Peps India Complaints & Reviews
AGNEL SOUNDARARAJAN
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2:49 PM (0 minutes ago)
to sales
this is a mail for warranty replacement of peps mattress, i am uploading an invoice for purchase of corosal pocket spring mattress, heavy noise has coming from pocket springs, first complained but not attended or inspected, it is a reality that an international brand is in failure.kindly arrange to replace the same or offer me an ordinary...
Attachments
2:49 PM (0 minutes ago)
to sales
this is a mail for warranty replacement of peps mattress, i am uploading an invoice for purchase of corosal pocket spring mattress, heavy noise has coming from pocket springs, first complained but not attended or inspected, it is a reality that an international brand is in failure.kindly arrange to replace the same or offer me an ordinary...
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Not a quality product
| Address: Coimbatore |
| Website: www.peps.com |
We buyed peps bed in2021 after one year, it was snagged, we raised a complaint and get the new one.But new one also defective product.we not able to sleep, it gives us backpain ... DON'T BUY THIS COMPANIES BED...PLSSSSSS
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Matteress
| Address: 8TH BLOCK SIR M V LAYOUT |
I bought a peps mattress paying good amt of money, The mattress has been depressed in the middle and there is a 10 yrs warranty ok. I called for a repair or replacement and the person came as said you have to pay Rs.3 K to rectify, he took and sent to Coimbatore factory and returned again within 12 months same problem. I am not happy with the mattress and service
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Peps mattress
I bought a peps mattress for 25 thousand it's been hardly 15 months...the mattress has been depressed in the middle and there is a 10 yrs warranty ok it..I called for a repair or replacement and the person came as said they cannot replace the same mattress I have to select some other...it is a worst customer support and services till now no response from there side.
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Peps mattress damage within 4 months but no response in customer service
| Address: Pradeepan D 1147/B5 P R P Nagar, Paiyur, Sivaganga, tamilnadu- 630561 |
I have bought peps mattress 78*60*6 spk pillo top in Dhanalakshmi furniture Sivaganga tamilnadu on 29/06/2021.In this connection the peps mattress torn one side.I have informed that purchased furniture showroom and peps customer care in 15days before of torn, but they both are no response to solve this problem, so please kindly solve the problem and do the needful.
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Worst Product
Dear Sir/Madam,
We have a complaint about Peps Mattress Company. They have cheated us. Their Mattress is of poor quality every year we complaint they change our Mattress when we asked for refund. All Mattress are faulty. After complaint they take extra money from us and give a new Mattress but never refund our Money. Sir due to faulty Mattress we are facing back ache . We request you people to intervene in the matter and get our money back
We have a complaint about Peps Mattress Company. They have cheated us. Their Mattress is of poor quality every year we complaint they change our Mattress when we asked for refund. All Mattress are faulty. After complaint they take extra money from us and give a new Mattress but never refund our Money. Sir due to faulty Mattress we are facing back ache . We request you people to intervene in the matter and get our money back
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I WANT REFUND OF MONEY after facing the issue for 2nd time also
| Address: V-ID, NGEF Ancillary, Industrial estate, Mahadevpura, Bangalore - 560048 Landmark - Bhoruka Gasses |
| Website: www.pepsindia.com |
Sir/Madam, I am was facing the issue with the my 3 mattresses. It's very hard to sleep or sit over the mattress because when I am going to sit or sleep over the mattress, the mattress is going down and creating a void there.
I am raised the complaint on[protected], after calling daily for resolution, around after 15 days got a call from your side for inspection of mattress. After the inspection of my mattress and bills etc...the agent requested for some time to resolve the issue. After some days received a call from your team (local) they said for replacement of mattress with so shipping charges i need to bare but i don`t need at all i need only refund of money because i am facing the issues for second time.
On the first time, my mattresses were replaced because of spring issues. So I replaced the mattress with foam mattresses of your peps company(HYPONS Brand) the second time I was facing this issues with the mattresses by PEPS.So I NEED REFUND OF MONEY of 3 Mattresses.
Mattresses Bills and Pictures attached.
Email : [protected]@gmail.com
REGISTERED MOBILE NO.[protected]
CONTACT NO.[protected]
I am raised the complaint on[protected], after calling daily for resolution, around after 15 days got a call from your side for inspection of mattress. After the inspection of my mattress and bills etc...the agent requested for some time to resolve the issue. After some days received a call from your team (local) they said for replacement of mattress with so shipping charges i need to bare but i don`t need at all i need only refund of money because i am facing the issues for second time.
On the first time, my mattresses were replaced because of spring issues. So I replaced the mattress with foam mattresses of your peps company(HYPONS Brand) the second time I was facing this issues with the mattresses by PEPS.So I NEED REFUND OF MONEY of 3 Mattresses.
Mattresses Bills and Pictures attached.
Email : [protected]@gmail.com
REGISTERED MOBILE NO.[protected]
CONTACT NO.[protected]
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Change of mattress
| Address: Vaishnavam, Thazhuthala, Kannanalloor south road, Near Water tank, Kannanalloor Post, Kollam Dist. |
I purchased a Peps matress spring interior Restonic Sanibel Normal On 24.3.2021. Now i am experiencing severe body pain. Can't use matress due to this discomfort and back pain. Pl. Replace it
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Due to Developing medical complications, 1 week only used
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Springs are struck [ many times raised complaints but no use - Is Company closed
| Address: Main road |
| Website: www.pepsindia.com/index.php |
I have raised many times complaint to PEPS but it is closing issue without proper solution.
I feel worst service from PEPS.
Please do not buy any product from PEPS.
I feel worst service from PEPS.
Please do not buy any product from PEPS.
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Swallow mattress at 1 side - Back pain - Worst customer service
| Address: survey number 10 and 11 behind Novodaya college, sidharampur road |
Worst company, How can you close my case without resolving? Do you have any sense how to treat customers? Without reading reviews I made a big mistake by buying from PEPS.
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Swallow mattress at 1 side - Back pain
| Address: India |
One of the waste company to buy Mattress. Never ever buy from PEPS. Worst customer service and products are fake. Because of PEPS mattress I am suffering from backpain.
NEVER EVER BUY FROM PEPS
NEVER EVER BUY FROM PEPS
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got defective piece of mattress, and developed medical complications
Hi,
I brought peps mattress in nov 2016 and now it went of shape and if you sleep on the mattress, you will get feeling as if you were sleeping on hamak. Peps india team is not responding properly even after providing 10 years of warranty and wants me to pay money for service. They are saying all spring mattress would be like this deal with it and there is not problem with the mattress. I am planning to file a case against them. I would suggest all peps customers who suffered should combined together and file a case. If you are interested please mail me at mraju. [protected]@gmail.com...
I brought peps mattress in nov 2016 and now it went of shape and if you sleep on the mattress, you will get feeling as if you were sleeping on hamak. Peps india team is not responding properly even after providing 10 years of warranty and wants me to pay money for service. They are saying all spring mattress would be like this deal with it and there is not problem with the mattress. I am planning to file a case against them. I would suggest all peps customers who suffered should combined together and file a case. If you are interested please mail me at mraju. [protected]@gmail.com...
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peps restonic
| Address: 560078 |
| Website: www,pepsindia.com |
Peps bed bought was altered to fit my cot size from peps company guys. After alteration by taking the cot size, bed is not fitting properly.
Raised a complaint with customer care and they say the alteration is within the required precision, but tells its not the mistake of peps.
Finally they said, that if we are ready to pay rs.2500, they will get it done properly. This actually shows the mistake on their hand.
If the size taken by them is within precision then they would not have told that if i pay then can get it corrected
Raised a complaint with customer care and they say the alteration is within the required precision, but tells its not the mistake of peps.
Finally they said, that if we are ready to pay rs.2500, they will get it done properly. This actually shows the mistake on their hand.
If the size taken by them is within precision then they would not have told that if i pay then can get it corrected
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Hi,
i brought PEPS mattress in Nov 2016 and now it went of shape and if you sleep on the mattress, you will get feeling as if you were sleeping on hamak. PEPS india team is not responding properly even after providing 10 years of warranty and wants me to pay money for service. they are saying all spring mattress would be like this deal with it and there is not problem with the mattress. i am planning to file a case against them. i would suggest all PEPS customers who suffered should combined together and file a case. if you are interested please mail me at mraju.[protected]@gmail.com.
i brought PEPS mattress in Nov 2016 and now it went of shape and if you sleep on the mattress, you will get feeling as if you were sleeping on hamak. PEPS india team is not responding properly even after providing 10 years of warranty and wants me to pay money for service. they are saying all spring mattress would be like this deal with it and there is not problem with the mattress. i am planning to file a case against them. i would suggest all PEPS customers who suffered should combined together and file a case. if you are interested please mail me at mraju.[protected]@gmail.com.
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mattress
| Address: 400102 |
| Website: Pepsindia.com |
This is supposed to be an international brand but when you actually bite in india and no international level customer service is taken care. International is good only out of india. They don’t really care about the complaints i think even my complain is going to just stay in this box and just get rotten like the mattress. For all the international companies there has to be an international email id or a toll-free number where we can contact you direct company customer service and they should resolve the matter quickly
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Hi,
i brought PEPS mattress in Nov 2016 and now it went of shape and if you sleep on the mattress, you will get feeling as if you were sleeping on hamak. PEPS india team is not responding properly even after providing 10 years of warranty and wants me to pay money for service. they are saying all spring mattress would be like this deal with it and there is not problem with the mattress. i am planning to file a case against them. i would suggest all PEPS customers who suffered should combined together and file a case. if you are interested please mail me at mraju.[protected]@gmail.com.
i brought PEPS mattress in Nov 2016 and now it went of shape and if you sleep on the mattress, you will get feeling as if you were sleeping on hamak. PEPS india team is not responding properly even after providing 10 years of warranty and wants me to pay money for service. they are saying all spring mattress would be like this deal with it and there is not problem with the mattress. i am planning to file a case against them. i would suggest all PEPS customers who suffered should combined together and file a case. if you are interested please mail me at mraju.[protected]@gmail.com.
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| Address: New Delhi, Delhi, 110088 |
I purchased a peps restonic mid of june, i started using it in july. We started getting problem in same day. After repeated complaints to the dealer, customer care center, marketing person, the company representative visited us in july and say to replace the mattress. We still got defective mattress.
Poor customer care center
Poor service, poor customer care center, irresponsible senior person mr anil mishra m-[protected], irresponsible...
Poor customer care center
Poor service, poor customer care center, irresponsible senior person mr anil mishra m-[protected], irresponsible...
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Got damaged piece and getting back pain-peps spring coil mattress
| Address: 560016 |
I bought Peps Spring Coil mattress on November 2016. Trust me from the day i am using this mattress, it is really comfortable and take away my peasant sleep times and 2 days back I Observed that the mattress got damaged in 2-3 places.
The bed's layer is teared so that it has started leaving their hold, making the inner texture visible in some places. Hence i wanted to contact the customer care to explain the scenario and get a solution, but the sad part, the Peps India site is surprisingly a very user unfriendly site or poor managed site which does not move links quickly. Finally i managed to see a number based Bangalore and that does not exist anymore.
When I am trying to fill the compliant I am getting the below message.
No route to host
Description: No route to host
So please suggest me guys how to replace the mattress.
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| Address: Bangalore, Karnataka, 600100 |
| Website: www.pepsindia.com |
I bought peps mattress (8" Pocketed Ardene Eurotop). Its been two weeks now.
My body is paining and getting heated after sleeping in this mattress. Not only for me, even for my wife it is the same.
I emailed PEPS twice and no response from them.
Can someone tell me what I should do?...
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Resolved
Fallout Mattress
| Address: Bangalore, Karnataka |
I have bought a peps spind guard mattress on 8th march 2012 from Kasturi nagar, bangalore. I bought this product as company claims it to be good for back. In the beginning me and my both both felt stiffness on using this mattress but we thought it would take some time to adjust to this mattress. We used it for one month but we had stiffness in back on daily basis.
So i raised a complaint on Peps India website on 9th april. Two days late I got a mail from Mr Gopal Naik from peps. He told me that next he would visit my home to check the mattress. But he didn't come and keep on giving me some or other excuse.
On 22nd april i contacted mr Srinias from peps through my dealse. He came to visit my home around 25th april and asked me to use mattress on Cot.
He told if even after using it on cot I get back pain he'll take action but since last two week i'm using it on cot and again both o[censored]s are having back pain on daily basis.
On 17th may I contacted Srinivas again but he said he would discuss it on 21st May with GM operations. Since 22nd may i tried calling him but he didn't answer my phone. On 25th may I called him again and he told me it would take another 6 months to adjust to this mattrice. And he keep on repeating only one thing that their mattress is good and it would take some time to adjust to it.
I bought this mattrice so that it would be good for my back but it's been really bad experience. On top of that I have never seen such a bad customer service. Horrible customer service.
So i raised a complaint on Peps India website on 9th april. Two days late I got a mail from Mr Gopal Naik from peps. He told me that next he would visit my home to check the mattress. But he didn't come and keep on giving me some or other excuse.
On 22nd april i contacted mr Srinias from peps through my dealse. He came to visit my home around 25th april and asked me to use mattress on Cot.
He told if even after using it on cot I get back pain he'll take action but since last two week i'm using it on cot and again both o[censored]s are having back pain on daily basis.
On 17th may I contacted Srinivas again but he said he would discuss it on 21st May with GM operations. Since 22nd may i tried calling him but he didn't answer my phone. On 25th may I called him again and he told me it would take another 6 months to adjust to this mattrice. And he keep on repeating only one thing that their mattress is good and it would take some time to adjust to it.
I bought this mattrice so that it would be good for my back but it's been really bad experience. On top of that I have never seen such a bad customer service. Horrible customer service.
Aug 13, 2020
Complaint marked as Resolved View replies
Last month Feb 2013 I got the Same (Spine guard -spring) mattress. Its really horrible experience they claim that its a orthopedic mattress which u never get the back pain but we could never get any kind of comfort using this. Really bad experience.
I have Peps Spring Koi Mattress and I am also having back pain issues after 4 month of its use, this mattress is very loose and defective.
I am keep calling their service people but their response is very horrible, it looks like they do not care for customer.
First thing we can do as unit is to stop buying from peps brand until all registered complaints on popular consumer forums is marked resolved.
I am keep calling their service people but their response is very horrible, it looks like they do not care for customer.
First thing we can do as unit is to stop buying from peps brand until all registered complaints on popular consumer forums is marked resolved.
Hi,
i brought PEPS mattress in Nov 2016 and now it went of shape and if you sleep on the mattress, you will get feeling as if you were sleeping on hamak. PEPS india team is not responding properly even after providing 10 years of warranty and wants me to pay money for service. they are saying all spring mattress would be like this deal with it and there is not problem with the mattress. i am planning to file a case against them. i would suggest all PEPS customers who suffered should combined together and file a case. if you are interested please mail me at mraju.[protected]@gmail.com...
i brought PEPS mattress in Nov 2016 and now it went of shape and if you sleep on the mattress, you will get feeling as if you were sleeping on hamak. PEPS india team is not responding properly even after providing 10 years of warranty and wants me to pay money for service. they are saying all spring mattress would be like this deal with it and there is not problem with the mattress. i am planning to file a case against them. i would suggest all PEPS customers who suffered should combined together and file a case. if you are interested please mail me at mraju.[protected]@gmail.com...
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Resolved
Faulty peps mattress
| Address: Ludhiana, Punjab |
I purchased a Peps Restonic (luminous) end of February, I started using it in March end. We started getting problem in May. After repeated complaints to the dealer, the company representative visited us in July and suggested to turn the mattress. We still got problems and chased the company executive in August /September/ October.
Now, despite the fact that a government approved doctor states that the back problem started due to the mattress, the company is charging me to replace the mattress. For some icing on the cake, the company executive does not agree that the mattress has a problem.
I have another peps mattress, that I am now sleeping on, which is perfectly fine and which helped in recovery from back pain. But the faulty mattress, has become a real hassle as we cannot store and we cannot through it (unlike US where trash bins are larger and parked outside)
I requested the executives to take it back and I need no refund or replacement, they do not agree, they want to give replacement and charge me for that. The dealer has given me a certain discount on the product and the company is charging me the MRP. They executive justifies it by saying that the company will not bear any cost, that has to be paid by the customer. So the company covers all the expenses in the discount, that should have been offered to the customer.
Now, in this entire story where does customer service come into play.
I have written 10 times to the GM Operations, he does not respond. I have also brought this to Mr Madhavan's (Managing Director) attention but there has been no response.
Regards,
Raghav Goel
==========
Now, despite the fact that a government approved doctor states that the back problem started due to the mattress, the company is charging me to replace the mattress. For some icing on the cake, the company executive does not agree that the mattress has a problem.
I have another peps mattress, that I am now sleeping on, which is perfectly fine and which helped in recovery from back pain. But the faulty mattress, has become a real hassle as we cannot store and we cannot through it (unlike US where trash bins are larger and parked outside)
I requested the executives to take it back and I need no refund or replacement, they do not agree, they want to give replacement and charge me for that. The dealer has given me a certain discount on the product and the company is charging me the MRP. They executive justifies it by saying that the company will not bear any cost, that has to be paid by the customer. So the company covers all the expenses in the discount, that should have been offered to the customer.
Now, in this entire story where does customer service come into play.
I have written 10 times to the GM Operations, he does not respond. I have also brought this to Mr Madhavan's (Managing Director) attention but there has been no response.
Regards,
Raghav Goel
==========
Aug 13, 2020
Complaint marked as Resolved View replies
I PURCHASE TWO PCS, DAY ONE I CALL THAT SHOP PL CHANGE MY MATRESS,
I PURCHASE FROM KIRTI NAGAR, NEW DELHI
YOUR MATRESS VERY VERY BAD AND YOUR SERVICE ALSO
DAMAN PAL
[protected]
I PURCHASE FROM KIRTI NAGAR, NEW DELHI
YOUR MATRESS VERY VERY BAD AND YOUR SERVICE ALSO
DAMAN PAL
[protected]
thanks for the warning. was about to purchase two pair of same company. but on reading this, I would choose some other company. Thanks again!
Hello friends, please do not buy Peps Mattress, very bad service. See my complaint for the pain I am going through with their service. http://www.abtobolo.com/complaint/1587/faulty-peps-spring-koil-mattress-and-back...⇄
They have no values for their customers just after you make payment for the product.
The First thing we can do as a unit is to stop buying from peps brand until all registered complaints on popular consumer forums are marked resolved.
They have no values for their customers just after you make payment for the product.
The First thing we can do as a unit is to stop buying from peps brand until all registered complaints on popular consumer forums are marked resolved.
I am also victim of Peps Mattress, Very cheap quality mattress cheating customers till they buy this product. No proper customer service.
Please never buy Peps Mattress.
Please never buy Peps Mattress.
Dear Friends
I am also victim of Peps mattress ( Restronic brand). No Value to customer by company, Executive's or the dealers in Chennai in and around area, Not accepting bed poor quality, instead they are telling that you have back pain problems on your health.What Mr.Raghava earlier told is happened to me.
Please never think about Peps in the mattress category.
G.Mani
I am also victim of Peps mattress ( Restronic brand). No Value to customer by company, Executive's or the dealers in Chennai in and around area, Not accepting bed poor quality, instead they are telling that you have back pain problems on your health.What Mr.Raghava earlier told is happened to me.
Please never think about Peps in the mattress category.
G.Mani
Hello Everyone,
I am also victim of Peps mattress ( Restronic brand). I am from Delhi/NCR region and have been able to get the Warranty representatives number I.E. [protected] Mr.Yogender if we follow-up with him he can be of some help, please don't pay him if your product is under warranty, If anyone o[censored]s can get any help it would be great.
Thanks
Ankit Khare
I am also victim of Peps mattress ( Restronic brand). I am from Delhi/NCR region and have been able to get the Warranty representatives number I.E. [protected] Mr.Yogender if we follow-up with him he can be of some help, please don't pay him if your product is under warranty, If anyone o[censored]s can get any help it would be great.
Thanks
Ankit Khare
I bought a Peps restonic, Its feel like a metal beam at the middle of the bed. Its causing back pain, If I ask for service, they are saying its not a fault this model will be like that only we can't do anything . There is no use of having 10 years ofwarranty for that product, they will not do any service help to the customer. Very very very worst product.
Thanks
Anand
Thanks
Anand
Worst service EVER its when I have not even got the delivery of the product I am struggling even to get the Mattress I wish I could have read these reviews before... I think I made a right decision by cancelling it, here are what I faced from the time I ordered 1)False commitment booked on friday 19th morning, shopkeeper at BG Road said he doesnt have it but Domlur Branch (closer to the delivery address Old Madras Road)has it already and MAXIMUM by sunday it ll get delivered & took the advance knowing that we are shifting to a new house & we are relying on them for the mattress, I had been chasing and calling these people for reminder but in vain either they talk very unprofessionally & Rudely or phone is switched off 2) Customer service is pathetic, worst which I have ever seen, they will never call you back to update the status & when you complain they say you are being unprofessional & getting hyper unnecessarily & keep shouting at you saying i have been handling this business for 15 years there are 4 shops I handle & all that unnecessary stiff like a unprofessional 3) they dont have respect at all either for Customer or for Business I am surprised How company is letting such people run the show (I guess that is the reason so many complaints we see) 4) if delivery is so painful & unprofessional than one can imagine about after sale services 5) NO CONFIDENCE IN THE BRAND NOW TO PAY SUCH A PREMIUM PRICE FOR SUCH CUSTOMER SERVICE 6)after all this the shopkeeper asking me the address & says I was not aware of delivery location & keep blaming each other only HEIGHTS O[censored]NPROFESSIONALISM Dint you even see the bill where I have written the address in BLOCK Letters
I purchased a Peps Restonic mid of june, I started using it in july. We started getting problem in same day. After repeated complaints to the dealer, customer care center, marketing person, the company representative visited us in July and say to replace the mattress. We still got defective mattress.
poor customer care center
poor service, poor customer care center, irresponsible senior person Mr Anil Mishra M-[protected], irresponsible marketing person M-[protected], irresponsible seller leo's kirti nagar tel[protected].
received damage product. no one give response. behavior is very rood. at mundka office, guy he says i am holly solly of peps india.
seller leo's kirti nagar new delhi. tel[protected].
bill no-4062 dated 12.6.16
poor customer care center
poor service, poor customer care center, irresponsible senior person Mr Anil Mishra M-[protected], irresponsible marketing person M-[protected], irresponsible seller leo's kirti nagar tel[protected].
received damage product. no one give response. behavior is very rood. at mundka office, guy he says i am holly solly of peps india.
seller leo's kirti nagar new delhi. tel[protected].
bill no-4062 dated 12.6.16
good day
please advise it just 02 years for springs koil
now every where their is depression
rather it gives you bad back ache
what is the solution
please advise it just 02 years for springs koil
now every where their is depression
rather it gives you bad back ache
what is the solution
Hi,
i brought PEPS mattress in Nov 2016 and now it went of shape and if you sleep on the mattress, you will get feeling as if you were sleeping on hamak. PEPS india team is not responding properly even after providing 10 years of warranty and wants me to pay money for service. they are saying all spring mattress would be like this deal with it and there is not problem with the mattress. i am planning to file a case against them. i would suggest all PEPS customers who suffered should combined together and file a case. if you are interested please mail me at mraju.[protected]@gmail.com...
i brought PEPS mattress in Nov 2016 and now it went of shape and if you sleep on the mattress, you will get feeling as if you were sleeping on hamak. PEPS india team is not responding properly even after providing 10 years of warranty and wants me to pay money for service. they are saying all spring mattress would be like this deal with it and there is not problem with the mattress. i am planning to file a case against them. i would suggest all PEPS customers who suffered should combined together and file a case. if you are interested please mail me at mraju.[protected]@gmail.com...
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Peps India Recent Comments
- Peps mattress
I bought a peps mattress for 25 thousand it's...
1 - Worst Product
Dear Sir/Madam, We have a complaint...1 - Change of mattress
I purchased a Peps matress spring interior...1 - Springs are struck [ many times raised complaints but no use - Is Company closed
I have raised many times complaint to PEPS...1 - peps restonic
Peps bed bought was altered to fit my cot...1