NMMT Bus Complaints & Reviews

I searched for bus coming from dombivli towards vashi at vijaya bank bus stage on 25.01.2018 at 9.30 pm on nmmt bus tracking system. The system did not show bus no mh-43-h-5192. After a few minutes the bus was seen moving towards vashi. I signalled the driver to stop as i left the stage for moving to next stage. I am a senior citizen.
The driver stopped the bus and i could get in to the bus.
Thanks to the driver for showing courtesy.
I request the concerned authorities to see that almost all buses are covered in bus tracking system.
I noticed that many buses are covered in tracking system but few do not appear due to some deficiency.
Please instruct concerned officials to investigate the cause and rectify the fault.
Thanking you,
Yours faithfully,
J c mudigonda.

Our 41 number bus broke down today at 10:53 pm at kalyan phata leaving all the commuters stranded and at the mercy of other nmmt buses (Which are anyway scarce).

This has become a daily affair when you see atleast one bus almost daily that's broken down during peak hours.

This has been causing massive losses for commuters in the terms of causing delays to reach to work, emotional distress, and more.

Who is responsible for this? How to reach the right authorities?

Please reach out to me at bhanushali. [protected]@gmail.com

I was walking towards near kharghar bus stop. I waved at the driver for him to stop, but instead told me to run towards the bus stop as he wouldn't stop. Im Asthamatic and fat, so therefore i cant run. It was hardly 15 seconds away from the bus stop. I wanted to get on the bus 103 non ac at 11:30 am. I had to go to Dadar. He didn't even wait for even a second and sped away. What kind of person does to a individual who is sick and can't run. I would like to file a suit against the driver.

I am a senior citizen. Daily i am travelling from thane to borivali by ac bus. It has been observed that most of the bus drivers do talk on cell phone while driving. There is always heavy traffic on ghodbunder road. Safety is of prime importance. Therefore it is expected that the drivers should be instructed to follow driving rules scrupulously. Thanks,

Nmmt bus — nmmt bus 131 (Bus from borivali to airoli)

Please note that nmmt bus from borivali to airoli
The volo bus number 5479

We where travelling from borivali to mulund. We bought the ticket till mulund east mithagar stop. But their two more driver & conductor who was very hopeless & started giving backward to me & my with wife. The conductor was late bcoz of this persoanl problem. He told if you didnot get down in thane bara bungalow we will kick out of the bus or do the rape
. Due to this rude and careless behavior nmmt staff putting lives at risk.

Nmmt bus should follow normal route like tmt buses. Tmt buses are going under teen hath naka bridge and allowing passengers...

The bus never come to mulund east, airoli or ghansoli. What are your employee doing

I have attached the ticket

Why are they hiring the person who come on bus drunked

Hi
Please note that nmmt bus from borivali to thane via teen hath naka.

Despite of requesting bus driver they do not stop bus at teen hath naka bus; instead nmmt drivers forced passengers to get down at startign of theen hath naka going towards kopari (Thane / east).

Forcing passengers to get down at bridge beginning without proper bus stop is not acceptable. Due to this rude and careless behavior nmmt staff putting lives at risk.

Nmmt bus should follow normal route like tmt buses. Tmt buses are going under teen hath naka bridge and allowing passengers to get down at propoer staff.

Appreciate if you can look into it on priority to stop this dangerous practice with immediate effect.

If no improvement notice in their service; i may have to take this matter with state transport authority.

Thanks & regards
Vaibhav deulkar
[protected]@gmail.com

I am a daily traveller of the ac bus no.107. Today the ac was quite high and while getting down i just asked abt it to the conductor he said i should speak to the driver so i was asking him what temperature was the ac on that that driver started shouting at me i was surprised on this and said i did not ask anything wrong and y was he screaming. On that he said that his voice was only like that. Then daily he stops the bus were ever we want to get down but today he refused and replied me that u r following rules so u get down at the stop. I felt very bad. This is like a insult. This behaviour is not tolerable. I would like you to pls. Take this matter seriously so that that driver will not misbehave like this with some one else. My email id is laxmi. [protected]@sbicaps.com

Respected sir,

I am a commuter of 18 no. Bus route between ulwe to vashi. Nowadays 18 no. Buses are not coming to baman dongri station stop at time. So transportation between this route for school, college children and office people became very difficult. So you are requested to introduce more number of 18 no. Buses, to leave the stop, between 8:30 am to 9:30 am.

A welcome step was taken on 08 aug 2017 by introducing 4 buses no.77 for route new panvel railway station to nere.
Today on 19 aug 2017 the happiness reduced by half. Reason is the reduction number of buses as well as in the frequency. Why nmmt is playing with the emotions of passengers. While introducing it was published in the newspaper. What happened now? Why no advertisement? What is the reason? Which pressure made you to succumb for such a decision? As far as we have seen, the buses are almost full resulting in good collection till yesterday.
Hope that not only you will restore 4 buses but also increase its frquency to 10 minutes in near future.

62 ac & 62 nmmt buses from kalyan regularly not stopping at l & t infotech stop at night. Around 8-10pm. On 1st june 17, at 9:05 pm, the driver ignored passengers waving him to stop and sped past on the lane farther away from the stop. This was closely followed by a 62 non ac bus (Mh-43 h5203) which had to be stopped by going to the middle of the road risking accident.

Dear Sir/Madam,

Today at about 9.20 am while taking a turn towards fountain circle your bus number MH -43-H-5478 took a sharp turn at a high speed damaging my car number New Hyundai i 20 MH -04- HM- 6980 as shown in the attached picture. They have accepted their mistakes however being a Navy Officer I have to go as per the legal procedure. The estimate budget towards the repair cost is approx. 12500/- . Self has attached image of my damaged car.

Providing the batch number of the Driver 11241 along with his mobile number is [protected] for further investigation.

Kindly advice how should i recover it from the Driver/NMMT.

Appreciating your positive reply towards the same.

Regards,
Sanjeeb Jha (Ex- Naval Officer)
[protected]@yahoo.co.in
[protected]

When I was travelling through this bus ticket is of11 rs and I given 20 rs to him that time I don't have change of 1 rs at me he said I will give you and after coming at my stop he said change for u is not available so after that I told him we are regular traveller we r giving change to all he is rude with me and saying tumhara har baar ka natak hain... So why we will travelling through this bus.? I[censored]r people's are rude when I started taking video then he gave me a change and very rude with me...Conductor name is jagdish gaikwad batch no 73947 kindly take action against him and let me know if not then will complaint in consumer forum ...

Regards
Nitin kumbhar
[protected]
[protected]@gmail.com

I boarded NMMT bus no MH43 H5198 today 5/4/2017 @ 7:30pm for Kalyan...The bus was packed full with male passengers and there was no space to board the bus from back door...so being a female, I boarded the bus from first door..The bus driver started shouting and abusing me...I apologised and tried to explain him the reason for boarding from the first door still he kept on shouting at me and abusing me...and he was drunk...This kind of behaviour from a public transport driver is not acceptable...I will be lodging a police complaint as well..However would request you to take a necessary action from your end

I am a regular traveller of the Bus no 53. Every day evening we are facing problem with the bus service.
The buses are available in the depot but still supervisor, conductors and drivers are chitchating sitting at one corner of bus-stop.
When we all pacengers request them to start the bus, we get to know that bus is for route no 45.when no one is waiting for bus no 45.

2 days befor i was waiting for 10 pm to 10.45 .people shouthed then bus started.

Very unprofessional approch of the NMMT staff can be seen at the Kharghar bus Depot. We request you to please increse
the frequency at least in peak hrs. wherein all people are
coming from office & going to office. We always surprise to see when 4-5 train public gather at the bus-stop then they send 1
bus, but 54 number
bus is connected to every train comming in.

Respected sir/ madam

Befor 1 month the new bus started from belapur stn to hykal which is passed on from rodpali stop, navda gao to taloja but now we gt information that bus root will be changed from 09-may-2016

From navada there are no any source to come to belapur no any buses directly in that root most of the public facing problem

So please dont change the root

Hi,
On dated 27/04/2016, bus no 30 not stopped at mseb bokdvira stop, even i ran and tried to catch the bus but bus was too fast so i left the bus. Fortunately, at same time my friend was going towards to jnpt his bike, he given help me to catch the same bus at funde college stop. When i was entered in bus and ask the question to driver that why you are not stopped the bus then he replied that you are not standing on stop, and i will never stop for that? If you want do complaint against me anywhere you want.
Then i assured him that i will definitely complaint again you, and i noted the bus no, bill no of conductor,
Time of bus : 10.15 am at bokadvira, bus going towards kalamboli.
Conductor billa no : 35577
Bus no : mh-43-h-5036.
If any compliant authority will read this my worst experience, then please inform your staff that, they are working for consumers.And take corrective action on that so as it will not repeatedly happen again.

Regards,
Vinayak mali.
[protected]

Ii) BEST bus stop at Agarwadi(on highway), recently (may be 4-5 months back), a service road from Agarwadi towards flyover is functioning. Unfortunately it is in wrong direction, Highway going towards Navi Mumbai and this service road is exactly in other direction. Problem is when we see the bus coming/stopping at stop, it is highly risky for passenger trying to board the bus, is not aware of the vehicle coming on service road from Agarwadi (because it is coming from wrong direction). About a week back, I almost met with the accident, fortunately, co passenger, prevented me /stopped me . This suggestion is accepted by BEST authorities and my suggestion is you can shift that Bus Stop after the signal which is meant for pedestrians to cross the highway. I hope the urgency and necessity of this shifting of stop(same place where BEST stop is located/erected).
ii) The Juinagar railway Bus stop is on highway, NMMC has put divider barricade to preventing people crossing highway (which is very risk, especially at night time), and to reach the station there is a bridge which is very far from the stop and night time it is isolated. My request is to shift the stop as near as possible towards the bridge.
I hope you will consider these two suggestions understandingly and do the needful and oblige as you have done in the case of route no.502Ltd.
Waiting for a positive reply and action
Yours sincerely,
(Joshi A.W.)
Res.:27715488
Off.:25072632
Mob.:[protected]
[protected]@yahoo.com
[protected]@gmail.com

It has become a daily routine for the passengers of route no 56 I.e kalamboli to mansarovar rly stn that the public needs to face the misbehaviour of the conductors and drivers. The bus coductors dont even look wheyher the person is an senior citizen or women, they always speak in a harsh tone n are always ready to make an issue out of smallest matters and just find a reason to stop the buses in between road not looking whether passengers are getting late or not. The drivers and the conductors together harass the passenger and dont even gove the priority to their job to reach the dedicated stop at correct time due to which buses are never on time and passengers have to wait at mansarovar rly stn for hours.please look after the issue asap.

Nmnt bus 121 reports at 8:40am in morning at stop post Chembur Naka, however on 1st March it did not stop. I showed hand to driver but it did not have courtesy to stop.

Dear NMMT, I have been commuting in AC Bus 125 and 123 for last 2 years, between Borivali to Millennium Business Park Navi Mumbai. For last 2-3 months I have been facing lot of problems, each day the services are deteriorating. I have been calling different NMMT personnels for help but none of them seem to be interested, below is list of that personnels: For Complaint[protected] Shinde – [protected] Umakant (DM) – [protected] Tushar (Engineer) – [protected] Some of the common problems are: 1) AC doesn’t work in most of buses like 5291, 5294, 5133, 5134. I stopped noting their bus numbers now 2) Overheating and breakdown 3) Buses come late as they do not follow route timing 4) Conductors are very rude, their badge number is – 113910, 73695 5) Contact number of concern department and concern person are missing in every bus. 6) Even after googling and calling NMMT personnels for complains, they are never bothered 7) Even when the AC’s are not working they take full fare 8) Untrained and rude personnels on call, they do not know how to talk to customers. If this persists for long time, then I am sure very soon your AC buses will run empty like BEST AC buses. Request you to please find a solution and improve the services of your buses, fleet and employees. Dissatisfied Customer, Raz

Mera nam meenu sharma hai. Mene aaj subah 9.30 par borivali east se 524 ac bus no. Me chadhi hu...mujhe mhape jana hai aur bus abhi tak hirananadani hi pahunchi hai...abhi 10.50 ho rahe hai...bus me kharabi hai bahut slow chal rhi hai aur ac bhi band hai iska jabki passenger se bus ka fare pura liya gaya hai...bus kharab thi to iski service karane ke bajay chalaya ja rha hai...jisse passenger ko problem ho rhi hai.

dear sir,

Aaplyala mahit nasel ki 30no.( kalamboli to uran bus ) kalamboli varun sutate tevha belapurla ytana khup bharun yete, tya mule khudda uranla janare pravashi ya bus madhe chadu shakat nahi, karan hi bus agodarach bharleli aste, tyamule uranche pravashyanna nahak tras hoto .
kalambolitun yetana hi bus kamothe kopra kharghar yethun barech bigari lok ghuun yete tyamule bus madde chadhayla suddha jaga naste, va tech pravashi targhar, ulwa, morave vahal gawhan ohata ethe utartat va bus rikami hote .
tyamule urankar belapurla chadhatnahit te tithech adkun rahtat.
mag sabhapati saheb hi bus stanik uran karansathi ahe ki, paraprantiyansathi, ki bigarilokansathi ?
mhanunach apan sakali va sandhyakali CBD belapur varun jar 30 no bus sodalit tar uranchya pravashyanna khup fhaydahoil, nahitari 20, 22, 19, 23, yarootchyabases nustyach rikamya firat astat tya pan time to time.
atta mala sanga he vyavasthapan konache, jya root la pravashi jyasta ahet tya root la buses kami, ani je root nustech rikami ahet tya root na matra bharpur busse,
yamulech NMMT bus seva loss madhe ahe"

Please note i am frequent traveller of kalyan to vashi bus route no. 60 from kalyan station to vashi. on 26th of December 2014. vide our tkt no.015/0820313.from kalyan - mahape, the bus no.MH43-H5275. NATURE OF COMPLAINT: Bus making lot of noise which is affecting the travel, cant hear the mobile cal, enquired conductor he said we had repeatedly noting the complaint but not taken care. do the needfull, Thanks and Regards, kiran upasani

My name is Arunkumar, I stay in Dahisar. I would really like to compliment the service of NMMT the new buses are really good and than the BEST Buses. I frequently commute from Borivili to Thane and from Thane to Borivili by Bus. Most of the NMMT Buses follow the route and stoppages of BEST except for some routes. BEST buses from Thane east stops as Gokulanand stop whereas NMMT Buses does not stop. If this Gokulanand stop is included in both ways then I bellieve more commuters will start travelling by NMMT. ARUNKUMAR: [protected]

Hi, my name is Pooja and I travel from Dombivli to Mahape every day by NMMT bus. I would like to bring to the notice of NMMT that there is severe lack of discipline at the NMMT bus stop. Where people stand in long queue waiting for buses, there are some people who do not stand in queue and directly get into the bus from the front door. Despite complaining to the driver and conductor regarding not allowing people to do so, no action has been taken. It is my personal suggestion that even if the conductor stands at the front door and doesnt let people in, the problem would be solved. Another complaint that I would like to make to NMMT is that the frequency of buses is very less. Since I work at MBP, I require the bus no.42 which hardly comes on time. I request NMMT to increase the frequency of the buses. Apart from this, the condition of the buses is often not good and many a times, the buses get stopped midway and passengers have to get into another following buses which causes too much of crowd.

dear sir i am manoj bhagat age 31residing at ghansoli new bombay my mobile no [protected] . and working in borivali daily i used to travelling from nnmt/best/other source today at 09:10 i was standing reliance bus stop next to seepz bus stop around 09:35 nnmt ac bus no 123 was passing from bus stop i shown my hand to stop bus but driver ignore i pass speedy after that i immiditaly took auto and overtake the bus an caught from durga nagar bus stop (next to filmistan studio) and asked to bus driver and conductor about unstop bus to reliance bus stop then conductor reply me there is not stop halt at reliance bus stop and same question asked to driver he reply bus was too late that he can not stop . dear sir toady's pick hour every one was hurry and trying to reached to work as early as possible but this way of nnmt workers we getting lots of trouble so plz take necessary action against bus driver and conductor and inform me about taking action 1) bus rute no -123 2) Bus no -MH43 H 5129 3)Driver name & no -5902 salune 4)Conductor name - c- 605 adsule 5) bus ticker no -0617561 rs 45 yours faithfully manoj bhagat

Dear All, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Kindly request you to at least show the bus no and rootdisplay proper on bus. Most of the NMMT buses root and Bus no not displayed.(i.e.MH-43-5226, MH[protected] Which buses are start root from Thane this buses not showingdisplay. At least people should know bus where is it going Many peoples are stand at bus stop and waiting for bus logtime. And people don’t know the bus root and no. Kindly request you to resolve this issue on top priority.

Dear Sir / Madam, I am a regular traveller of the Bus no 53. Every day evening we are facing problem with the bus service. The buses are available in the depot but still supervisor, conductors and drivers are chitchating sitting at one corner of bus-stop. When we all pacengers request them to start the bus, we get to know that bus is not working which is almost every day story they give us. So pacengers do not have any choice then to wait. Finally when the 53 number bus come in the depot, they change the board to 54 & send the bus for the 54 route even thoe their is hardly any pacengers are waiting because 54 is ZERO frequency bus as per their information. When 5-6 buses goes from 54 bus stop, one bus go from 53 no. When all the people waiting at bus stop start requesting the bus conductors and supervisors they tell us to go by Autorikshow. A lady replied to them if every one will start going by Auto NMMT will go in loss, very roudly that conductor was fighting with the lady & made the statement " Do you talk to your husband also like this?? " On his this statement all the parrangers started shouting at the conductor that how you can speak to any pacengers ike this. On this he was shouting on every one & asking to go & make complaint to senioers... In the bus depot itself 53 number bus is completely packed with the pacengers who all are waiting from 25-30min. hence no one from the next stop can get in to the bus who want to go on 53 number bus route. Before 3 days the old lady was trying to get into the bus conductor started the bus as no space was available & lhat lady was runing behind the bus to catch it... is this a way we all should treat the oldage people. This is happend because very few buses run in the evening time compair to the number of travellers on that route.. Very unprofessional approch of the NMMT staff can be seen at the Kharghar bus Depot. We request you to please increse the frequency at least in peak hrs. i.e. 6.30pm to 9pm in the evening & 6.30am to 10.30am in morning. wherein all people are coming from office & going to office. We always surprise to see when 4-5 train public gather at the bus-stop then they send 1 bus, but 54 number bus is connected to every train comming in.

We are daily facing a problem because of NMMT buses. I was standing near about 45 - 50 minutes for a NMMT bus.NMMT Buses are not on time everyday. Frequency of NMMT Bus No. 1, 4, 16, 27 & 70 is very very poor. In the morning between 8.45 a.m. to 9.45 a.m. these buses are not available from thane. Everyday we are facing In the evening also we are not getting bus on time. Daily there is the same problem. Between 6.30 p.m. to 7.30 p.m. also buses are not available from Rabale.

I am d passenger of Nmmt for near about 3 years. I am working at Khairne MIDC. There was 6 buses on this route but I was standing near about 35 - 40 minutes for a NMMT bus. & now I have read that 4 buses from dis route have being cancelling from 1st of October. So only 2 buses are der and the frequency is also very less. So please look into dis matter & instead of cancelling pls increase the frequency of d bus so that the people will not go by St or by rickshaws.