rado watch Complaints & Reviews

Hi sir, i have purchased a rado watch 2012, but within 2 year its glass has been stripped off. But the retailer repaired it and returned. Now the strap of the same watch is .broken. I am surprised to see this happened to such a branded watch which i am not using regularly.. This will happened even in chinese brand local watches. Kindly raise my concern seriously to the higher officials. Or guide me to them. I would like to raise the subject to the publi if i am not getting a response from your side.
Thankyou
Subash vm

I am writing this letter with at most disappointment and dissatisfaction which I experienced on using the RADO watch. To begin with, my sister purchased the Rado watch from Al Falah Plaza, Sharjah, UAE as a gift to my father and bought to India in 2016.He started using it from 2018 and after two years in 2020, it stopped working. We took it to the Rado showroom in Trivandrum, Kerala, India and they replaced the battery with a new one charging INR. 700 from us. It started working for a week and then stopped again. Again we took it to the showroom and they said that the board inside is complaint and they are helpless. They advised to change the board but said that it’s too expensive. They suggested us to contact the Rado Customer Care Centre and just complain about it.

In 1998, my father bought a Seiko watch for me and some years later, after changing the battery, it’s still working. Also I bought a Titan watch for me in 2009 which is still working after battery change.

Surprising fact is that I purchased a fancy watch through online which is China made three years before and it’s still working round the clock.

So this Rado watch which is very much more expensive than the above mentioned watches stopped working within 2 years and is of very poor quality.

As you may also know that the battery in the watch supplies DC current to the board for its working and due to this the board will never get damaged showing that in this case, the board is of very poor quality that it stopped working so soon.

To conclude, I want a solution for my problem caused by trusting your brand and using Rado watch. I want the replacement of this watch as early as possible.

Details of the Rado watch are given below:
Reference No. 01.114.0304.3.031
PIC. R12304313
Serial No. 14319326

Dear sir,

I have purchase rado watch from m/s nagpal enterprises in 7000rs/- but he
Gives duplicate watch . many time I want international warranty card
From nagpal enter. He can not give satisfactory reply than I contact through
Mail to rado swiss with all details like sr. no. / model name for confirmation of originality they reply this is duplicate watch.
After that I meet to shop owner they reply I cannot return the money .

Please help me

Thanking you

Ajay Patidar

H.NO. – 1598 sector – 7
Karnal Haryana – 132001

Email - ajay [protected]@yahoo.com

Dear Mr. Patidar,

Thank you for your mail.

Please note we do not have any Rado watch with MRP 7000/-.

The starting price of our watches is Rs. 25000/-

Regards


Ujjala Pradhan
Marketing Coordinator

RADO SWITZERLAND
Swatch Group ( India ) Pvt.Ltd.
4th Floor, Rectangle Building 1
Saket District Centre
New Delhi - 110 017
India

Phone +[protected]
Fax +[protected]

ujjala.[protected]@in.swatchgroup.com
www.rado.com