Mumbai Customs Department
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Mumbai Customs Department Complaints & Reviews

S
SUYODHAN9
Sep 16, 2023
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Address: Mumbai, India

I sent my used cloths in parcel to my home and the custom applied 20, 000 Rs on it the materials isnt wasnt even worth that cost. I declared the items when it was being sent via post to the agency here, and this was exactly how much it cost me to send the courier from UK. Utterly disappointed and annoyed and when the guy came to deliver us the box he was expecting some additional money as a reward. So disappointed and ashamed that the system is still so bogus. One more reason why people trust private companies more than govt services.
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    S
    sam44556
    Apr 6, 2021
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    Dear sir please check my awb number (EK[protected]SA) AND (EK[protected]SA) there is error hold by custom department please inform me what is the main problem cause in my parcel don't have any an registered atom so please check, thank you
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      V
      vaijayanthiraman
      Jan 14, 2021
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      Website: India customs

      Hello Sir,

      To whom so ever it may concern. I sent a international package from New Jersey on January 2nd 2021 and it was shipped from New York airport on January 5th 2021. I sent through priority express mail.

      I have sent the documents to the bank manager in Secunderabad telengana India. But still it’s not been delivered yet. Can someone help me reaching my package to the destination any quicker. My father passed away in July and my mom needs the money from the bank and I have sent the important information.

      The postal services in the United States told me that it’s already left the US and held with customs in India. Can someone please kindly look into this and release it as soon as possible it has to reach the bank manager by this week. It’s just paper important documents with bond paper in it.

      Can someone please help.
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        F
        faizanhasan
        from Roha, Gujarat
        Mar 18, 2016
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        Address: Rajkot, Gujarat, 360410
        Website: www.ebay.com

        Sir mine item RF[protected]SG purchased old refurbished product from ebay.com paid money to them by paypal yet mine product not received it has been more than 1 month please sir send me at mine mail address.
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          M
          manzunath.k
          from Bengaluru, Karnataka
          Feb 3, 2016
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          Address: 518033
          Website: www.dhgate.com

          Hi All,

          I have order iphone 6s clone on dhgate (PO:[protected] and my hell of experience started there.

          1. Seller shipped the item by quoting wrong price (Actual price i paid was USD 171) seller has quoted USD 85 and has shipped the product through DHL without proper documentation to prove it as not a iphone but a clone.

          2. Indian customs asked me to pay customs thinking it a iphone 6s and it was valuated at USD 550, we contacted seller many times to give proper documentation, all he replied was "any tax, customer should pay" finally i paid 170$ customs. here the total cost of a clone product went upto 340$.

          3. Once i got the product it was found to be defective. it was not detecting the SIM in india. then when i contacted dhgate and seller they asked me to return it via india post quoting it as USD10 and as GIFT on top of the item.

          4. Since india post does not ship the electronic items which has battery i had to contact seller again and then dhgate again, seller said me he wants it to be shipped as USD 10 and as gift item and only through india post which is not possible hence i contacted dhgate they said me to ship the product through available courier, once the product is reached china we will refund you amount. hence i shipped it through DTDC courrier by paying around 65$ again. now my total cost of product came to 405$.

          5. The returned package has reached china and the seller was asked to pay customs from china customs. but seller has not paid customs there and has asked it to return back to me. In the mean while i have given all the evidence proof to DHgate on how seller is playing around by not accepting the package nor agreeing for refund. if the package gets returned to india we need to again pay 65$ to take back the package.

          6. Dhgate customer service keeps saying they have submitted the report after report when even you contact them and then nothing goes for weeks together.

          7. Dhgate is neither taking responsibility of replying to my mails sent to them with attachments not they are acting on the refund process.

          8. Its seems like dhgate does not care about customer but only seller.

          We are going through hell of exprience from Dhgate and the seller called as ibaby888. We are yet to get our refund.

          i will suggest each and everyone to stay away from this seller and website for all the bad experience we have gone through and losing 100 of dollars in the process.

          If at all Dhgate or anyone needs any evidence on any of the words i have typed here i am ready to produce it. you can reach out to me in that case.

          Regards,
          Adviteeya
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            S
            sdalvi
            from Surat, Gujarat
            Jan 7, 2016
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            Dear Sir, I have purchased Canon Lens through eBay on 29th No-2015. Till date I have not received the item. I asked the eBay for the delay. As per them my item is being held at the Customs Office in Mumbai because the Customs Office wants to request some additional information from the recipient for giving dispatch clearance. The seller is requesting me to contact Custom department for the clearance because they do not know how to get the contact number of the Customs Office in India. Item details are as below. Item:Canon EF-S 55-250mm f/4-5.6 IS STM Image Stabilizer F4-5.6 Zoom Lens EOS Item ID:[protected] India Post Office Tracking No:RB[protected]HK Status: Sent for Customs verification Sir, My request is to help me in this issue so that I can get my Canon lense for which I already paid to eBay. Warm Regards, Shailesh Dalvi Mob:[protected]
            Dear sdalvi,

            Thanks for reaching out to us. Kindly share your Paisa pay id or Claim id at ebayindia.[protected]@gmail.com so that our team can assist with your concern.

            Regards,
            Team Ebay
            Details are as below.

            1. Item: Genuine Canon EF-S 55-250mm f/4-5.6 IS STM Image Stabilizer F4-5.6 Zoom Lens EOS
            2. Date of purchase:[protected]
            3. Transaction amount: $164 USD through paypal by HDFC Credit card
            4. Transaction ID: 3UM65008VJ6153012
            5. Item ID:[protected]
            6. Indian Post Tracking No: RB[protected]HK
            7. Latest Status: This item is sent for the Customs verification: CED AHMEDABAD.
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              G
              gayla_2015
              Sep 21, 2015
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              Website: www.DHgate.com

              I have had nothing but problems with a seller on DHgate. First of all I ordered the item, but did not think it went threw. So I ran it again resulting in ordering 2 by mistake. I let them know the first day, but they refused canceling the 2nd order. That was my first issue. Then I never received the item after 30 days. I let them know, and the seller tried offering to send item again. At that point I was not interested in waiting another mth. I told them I wanted a refund, and now they act like they do not want to give it to me.
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                B
                Bishwambhar Sen
                from Mumbai, Maharashtra
                Mar 29, 2010
                Resolved
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                Resolved

                Address: Mumbai Suburban, Maharashtra

                Hello Sir,

                On 16th March 2010, my friend sent me a gift package from Philippines via EMS(Receipt No:EE[protected]PH). It reached Mumbai (India) on the 20th of March, 2010 and was received by Mumbai EMS. On the same day, it was sent to the Customs Dept for customs clearance. But since then there has been no news of the same. I have been trying my best to google out every possible contact no and speak to the customs officials. But what I got is numbers and more contact numbers. Every time I call up someone they would give me another person's number and ask me to contact them. Trust me if I continue with it I will probably end up creating an entire Telephone Directory out of it but unfortunately still I couldnt get any news or hope of receiving my gift. I feel ashamed to tell my friend in the Philippines that I havent received it yet. My own countrymen have let me down. I feel helpless and hopeless. I have no other option than leaving it on God and fate. When I reached this forum, I was even more demoralized by what I saw. I am not the only one complaining but there are so many more before me. After reading all this I dont have any hope of receiving it anymore. The best I can tell my friend is not to send anything in future via Post coz it would never reach me. What's the use of this system if people are scared to use it? She is a normal student and cant afford to sent me international couriers spending thousands of money on the same. I feel harassed, frustrated and discouraged to use this Postal System, all because of the glorious reputation of the Mumbai Customs Dept. I wonder when will this tyranny and blatant corruption come to an end?
                If someone in authority is reading this, I implore you, beg you to please try and hand over my gift to me.
                Aug 14, 2020
                Complaint marked as Resolved 
                complaint to winning fund
                hello i am MD IDRISH.
                MY MOBILE [protected]
                I AM WINNER OF 350000 GBP IN COCA COLA MOBILE DRAW 2010. I AM SENT TO ALL PERSONAL INFORMATION WITH BANK INFORMATION. I AM PAY TO CHIEF MANAGER IN RBI (37, 500) TO MANAGER A/C.
                2nd times call to mumbai RBI custome office say to . you have (13, 500) pay to CHIEF MANAGER IN RBI & that make to possible. so sir i don't believe.
                SO SIR MY REQUEST TO PLZ MY PAYMENT TO TRANSFER IN MY A/C. help me sir...
                DETAILS OF MY A/C--
                1) Name in full:-- MD IDRISH
                2) Residential Address:-- MISTRI TOLA, RAMPARA, DIST- KATIHAR,
                STATE- BIHAR, COUNTRY- INDIA, PIN CODE-854105
                3) Winning Number:- [protected]
                4) Contact Number:+91-[protected]
                5) Age:-- 48(fourty-eight) years
                6) Nationality: INDIAN
                7) Gender: MALE
                8) Profession: SELF-EMPLOYWE
                9) Account Details: NAME – MD IDRISH
                BANK NAME – AXIS BANK LTD
                BRANCH NAME - KA TIHAR(BIHAR)
                A/C TYPE- SAVING ACCOUNT
                A/C NO- [protected]
                IFSC CODE- UTIB0000767
                SWIFT CODE- AXISINBB142
                Sub :- Inquiry of Microsoft Award Promotion2010
                Sir,
                I Shankar Dayal Sainiwal from Taranagar (Rajasthan) I received a mail from [protected]@hotmail.com on[protected] in this mail wrote that I Shankar Shankar Dayal Sainiwal won the MICROSOFT AWARDS PROMOTION O[censored]NITED KINGDOM sum of $ 1, 000, 000.00 & gave me winning certificate by MICROSOFT AWARDS PROMOTION.
                After this mail I received another one mail from [protected]@resrvebank-in.org in this mail wrote that we have received an international demand draft valued 1, 000, 000.00 U.S DOLLAR from BARCLAYS BANK UNITED KINGDOM. Dated 25’Th JUNE 2010. But there is charge amount of rupees 25, 500.00 INR (TWENTY FIVE THOUSAND FIVE HUNDRED INDIAN RUPEES), I will be pay first.
                I do not understand this meter & I am very confuse how can I faith this mail.
                Sir I requesting you to please tell me about this statement after four inquiries.
                I hope an early reply
                Thanking You
                Shankar Dayal

                I enclosing here with these mail copy.
                Encl. these mail
                1. [protected]@hotmail.com
                2. [protected]@resrvebank-in.org
                rediff.com








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                From:
                mrwalter murphy | Add to Address book |This is spam




                To:


                Subject: Find the attachment of your winning certificate


                Date: Wed, 23 Jun 2010 18:34:51 IST
                Go to Attachment(s) Download all attachments



                Note: To help protect your privacy, images from this message have been blocked.View images | What is this?







                PRIZE PROCESSING MANAGER
                MR. WALTER MURPHY
                UNITED KINGDOM
                MAIL [protected]@hotmail.com
                TEL :+44:[protected]
                23/6/2010

                ATTN.MR.SHANKAR DAYAL SAINIWAL

                Find the attachment of your winning certificate
                Regards to your confirmation email and ID proof that was sent to us for delivery of your won prize Package, you have to make delivery and local clearance charges fees which is (400) pounds according to the telephone custom clearance charges which is (25, 500) INR only, which you will pay immediately our delivery diplomat Arrive your country international Airport by Friday 23th morning for him to clear your parcel and that is for value stamp, premium duty and administrative charges,

                Details of our delivery diplomat as follows.

                NAME:JAMES PETER
                Email: [protected]@hotmail.com
                Please Note that you have to Adhere to his instructions for you to have the best of delivery contact him by providing him with the below listed Approval
                CODE: 00QH15052009FISCUKCSHD/INDDO6
                DO MAKE DELIVERY CHARGES PAYMENT TO HIM AND SEND US A SCANNED COPY OF
                YOUR PAYMENT SLIP AND IMMEDIATELY THAT IS DONE THEN DELIVERY WILL TAKE PLACE UNDER 24HOURS.

                As soon as he contact you, know that your expected Award from MICROSOFT AWARD PROMOTION UK has arrived your country India. After payment he shall deliver your winning Parcel to your home address,



                Note: Your details are with him to identify you before he finally hand over your parcel and documents to you. We plead with you to please comply and assist Our delivery diplomat. on arrival, you will be advised on how you will go with the payment fee before he can commence delivery of your winning parcel. Do strictly comply with whatever instruction giving by him.

                N.B: Do comply strictly with the diplomat to avoid delay in delivery. If you have any problem do call and( :+44: [protected]) ensure the content of your parcel is complete before the departure of JAMES PETER from your stated address. Please your Award package/parcel Code is: MICROSOFT AWARD/[protected] and will be use to on lock it. Do not disclose it to anyone or public for security reasons until he get to your home.

                THANKS AND ONCE AGAIN CONGRATULATIONS ON BEHALF OF STAFF'S AND MEMBER OF THE MICROSOFT AWARDS PROMOTION O[censored]NITED KINGDOM AS INTERNATIONAL !!!

                MICROSOFT DELIVERY CONDITION... COMPLY AND ASSIST CLAIMS MANAGER ON ARRIVAL..
                THIS IS YOUR PARCEL CONTENT TAKE NOTE OF THEM AND CASH OF 1, 000, 000 (ONE MILLION UNITED STATES DOLLARS
                CONTENT IN YOUR PARCEL.

                COLOR OF PARCEL... BROWN CARTON

                PLEASE YOU ARE TO COMPLETE THE FOLLOWING DETAILS TO THE DELIVERY DIPLOMAT.

                Full Names...
                Address:...
                Age:...
                Sex...
                Occupation:...
                Phone numbers:...
                Fax number:...
                Country:...
                Parcel Number...
                REFERENCE NUMBER...
                Best Regard

                MR. WALTER MURPHY
                PRIZE PROCESSING MANAGER
                TEL+44:[protected]

                ________________________________________
                Get a new e-mail account with Hotmail - Free. Sign-up now.



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                2 [protected]@resrvebank-in.org




                From:
                customercare | Add to Address book |This is spam




                To:


                Subject: RESERVE BANK OF INDIAN MUMBAI .


                Date: Sat, 26 Jun 2010 10:57:54 IST







                (Mrs.Sangeetha Kumar.Csp, )
                International remittance Department Grade (A)
                Reserve Bank of India
                Post Box No. 15
                Sector 10, Plot No. 3
                H. H. Nirmaladevi Marg
                CBD Belapur
                Navi Mumbai - 400 614
                Office Timings: Working
                Hours
                Weekdays :10:00 A.M to 5:45 P.M
                Saturdays :10:00 A.M to 1:30 P.M
                TELEPHONE NUMBER :[protected]

                Attn:Mr, SHANKAR DAYAL SAINIWAL

                This is to inform you that we have recieved an international demand draft valued 1, 000, 000.00 U.S DOLLAR from BARCLAYS BANK UNITED KINGDOM.Dated 25'th JUNE 2010.


                there is charge amount of rupees 25, 500.00 INR (TWENTY FIVE THOUSAND FIVE HUNDRED INDIAN RUPEES), This is towards your transfer and conversion charges.The below is the your account information in which we will be remitting the fund.
                The amount should be paid in the below account.

                BANK NAME : ICICI BANK LIMITED

                ACCOUNT HOLDER' NAME :DINESH TURKARAM SAWANT

                ACCOUNT NUMBER :[protected]

                BANK BRANCH :PAVEL.

                PAN CARD NO:CKYPS0276G.

                your's faithfully.
                Chief General Manager-in-Charge

                (Mrs.Sangeetha Kumar.Csp, )
                C.G.M.of Secretary of RBI,
                Foreign Remittance / Cash-Transfer Dept,
                Reserve Bank Of India, oldbldg Marg Fort-Mumbai-400-001.












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                04701
                i think if allthing is happening wrongly then why govt. is not cathing this fraud guyes.

                Someone making fool to someone on the base of RBI, so its responsibility of RBI to catch them.
                because its a matter of RBI.
                Un fortunately I have also recd the similar mails to contact [protected]@w.cn. and asking to to pay INR15500.00 for registration of cheque at RBI.

                This is very desturbing.
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                  U
                  Unnati
                  Feb 13, 2010
                  Resolved
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                  Resolved

                  Hello,

                  Its been one week indian customs is holding my package (EMS EG[protected]JP)

                  the pack does not contain any valuable stiff. its only clothing and baby related toys and stuff

                  Please lookinto this complaint!!

                  Regards
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  Dear sir,



                  I m SVRCSEKHAR DHULIPALA Good evening sir,



                  Plz confirm the correctness of the invoice :



                  Ref no:00187111 Airway Bill no;[protected]

                  Shipper: Diplomatic Philip Botono
                  Fast Way courier company diplomatic
                  Agent London united kingdom.
                  Port Of Discharge: Mumbai Airport.

                  Port of loading:Stamford-London
                  united kingdom.
                  @ SVRCSEKHAR DHULIPALA
                  Hello Sir, I am Ninad from pune. Yesterday I received my mobile phone sent by my friend abroad. He had ordered it online from EBAY. But, the phone I received is totally different from the one my friend had sent me. The box, CD, Manual, everything belong to the ordered phone. But the handset itself is different. Obviously the one I received is cheaper than what my friend had sent me. The parcel had gone through Mumbai Customs. And not to mention, I received this parcel after continuous 1 week sleepless efforts for begging for my own parcel with Customs office. Could you help me out with this?
                  Sir,
                  I would like to know action about my last previous complaint INDIAN CUSTOMS AND EXAMINATION DEPARTMENT, MUMBAI MY PARCEL DELAY.
                  This is MAK i purchased a Acer Tablet PC from www.EBAY.com on 12, july 2011 from USA seller which was shipped from UPS with the following track id EC[protected]U. I tracked it regularly and lastly i found that my product was landed in MUMBAI CUSTOMS AND EXAMINATION DEPARTMENT on 24 july, 2011.

                  To my patience lately i recieved the letter on 8/8/2011 stating my parcel EMS bearing no. CED/BY 11243/11 Requesting the following documents with in 15 days.

                  1. Proof of Payment
                  2. Product invoice / Product Catalouge.
                  3. A personal note.

                  Following the Request i provided them the documents. I used Aramex Courier to avoid delay and tracked the courier to check the documents shipment status to my knowledge it shows that the documents were recieved by the Customs department with their stamp on Aramex Delivery reciept "STAMP----PUC--893583" on 24-Aug-2011 @ 14:30 ist.


                  As of now today is 16 September, 2011 i have no clue what is the status of my product and its delivery. I was not expecting these much delay from Indian Customs one of the government departments .

                  So please kindly help me out of these disgussed situation and get my product home.
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                    A
                    Anand N.
                    from Mumbai, Maharashtra
                    Nov 1, 2007
                    Resolved
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                    Resolved

                    Mumbai Customs Office India Detained Our EMS Gifts Post And Didn't Send Them Still.

                    Regarding Our Gifts EMS Parcel No. EA[protected]CN Detained By Customs Office Mumbai Department(CED).

                    We had received received letter on[protected] with subject “Your EMS Parcel Bearing No.CED/BY 16479 /2007 EA[protected]CN Clearance- Req. Dated[protected]” from The Postal Department Speed Post sent by Customs office Mumbai. Which was 1 Month 10 days late from date of our post being submitted for Customs Clearing...
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