Pigeon Gas Stove Complaints & Reviews

i have purchased a gas stove of pigeon make on 05/10/2013, from day 1 its valve leakage, so i complained to shopkeeper (Mahaveer Appliances, Vidyaranyapuram, mysore) he sent me a service engineer from pigeon service mysore. But he says" They have no spares because it is a new model & we cant give replacement". now one month gone but they still not make any arrangements for me. now it is very risky to operate the stove(risk of fire),

I brought Pigeon Made Black Magic 4 Burner Gas stove in May 2010. After a period of 5 months the gas leakage started and the flame from the burners gone to a lower level. I complained to the shop where I brought the same. He told me to contact the telephone No. [protected]. It was the number of Srinivasa Distributors. I spoke to them twice to get a proper response. A service technician came attended the service complaint and did cleaning of the pipes. So the stove resumed to its proper work. Again after 4 months the same problem repeated. This time I complained several times, but no one turned for servicing. With the help of a local service tech, I got it resolved. Why this "Big" co. provides warranty card then?

In March 2012, the problem is little serious, all the three burners not giving proper flame. I complained again. After a week one person called up and visited us. He checked the stove and told me that he will get all the burners replaced since they got rust and spoiled. He told me that he will return the next monday. But he never did. I rang up to the Srinivasa Distributors telephone number several times. Each time the telephone operator try to connect the number to the concerned persons then the phone got disconnected. I now feel agitated with their response.

Warranty now lasts for another one month?

I recommend and suggest everybody who reads this not to buy any products from pigeon company/Stovekraft. Because their service is worst than a local company.

I feel no sorry to say so.

Anu
[protected]
Manjunathanagar
Bangalore.

I purchased a Pigeon Three Burner Gas Stove 3 yrs ago. Right from the date of purchase, I'm facing problems with it's burners. The flame is wrongly distributed along the sides of the burner also, which has caused me some injuries too. It is causing me more troubles as days go by. This is highly hazardous and I need to know the company contact details and also service people who would come to Udumalpet to spot the issues. I don't want to take chances with unauthorized service people and also with my life and it's urgent. Help me at the earliest. Contact me at sh.[protected]@licindia.com.

Hello Sir,

I have visited your jagraon(distt) dealer M/s. Kalish & sons for gas stove. I bought it last to last year, I still have the warranty card with me. There is a burner problem and it is very critical situation to use it. I personally went to the store again. Your product has such a low quality product.please repair/replace stove.

I hope you will take immediate action regarding my request.

Thanks
Mr.Narinder Kumar
jargraon
[protected]@yahoo.com

Dear Sir/madm,

I have visited your baroda/Vadodara dealer M/s. Lilaram Manomal & Sons for gas stove. I bought it last year, I still have the warranty card with me. There is a leakage problem and it is very critical situation to use it. I personally went to the store again on Friday and booked compalint. They took it on a very rough page and rudely told me that the repair team will appear at my home on Sunday as they work only on Thursdays and Sundays. I believe they do not have proper staff to even talk to customer.

Firstly, they neglected me by saying come next day and complain over the phone. Well, I tried to book complain over the phone but when I did not receive proper answer, I personally visited the store and they were talking as if I am an unwanted customer who visit the store.

I do not understand why I should come back and forth to book the complain. I explained the critical thing about the situation that the gas is leaking very much. They said our repair team will come and see on sunday. I called them just before few minutes and they talked with me in absurd manner and HUNG UP THE PHONE. Moreover, they said do whatever you can but we will not support. I am afraid I am not a hard customer but now onward I will never ever buy a thing from PIGEON brand as I am convinced that you do not have proper network to provide after sales service and customer are in no man's land. Well, I want to book this complaint in consumer court and want PIGEON to take some action against such a DEALER who does not believe in customer service or after sales services. It is really a foolish answer given to me that the repair man will come to my place on TUESDAY and hung up the phone!!!

I do not understand now where to go for repair of my gas stove. I think I should buy a new one from some other brand (Definitely not PIGEON).

It is really a ridiculous answer and services given to me. I feel I am big time let down by the Dealer and their staff.

Please do the needful to save my family from an accident.

the company email id is not accepting emails. I sent email to [protected]@pigeonchennai.com and I was not able to send as it gave me failure notice