Redtape Shoes Complaints & Reviews

Sir, Today I received delivery of replacement order ID 229451. When I opened the box I found only one soiled leather shoe which can be seen clearly in enclosed photos. It shows that someone either at your end or at the end of your logistic partner has done mischievous replacement.
Sir, really I am fed up with my choice to have placed an order with REDTAPE online and facing issues.
Kindly make arrangements for the return pick-up...

I purchased Redtape RSO3441 (Black) shoes, size 10, for ₹2299/- on 12th November 2024 from the Redtape showroom at Gebi Business Park, Bhiwandi-Kalyan (Bill No: 2425/R[protected]. Within a month, pasting issues appeared on the front and back sole. Since the bill mentioned a 45-day warranty for such problems, I visited the showroom on 22nd December 2024, well within the warranty period.

I requested a replacement, but the staff said the shoes would be sent to the factory for inspection, and the company would decide further. After 25 days, on 16th January 2025, I was called to collect the repaired shoes. The repair was unacceptable, with messy and unprofessional pasting that looked like a child's glue job. The staff dismissed my concerns, stating, “This is the company’s work.”

I chose Redtape because it’s an Indian brand, but this experience was deeply disappointing. Such poor after-sales service and substandard repair are unacceptable. I demand proper resolution and action against this negligence. Photos of the repair are attached for reference.

I purchased a Black Snickers from outlet located in 17 sector chandigarh and wore it 5-7 times in been only 15 days of purchase period and it's glue is started to fade and separate sole.. First time I saw Your shoes are very poor and feels cheaper than wearing local shoes, worst experience of buying a red tape shoes, I want an urgent response to this mail as I want a replacement or refund
pehle bhi aapki customer care id ([protected]@redtapeindia.com)pe bill ki pic aur shoes ki pic send kri hai lekin koi reply nahi aaya, pls solve this issue urgently