I had signed up for a Reliance India Call on 24th Jan-08 for $10 denomination with $0.72 taxes, but I did not receive the PIN on my email id on that day.
On calling the customer care and explaining everything for 30 mins, he was not able to find out the transaction. He was not able to find the e-mail id in the database. And he said that, I should drop a mail and will surely get a reply within 24 hours.
I checked my bank transaction and found that $10.72 has been deducted from my account and still I had not received the pin.
So I dropped a mail to the customer care as discussed by the customer care executive with the form which I submitted as well as the bank transaction details.
On calling on 25th Jan-08 to the customer care, since I have not received a reply since already 20 hours had passed. On discussion for 45 mins, he said in the transactions details it is pending and since the transaction is completed properly since I had not received the pin. The transaction would rollback and I will surely get my money back. If not kindly get back to us. Hearing this, I bought a $10 calling card on 25 Jan-08.
After buying the transaction, I get a mail reply from the customer care that you have already got an account which he meant about the one I bought just a while ago. Inspite of stating the questions and details properly I just got an improper reply.
I again mailed my concerns, which was about the transaction dated 24th Jan 08 which was incomplete.
Again, I got a mail reply on 26th Jan 08. That you have got two registrations done with the company dated 24 Jan 08 and 25th Jan 08 respectively and they stated for which the pin has already sent. It also stated "If you have forgotten the pin, kindly visit the website."
On getting the mail, I called the customer care on 26th Jan 08 and again explaining the same thing for the 3rd time which took my 45 mins. On discussion, we found that there was some issue in there website and the transaction was not registered properly and it was done later. Also, the transaction was done for $5 instead of $10. The executive said that I should call up and get the account cancelled by calling the customer care on working day.
On following up again on 29th Jan 08 with the customer care, I explained the problem again for 30 mins. They were able to cancel my transaction for which I would get my money back in 4 - 5 business days into my account.
On discussion with senior executive Deepak Naik, I explained my problem and the harassment for 20 mins which I faced with the incomplete transaction. He was sorry about that. I asked about the compensation due to the inconvenience caused by spending time, energy and money behind it. He was not able to provide any compensation.
I asked him to provide me the contact details of the senior manager from whom I could have asked for compensation. He was not able to provide that. So asked him to reply mail with the issue due to which I had faced the inconvenience. He said he was not able to do that, but he can forward the feedback to the senior in the department. The most funniest part was that I said I want a apology for the inconvenience caused since it was a full mistake from the side of the Reliance India Call, he replied me saying "Drop us a mail at [email protected]
and we will surely reply to that". After laughing at that part, he said we will surely reply you within 24 to 48 hours time.
So I would like a compensation for the inconvenience and the trouble caused to me in terms of time, energy and money I spent behind fixing a problem which was caused due to Reliance India Call.
Kindly look into this and help me get my compensation.