Rathna Fan House Complaints & Reviews

I recently purchased a Daikin AC from Rathna Fanhouse and had it installed today.

Unfortunately, the installation job was very poor. To put it simply, it seems that the saying "You pay peanuts, you get monkeys to do the job" holds true here.

I wouldn't recommend buying an AC from this store just because it's cheap; the installation process feels like you're at their mercy, and in the end, you're left feeling...

We bought blue star 1.5 ton split ac on May 23 2020. For the next full week we r trying to call for installation as they said o[censored] take d machine installation person will come immediately but no one came. we have to make repeated calls and no reasonable answer then we directly called blue star and on repeated follow ups a person came but demanded money for installation while during selling itself people in rathna fan house got the money for...

I have 1 "ogeneral" and 1 "lg" a/cs. They run well.

I wanted to buy a genuine indian product. But now i regret my decision.

From ratna cools pvt. Ltd, 36/1, rajabather street, t'nagar, chennai 600017, i bought one ac voltas split 1.0 ton, model: 123 lya, 3 star, remote a/c on 22nd feb17 (Invoice no. 30985, dt 22/2/2017).

But they are not running well. Your mechanics came few times, checked and did some repairs. But no permanent rectification of the problem is seen even after repeated rectifications.

Pl. Let us know what you propose to do.

With regards,

C. Muthukumaraswamy,

I had purchased polar fan 56" {brown} on 06th august 2016 from rathna fan house when opened to fix the fan the cup was completely damaged and looked like duplicate. Is this the way rathna fan house cheats. After the a/c purchased from them and got cheated this is the second time. Please take action over this company or else we will have to take a step feather by uploading on social media.

I bought the 800 VA USHA inverter with Okaya Battery 135 AH on 7th april 2013..on 19th when we had a power cut battery did even lost for 5 mins..so i filled the complaints with both USHA and OKAYA..both came and said nothing wrong with anything just the battery was full discharged so please put charge anywhere..when i called the rathna fan they gave me the number for Energy care.. i got the compalint number 6737 on 29th april they said they will come on next day itself but no body came in so when i called them they said they can come only on 2nd since 1st was the holiday..unwilligly i agreed( since no other option) then on 2nd also no body came till 7pm and after 7.10 pm some one called me and asked my address..when i filled the compalint i gave my full address.. when they call by 7.10 pm do you thing they going to come to home to collect the battery?... when i speak with the rathna fan they says only we need to contact the engery care or Okaya or USHA...when they cannot provide any service why do they sell the product in the first place...? i will never buy anything from this shop anymore...just wanted to share this since no body should cheated like me... i lost my 15000 since i still have the defective product of OKAYA and usha inverter without any use....

Hi
I bought a Window AC from Rathan Fan house on May 1st. After visiting all showrooms, i made a selection in Hitiachi AC showroom. They demonstrated a of window AC. I opted that AC model and asked the sales person to bill for that Model. They executed the sales and i got the AC box supplied to me on the same day.
Next day, when i was not in home, they sent a installation person. I was ok to install the AC without seeing anything inside the box.
Installation was done. After i came back from office, i saw the AC installed; and though of operating once to see how it is doing. There i realised that there is slight difference in the AC display panel.
I though of checking in Internet about the model they supplied. Then only i realized that the Rathna fan house has shown a higher model and billed & supplied a low end model. After doing little research on Internet i understands that the model they have shown to me was TM (twine Motor) and the model they supplied was QC (Quick Summer Cool).

First i felt cheated for this model change. I called RFH, they asked me to come directly with bill. When i went there, the person in the showroom - Hitachi stall, said that they can not change the piece because its already installed. After some argument and explaining to them that their side mistake was accepted by him and he said that he will speak to HITACH people to get the model what i have choose. Nothing has happened as of now. 1 moth has gone.

When i make a call to HITACHI customer case, i realized second point i got cheated by RFH. They are suppose to send HITACHI person for installation. That is what HITACHI is expecting to do by a Dealer. But RFH has sent a carpenter to do installation. Which make HITACHI to reject any warranty due to unauthorised technician installation.

After speaking to Hitach CS, i come to know that the i got cheated for price also. They said, the price of the AC they have supplied is lowest in Chennai City. But they sold it for MRP.

Please let me know how to make HITACHI to understand the problems in my case. As a customer, i am expecting to be told about the different model the RFH is billing than the one shown to me. You may ask question of don't i check the model. Two reasons make me not to do the checking:
1. The belive on the RFH and a natural expectation that when i opt a model and paying to the price for the model, i did not expected Dealter to manipulate in-between because of Non-stock model. Later speaking to the service person, i come to know that they don't have TM model in stock.
2. I am not educated by the sales team in HITACHI showroom that there is one another model which is similar to the TM model, which is QC. As i am not aware of the existence of another model, my intuition did not work to check the model they are billing and supplying.

After all, when i report this issue to the floor in-charge person, he just said that i am asking for model change because i did not like it after installation. Which, they can not entertain. How is this? Just kick me out without understanding the pain point of customer.

If i buy from local small dealer, i may be paying same or less that RFH. But they speak out clearly before selling or at-least consumer will be little cautious because of no brand image like RFH. But for RFH kind of dealers doing this kind of business by cheating customer like me; just for the sake of selling.

I dislike RFH due to the way they handled my sales, post sales response.

Experienced one of the worsest customer service at Rathna Fan House. One Mr. Perumal at the billing counter treated me pretty badly and behaved like rogue to be frank. He even shouted and was challenging me to do anything against him due to his behavior when i said to him that i will talk to your higher authority.

That was one of the bad days in shopping. I will never visit Rathna Fan House henceforth. You too if you need good shopping experience never visit Rathna Fan House in T. Nagar.

I bought an AC - Voltas from Rathna fan house. They have this process of delievering ACs only after 2/3 days of booking because of large volume of orders.... this kind of situation call for proper handling of delievery to meet the committed date or atleast call the customer to inform the delays. This is not happening in RFH and it is very frustrating to see that even our calls are not answered by them. The phones simply rings or is always engaged... do they expect customers to visit their showroom for follow-ups... ridiculous..

Moreover, after getting to speak to them to follow-up on delievery of ACs, they now say that they do not have that particular model right now... this is even more frustrating...

RFH sucks.... they have an option...

1. Improve their process around supply chain management
2. Improve call handling @ office - toll free or central customer care etc
3. Improve customer experience overall

OR

1. Close down the business

OR

1. Do not take more orders (dont be greedy) if you cannot meet the delivery committment...

I hope they are listening...