kumar
[protected]