Mumbai Customs Department Complaints & Reviews

I sent my used cloths in parcel to my home and the custom applied 20, 000 Rs on it the materials isnt wasnt even worth that cost. I declared the items when it was being sent via post to the agency here, and this was exactly how much it cost me to send the courier from UK. Utterly disappointed and annoyed and when the guy came to deliver us the box he was expecting some additional money as a reward. So disappointed and ashamed that the system is still so bogus. One more reason why people trust private companies more than govt services.

Dear sir please check my awb number (EK[protected]SA) AND (EK[protected]SA) there is error hold by custom department please inform me what is the main problem cause in my parcel don't have any an registered atom so please check, thank you

Hello Sir,

To whom so ever it may concern. I sent a international package from New Jersey on January 2nd 2021 and it was shipped from New York airport on January 5th 2021. I sent through priority express mail.

I have sent the documents to the bank manager in Secunderabad telengana India. But still it’s not been delivered yet. Can someone help me reaching my package to the destination any quicker. My father passed away in July and my mom needs the money from the bank and I have sent the important information.

The postal services in the United States told me that it’s already left the US and held with customs in India. Can someone please kindly look into this and release it as soon as possible it has to reach the bank manager by this week. It’s just paper important documents with bond paper in it.

Can someone please help.

Sir mine item RF[protected]SG purchased old refurbished product from ebay.com paid money to them by paypal yet mine product not received it has been more than 1 month please sir send me at mine mail address.

Hi All,

I have order iphone 6s clone on dhgate (PO:[protected] and my hell of experience started there.

1. Seller shipped the item by quoting wrong price (Actual price i paid was USD 171) seller has quoted USD 85 and has shipped the product through DHL without proper documentation to prove it as not a iphone but a clone.

2. Indian customs asked me to pay customs thinking it a iphone 6s and it was valuated at USD 550, we contacted seller many times to give proper documentation, all he replied was "any tax, customer should pay" finally i paid 170$ customs. here the total cost of a clone product went upto 340$.

3. Once i got the product it was found to be defective. it was not detecting the SIM in india. then when i contacted dhgate and seller they asked me to return it via india post quoting it as USD10 and as GIFT on top of the item.

4. Since india post does not ship the electronic items which has battery i had to contact seller again and then dhgate again, seller said me he wants it to be shipped as USD 10 and as gift item and only through india post which is not possible hence i contacted dhgate they said me to ship the product through available courier, once the product is reached china we will refund you amount. hence i shipped it through DTDC courrier by paying around 65$ again. now my total cost of product came to 405$.

5. The returned package has reached china and the seller was asked to pay customs from china customs. but seller has not paid customs there and has asked it to return back to me. In the mean while i have given all the evidence proof to DHgate on how seller is playing around by not accepting the package nor agreeing for refund. if the package gets returned to india we need to again pay 65$ to take back the package.

6. Dhgate customer service keeps saying they have submitted the report after report when even you contact them and then nothing goes for weeks together.

7. Dhgate is neither taking responsibility of replying to my mails sent to them with attachments not they are acting on the refund process.

8. Its seems like dhgate does not care about customer but only seller.

We are going through hell of exprience from Dhgate and the seller called as ibaby888. We are yet to get our refund.

i will suggest each and everyone to stay away from this seller and website for all the bad experience we have gone through and losing 100 of dollars in the process.

If at all Dhgate or anyone needs any evidence on any of the words i have typed here i am ready to produce it. you can reach out to me in that case.

Regards,
Adviteeya

Dear Sir, I have purchased Canon Lens through eBay on 29th No-2015. Till date I have not received the item. I asked the eBay for the delay. As per them my item is being held at the Customs Office in Mumbai because the Customs Office wants to request some additional information from the recipient for giving dispatch clearance. The seller is requesting me to contact Custom department for the clearance because they do not know how to get the contact number of the Customs Office in India. Item details are as below. Item:Canon EF-S 55-250mm f/4-5.6 IS STM Image Stabilizer F4-5.6 Zoom Lens EOS Item ID:[protected] India Post Office Tracking No:RB[protected]HK Status: Sent for Customs verification Sir, My request is to help me in this issue so that I can get my Canon lense for which I already paid to eBay. Warm Regards, Shailesh Dalvi Mob:[protected]

I have had nothing but problems with a seller on DHgate. First of all I ordered the item, but did not think it went threw. So I ran it again resulting in ordering 2 by mistake. I let them know the first day, but they refused canceling the 2nd order. That was my first issue. Then I never received the item after 30 days. I let them know, and the seller tried offering to send item again. At that point I was not interested in waiting another mth. I told them I wanted a refund, and now they act like they do not want to give it to me.

Hello Sir,

On 16th March 2010, my friend sent me a gift package from Philippines via EMS(Receipt No:EE[protected]PH). It reached Mumbai (India) on the 20th of March, 2010 and was received by Mumbai EMS. On the same day, it was sent to the Customs Dept for customs clearance. But since then there has been no news of the same. I have been trying my best to google out every possible contact no and speak to the customs officials....

Hello,

Its been one week indian customs is holding my package (EMS EG[protected]JP)

the pack does not contain any valuable stiff. its only clothing and baby related toys and stuff

Please lookinto this complaint!!

Regards

Regarding Our Gifts EMS Parcel No. EA[protected]CN Detained By Customs Office Mumbai Department(CED).

We had received received letter on[protected] with subject “Your EMS Parcel Bearing No.CED/BY 16479 /2007 EA[protected]CN Clearance- Req. Dated[protected]” from The Postal Department Speed Post sent by Customs office Mumbai. Which was 1 Month 10 days late from date of our post being submitted for Customs Clearing...