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National Pension Scheme Complaints & Reviews

R
Rakhshith RK
Aug 1, 2025
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Amount Debited But Not Reflecting

I attempted to make a contribution to my NPS account as usual. The payment was successfully debited from my bank account; however, the transaction page continued to load indefinitely. Eventually, the page displayed an error and refreshed automatically.

Since then, I have not received any confirmation or communication indicating whether the contribution was successful or if the amount has been credited to my NPS account.br...
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A
AjithParasuraman17
Mar 19, 2023
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Address: Ajith Kumar Parasuraman
Website: enps.nsdl.com/eNPS/NationalPensionSystem.html

Hi,

After the registration of NPS and payment on March 19, 2023.
I tried to get the Annual statement and tried to generate IPIN as well.
But whenever I tried to enter my PRAN it shows that the number is not found in database or invalid.

Please sort this issues and do the needful
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    S
    saraswati v
    May 20, 2022
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    Website: NPS

    My contribution towards NPS was debited from my ICICI account but the transaction failed and no refund yet
    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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      S
      saisankar12
      Mar 12, 2022
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      Website: enps.nsdl.com

      I am not able to completee my registration since my last payment was failed It says "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #

      Acknowledgement No: 11021441
      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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        N
        Nishanth karthick
        Nov 1, 2021
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        Hi.
        I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

        Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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          V
          Vinayak Jhunjhunwala
          Feb 21, 2021
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          Hello I am Vinayak Jhunjhunwala and my Acknowledgement id is 11385985. I have completed all the registration procedure on 20th Feb, 2021 but i am unable to complete the payment process as it is showing registration against this acknowledgement is pending for confirmation from payment gateway.

          Kindly please resolve this issue as soon as possible.
          how long it took to resolve?
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            V
            Vidityagi
            from Powai, Maharashtra
            Jan 7, 2021
            Resolved
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            Resolved

            Hi,

            My pran number is not working while login to NPS site, "pran is not found in database"
            My pran number is[protected]. Please resolve this asap.
            Aug 7, 2021
            Complaint marked as Resolved 
            Hi, Any update on this?
            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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              S
              sravani.hanu
              Dec 6, 2020
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              My Acknowledgement Number is 11168536 and the Acknowledgement Date is 28/06/2020.

              Every time I try to complete my pending registration, I get this message, "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after some time." form yesterday.

              Please look into this, Thanks.
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                S
                Sila1
                Oct 5, 2020
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                Address: HYDERABAD
                Website: National pension scheme

                Pran No[protected], I had sent kyc physically verified by bank through speed post and also mailed them softcover but till now they have deny that matter.
                He Called him a NPS Service Manager named asish meheta, but originally named rajendra, made a fraudulent transaction for Directly transfers money to his personal account.He made a story of clearing kyc and I have to paid 9999 amount through email scan QR CODE.I had trust firstly and make payments and then he told again scan QR CODE for verifying and a web page open and make kyc clear.Then again 9999 deducted from account.All this transaction occurs through upi QR scan send in mail.His scam was exposed, and i lost my amount of 19998/-his call no [protected] and this is the number registered in UPI, named Rajendra a fraud.And next day in his group another fraud Ph number is [protected] had call me next day, same question asked like clear for kyc and asked me for another account for transaction.
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                  B
                  bhavika verma
                  Mar 24, 2020
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                  Address: New Delhi, Delhi, 110009

                  The message show always "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."

                  Kindly guide me how to proceed.

                  Thanking you

                  If needed I can share my acknowledgement Id and date. Please connect as soon as possible.
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                    R
                    Renugandhi2001
                    from Delhi, Delhi
                    Apr 3, 2016
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                    Address: New Delhi, Delhi, 11059
                    Website: E-NPS

                    Dear sir,
                    My pran no. Is[protected] registered in the name of renu gandhi. Sir i want to inform you that i have deposted rs.51000 into my pran account. After 31st march 2016 i have received one sms from ndlspn that the value of investment in respect of my nps tier i account as of 31/03/2016 is rs.51293.70. Whereas my college has deposited 185000 into his pran account and he got rs.215000 balance as on 31/03/2016 in his tier i accounts.
                    How can the rate of interest is so different for both o[censored]s?
                    Kindly look into the matter and update my interest amount asap.
                    Your early action regarding the said matter is highly appreciated.
                    Hope you will do the needful & oblige.
                    Best regards,
                    Renu gandhi
                    My NPS Acknowledgement Number is 11808447 and the Acknowledgement Date is 16/03/2019. When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." I am getting this message for the last 10 hours.
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                      P
                      Prabaharan R
                      from Delhi, Delhi
                      Jun 13, 2015
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                      Address: Jhabua, Madhya Pradesh

                      Respected sir, my name is Prabaharan. My PRAN no is not revived now. I have applied it last 4 month . but i have no information regarding my pran no. Please sir help me. my e-mail id is [protected]@gmail.com my mob. no. is +91-[protected]
                      My NPS Acknowledgement Number is 11808447 and the Acknowledgement Date is 16/03/2019. When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." I am getting this message for the last 10 hours.
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                        V
                        varora76
                        from Noida, Uttar Pradesh
                        Jul 28, 2013
                        Resolved
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                        Resolved

                        Dear Sir

                        This is to bring to your notice that I have applied for NPS as INDIVIDUAL , but so far I hav not received my Pran Card.

                        Below are the Details

                        POP Receipt No.[protected]
                        Application Received on - 11th June
                        Cheque Cleared on - 12th June

                        CRA - FC Achknowledgement No:[protected]

                        I just want to kno what is the status of my NPS application and when will I receive my PRAN card.

                        Waiting to get an early repsonse.

                        Thanks
                        Regards
                        Vikas Arora
                        [protected]
                        E Mail - [protected]@gmail.com
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        My NPS Acknowledgement Number is 11808447 and the Acknowledgement Date is 16/03/2019. When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." I am getting this message for the last 10 hours.
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