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Suranjith Henry Karunakaran Matthias
from Pune, Maharashtra
Feb 18, 2025
Apr 9, 2025
This thread was updated on Apr 9, 2025
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Poor Service on Nuego Bus AC Issues, Unhygienic Conditions, and Unsafe Driving (Salem to Bangalore)

I travelled on Nuego Bus from Salem to Bangalore on 17th February 2025, and I faced several issues that made my journey uncomfortable and unsafe:

• Air Conditioning Issue: The bus was scheduled to depart at 11:30 AM, and I was boarded around 11:00 AM. Despite multiple requests from me and an elderly passenger, the AC/cooler was not switched on until the bus finally started at 11:35 AM. Additionally, after the Madiwala stop,...
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Subject: Complaint Regarding Unprofessional Service Experience on NUEGO Bus
Dear NUEGO Customer Support Team,

I am writing to express my dissatisfaction with the service I experienced during my recent journey with NUEGO on 6th January 2025. While I have always considered NUEGO a reliable travel partner, this incident has severely impacted my trust in your services.

Details of the Incident:
br...
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